Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★★★★★

“My car looks new!!”

Written on: 11/01/2020 by Konnor89 (1 review written)

My car went in for a fairly minor scrape, but came back looking like new! I'm really pleased with the result. I would certainly recommend Solus for the quality of the repair, also their courtesy and professionalism during the process. Brill!!… Read Full Review

Solusarc's Comment

Written on: 14/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Stress free service”

Written on: 11/01/2020

I have to admit that I expected to have to make some effort and compromise - but no! From the very start of the process, there is a friendly phone call to explain what will happen, the timings for collecting car is quick and they can collect your car and drop off which just takes all the hassle away. The car was picked up on Monday morning at my home address and was fixed and given opportunity for it to be delivered back following Friday afternoon. We could not be home for the Friday afternoon… Read Full Review

Solusarc's Comment

Written on: 14/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated. We appreciate your feedback regarding potential improvements to the app.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Top quality work and great customer service ”

Written on: 11/01/2020 by nett33 (1 review written)

Solus did a great job, kept me updated at all stages and completed the work ahead of schedule. In particular, the members of staff who picked the car up and dropped it off, were extremely polite and helpful… Read Full Review

Solusarc's Response to nett33's Review

Written on: 13/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

We will pass your comments onto the team at Birmingham.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Blazingly good service level”

Written on: 10/01/2020 by Mylee1966 (1 review written)

My accident repair has been 100% smooth from the minute my insurers assigned Solus to do the repair until my car was returned to me a few hours ago. Pick up and delivery back was well communicated. easy, relatively paperwork free. Communication about the repair and its progress was stellar. Overall a pleasure to deal with and very highly recommended. I have not had any issues but my experience to date leaves me confident that if I did I would be able to resolve smoothly… Read Full Review

Solusarc's Comment

Written on: 13/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

We will pass your comments onto the team at Guildford.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Pain free repair experience”

Written on: 10/01/2020 by SillyBump (1 review written)

After somewhat carelessly denting my car I was dreading the whole process of getting it repaired, but I needn't have worried. I was booked in, my car was collected from my house and I was given a (very nice) courtesy car, and I just carried on with life as normal until the repair was done - at which point my car was dropped off and the courtesy car collected. I was kept up to date with progress via email and phone - the staff were always friendly and professional, and the repair work was… Read Full Review

Solusarc's Response to SillyBump's Review

Written on: 13/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Sillybump's reply to Solusarc's Comment

Written on: 20/01/2020

Hi Chris - it was Wednesbury

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★★★★★

“The best a man can get”

Written on: 10/01/2020 by JanaeGilliam72 (1 review written)

Service was second to none, kept me updated from start to finish, so no complaints from me… Read Full Review

Solusarc's Comment

Written on: 13/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

We will pass your comments onto the team at Birmingham.

Many thanks
Chris
Solus Customer Care

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★★★★★

“First class service”

Written on: 10/01/2020 by Kaliyah386 (1 review written)

Following discovery of a leak after a no fault accident (in which the perpetrator drove away) I contacted Aviva and their response has been very efficient from start to finish. Solus Basingstoke quickly collected my car and have returned it in showroom condition with a new bumper and the leak fixed. The whole process was excellent and stress free for me. I would thoroughly recommend Solus for their first class service… Read Full Review

Solusarc's Comment

Written on: 13/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

We will pass your comments onto the team at Basingstoke.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Fantastic repair, very pleased!”

Written on: 09/01/2020 by bloomfieldm (1 review written)

I recently chose Solus to have my car repaired after a traffic collision. They were appointed via my insurance company. Solus did a fantastic job repairing my car - numerous panels were damaged and the car was returned looking like new. A courtesy car was provided and regular updates were given regarding the repair. The gentleman who returned the car was extremely polite. All in all a great experience. … Read Full Review

Solusarc's Response to bloomfieldm's Review

Written on: 13/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated. It's also great to hear you're happy with the quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Fantastic service”

Written on: 09/01/2020 by VioletPhillips (1 review written)

The service received has been exceptional from organising the car to be picked up and returning it as soon as the repairs were done. A member of staff even contacted me early to order the required parts in to reduce the wait. Thank you… Read Full Review

Solusarc's Comment

Written on: 13/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service you experienced with us

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Excellent ”

Written on: 09/01/2020 by Badcrumblexxx (1 review written)

Easy from start to finish with professional friendly staff. The process was very clear and I was kept informed of what was happening all the way through… Read Full Review

Solusarc's Response to Badcrumblexxx's Review

Written on: 13/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Badcrumblexxx's reply to Solusarc's Comment

Written on: 14/01/2020

It was Erith

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★★★★★

“good service”

Written on: 09/01/2020 by 305McClanahan (1 review written)

Good service - quick, efficient and friendly. Good communication throughout as well… Read Full Review

Solusarc's Comment

Written on: 13/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Randomgames's Comment

Written on: 14/01/2020

Solas Stansted at Bishops Stortford thanks

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★★★★★

“Whole process was fantastic”

Written on: 09/01/2020 by Myrepair (1 review written)

The service was amazing so was all of the follow up. I knew exactly what was happening. Even the courtesy car was great Thank you… Read Full Review

Solusarc's Response to Myrepair's Review

Written on: 13/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Excellent service and communication”

Written on: 09/01/2020 by Manno26 (1 review written)

My Dacia had to go in for some extensive bodywork after an incident with a deer. Solus kept me fully notified of the progress with both the claim and the repairs. The repairs were completed on time to an excellent standard and my car eased delivered to my home address fully valeted on time. One other surprise was the standard of the courtesy car supplied. I certainly enjoyed driving that around for the weeks!!!… Read Full Review

Solusarc's Response to Manno26's Review

Written on: 13/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Fantastic Customer Service nothing too much trouble ”

Written on: 08/01/2020

Wow what can I say from beginning to end the service was superb. I was kept up to date at all times. And when I had reason to call the office I was always treated in a very professional manner by everyone I dealt with. First class Service who I would definitely recommend… Read Full Review

Solusarc's Comment

Written on: 09/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

We will pass your comments onto the team at Coventry.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Excellent service from start to finish!”

Written on: 08/01/2020 by KateJenks (1 review written)

Excellent service from start to finish. Both drivers were polite and friendly and communication throughout was good. The car was repaired and returned much quicker than I expected and I am really pleased with the finish. I couldn't fault anything and would recommend and use Solus again… Read Full Review

Solusarc's Response to KateJenks's Review

Written on: 09/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Katejenks's reply to Solusarc's Comment

Written on: 11/01/2020

It was the Birmingham site, in Wednesbury.

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★★★★★

“Solus satisfaction ”

Written on: 08/01/2020 by Lap. (1 review written)

Very pleased with service from start to finish.All staff kept us up to date with progress we’re courteous and punctual and job was completed in a timely and to a top class standard.No negatives at all… Read Full Review

Solusarc's Response to Lap.'s Review

Written on: 09/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

We will pass your comments onto the team at Coventry.

Many thanks
Chris
Solus Customer Care

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★★★☆☆

“Good job but poor customer service.”

Written on: 08/01/2020 by Buckley185 (1 review written)

The car was repaired well by the Bodywork repair shop in Poole but from that point it went wrong. Despite a promise to get the car to the MOT garage on the Thursday, we received a late text saying that they could not deliver to the garage as the MOT was booked for the next day - an untruth. We were told that they could deliver by 1300hrs Friday but that is too late for the MOT (booked at 1100hrs). Problem because the garage shuts for Xmas on Friday and would not be open for 2 weeks. I had to… Read Full Review

Solusarc's Comment

Written on: 09/01/2020

Good afternoon

Thank you for submitting a review. I'm sorry to hear that you're not happy with the service you experienced with us.

Please can you confirm which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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Nigelmrg's Comment

Written on: 10/01/2020

Why not read the submission - Poole repair shop Elliott Rd, Poole

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★★☆☆☆

“16 days to order parts!”

Written on: 08/01/2020 by ChrisW1864 (1 review written)

Initially contacted to get my car booked in under my insurance on the 18th of December was a wing mirror theft needed repairing ASAP as exposed to elements lowered visibility etc Heard nothing for some time thought was all in hand, receive a call on the 3rd of January confirming colour of wing mirror case surprised it's taken 16 days to receive a call, later discover that's when they ordered the parts! I find appalling that it took so long to bother to order simple parts Once the car was… Read Full Review

Solusarc's Response to ChrisW1864's Review

Written on: 09/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the quality of your repair. I'm sorry to hear that you experienced issues with communication which delayed the timing of your repair.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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Chrisw1864's reply to Solusarc's Comment

Written on: 10/01/2020

AF65
And it was the Ipswich branch

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★☆☆☆☆

“Solus R Below Us”

Written on: 08/01/2020 by 171Gregory (1 review written)

Wow, what an organisation. Took my car on the 23/09/19 for a slight bumper repair. I get a phone call & a text to say it’s been fixed on the 26/09/19. Then a few hours later tell me the valetor has damaged the near side front wing. The following weeks I’m painstaking following the progress made and been told that there are no wings in the UK, lack of stock in Europe, delivery delays because of Brexit etc. I phone Allen Ford, my local dealership, and they say it will take 2 weeks to get… Read Full Review

Solusarc's Comment

Written on: 09/01/2020

Good afternoon

Thank you for submitting a review. I'm sorry to hear that you're not happy with the service and communication during your repair.

Please can you confirm the first part of your registration number so that I can look into this further with the team at Coventry?

Many thanks
Chris
Solus Customer Care

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Customersrwrong's Comment

Written on: 10/01/2020

BAL 5A is the reg no. One person has done, what I’ve been asking another to do for weeks, on the day I submitted my review on this site. 1st time I’ve had to do.

I suppose goodwill gesture is out of the question.

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★★★★★

“Professional Excellent Service”

Written on: 07/01/2020 by 100Price (1 review written)

Excellent service from start to finish. The staff were very polite and informative, they kept me up to date with progress. Would definitely recommend this centre. … Read Full Review

Solusarc's Comment

Written on: 09/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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