Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★★★★★

“Excellent service ”

Written on: 16/06/2020 by Qtipie (1 review written)

I received excellent standard of service. My car was collected and returned exactly when I was told it would be. I am delighted with the repair and pleasantly surprised that the car seemed to have been cleaned. I have no hesitation in recommending this company. There is nothing I can complain about… Read Full Review

Solusarc's Response to Qtipie's Review

Written on: 17/06/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Fast, excellent service”

Written on: 16/06/2020 by TerryLN (1 review written)

Following my recent accident I was advised by my insurance company Solus, Basingstoke would contact me to arrange collection of my car for repair. The day after the collection a projected completion date was agreed subject all parts being available. I received regular calls keeping me fully updated on the progress and the work was completed on time. The work carried out and service provided was excellent. My thanks to all at Solus for the 5-Star service … Read Full Review

Solusarc's Response to TerryLN's Review

Written on: 17/06/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

We will pass your comments into the team at Basingstoke.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Incredible work, doesn’t look like nobody even hit...”

Written on: 15/06/2020 by Annonymous_driver (1 review written)

Work looks amazing, I have a custom colour on my car which needed the passenger side door and wheel arch, it looks like the cars brand new, not an issue they answered all questions very quickly, I would definitely recommend Solus!… Read Full Review

Solusarc's Response to Annonymous_driver's Review

Written on: 17/06/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

We will pass your comments onto the team the Wednesbury.

Many thanks
Chris
Solus Customer Care

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★★★★★

“great work”

Written on: 13/06/2020 by kingkenny93 (1 review written)

the car was picked up at my house and taken away to be fixed. it took less than a week. I wasn't too happy with the first person I spoke to on the phone , he asked me to send photos which I did, and he asked me to describe the damage. I told him about the panels on the front of the car which I thought had been dislodged a bit with the accident, he wasn't prepared to accept this. all communication when the car was taken away was done by a dashboard on the computer. this told me the car was only… Read Full Review

Solusarc's Response to kingkenny93's Review

Written on: 17/06/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Quality of r4pair and service”

Written on: 12/06/2020 by Coyle231 (1 review written)

The repair is outstanding and the level of service was equally outstanding. The car was collected as promised and delivered ahead of the estimated completion date. Aviva, having facilities to undertake repairs is a good reason for insuring with them… Read Full Review

Solusarc's Comment

Written on: 16/06/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★☆

“Nearly great service”

Written on: 11/06/2020 by lewisc73 (1 review written)

My stationery car was hit by someone else. Solus picked it up, took it away and repaired it. It was hassle free and they kept me up to date throughout. Only disappointment is that whilst they fixed the substantial damage, they did miss small damage to an alloy that I had made a point of flagging on more than one occasion and now remains scratched… Read Full Review

Solusarc's Response to lewisc73's Review

Written on: 11/06/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated. I'm sorry to hear about the issue with your alloy wheel.


Please can you confirm the first part of your registration number so I can look into this further with the team at Finchley?

Many thanks
Chris
Solus Customer Care

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Lewisc73's reply to Solusarc's Comment

Written on: 12/06/2020

Thanks, it's WR18

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★★★★★

“Excellent service ”

Written on: 11/06/2020 by Nomahnkhqn (1 review written)

excellent service. Fixed my car within the week. Called beforehand to discuss the parts required and ordered them for when the car is due to arrive. Delivered the car back to the door. Fixing looks high quality… Read Full Review

Solusarc's Response to Nomahnkhqn's Review

Written on: 11/06/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Excellent service ”

Written on: 11/06/2020 by Cwilkin (1 review written)

Excellent service dropped off courtesy car and. Collected mine Repair was completed very quickly and looks great Would defo use this garage in Belvedere again and recommend to family and friends… Read Full Review

Solusarc's Response to Cwilkin's Review

Written on: 11/06/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and speed of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Satisfied customer, good services and communication ”

Written on: 10/06/2020 by iwCruz7 (1 review written)

I am a satisfied customer, good services and communication with customers, car repaired and delivered on time. Highly recommended… Read Full Review

Solusarc's Comment

Written on: 11/06/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Renault Twingo Repair”

Written on: 09/06/2020 by Jay1955 (1 review written)

Accident happened a little before lockdown so repairs took a little longer than anticipated. Solus kept me informed every step of the way. What repairs were being carried out and the parts required. Very impressed with service received… Read Full Review

Solusarc's Response to Jay1955's Review

Written on: 11/06/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“My car repair”

Written on: 08/06/2020 by Duncanun163 (1 review written)

I would just like to say what an incredible job Solus did in repairing my damaged car. It came back in showroom condition and they had gone above and beyond what was expected from them. WELL DONE! I honestly could not fault the service I got from them, with a door to door replacement car(brand new!) and excellent communications. I would without hesitation thoroughly recommend Solus… Read Full Review

Solusarc's Comment

Written on: 09/06/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“best repair service for my Volvo ”

Written on: 08/06/2020 by Potterzy425 (1 review written)

They have done very well I am really appreciate their best work… Read Full Review

Solusarc's Comment

Written on: 09/06/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Very good car body repair”

Written on: 08/06/2020 by Coheno48 (1 review written)

I was very impressed with the service from Solid. They picked up my car, they kept me informed, they delivered my car to me all fixed, looking great. I would recommend them to anyone who needs body repair… Read Full Review

Solusarc's Comment

Written on: 09/06/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

We will pass your comments onto the team at Basingstoke.

Many thanks
Chris
Solus Customer Care

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★☆☆☆☆

“Poor service and repair”

Written on: 08/06/2020 by Twiglet58 (1 review written)

1 Called by someone at Solus to pay excess before car had been delivered, she didn't seem to understand that i would not pay until i had assessed the quality of the repair, unhelpful, saying that they wouldn't be able to release car from the low loader until i had paid. 2. Shocking standard of repair. Car sent back to be rectified. Fedback to aviva Nice delivery man… Read Full Review

Solusarc's Response to Twiglet58's Review

Written on: 30/06/2020

Good morning

Thank you for submitting a review, I apologise we haven't responded sooner. Please can you confirm which site your car was repaired by and the first part of your registration so I can look into the issues you have raised.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Customer friendly”

Written on: 05/06/2020 by SBandali (1 review written)

The insurance company choose Solus to have my car repaired with, and i must say that they were amazing at keeping me informed at every stage. I noticed a fault as soon as my car was delivered, so they promptly collected the car and fixed the issue within 24 hours! Brilliant customer care.....thank you!… Read Full Review

Solusarc's Response to SBandali's Review

Written on: 09/06/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“excellent customer care and communication”

Written on: 05/06/2020

Given that we were in the middle of the Covid-19 crisis, I was impressed with the speedy response and regular communication regarding the repair to my car. Yes, it took longer than normal due to the crisis, but I was phoned regularly and kept up to date. Collection of the car and its delivery home were arranged at times to suit me. Courteous and helpful people at every stage. thank you. :)… Read Full Review

Solusarc's Comment

Written on: 09/06/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“So efficient . ”

Written on: 05/06/2020 by JKennon (1 review written)

These guys arranged to pick up my car on a date, quite a bit in the future, due to CoVid and did exactly what they said. No hassle, no drama and the car came back nice and clean with a nice new bumper. If every company was as efficient the world would be a much easier place to live. They kept me informed at every process which was much appreciated. Brilliant… Read Full Review

Solusarc's Response to JKennon's Review

Written on: 05/06/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed..

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★☆

“Good Im happy but could be better...”

Written on: 05/06/2020 by Simonjh (3 reviews written)

My car insurance company is aviva, during lockdown went to tesco click and collect and could you believe when the roads were empty managed to hit a tesco delivery vehicle.. or my partner who was driving did.. all good Aviva sorted and referred me to Solus.. tried to call the number provided and no answer.. they don't answer their phones.. maybe due to COVID 19.. but in which case why tell me to call. Anyway get a call to arrange a date first available towards the end May. Get another call a… Read Full Review

Solusarc's Response to Simonjh's Review

Written on: 05/06/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the quality of your repair. Thank you for taking the time to go through the issues you experienced with communication and your courtesy car. I'm sorry that these aspects of your repair were below what you would expect.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Simonjh's reply to Solusarc's Comment

Written on: 08/06/2020

Hi Chris

Park Royal in London somewhere I believe. Also I don't have any paperwork or guarantee in electronic or physical form. Should this come From Aviva. I was going to email the person I dealt with who has been super helpful top notch guy.

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★★★★★

“Highly recommend Solus Basingstoke”

Written on: 05/06/2020 by rachelmm (1 review written)

Excellent service. Damaged vehicle collected as arranged on time and hire car dropped off. Great communication throughout keeping me informed of progress. Vehicle repaired quickly and returned promptly. Very satisfied with all aspects of service from repair itself to communication and staff member who collected/dropped off cars… Read Full Review

Solusarc's Response to rachelmm's Review

Written on: 05/06/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

We will pass your comments onto the team at Basingstoke.

Many thanks
Chris
Solus Customer Care

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★☆☆☆☆

“Car retuend with numerous issues. ”

Written on: 05/06/2020 by daveboy19 (1 review written)

Communication good, but workmanship poor. Misaligned panels, over spray, poor repair quality cannot have been checked thoroughly prior to return… Read Full Review

Solusarc's Response to daveboy19's Review

Written on: 05/06/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the communication during your repair. I'm sorry to hear that you are not happy with the quality of your repair.

Please can you confirm the first part of your registration and which site repaired your vehicle so that I can look into this further?

Many thanks
Chris
Solus Customer Care

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