I've requested photos for the car from Solus as there's an unexplained scrap of the drivers side door. I've requested from solos if it was there prior to the collection of the car but I've not yet had a response. I'm not unhappy with the work completed but they obviously were careless in the collection and delivery or storage of the vehicle.

Firstly I’ve been waiting 2 weeks for replacing car keys Can swallow that thought but then first engine run and drive select doesn’t work Solus ask me to back to them to sort this so I did and then they told me that don’t have the right programming tool to that waste of time Then offer me to book with audi dealer to sort this out and guess what I’m still waiting without any response from Solus I hope it’s only me had that experience

My car has been returned to me today at 3pm, the cars body work is not satisfactory! The passengers side door and wing are out of line, there is also blue spray paint on the front window trim and and over spray of lacquer on the drivers door! I spoke to the company over the phone before the man left with the loan car. I have now been left with my car!!! Just wanted to inform you that this problem is not resolved.

My car was returned yesterday. This morning was the first opportunity I had to take a good look at the vehicle. The repair of the rear of the vehicle has been satisfactory done. But I have found deep scratches on the lower part of the front passenger door. These scratches are right through the paint work. I am extremely disappointed and will be calling to make an official complaint today.

Why did you put the door from different BMW model? When I gave you my car for repaire the driver door didn't has the whole for the key! Today you have brought the car with different model car with the whole for the key !!!

Collected my BMW on Thursday the 20/02/2020 the weather wasn’t good but straight away I noticed that the rear alloy wheel That had been repaired was a different colour and marked where the Tyre had been refitted before the paint had hardened On Sunday when I had a better look at the car I noticed all runs in the lacquer on the bottom of the rear door and where the rear wing buts up to the bumper overall not happy with the quality of Work I wish I could have used a company that would have taken pride in the repair and inspected the car before giving it back to me

Car was repaired by SOLUS through my insurance company. The service begun well and communication was good. The car was returned and a fundamental job wasn't carried out. I also noticed excessive mileage to which was barely explained. Further to this mileage I noticed they had used half a tank of fuel in the some 70 miles meaning the car had been driven extremely hard. They assured me they would look into the case and offered to refund £20 of fuel if I sent the receipt, which I did...I haven't heard from them since. AVOID this place at all costs unless you want your car taken for a joyride and driven hard, fast and likely erratically.

The courtesy car was delivered however the driver did not have the correct keys for the car so had to take it back. I had to then contact the insurance company to arrange a courtesy car. I was sent to Enterprize in Bracknell however they did not have a car for me. I was then told by the insurance company to pick up a car from reading which I did that was on 22nd December. I have been phoned since with updates such as awaiting parts and then they were the wrong parts. Eventually on the 11 February I was told it was ready so I paid the excess over the phone and awaited delivery of my car back to me. I then had a call to say there were further problems and would have to wait and they needed to order more parts. Today (18 February) I have received a call to say they are checking it again tomorrow and they will let me know when I can expect my car back .

My car was taken on 30th December 2019 and returned on 12th February. The original estimate was 7 days. The repair was to the passenger side and I was informed that the delay was due to a part being ordered. It took you far too long to admit that the part was the drivers seatbelt that you had irreparably damaged. As a result of delays with your suppliers I spent time complaining to Aviva and negotiating a settlement. I was driving a Skoda Fabia for all but the last 2 days and that is not in any way similar to a Mercedes E250. A very bad experience in every respect notwithstanding that the repair appears satisfactory.

Bad and dismissive communication, terrible updates, unacceptable repair time frame with very little explanations. Interestingly enough a very swift repair once matter escalated and the ombudsman mentioned...

Awful experience. The staff were uncommunicative, and in one instance rude, I found myself chasing them for updates constantly. They were also inaccurate about the return date on numerous occasions, leading me to take time off work for no reason. They also told me I could pick up my car on a Saturday when it turned out the place is closed on weekends! When my car was finally delivered to me it had not been cleaned or valeted. Truly an awful experience, which is not what you need after having a car accident. I’ve put a formal complaint through my car insurer. Please do not use this company by choice! I would give 0 stars if I could.

Pieces of work (which were admittedly additional) which were agreed before work took place were not carried out. This was disappointing as the work was agreed, then subsequently not carried out without being communicated to me. I now have to find somewhere else to do this work at additional effort and cost

Is not finished job and he was moving window and paint was wrong and everything wrong basically use my petrol not feel back petrol and he's got courtesy car now which one is smaller than I'm losing money because he's getting welding to my workplace as well

Wrong paint used and mud flap not replaced.very bad quality control !

I particularly don’t like the fact that the vehicle was returned back to me in a worse condition then sent to Solus with things that had been working perfectly now not working at all and fitments not being replace properly so loose and likely to fall off and get lost. I’m not impressed at the lack of quality control and the vehicle was left there an extra day so they had plenty of time to check each item thoroughly. In future I shall only use my car brand workshop!

£150 paid to driver for policy excess when vehicle was returned. No receipt given and requests to Solus for receipt has gone unanswered. We can not claim out excess back without a receipt. Beware of this and always get a receipt when handing over any cash. We have requested our solicitors to peruse the insurance company to get the receipt. Simply long winded and not good enough.

Wow, what an organisation. Took my car on the 23/09/19 for a slight bumper repair. I get a phone call & a text to say it’s been fixed on the 26/09/19. Then a few hours later tell me the valetor has damaged the near side front wing. The following weeks I’m painstaking following the progress made and been told that there are no wings in the UK, lack of stock in Europe, delivery delays because of Brexit etc. I phone Allen Ford, my local dealership, and they say it will take 2 weeks to get one. I’m offered a reconditioned wing and I decline. My contact at Solus is off work due to an illness and ends up in hospital. Around 30/11/19 I’m told the valet company are offering £3,400 to buy the car off me. Having had it fully serviced in June, new tyres, all wheels tracked, done 27,000 miles & second owner from 1,200 miles, I ask for £4,000, to include the inconvience and stress caused; I planned to keep the convertible for life. I’m told the Valet Company Manager has gone on bereavement leave. On 16/12/19 Solus decides to buy the car for £4,000 excluding my registration number which I accept. I ask my contact on 16:12:19, to get the retention number from DVLC, as per their instructions, and give it to me so I can register my new car with it. I will give the sat nav memory card, full service history when I get the retention number. I phoned her on 03/01/20, twice on 6th and on the 7th, and emailed her, asking what progress has made if any and that I have been without a car now since 23/09/19, having to get buses for my hospital appointments; I’m still waiting to hear from her.

I am angry and disappointed to receive my car back this morning, with the door and wheel arch trim not inline with the rest of the car, and other items that should have been repaired missed. This after being assured by Solus my vehicle would be repaired to a high standard, and returned to me in a condition it was in prior to the accident. If a car has been dented, no matter how slightly, then surely that should have been repaired before painting, rather than the cosmetic job that seems to have been done. Anyone fitting new trim to a dented panel must be blind not to see it was not inline, maybe they were looking to leave work early for a new years eve party. What has shocked me is that no one seems to have checked the work and condition of the vehicle before it was released from the workshop, or if it was, then they have very poor standards. Either way Solus seem to be missing someone in quality control.

The car went for a rear bumper repair. Was returned with a cracked rear view mirror. No chance that the driver who delivered could not have known as he just might have tried using the mirror, if he holds a credible drivers license. What a shame that the car was delivered to us without an ounce of honesty on part of the delivery guy or worse, the company. Am now waiting on their response. Will come back and update when I hear from them. Don't know how well the repairs on the bumper have been. Maybe in broad daylight can check and report.