Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
91.0% of users recommend this
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★★★★★

“Excellent service”

Written on: 20/03/2020 by Doz26 (2 reviews written)

First class service all round - no problem with the repair and kept very well informed. Repair was much quicker than I anticipated. Special thanks to Ricardo - very polite, personable and cheery (even in these grim times!). Would recommend and use again -… Read Full Review

Solusarc's Response to Doz26's Review

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know that you received a first class service. I have passed your comments onto the team to ensure Ricardo is thanked :-)

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Great service ”

Written on: 20/03/2020 by Dogj (1 review written)

Great service and communication from start to finish! Than you… Read Full Review

Solusarc's Response to Dogj's Review

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know about your experience, I'm pleased that you received great service and communication.

Please can you let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“2nd time and just as positive ”

Written on: 20/03/2020 by juliehawes (1 review written)

Solus did a super job, car back early and shiny and clean. Thank you. If you could only fit my car with something to prevent other people thinking it’s okay to hit it when I’m in a car park, that would be cool! Collected and returned professionally, no hassle. Seriously thanks, x… Read Full Review

Solusarc's Response to juliehawes's Review

Written on: 23/03/2020

Good morning

Thank you for submitting a review and I am sorry to read that your car keeps getting hit and have needed us twice. If we do find anything that prevents our cars being hit I will let you know - I need it as well :-(

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Seamless customer service and repair”

Written on: 20/03/2020 by Caray234 (1 review written)

I would like to thank all the staff at Solus. When I arrived to find my car damaged I was really alarmed. I was dreading the whole process but Dolus made it so easy and stress free. The repair is very good and j am very pleased… Read Full Review

Solusarc's Comment

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know that the service was seamless. I'm really pleased that the team made the process easy and nothing to worry about.

Please can you let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Amazing in every way”

Written on: 20/03/2020 by Beatles4 (1 review written)

Very impressed with the whole operation. Great people on thre phone keeping me informed of progress. The pick up and deliver back made the whole thing very easy, nice people to deal with. and the car look immaculate, fully fixed and vacuumed better than it has ever been. Thank you… Read Full Review

Solusarc's Response to Beatles4's Review

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know that your car looks immaculate and you are pleased with the work complete. I am also pleased that the team kept you updated throughout the repairs.

Please can you let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“My car repair”

Written on: 20/03/2020 by Hyudaihappy (1 review written)

Excellent service from start to finish.Kept informed regularly what the progress was on my car. Car was delivered back to me very pleased with the finished result.Looks like a brand new car again… Read Full Review

Solusarc's Response to Hyudaihappy's Review

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service. I am really pleased that the team kept you updated and you are happy with the repairs carried out.

Please can you let me know which site the car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Thank you for your support”

Written on: 20/03/2020 by victorjack (1 review written)

I was very impressed from start to finish with the excellent service you gave. Communications by phone, text and email were very prompt and helpful. The speed with which the car was repaired was very encouraging. The collection and delivery of the car was at the time you promised. The repair word was excellent too. You have a very satisfied customer, thank you I have no complaints… Read Full Review

Solusarc's Response to victorjack's Review

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know about the service you received. Really pleased that the team kept up updated and the car was repaired quickly.

Please can you take a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Fantastic, quick and great Customer Service”

Written on: 19/03/2020 by SachaLaPhoenix (1 review written)

Fantastic, quick and great Customer Service. The repair work is faultless. I would definitely recommend to family and friends. I was kept informed of the progress and was updated on a regular basis… Read Full Review

Solusarc's Response to SachaLaPhoenix's Review

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know that you received great customer service. I'm really pleased that you are happy with the repair work carried out and that you would recommend us.

We have a couple of sites that cover Harlow, can you let me know which one your car went to?

Many thanks
Cathy
Solus Customer Care

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Sachalaphoenix's reply to Solusarc's Comment

Written on: 23/03/2020

My car was sent to the Hitchin Branch.

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★★★★★

“Excellent service from beginning to end! ”

Written on: 19/03/2020 by MrsRubidge (1 review written)

What an excellent company! The service from every single member of staff was fantastic! My car was even repaired earlier than the estimated completion date. I am definitely someone that’s moan’s if anything isn’t right, but not even I could fault any part of my experience. Overall, I was only off the road for 4 working days before I was given a courtesy car. Even though Solus didn’t have an automatic courtesy car available, they immediately arranged one through Enterprise which was… Read Full Review

Solusarc's Response to MrsRubidge's Review

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know about your experience. I am pleased to read that you had an excellent service and are pleased with the repairs carried out.

I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent service throughout the process!”

Written on: 19/03/2020 by Tileus (1 review written)

When I needed to book my car in for repair I was genuinely dreading it based on some pretty horrific past experiences. The booking system was by far one of the best I have ever used and the process that followed through confirming the appointment, he team collecting the vehicle, keeping me updated on progress and delivering the car back to me two days ahead of the projected timescale was truly fantastic. The man who collected and delivered my car was super helpful and the attention to help… Read Full Review

Solusarc's Response to Tileus's Review

Written on: 23/03/2020

Good morning

Thank you for submitting a review, whilst we are trying to maintain a business in these unprecedented times we will do as much as we can to protect the staff, customers and their families. I am pleased to read that you are a happy customer and received excellent service.

We have a couple of sites that cover Bracknell, please can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Splendid service”

Written on: 19/03/2020 by PaBear (1 review written)

For the outset this car repair was handled promptly, both by by telephone and updating e-mails. The two drivers, one collecting & one delivering the finished car, were both pleasant and knowledgeable… Read Full Review

Solusarc's Response to PaBear's Review

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and the service from all our team members. I have shared your comments with them.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Better than before ”

Written on: 19/03/2020 by Bridgey96 (1 review written)

After having an accident solus fixed my car and now it performs better than before I had the accident. The repairs they did were excellent and I am more than happy with their work. I would recommend this service to friends and family. My car was brought back to me like it was brand new… Read Full Review

Solusarc's Response to Bridgey96's Review

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and that you would recommend us. Please can you let me know which site your car was repaired by so I can share your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“CUSTOMER RELATIONSHIP EXCELLENT”

Written on: 19/03/2020 by Lucianp344 (1 review written)

HIGH QUALITY OF REPAIR WORK,TELEPHONE CONVERSATIONS WITH ALL MEMBERS OF THE STAFF INCLUDING THE REPAIR CONSULTANT,MEMBERS OF THE ENGINEERING TEAM AND RESPONSE TO ONLINE MESSAGES HAS BEEN VERY PLEASING… Read Full Review

Solusarc's Comment

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know about your experience. Great to read that the team kept you updated and that the work was completed to a high standard.

Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Car repair”

Written on: 18/03/2020 by Laffo (1 review written)

Excellent service from picking our Ford fiesta st line from home address and very quick to us getting vehicle back. The car had been cleaned to a high standard and we only had hire car not quite 7 days. Loved their attitude about going through what repairs we needed… Read Full Review

Solusarc's Response to Laffo's Review

Written on: 19/03/2020

Good morning

Thank you for submitting a review and letting us know about your experience. Really pleased that the service was excellent and that you are happy with the repairs.

I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“first class service”

Written on: 18/03/2020 by Bwest (1 review written)

Booked the work for a date that was convenient to me and also the collection time. Received an Email immediately confirming the date and time. Driver turned up on time to collect my car. I was kept informed as to the status of the work and anticipated completion time and was pleasantly surprised to receive a call 5 days earlier than expected to say that my car was now ready and it could be delivered within the hour. My car was returned that day on time all nicely valeted inside and out… Read Full Review

Solusarc's Response to Bwest's Review

Written on: 19/03/2020

Good morning

Thank you for submitting a review and letting us know about your experience. I am really pleased to read that everything went well and that you are pleased with the repairs. I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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Bwest's reply to Solusarc's Comment

Written on: 19/03/2020

Park royal London

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★☆☆☆☆

“Scratches to the vehicle”

Written on: 18/03/2020 by HOCM (1 review written)

My car was returned yesterday. This morning was the first opportunity I had to take a good look at the vehicle. The repair of the rear of the vehicle has been satisfactory done. But I have found deep scratches on the lower part of the front passenger door. These scratches are right through the paint work. I am extremely disappointed and will be calling to make an official complaint today… Read Full Review

Solusarc's Response to HOCM's Review

Written on: 19/03/2020

Good morning

Thank you for submitting a review and letting us know about the service received. I am sorry to read there has been damage caused to your vehicle, if you can please let me know the site and first part of your registration?

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Solus car repair”

Written on: 18/03/2020 by Solp (1 review written)

Picked up car on time. Replacement car provided. Nearly 3 weeks to basically change a front bumper seems excessive. Car returned on date given at the start of the process. Returned car in a very clean condition and repair as of today appears to be very good… Read Full Review

Solusarc's Response to Solp's Review

Written on: 19/03/2020

Good morning

Thank you for submitting a review and letting us know about your experience. I am sorry about the time taken to complete the repairs, if you can let me know which site your car went to and the first part of your registration so we can review and see if anything could have been done differently.

Many thanks
Cathy
Solus Customer Care

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★★☆☆☆

“Bad paint match”

Written on: 18/03/2020 by Bevybabes (1 review written)

My car has been returned after being repaired, as I was hit by another car and my boot and rear bumper damaged. but the rear bumper is now a different colour to the rest of my car. I understand that because it's plastic as opposed to metal, it has to be painted to match the rest of the car, but in this instance the difference in colour is massive. I am waiting to hear from yourselves as clearly this needs to be rectified… Read Full Review

Solusarc's Response to Bevybabes's Review

Written on: 19/03/2020

Good morning

Thank you for submitting a review and I am sorry to read about the poor colour match. Please can you let me know which site your car was repaired by and the first part of your registration so we can review this further.

Many thanks
Cathy
Solus Customer Care

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Bevybabes's reply to Solusarc's Comment

Written on: 19/03/2020

Warrington. I've already emailed my insurer with photos but heard nothing. car reg beginning PF66.

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Solusarc's reply to Bevybabes's Comment

Written on: 19/03/2020

Thank you for getting back to me. I've asked the Customer Service Lead at Warrington to contact you about resolving.

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★★★★★

“Fantastic service and excellent staff ”

Written on: 17/03/2020 by shaod04 (1 review written)

My car was sent to solus after an accident as part of my insurance plan. The whole process was incredibly straight forward and simple with them and the staff were very helpful. They even gave me a courtesy rental car and covered the costs of this. I sent my car back to them after I noticed some problems arising with my car and they were happy to take it in and have a look. They even gave me a new tyre! I am incredibly pleased with the service I received. The staff were incredibly helpful… Read Full Review

Solusarc's Response to shaod04's Review

Written on: 18/03/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and when there was an issue the site investigated. We have a couple of sites that cover Dartford please can you let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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Shaod04's reply to Solusarc's Comment

Written on: 18/03/2020

I live near Dartford but my car was taken to a site in Epsom I believe as most of the garages around Dartford were full so couldn't take my car in.

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★★★★★

“Good efficient job”

Written on: 17/03/2020 by Joan96 (1 review written)

Collected car as planned, kept me in formed and returned at time agreed, thanks. Hire car was suitable and pleasant to drive… Read Full Review

Solusarc's Response to Joan96's Review

Written on: 18/03/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased service. I'm really pleased that the car was collected as planned and kept you updated.

I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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