I dropped my car off at the centre, arriving 10 minutes before opening time and staff greeted me keenly, inviting me to sit in a comfortable waiting room for a brief wait until the booking in staff arrived. I was dealt with very efficiently and given all the information I needed. After the repair which was efficiently completed within the time given, I was able to collect the car without delay, allowing me to beat rush hour traffic.

Garage personnel all excellent...kept me up to date with everything...picked up and delivered at time specified...would highly recommend this garage..A1...thank you everyone.

Very efficient service from start to finish. Fitted in with my working hours, car collected from work and returned to work. Courteous staff both on the phone and in person. My car was returned looking like new.

The team were very helpful and kept us informed of their progress. They sent us photos by email to show the work they had done. Overall we are very happy with the service. Just to had they even spotted that the engine was a bit low on oil.

Your staff were professional and friendly. Everything was clearly explained. My car was returned clean and tidy. My only issue was that I clearly requested my car be returned same day or next day. It was not returned until the third day (Taken Wednesday 14th, returned Friday 16th). I consider this an excessive period of time for replacing one rear light cover.

Well organised. I took pictures of the damage, e-mailed them to garage, they ordered parts and only booked in the car when parts were in. Collected car on the Monday and car delivered back a week later. Over 30 years of experience dealing with disorganised car repair garages leaves me well placed to give Solus a glowing report.

Car was repaired quicker than estimated but I have to return car to the workshop to get the spot removed.

The staff particularly Robbie were very patient efficient and helpful. The repair is excellent.

I was very pleased with the service i recieved from solus every thimn was attention to detail. staff was courteous and very helpful. I was able to change my delivery time with no hassell, Staff on the end of the line was very helpful.

I am thrilled for the following reasons: Warm, welcoming, reaponsive, human and relatable customer service Kept up to date with progress Men were not in any way patronising or jargonistic..rare treat! Courtesy car brought and collected as indicated ( and ps I still have the parcel shelf...sorry!) Lovely job on the car Easily readable list of jobs done 3yr guarantee on those jobs Great valetting thank you. In short I am very happy Thank you

After driving for years with no accident, I have now had the misfortune to experience two within the past year! Through my insurance on both occassions my car has been dealt with by Solus in Bishops Stortford. Sadly on the first occasssion my car was considered not economically viable to repair, however both times I have been extremely impressed with the customer service I received from Solus, they arranged to collect my car and gave me a courtessey car, and kept me fully informed of progress through out both events. No matter who I spoke to from the organisation I was treated with courtessy and respect. Solus appears to be a company who has not forgotten what providing good customer service actually means. I collected my repaired car yesterday following my second accident, and the workmanship looks excellent, which is exactly what I was expecting from Solus. They had even valeted my car before I collected it!

I was involved in a rta on the 31st of August , my citroen C1 was badly damaged , all the rear end was smashed in . Solus took my car for repair , and as it was a 65 plate , i thought they would write it off . But it came back on the 12th of sept , like a brand new car of the lot . I carnt praise them enough . Highly reccomended , and very informative , at every aspect of my repair and delivery . Thankyou , all the solus team.

From the outset when Aviva handed us over to Solus. They were professional and also listened to our personal needs. They explained what would happen when it would happen and kept us inform of every detail along the way. Our personal needs were whilst the car was being fixed we were on our holidays so delivery would be a problem. Not for Solus they kept the car safe for us until our return even sent me email knowing I was abroad to me that was great service and they even let me come pick it up earlier than scheduled as my wife needed the car as soon as we were back. I like to say a massive thank you to Solus it's companies like yours that keep people like me smiling I shall certainly recommend your service to whom ever asks.

My insurance company put me in touch with Solus to repair my car. From the very beginning everyone was extremely polite and courteous, and kept me informed every step of the way by personally calling me or leaving a text if I wasn't available. Solus arranged for my car to be collected and returned at times to suit me and also let me know when they were on their way. I would have absolutely no problem with recommending Solus to anyone as their service was exemplary.

Very disappointing to receive back a repaired car with the damaged repaired but another scratch in place.

No complaints from my end with the guys at Solus. They kept me informed throughout the process of repairing my car, and that's all I could have asked for. The repairs were to a very high standard and the car looked immaculate when I picked it up. The lady on the reception is really friendly and chased everything up for me within a few hours. Would happily recommend to others.

My car was involved in an accident on the Thursday and arrived later that day at Solus, car returned to me on Tuesday, a great service.

Excellent service from start to finish. Good communication from friendly helpful staff & top quality repair work.

Like- the staffs that came to collect the car and the staff that came to deliver the car are very good, knowledgeable and well approached Solus Garage did not meet up with the time to collect the car. Neither they did not finish the work on time. Some of the job listed to be done on my car are not done. They also need to communicate or update customers about their car.