Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★★★★☆

“Good service provided”

Written on: 15/09/2020 by DEH2017 (2 reviews written)

Communication was great and they collected and redelivered as they said they would. … Read Full Review

Solusarc's Response to DEH2017's Review

Written on: 16/09/2020

Good morning

Thank you for submitting a review and letting us know that you received a good service. I would like to pass on your comments please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★☆☆☆

“Poor repair, had to return the car”

Written on: 14/09/2020 by Vskelton (1 review written)

We have had 2 cars repaired by Solus and both had to be returned - the first one the headlights fell out, the second the wheel arch was out of alignment. Makes me seriously worry about the quality control of the repair that has been done. Communication was irritating - on about 6 occasions I gave the team my husband’s number so I wasn’t disturbed at work, but still they phoned me with every query. Not impressed… Read Full Review

Solusarc's Response to Vskelton's Review

Written on: 15/09/2020

Good morning

Thank you for submitting a review, I am sorry to read that both your cars had to be returned to us due to the work not being completed correctly. I will speak with the team to ensure we get it right this time and that all contact is with your husband.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Car Repair”

Written on: 14/09/2020 by Manictit (1 review written)

I was very satisfied with Solus response to my accident repair. I was kept informed every step of the way through out. On completion car was delivered back to my home in pristine condition… Read Full Review

Solusarc's Response to Manictit's Review

Written on: 15/09/2020

Good morning

Thank you for submitting a review and letting us know that you are very satisfied with the service. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Audi A3 bumper replace.”

Written on: 14/09/2020 by David19634 (1 review written)

Service I received from you was impeccable, fast , friendly and professional..I will highly recommend you..!All family and work colleagues are amazed at the quick and quality service you provided..in a word outstanding.cant thank you enough… Read Full Review

Solusarc's Response to David19634's Review

Written on: 15/09/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and repairs carried out. I have passed your comments onto the team at Bournemouth, I hope I have the right site?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent service, car collected promptly, I received...”

Written on: 14/09/2020

Excellent service, car collected promptly, I received a phone call to talk through the repairs needed to my car, another phone call to confirm the anticipated completion date. My car was was delivered back to me well before the anticipated completion date. The gentleman who delivered my car back is a credit to Solus, he was friendly, professional and made me feel completely at ease with the Covid measures he had taken driving my car. My whole experience with Solus was excellent I would have no… Read Full Review

Solusarc's Comment

Written on: 15/09/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and repairs. Really pleased that the team completed your car quicker than expected. Please can you confirm which site your car was repaired by so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Great service ”

Written on: 14/09/2020 by LorenaEngland446 (1 review written)

Good service overall. Bumper looks great. They collected and dropped off my car so I didn’t need to worry about getting back from a garage. I even had a faulty key and Solus have arranged a replacement. Thank you … Read Full Review

Solusarc's Comment

Written on: 15/09/2020

Good morning

Thank you for submitting a review and letting us know that you are happy with the service and repairs. I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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Cherylcowell's Comment

Written on: 15/09/2020

Hi,

Thanks for your message. It was the Hitchin site.

Thanks

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★★★★★

“Excellent customer service”

Written on: 12/09/2020 by JoyLyon247 (1 review written)

Kept me informed from start to finish. Delivered on what they said. Great old fashioned customer service. A real pleasure to deal with. Made a bad situation easy to deal with. I would definitely, without any hesitation recommend Solus to family and friends… Read Full Review

Solusarc's Comment

Written on: 14/09/2020

Good morning

Thank you for submitting a review and letting us know the team provided good customer service and that you were happy with the repairs.

Please can you spare a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Good workmanship but communication could be improved”

Written on: 12/09/2020 by Law460 (1 review written)

Happy with the quality of the repair although there is a very slight difference in the colour of the new part. We didn't hear anything from them until they phoned to say the repair was finished and the car would be delivered back the following day. Would have liked a call after the initial inspection with an estimate of how long the repairs were going to take… Read Full Review

Solusarc's Comment

Written on: 14/09/2020

Good morning

Thank you for submitting a review, I'm sorry to read that there is a slight difference in colour and there wasn't any contact until the repair was complete. If you could confirm the first part of your registration we'll look into this as you should be updated with the work that is being carried out and a estimated completion date.

Look forward to hearing from you.
Cathy
Solus Customer Care

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Rjcsx's Comment

Written on: 16/09/2020

First part of our registration is WT18

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★★★★★

“Excellent Service”

Written on: 11/09/2020 by KevinO'Grady89 (1 review written)

Impressed by the work carried out Customer Service VERY GOOD Communication was also very good… Read Full Review

Solusarc's Comment

Written on: 11/09/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Whitelaw05's Comment

Written on: 14/09/2020

Solus Cumbernauld depot

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★★★★★

“What a service”

Written on: 11/09/2020 by Rob90 (1 review written)

Collected on the monday and brought back 3 days lately, fully cleaned clear and open comms from start to finish, brilliant service and friendly staff. very happy customer… Read Full Review

Solusarc's Response to Rob90's Review

Written on: 11/09/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★☆☆

“Good work on the door handle. It took a full week...”

Written on: 11/09/2020 by AddisonPerez (1 review written)

Good work on the door handle. It took a full week though which I find odd. I had to hire a car which added to my ever depleting funds. I have not worked since March… Read Full Review

Solusarc's Comment

Written on: 11/09/2020

Good afternoon

Thank you for submitting a review and letting us know that you're happy with the quality of your repair. I'm sorry to hear that you're not happy with the the length of time your repair took.

Please can you confirm the first part of your registration number and which site carried out your repairs so that I can look into this further?

Many thanks
Chris
Solus Customer Care

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Solusarc's Comment

Written on: 14/09/2020

Good afternoon

Thank you for submitting a review and letting us know that you're happy with the quality of your repair. I'm sorry to hear that you're not happy with the the length of time your repair took.

Please can you confirm the first part of your registration number and which site carried out your repairs so that I can look into this further?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Mini Repair - At Leatherhead Branch”

Written on: 10/09/2020 by MiniManBookham (1 review written)

My Mini had repairs to the rear of the vehicle. The work done was to a very high standard and looks amazing. All the staff throughout the repair process kept me informed at all times and i could also track the repair online. A very big thankyou to you all. The repairs were done through an insurance claim so did not cost me anything. … Read Full Review

Solusarc's Response to MiniManBookham's Review

Written on: 10/09/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

We will pass your comments onto the team at Leatherhead.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Excellent service from Solus. ”

Written on: 10/09/2020 by WolfgangDancing (1 review written)

After being involved in an accident, repairs were arranged through my insurance company with Solus as one of their approved body shops. The collection of my damaged vehicle and provision of a similar courtesy car went smoothly and the repairs were carried out in a timely manner to a very high standard. I received regular communication on the progress of the job and return of my vehicle once all complete also went seamlessly and the three year guarantee on the repairs also provides additional… Read Full Review

Solusarc's Response to WolfgangDancing's Review

Written on: 10/09/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept regularly updated.

We will pass your comments onto the team at Warrington

Many thanks
Chris
Solus Customer Care

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★★★★★

“Best service EVER!”

Written on: 10/09/2020 by Adkinsdz275 (1 review written)

I can't fault these guys. Quite simply, the service and the repair were excellent. We had requested that the parts be available before the repair was commenced to ensure that the van was off the road for the least amount of time possible. Not only did they understand the reason why but they ensured it happened. The van was picked up one day, and ready the next! I hope we don't have to use you again, but if we do, I would be relieved and know we were in very capable hands. Thank you so… Read Full Review

Solusarc's Comment

Written on: 10/09/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★☆

“Good bodywork but problem with the seat”

Written on: 08/09/2020 by BroderickChristian16 (1 review written)

body and paintwork repaired and looks really good very happy. However, there is now a problem with the drivers seat which has only happened once looking at car aftr it was returned. Drivers seat now no longer goes back and foward or up and down properly… Read Full Review

Solusarc's Comment

Written on: 09/09/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the bodywork. If you can let me know which site your car was repaired by and the first part of the registration we can call you to discuss your findings with the drivers seat. If you have already contacted the site, I hope they are assisting you?

Look forward to hearing from you.
Cathy
Solus Customer Care

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★★★★★

“Car came back very clean and in order, professionally...”

Written on: 08/09/2020 by Maurertu417 (1 review written)

Staff collected my car on time and retuned well. Courteous, polite staff and given me the advise fairly and accurately. Did maintain social distancing. Safe and honest and very professional of discussing the matter. Thank you very much… Read Full Review

Solusarc's Comment

Written on: 09/09/2020

Good morning

Thank you for submitting a review and letting us know about your experience. Really pleased you are happy with the repairs and service. I would like to share your comments but we have a couple of sites that cover Hayes, please can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

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Jcelosa's Comment

Written on: 09/09/2020

Solus, Guildford. A million thanks

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★☆☆☆☆

“Initial repair good Car returned with new damage ”

Written on: 06/09/2020 by Lnal7 (1 review written)

Initial repair was good but the car was returned with new damage to it caused by solus or your transporters . Still waiting for solus to get back to me about this… Read Full Review

Solusarc's Response to Lnal7's Review

Written on: 07/09/2020

Good morning

Thank you for submitting a review and I'm sorry to read there was additional damage when the car was returned. Please can you let me know which site your car was repaired by and the first part of the registration so I can chase them up.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Very good service”

Written on: 06/09/2020 by tony.burton (1 review written)

Every thing was on time the car was repaired very good job came back nice and clean could not ask for a better service every body I spoke to kept in touch to let me know how things were going. your staff treat people with personal touch nothing to much trouble always there help would recommend your company to any one. once again thank you for help in repairing my car . … Read Full Review

Solusarc's Response to tony.burton's Review

Written on: 08/09/2020

Good morning

Thank you for submitting a review and letting us know about the service you received. Really pleased everything was on time and the team kept you updated.

Please can you let me know which site your car went to so I can share your comments.

Many thanks
Cathy
Solus Customer Care

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Tony.burton's reply to Solusarc's Comment

Written on: 08/09/2020

yes it was unit B Coppetts Centre Colney Hatch Lane Finchley

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★★★★★

“brilliant service, fantastic finish”

Written on: 04/09/2020 by Dante323 (1 review written)

excellent service, thanks so much for all that you did, the car looks amazing, really happy with the finish on the car… Read Full Review

Solusarc's Comment

Written on: 07/09/2020

Good morning

Thank you for submitting a review and letting us know the team provided brilliant service and you're happy with the repairs. Please can you let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Top Repair Job”

Written on: 04/09/2020 by CH6696 (1 review written)

Car was crashed in to by an uninsured driver... so i was already a little apprehensive about all of the phone calls and general coordination it was going to take to get my car repaired quickly and painlessly. Fortunately Solus took the car when we arranged to. they kept me updated via a web app showing a percent of completion and finally provided me with a good car to keep me on the road! Very happy with the quality of the repair and the general service from start to finish. I can't recoup… Read Full Review

Solusarc's Response to CH6696's Review

Written on: 07/09/2020

Good morning

Thank you for submitting a review and letting us know about your experience. It's great to read that the team made the repair process stress free given the circumstances of the accident.

I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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