Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★☆☆☆☆

“Avoid with a passion”

Written on: 20/02/2014

After six weeks of having my car for repair on roof damaged in the high winds in December,On collection the car was covered with scratches and dash was damaged I refused to take car.Be careful always inspect your vehicle on collection.You think that you are in good hands with Solus your not.The person who said people moan probably works there, a right shower… Read Full Review

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★☆☆☆☆

“Horrible service”

Written on: 12/02/2014

Never trust them with your automobile. First, it took months to repair my car. Then, they were supposed to fix some strange sound from my car. They say they fixed it, and in couple of days, my accumulator just died and I had to buy a new one. They denied taking any responsibility. There was one employee, who literally lied to my face. I am disgusted… Read Full Review

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★☆☆☆☆

“Terribly incompetent”

Written on: 29/01/2014

Not only they took a long time to repair but also brought back car dirty and with substandard repairs and defects that were never there. Extremely unhelpful and dodgy gen manager. Instead of admitting faults they tried to cover it up and asked for money to repair the problems they caused. I am in the process of getting them sorted… Read Full Review

Kenbarlow's Comment

Written on: 18/03/2014

solus is not a veleting service nor are they there to correct faults on your vehicle that were there previous to the accident.

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★☆☆☆☆

“Disgraceful Work”

Written on: 08/01/2014 by Gailx (1 review written)

My car insurer, Aviva, insisted I use this garage for bodywork repairs following an accident. The garage took a month to repair and the quality of the workmanship was appalling. I refused to let this go back to Solus and Aviva agreed to let me choose another garage, hired me a Range Rover Evoque and gave me financial compensation due to the poor quality of repairs from their recommended repairer. This garage repaired both front door membranes with masking tape!! They also dented my car during… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 04/01/2014

Aviva arranged for my Audi a6 avant to be repaired went back 3 times still not rectified major issues with water ingress into electrical systems as they did not seal or fit the items removed during the repair effctively… Read Full Review

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★★★★☆

“Solus at Hayes December 2013”

Written on: 03/01/2014

I read the other reviews on Solus and was worried! In the event, the car was collected as agreed and returned at the agreed time to suit my work.14 days overall. Repairs were fine-I can't see any evidence of the original damage. Things to note though: 1 When the temporary hire car arrived at the time of collecting my car, there was a £50 deposit immediately required or the hire car. Refundable, but I have yet to see it. 2 When my repaired car was returned, I had to pay the full… Read Full Review

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★★★★☆

“Solus Luton”

Written on: 19/12/2013 by Wolverton (1 review written)

Having had a recent 'argument' with my garage wall I had to get it repaired through the insurers who only use Solus. Having read the reviews on here I was very pleasantly surprised at the service I received from the Solus Luton branch. They were efficient, friendly and courteous. My car was collected and a hire car dropped off with no hassle. I was kept well informed about how the repair was going and the car was returned to me in a timely way, looking a lot better than it left. Cannot fault… Read Full Review

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★★★★☆

“All people do is moan on here”

Written on: 02/12/2013

I suggest that all the people on hear that moan...go and fix the dam car themselves as they all appear to be able to do a better and quicker job, as you all seem to know about the body repair industry… Read Full Review

Solusslave's Comment

Written on: 10/01/2014

This is a site which reviews errrrrr

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Natalie.faulkner.940098's Comment

Written on: 14/01/2015

Omg you must work for them.... as your comment is as corrupt as solus

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★★☆☆☆

“Incompetent”

Written on: 10/11/2013

I wouldn't go back to them again given the choice, but I wasn't offered an alternative as they are run by my insurers, Aviva. Overall the bodywork repairs and paint were actually okay, but the numerous electrical faults and a blatant lack of attention to detail ruin the overall job. So far 5 attempts at getting the details right but instead of actually diagnosing, locating and fixing the faults it seems like it's just bodge after bodge to try and patch it up to the absolute bare minimum… Read Full Review

Solusslave's Comment

Written on: 10/01/2014

I can tell u why its because the system in place to final check the cars over after repair is awful and lacking a decent checkoff system against the work carried out

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★☆☆☆☆

“AVOID !!!!”

Written on: 30/10/2013 by shazza66 (3 reviews written)

just got my car back today.. from SOLUS Finchley second time around in a space of 2 weeks .. !!!! I had to send the car back as they didnt do all the repairs initially and came back today with more scratches on it plus a long spray paint mark down the door and they`re refusing to admit fault and keep saying they didnt even touch that side of the car plus a badge off my car went missing from the same side they supposedly didnt touch . it went back and they`ve just filled it in with a blank… Read Full Review

Solusslave's Response to shazza66's Review

Written on: 10/01/2014

I agree this company is not as kosher as you expected it to be.

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★★★★☆

“I Had a Really Good Service ”

Written on: 26/09/2013 by Haroonnawaz (1 review written)

My car has been repaired by solus garage and i had an excellent service all around. The Mananger was so helpfull in dealing with my situations and would recommend them highly to friends and families , they are very understanding and considerate i cannot fault them in any way they had went all the way out for me.... Haroon… Read Full Review

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★☆☆☆☆

“Extremely poor workmanship, best avoided”

Written on: 08/09/2013 by pitchan (1 review written)

Got my car repaired at Solus Erith through Aviva. Two lightly dented doors took them 4 weeks to finish. Got their call on a Friday that car is ready for delivery back. I had a funny feeling they would mess something up so decided to drop their courtesy car (a 1.2 Vauxhall Corsa which I could hardly fit my little one's pram) back at their garage the next day. What I witnessed then was truly traumatic. My car (new with 4k on the clock) sitting in their parking lot with a flat battery. Took them… Read Full Review

Solusslave's Response to pitchan's Review

Written on: 10/01/2014

shabby laughable so call system , that is pathetic inadequate company should be ashamed of trading

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★☆☆☆☆

“Sneeky Buggers”

Written on: 31/08/2013

My car went in to be repaired and came back covered in swirls where they had used a buffer on it. The wheel balancing was also not corrected as it shook when I got to 60mph. I phoned them up and they told me they had used a buffer machine and the swirls would polish out when I washed it and with regards to the balancing they suggested that I had probably knocked it since!! They were extremely patronising on the phone so I got my partner to call up.... They eventually agreed to correct the… Read Full Review

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★★★★★

“Very pleased a professional job ”

Written on: 31/08/2013

I've got to say after reading all the negative reviews I was a bit dubious about my car going in for repairs at Solus branch in Birmingham, but I have to say how satisfied I was . My vehicle was picked up within 1 day of having my crash & within hours an engineer called me to explain all the repairs that was going to be undertaken to my vehicle & filled me full of confidence that it would be repaired back to its original condition , engineer even offered me reduced rates for an old scratch on… Read Full Review

Solusslave's Comment

Written on: 10/01/2014

you one of the lucky few!!

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★★★★☆

“Warrington”

Written on: 30/08/2013 by Tyker (1 review written)

Solus Warrington carried out an extensive repair on my car and I am pleased with the end result. Not quite 5 stars because there were a couple of 'snagging' issues, but these were rectified with no fuss, so an extra 0.5 stars for that to give a 4.5 star rating… Read Full Review

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★☆☆☆☆

“Aviva/Solus madness”

Written on: 30/08/2013

run run run do not go to avivas approved repair they are rubbish but Aviva own Solus so they win win… Read Full Review

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★☆☆☆☆

“Poor Workmanship”

Written on: 05/07/2013 by Eclass (1 review written)

It took them over a month to replace one bumper and a door. The result appeared as the whole job took no more than an hour to do as on my thorough inspection the fittings were not in place. When they installed the door panel, they simply forced pushed the clips without clipping them. Also original rivets were missing and replaced with aftermarket which i got my child to pull out by hand that almost fell out having no resistance and no purpose. So much for the new door. I have now also… Read Full Review

Solusslave's Response to Eclass's Review

Written on: 11/01/2014

management at solus are not professionals, they believe in looking after themselves and ringfencing issues at everysite ie, use intimidation tactics on all levels treat workers like idiots because they know H.R is on there side whatever they do.theyre stuck in prehistoric ways of thinking and working

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★☆☆☆☆

“Solus ARC Hitchen”

Written on: 26/06/2013 by BOBBY67 (1 review written)

THE ACCIDENT HAPPENED ON THE 1/03/2014 NATIONWIDE COLLECTED MY CAR ON THE 15/6/2014 HIS INSURANCE COMPANY SAID THAT'S WHERE IT HAD TO GO BIG MISTAKE.I RECEIVED A CALL THE NEXT DAY TO TELL ME THE COMPLETION DATE WAS THE 15/5/2014 RUNG ME EVERY FEW DAYS TO KEEP PUTTING IT BACK DELAY GETTING THE PARTS FINALLY THEY GOT THEM TOWARDS THE END OF MAY.THEY THEN KEPT RINGING TO TELL ME IT WAS GOING IN THE PAINT SHOP BUT THE COMPLETION DATE JUST KEPT BEING PUT BACK.FINALLY I ASKED TO SPEAK TO THE MANAGER… Read Full Review

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★☆☆☆☆

“Solus ARC ”

Written on: 25/06/2013 by Corevirus (1 review written)

My car has been with Solus ARC Luton since 20th Feb 2013. I had sent the car back 3 times. It was returned to me the 1st time with Wong colour applied to the car it looked like a 2 diffrent cars front and back. 2nd time I received the car with scratched alloy wheel, scratched wing and front bumper , it looked like they took my car banger racing . 3rd time still not repaired the damaged to the front.. I cannot believe the poor customer service and £5000 they are going to charge the other party… Read Full Review

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★☆☆☆☆

“Solus cow boy job”

Written on: 18/06/2013 by Blackaudi (1 review written)

Aviva sent me to solus repair centre in Guildford, had front end damaged the job these boy did I could do better wiv my eyes closed . Solus has put the wrong parts on my audi a6 damaged my door card headlight r all over the place list gos on now I'm gettin trading standard into it lets see what happens now, take my word do not take ur car to these cow boy… Read Full Review

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