Solus www.solusarc.co.uk

Solus www.solusarc.co.uk
★★★★★
4.6
91.0% of users recommend this
  • Value For Money

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“My car fully restored to it`s finest.”

★★★★★

written by avensis08 on 18/05/2016

I was totally impressed from the word go. Having been contacted by you the process was fully explained and adhered to, from picking up my car and dropping off the courtesy car. My car was returned repaired to a high standard within 6 days,excellent service, the people I dealt with were courteous and very pleasant.

Solusarc's Response to avensis08's Review

Written on: 19/05/2016

Good evening

Thank you for your lovely review, I would like to pass your comments onto the team involved. Please can you spare a couple of minutes to confirm which site completed the repairs.

Many thanks
Cathy
Solus Customer Care

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“Absolutely fantastic company!!”

★★★★★

written by Jodiebuttle on 18/05/2016

I had a car crash, this garage was recommended to me it was amazing on the contact they kept with me,frequent update texts and calls. The period of the time they had my car was shorter then I thought and my car now looks absolutely amazing it looks brand new again!! I would highly recommend this company to anyone they are very trust worthy and reliable. Thank you so much for fixing my car. One happy customer!

Solusarc's Response to Jodiebuttle's Review

Written on: 19/05/2016

Good evening

Lovely to read you review and that you are a happy customer. I have shared your comments with the team thank you for taking the time to submit the review.

Many thanks
Cathy
Solus Customer Care

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“Handling of collection/repair/return of car after...”

★★★★★

written by Jeni76 on 18/05/2016

Courteous and helpful staff. Collection problem sorted out very efficiently. Repairs undertaken to a very high standard. I was kept informed of progress throughout and delivery date earlier than originally estimated. No problem with re-arrangement of delivery to suit my requirements and collection and delivery made within times stated. All in all excellent service. Courteous staff in all departments. No complaints .

Solusarc's Response to Jeni76's Review

Written on: 19/05/2016

Good evening

Thank you for your review, sorry there was a little problem regarding the collection but that it was resolved efficiently. I would really like to pass your review onto the team that repaired your car, could you spare a couple of minutes to let me know which site completed the repairs?

Many thanks
Cathy
Solus Customer Care

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“SOLUS AT IT'S BEST”

★★★★★

written by highdorn1 on 18/05/2016

The service provided by Solus was exceptional - from taking delivery of my car, providing the loan car right up to handing back my car and taking back the loan car. This included keeping me informed by telephone how the work was progressing and when my car would be ready to collect, making the whole experience as smooth as possible. Also the explanations of the paperwork provided and taking the payment of the excess. Well done!

Solusarc's Response to highdorn1's Review

Written on: 19/05/2016

Good afternoon

Thank you for your lovely review, it's great to read how the team kept you updated, provided you with the courtesy car. We understand that any claim can be stressful we do like to hear from customers were we have eased the process.

Can you spare a couple of minutes to let me know which site repaired your car? so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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“Repair service after accident”

★★★★★

written by Mercedes348 on 18/05/2016

Service from start to finish was excellent, collected my car and brought the curtesy car at the same time. Good follow up on what work was to be carried out. Kept me informed throughout as to what stage the car was at. Car was finished earlier than excepted and was made aware of the conditions of returning the curtesy car. Excellent service from office staff and delivery staff and workshop staff.

Solusarc's Comment

Written on: 19/05/2016

Good afternoon

Many thanks for taking the time to submit a review. It lovely to read the team kept you updated and completed the repairs sooner than initially expected.

Many thanks
Cathy
Solus Customer Care

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“Body work reoairs”

★★★★★

written by Eden30 on 18/05/2016

Administration team me fully informed at all times regarding the progress of the body work repairs. The car was picked up and returned on the agreed times. The workmanship is also first class.

Solusarc's Comment

Written on: 19/05/2016

Good afternoon

Thanks for the review on the Stansted site and letting us know their workmanship was first class and that the Customer Services kept you fully updated.

I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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“Very efficient service. A+.”

★★★★★

written by JulietKincaid on 18/05/2016

The staff were very friendly and the communication was excellent. I was kept informed of the progress of the repair. I would recommend Solus. Excellent service. Thanks.

Solusarc's Comment

Written on: 19/05/2016

Good afternoon

Thank you for taking the time to submit a review. It is lovely to read that the team kept you updated and that the service was excellent.

Please can you let me know which repaired your car.

Many thanks
Cathy
Solus Customer Care

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“Efficeint service”

★★★★☆

written by KeithRamos379 on 18/05/2016

I was very happy with the service. The garage kept me updated regarding the anticipated length of the repairs. They also helped me to obtain a temporary parking permit for my courtesy car by emailing Brent Council parking services very swiftly when I needed them to.

Solusarc's Comment

Written on: 19/05/2016

Good afternoon

Thank you for letting us know about your experience and that the site also assisted with the Council Parking permit. So I can pass on your comments please can you let me know which site repaired your car?

Many thanks
Cathy
Solus Customer Care

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“JOB WELL DONE”

★★★★★

written by moonraker22 on 17/05/2016

POLITENESS FROM THE ALL THE STAFF,CAR RETURNED IN PRISTINE CONDITION "JUST HOPE I DON'T HAVE TO RETURN"FOR OBVIOUS REASONS,MANY THANKS SOLUS A JOB VERY WELL DONE.

Solusarc's Response to moonraker22's Review

Written on: 19/05/2016

Good morning

Thank you for taking the time to submit a review. Lovely to read the car was returned pristine, could you let me know which site repaired your car I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

Reply to this comment

Moonraker22's reply to Solusarc's Comment

Written on: 19/05/2016

Dear Cathy,the branch that did an excellent job for me was.......................
your Ipswich branch,Wood Farm Business
Stoneham Road
Crowfield,
Yours Moonraker22

job ref 29695

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“Superb repair and customer service”

★★★★★

written by Stumpylad on 17/05/2016

Really pleased with the work carried out on my CRV. Work was completed ahead of schedule and returned to me fully Valeted. Cannot recommend highly enough.

Solusarc's Response to Stumpylad's Review

Written on: 19/05/2016

Good morning

Thank you for letting us know how the well the Wednesbury branch dealt with your vehicle and that it was finished ahead of schedule.

I have passed your comments onto the site.

Many thanks
Cathy
Solus Customer Care

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“Painless Repair”

★★★★★

written by Sylviaq1969 on 17/05/2016

Did a great job, kept me informed and turned up when they said they would

Solusarc's Comment

Written on: 19/05/2016

Good morning

Thank you for letting us know about your experience, we have a couple of sites that cover SW15 could you let me know which site your car went to?

Many thanks
Cathy
Solus Customer Care

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“Super fast service ”

★★★★★

written by Adams62 on 17/05/2016

Garage was used through insurance company. Excellent service car picked up at 9 on Friday morning was phoned to,say ready by 3.30pm the same day. Delivered back first hing Saturday. Staff spoke to all friendly and polite.

Solusarc's Comment

Written on: 17/05/2016

Good morning

Thank you for taking the time to submit a review. It's great to read how quick the repairs were on your car. Could I ask you to spare a couple of minutes to let me know which site repaired your car so I can pass on your comments?

Many thanks
Cathy
Solus Customer Care

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“Staff are friendly, service is brill thank you. I...”

★★★★★

written by Zacheryi82 on 17/05/2016

Staff are friendly, service is brill thank you. I would definitely recommend a friend.

Solusarc's Comment

Written on: 17/05/2016

Good morning

Thank you for taking the time to submit a review. I have passed your details over to the site to share with the team.

Many thanks
Cathy
Solus Customer Care

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“Excellent job”

★★★★★

written by Larsenzo230 on 17/05/2016

They were co-operative. They fetched and returned the car: no problems. The car was returned having had a thorough wash all over, including inside. Great.

Solusarc's Comment

Written on: 17/05/2016

Good morning

Thank you for your review, and letting us know that the collection and delivery service worked well for you. Can you spare a couple of minutes to let me know which site you visited?

Many thanks
Cathy
Solus Customer Care

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“Outstanding!”

★★★★★

written by SianLouiseB on 16/05/2016

I cannot thank solus enough and I am speechless with how amazing their whole service has been! My car went in today for minor damage I was skeptical as previously with a totally different car during an insurance claim it was kept for months with hardly any damage done! However solus kept me updated every step of the way, had my parts already ordered and sprayed so that when my car went in today it was fixed the same day! Within hours I had my car back I was amazed! The staff were all lovely, I had a courtesy car the same as my own which luckily I didn't even have to use,they were efficient and genuinely lovely to deal with! I never expected to have my car back the same day and for it to be dropped back at my place of work! I would highly recommend you to anyone! Thank you so much to the team in Bournemouth for making an unfortunate accident so easy to deal with!

Solusarc's Response to SianLouiseB's Review

Written on: 17/05/2016

Good morning

Thank you for letting us know about the service received from the team in Bournemouth, it's great to get such positive feedback and I have passed onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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“Excellent service. Impressed with the 'progress'...”

★★★★★

written by BraylonCardenas on 16/05/2016

Excellent service. Impressed with the 'progress' phone calls. Friendly and helpful delivery drivers. Courtesy car was better than expected too. Nothing negative to report!

Solusarc's Comment

Written on: 16/05/2016

Good morning

Thank you for taking the time to submit a review about your experience. I would like to pass your comments onto the team involved, please can you spare a couple of minutes to confirm which site repaired your car?

Many thanks
Cathy
Solus Customer Care

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“Solos staff were friendly and efficient. Kept me...”

★★★★☆

written by 494Hurst on 16/05/2016

Solos staff were friendly and efficient. Kept me updated with the stages of repair for my car. It made the experience less stressful. The completed work was very good and I am very happy with the whole of the experience I received

Solusarc's Comment

Written on: 16/05/2016

Good morning

Thank you for taking the time to submit a review, and that the team kept you updated throughout the repairs.

Please can you confirm which site repaired your car.

Many thanks
Cathy
Solus Customer Care

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“Fantastic service and very helpful ”

★★★★☆

written by Derrickv50 on 16/05/2016

The car looks great and the team where very helpful.

Solusarc's Comment

Written on: 16/05/2016

Good morning

Thank you for taking the time to submit a review and letting us know that the car looks great and the team were helpful.

Please can you confirm which site your car was repaired by so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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“Great”

★★★★☆

written by on 16/05/2016

Solus Made a good repair Job of my Car and was ready well ahead of schedule. Thanks.

Solusarc's Comment

Written on: 16/05/2016

Good morning

Thank you for letting us know about the service received and that your car was ready earlier than anticipated. Please can you let me know which site repaired your car?

Many thanks
Cathy
Solus Customer Care

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“Courtesy car dropped off and picked up at times which...”

★★★★★

written by DeeganSherwood on 16/05/2016

Courtesy car dropped off and picked up at times which suited , car looks fantastic even got a valet,l!!!!

Solusarc's Comment

Written on: 16/05/2016

Good morning

Thank you for letting us know that the team arranged times that were suitable for you.

Please can you let me know which site repaired your car? I will then pass your comments onto them.

Many thanks
Cathy
Solus Customer Care

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Asked by Rfirmstone on 7th October 2016 Report this content
What is the Head Office complaints procedure for Solus Accident Repair as I seem to have exhausted the local branch process?

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Answers (2)
Report this content G841eoa Written on: 12/10/2016
Not sure about head office procedures, but you can always try them, also complain to your insurance company & specify a time scale for reply, if Aviva chances are they will not respond, then go to the insurance ombudsman & get them to look into the issue with your insurance company & respectfully request that the poorly repaired vehicle is taken to a manufacture approved repairer to fix the problems.
Report this content MWROERS1949 Written on: 13/10/2016
I haven't had to escalate as I've been happy with them, bu I support the advice below from G841eoa MWR
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