Solus Reviews - www.solusarc.co.uk

★★★★★
4.6 / 5
91.2% of users recommend this
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★★★★★

“Great service ”

Written on: 17/02/2021 by Ayleigh89 (1 review written)

Great service and communication. Highly recommend. Made a really difficult situation much easier. thank you… Read Full Review

Solusarc's Response to Ayleigh89's Review

Written on: 18/02/2021

Good morning

Thank you for submitting a review and letting us know how our team in Cumbernauld did. Great they kept you updated and you would highly recommend us.

I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Fantastic service ”

Written on: 17/02/2021 by Lauren_Michelle72 (1 review written)

Absolutely fantastic service from start to finish. Kept informed every few days via telephone and email. Also very friendly and accommodating! Cannot fault, they also came and picked up my car for me. Would definitely recommend!… Read Full Review

Solusarc's Response to Lauren_Michelle72's Review

Written on: 18/02/2021

Good morning

Thank you for submitting a review and letting us know that you had a fantastic service. Please can you spare a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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Lauren_Michelle72's reply to Solusarc's Comment

Written on: 18/02/2021

Hi Cathy, it was Erith

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★★★★★

“Good service”

Written on: 17/02/2021 by McClurenw42 (1 review written)

Pleased with the service provided. Kept in touch with all the updates which made the whole process hassle & headache free - Would 100% use again… Read Full Review

Solusarc's Comment

Written on: 18/02/2021

Good morning

Thank you for submitting a review and letting us know about your experience. Great that the team have kept you updated and the process was hassle free. Please can you spare a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent customer service ”

Written on: 16/02/2021 by Kassidyy485 (1 review written)

Really easy to book car in, very prompt service, good communication, quality repair, friendly staff… Read Full Review

Solusarc's Comment

Written on: 17/02/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and repairs. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★☆☆

“Good repair, went beyond to get car back”

Written on: 16/02/2021

Great repair done, very happy with the paint job. After receiving a call to tell me that the car would be returned on a Friday afternoon instead of the following Monday I was happy that the work was finished early than stated. However by late afternoon no car or contact from Solus had been received. I called then to find out what was happening. The informed me that the car was booked for return Monday. I was told it would be returned on the Friday. The person I spoke to then, went and made… Read Full Review

Solusarc's Comment

Written on: 17/02/2021

Good morning

Thank you for submitting a review and letting us know about the service received. I am sorry to read about the mix up regards the returning of your vehicle. Please can you let me know which site your car was repaired by and the first part of the registration so we can review and ensure this doesn't happen again.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“My car repair”

Written on: 12/02/2021 by Medders63 (1 review written)

Was satisfied with my repair. Got car back yesterday and when I got in my car today I noticed my prescription sunglasses were missing (I kept them in between the 2 front seats - where there is space for cups). I think whoever cleaned inside of car must have removed the glasses and forgot to put them back). The contacted the repairers this morning, but still waiting for them to get back to me… Read Full Review

Solusarc's Response to Medders63's Review

Written on: 12/02/2021

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with your repair. I'm sorry to hear about the issue with your glasses.

Please can you confirm which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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Medders63's reply to Solusarc's Comment

Written on: 16/02/2021

Erith - rang them again yesterday and was told again, they’ll get back to me. They said they’d spoken to cleaner who confirmed they had seen the glasses in the car and apparently the cleaner said they had put them back, but they obviously hadn’t put them back or the glasses would be there!!

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★★★★★

“Outstanding Service”

Written on: 11/02/2021 by PaulSimmo (1 review written)

I cant believe how good this company is. From start to finish the service I have received is excellent. The company kept me informed of everything that was happening regarding my damaged motor vehicle, by phone call email and text messages. Although I don't want anyone to have an accident in their car, if it did I would hope that they had to deal with this totally efficient company… Read Full Review

Solusarc's Response to PaulSimmo's Review

Written on: 12/02/2021

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Paulsimmo's reply to Solusarc's Comment

Written on: 15/02/2021

It was in Leatherhead Surrey

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★★★★★

“Brilliant from start to finish ”

Written on: 11/02/2021 by 298Medeiros (1 review written)

Very very happy car repair was faultless car was returned on time fully cleaned and even had same fuel in it as when it left more then happy would recommend them 100%… Read Full Review

Solusarc's Comment

Written on: 12/02/2021

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service you experienced

We will pass your comments onto the team at Stansted.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Great and efficient service”

Written on: 10/02/2021 by Rjboodell (1 review written)

After the disappointment and stress of an accident that was not my fault, the repair process couldn’t have been handled any more professionally or timely. My car is as good as new, very happy just a shame about the circumstances!… Read Full Review

Solusarc's Response to Rjboodell's Review

Written on: 11/02/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and were professional.

I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Very good organisation win promit action ”

Written on: 10/02/2021 by SkyeMcCulloch (1 review written)

I will always recommend your services to my entire family and friends. I appreciate your promit action regarding my car repairs. Many thanks, S.OWORU… Read Full Review

Solusarc's Comment

Written on: 11/02/2021

Good morning

Thank you for submitting a review and letting us know that you would recommend us to family and friends. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Friendly Drivers”

Written on: 10/02/2021 by RyanHutch (1 review written)

All drivers involved with the collection and delivery of my car were very friendly and made me feel comfortable and at ease… Read Full Review

Solusarc's Response to RyanHutch's Review

Written on: 11/02/2021

Good morning

Thank you for submitting a review and letting us know that the collection/delivery worked well and that the drivers were friendly.

I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Phenomenal Service”

Written on: 10/02/2021 by NimaKadir (1 review written)

From the initial point of call, through to delivery, Solus have exceeded beyond expectations. I am delighted with the experience and the customer service. They kept me up-to date with all aspects in regards to parts being ordered, completion date, payments and they kept to their word. When I received correspondence from themselves and they had told me they would call at that particular date and time, they did without fail. I definitely recommend using this dime of a company. They are an… Read Full Review

Solusarc's Response to NimaKadir's Review

Written on: 11/02/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service received from the team at Finchley. Great that they kept you up to date and kept to their word.

I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“My vehicle-repair!.”

Written on: 10/02/2021 by Whizzkid65 (1 review written)

The garage gave me a booking ref,and a date and pick-up time,this was adhered to almost to the minute.Iwas kept informed of how the repair was progressing,and theCourtesy-car that i was supplied with was easily sufficient for my needs!. I was the then informed of the finish to the work and given a time of delivery and pick-up of the courtesy-car,which in spite of the bad weather conditions was again on time,my vehicle was sanitized and clean onthe hand-over,(a defo plus 4 that). All round an… Read Full Review

Solusarc's Response to Whizzkid65's Review

Written on: 11/02/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that collection /delivery times were kept. I would really like to share your comments with the team, please can you let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“excellent customer service”

Written on: 09/02/2021 by SydneeMay (1 review written)

Had a repair done, solus organised courtesy car in this instance was a hire car. no problems at all with collection and return of my vehicle and a quick turn around of the repair. we did have a problem with hire car return but customer services sorted that for us too at no extra cost to ourselves… Read Full Review

Solusarc's Comment

Written on: 10/02/2021

Good morning

Thank you for submitting a review and letting us know that the customer services team assisted with the hire car issues.

I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent”

Written on: 09/02/2021 by Rajpalsingh (1 review written)

They are very good from starting to pick up car up and the courtesy vechile was clean but little bit small and no satnavotherwise courtesy caress nice and clean They update about my repair and delivered the car before the set time my car was cleaned and repair was done brilliantly … Read Full Review

Solusarc's Response to Rajpalsingh's Review

Written on: 10/02/2021

Good morning

Thank you for submitting a review and letting us know that the collection worked well. The courtesy cars are just basic cars as per the the insurance policy but glad it was clean when it was delivered.
Pleased the team kept you updated and repairs were done well.

Please can you let me know which site your car was repaired by so I can share your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Hyundai i10”

Written on: 09/02/2021 by awDaley213 (1 review written)

Excellent all round service from the initial claim to the final car drop off .would recommend… Read Full Review

Solusarc's Comment

Written on: 10/02/2021

Good morning

Thank you for submitting a review and letting us know that it was all round an excellent service. Please can you provide me with the site your car went to as we have a few that cover London.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Damage car repair ”

Written on: 09/02/2021 by 1965Hooper (1 review written)

Quick repair. Good communication/update. Thought alloy could of been repaired better still scuffed. Listed to insurance when made the claim. Not a big deal can sort when the weather is better. Whould like a list of the repairs that was made just to know the amount of damage was Sustained… Read Full Review

Solusarc's Comment

Written on: 10/02/2021

Good morning

Thank you for submitting a review for letting us know about your experience. Please can you confirm the first part of your reg and the site your car went to so we can look into the wheel and provide the breakdown of work carried out.

Many thanks
Cathy
Solus Customer Care

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Scyther's Comment

Written on: 10/02/2021

Lc18. Luton. More just interested in what had to be done on the car

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★★★★★

“Was a pleasure to deal with.”

Written on: 09/02/2021

I had someone bump into my car while my vehicle was unattended. It ended up going though insurance which is where Solus came in. Their communication is fantastic! Historically when I have dealt with vehicle repair shops it’s very hard to find out what’s going on or timeframes but Solus was a refreshing change. I was kept in the loop every step of the way. I could see status online of repair job and expected completion date. Was sent an itemised list of exactly what was done. Was called… Read Full Review

Solusarc's Comment

Written on: 10/02/2021

Good morning

Thank you for submitting a review and letting us know that the team kept you updated and you were aware of what was happening whilst your car was with us. We have two sites that cover the West Midlands, please can you confirm which site your car went to so I can share your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Got me back to my normal ”

Written on: 09/02/2021 by Baylee1956 (1 review written)

Great service talk me through the hole process Good colour match on the repair Just like new Help full staff Collection of car was on time And they cleaned it to Thank you … Read Full Review

Solusarc's Comment

Written on: 10/02/2021

Good morning

Thank you for submitting a review and letting us know that we got you back to normal. I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Very efficient and thorough ”

Written on: 09/02/2021 by LPJB (1 review written)

Quick turn around, car was collected and dropped home to me which was a great help. Was kept informed throughout the repairs and the car was returned to me fully valeted and was spotless. All predicted time scales were met. The only criticism I would give is that I wasn’t given any breakdown of the actual repairs carried out & when the car was returned to me the driver stated all repairs are under warranty for 3 years. That was reassuring however when I asked him to outline what repairs… Read Full Review

Solusarc's Response to LPJB's Review

Written on: 09/02/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service provided by the team. Please can you let me know which site your car was repaired by? I will then pass on your comments.

Many thanks
Cathy
Solus Customer Care

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