First of , the Solus team at Epsom are a very friendly which makes things a lot easier when booking your car to them. There is quite a bit of process prior to booking the car in as it requires you to upload pictures of the damage as well as the different angles of the car. This way they can get a fairly accurate time to take when repairing your vehicle which is great so that you can plan things ahead. The actual quote I had for replacing the bumper with a 3 stage Pearl paint was 2 weeks but it actually only took a week which again was awesome. Upon arriving they will take a look into the car and will suggest / inform you on what they intend to do. Whilst they are doing the repair, they.will update you on the progress of it via a phone call which again was great. The replacement, duration and the paint was all spot on. Love it. What made it even better was they even attempted to find out what the engine code error was but unfortunately they were not able to read it at all. For me it was the effort that made it count. Shame they couldnt tell me the problem other than that all good. So overall I would say 9 / 10

I corresponded with one lady in perticular and her customer service was beyond fantasic. She delt with my mums repair and delivery in a timely manor. We had to change delivery address last minute and she still accommodated my mums wishes. Thanks to her and the team behind the scenes.

My 90 year old very independent mother asked her insurance coy for repair centre. She booked her car in with SOLUS Belvedere, as recommended and they collected her car. She asked for car to be completed by wednesday 23rd march as she was driving from Kent to cambridgeshire for Easter break with family. She phoned a couple of times to remind of time limit but no response. After 10 days still no guarantee and on Thursday 24th march., last working day, she was told it wouldn't be ready, but to get herself a hire car. The car hire company could not deliver as it was too near closing time,so she caught taxi to Welling, an unknown place to her. On arrival they gave her car but no details on where signals etc were. She drove away but returned to get help. By this time it was dark, being about 6pm. Then she tried to drive home in the dark, an unfamiliar car with no satnav in unknown area. By 8pm on Thursday eve the family were frantic when she phoned at last to say she was home but very shaken. Having missed family meeting on Thursday eve she drove when recovered on Friday afternoon. She had to negotiate the Dartford tunnel which normally has number recognition. So was panicking that she would forget to pay charge . How can any company that says ''Your in safe hands with SOLUS' be trusted!

I recently had to have the rear bumper replaced on my car through my insurance company with solus coventry being my local repairer. From my initial call to arrange a visit for an estimate, through to my booking with a courtesy car, and my collection when completed were the most professional and courteous i have experienced for many years. Having been in the motor trade for over 20 years myself, i would certainly recommend the team at solus coventry. Thank you guys, fantastic service!

Really pleased with the service at Solus, the car was collected and dropped of with no problem. The staff were all really friendly and helpful too. We were told that there was going to be a little delay in getting our car back as Solus were not satisfied with the paint job and wanted to do it again. We felt that this was excellent service as other companies may have sent it back to the customer and not bothered to re-spray it. Thanks again for the amazing job!

AVIVA accident repair was unfortunately assigned to Solus. The tailgate bumper panel was hit and bowed the rest of panels along the door line. The repairs claimed to be carried out and I was told it is better then other FORD EcoSports from manufacturer release. In other words I was lying when disagreeing that I bought the vehicle with a straight door gap! Solus wrecked my car. The parts were claimed on the worksheet as being fitted but the old part was re-fixed. They had to agree at the end as it was covered with the weathered patina. The light unit and the panel were re-fixed back loosely, but I was told it is the same as Ford fix - a joke! I did not have wobbly parts before the refit on top of the buckled door gap which is also better then Ford manufacturing ! The dismantled wheel housing was scratched on inside of mounting, due to possibly pulled along the workshop floor. I would love to attach the images.

The overall experience has been excellent. From the regular updates to the quality of the finished article. Not forgetting the service from Jackson's recovery which has also been superb. Highly recommended! All staff involved should be commended. Keep up the good work folks!

Excellent all round job. Service was very good from contract to finish, better than previous experiences.

Fobbed off multiple times totalling 8 weeks between accident and getting car back. Was given a repair completion date a week longer than original estimate. Phoned to say more parts needed, up to another 2 weeks delay - fair enough, this happens. But why had it taken 2 weeks to take the panels off and assess/order parts leaving only 4 days to do the repair? Clearly never going to get it done for the original completion date. Once parts were in, further delay hiring jig clips to actually start repairs. Was told multiple times what a professional outfit they are, seems odd they don't have the necessary equipment to fix cars! New completion date 3 weeks later, promised updates, these never came. I phoned 7 days before, told awaiting 3 parts! I believe only got it back by final completion date as manager agreed on phone that 8 weeks to repair is not acceptable. DO NOT USE SOLUS!!!!!

After a not at fault accident by car was taken to Solus garage, Wednesbury branch, and I was promptly given a courtesy car. This was all in an exceptionally quick time window. Within a day I was told about my repairs and estimated wait, and I had the car back in just over a week looking brand new. I'm deeply grateful to the team at the Wednesbury branch for their services and professionalism. Thanks

Solus contacted me the same day I reported my accident to my insurer. I was able to upload a few photos of the damage online; within a few hours I had another call confirming the repair and booking in the date! Even better, a few days later an earlier repair slot came up at another affiliated garage, so in the end my car was repaired a week earlier than expected. Just got it back and everything's hunky dory. A completely pain-free and trouble-free experience from Solus.

Very slow from start to finish, collection of car from outside agency was fine, needs constant chasing from customer then told staff will call back and taking another day to return the call. 5 days for a settlement figure and then told another 10 days until payment is made. Would not recommend at all.

Decent company, good communication throughout the process. The repair seems as good as new and comes with a three year guarantee. Hassle free and great service. Car collected, repaired and delivered back in 1 week. Could not ask for more!

My car went in to Solus Luton for a minor repair which required 4 wheel alignment. On collection, the only purchased part, a foil, a clear sticker, was the wrong shape and didn't match the opposite side of the car! Shouldn't this have been checked? The car had also acquired a scratch by the drivers door, where it had been caught by someone getting in or out! On starting the car, the petrol warning indicator sounded. The car was dropped off with '50 miles to 0', it now has 2, yes TWO! And although the car was dropped off and collected by myself, on checking the mileage it had done 30 miles! There was no reasonable explanation for this, i was told alignment required a test drive yet when any other tyre garage does alignment, not 1 mile is put on the car, it goes nowhere, yet Solus thought it needed 30! and on top of that it was driven to empty! This was not just a test drive! When the car was eventually repaired properly, i cannot fault the quality, but the treatment of my car while in their care was totally unacceptable. Neither Solus nor Aviva want to know! I wouldn’t use any insurance company that uses Solus Luton as their authorized repairer.

Kept me updated every step of the process. Easy to contact. Good app to submit photos

It's not all that often I bother writing a review, but the service that I received from Solus this week deserves a mention. From the moment they made contact through to the moment they dropped off my car they were polite, courteous and whilst working on my car they rang almost daily with progress updates. They even went the extra mile and washed and hoovered my car before returning it. Well done to the Epsom team, keep up the fantastic work.

My partner was involved in a very minor collision where somebody drove into the back of her car at a roundabout. Other driver took responsibility. The car being insured with Aviva meant that it was collected by their partner company Solus (Solus is owned by Aviva?). The staff members on the phone and the chap collecting the car were very pleasant, helpful and friendly. A complete bumper, boot lid and trim piece respray was required apparently to rectify the damage. Nice courtesy car left for partner to drive around in. After what seemed like a relatively short time Solus called to say the car would be ready in a few days. As we were set to go away on holiday a couple of days before the suggested delivery date they managed to speed up the repair and get it delivered to us before we went away. All in all a nice experience so far. Car was returned, again by another friendly chap. This is where is the experience starts to go south. Unfortunately the paint didn't match the rest of the car. I really have no idea what part of the car they decided to colour match to. You would think that a colour match to the metal wings which is the largest area that the freshly painted bumper lines up with...apparently not. A lower trim piece wasn't fitted properly so kept popping out. The rear spoiler (which wasn't damaged in the accident) for some reason now had damage! This was in form of cracking marks which looked like it had been overheated/boiled (perhaps by curing lamps for the new paint lower down?). The drivers side rear wing now also had been damaged! A localised number of deep scratches in the lacquer (wings weren't damaged in the accident either!). The repair was rejected and car was taken back to Hitchin. After some time the car was then delivered back to my partner again. She was told that a 'paint correction' had been carried out. When she inspected the car, the paint didn't look that if at all different to before (i.e. it still didn't match the rest of the car). The spoiler was obviously 'rectified' by compounding. This resulted in burning through layers of paint ( it now looks orange on the edges ) and still some of the cracking is present. But wait, now we have new damage on the other rear wing! Car was rejected again and taken back to Hitchin. Car is delivered back to us again. This time the delivery driver didn't give my partner a chance to look round the car, gave her the keys and left promptly. To fix the damage they caused on the other wing, more compounding was done. This has thinned the original paint on the wings so it looks matted and orange. A trim piece (called an eye lid I believe) over the wheel arch had been caught by the compounding mop and has burnt through to black plastic on the edge! The spoiler still had damage and the colour still didn't match. Also, now both rear stop and tail lamps didn't work (guessing the lights were removed as part of repairs). We are left with a car where the paint doesn't match. The paint has been burnt through on trim pieces where they have tried to rectify damage caused by THEM. The wings have thinned out paint on the edges. Unbelievable. We spent ages and looked at many cars before deciding on the one we did. The car has now lost serious value as it looks as though it has had a major rear end accident in its past. Looking back I would have preferred to have been left with the initial accident damage which was minor. I am very suspicious of all the 5 star reviews on this site. Please be wary of them. If you are with Aviva, my recommendation is to avoid Solus at all costs. Pay the extra excess and get the work done where they actually care about the cars going through their doors.