Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★★★★★

“Front wing repair”

Written on: 08/10/2019 by GregoryReeves (1 review written)

Great service with quick turnaround. All the staff I dealt with were friendly and helpful from the engineer to the guy on the switchboard - thank you. Job carried out to high standard and you delivered on all your promises. Would definitely recommend you… Read Full Review

Solusarc's Comment

Written on: 09/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★☆☆☆☆

“Damage to the car”

Written on: 08/10/2019 by Hrishad (1 review written)

My car went for repairs here and when i collected the car they broke my arm rest's button. It was damaged before from the back but the button was perfectly fine. The manager was not even helpful and straight said that they will not take any responsibility. very bad service and rude people from reception till you pick you pick up the car… Read Full Review

Solusarc's Response to Hrishad's Review

Written on: 09/10/2019

Good afternoon

Thank you for submitting a review. I'm sorry to hear that you are not happy with the service you experienced and that there was an issue with your arm rest.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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Hrishad's reply to Solusarc's Comment

Written on: 10/10/2019

Thank you for your message. It was carried at Epsom and first part of registration is RO63.

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★★★★☆

“Very good overall ”

Written on: 08/10/2019 by McGarry177 (1 review written)

Communication and actual work very good. Only downsides were the pick up driver didn't know how to drive an electric car and has probably worn the brakes out and the delivery driver posted the keys through the open porch door and not the actual house door… Read Full Review

Solusarc's Comment

Written on: 09/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the communication and quality of your repair. Apologies for the issues with the return of your vehicle.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Great service and quKity work”

Written on: 08/10/2019 by Robmog88 (1 review written)

From pick up to return Solus kept us advised on progress, the car was returned three days ahead of schedule and the quality of the work was superb. Car also cleaned and valeted, nice touch… Read Full Review

Solusarc's Response to Robmog88's Review

Written on: 09/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Car returned in 24hours, work completed ,excellent...”

Written on: 08/10/2019 by Buchanan221 (1 review written)

Car returned in 24hours, work completed ,excellent service… Read Full Review

Solusarc's Comment

Written on: 09/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and speed of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“First Class Repair”

Written on: 08/10/2019 by CarCarer (1 review written)

Right from the start I was kept informed as to what would happen concerning the repair to my car. Where, when and what time was relayed to me in the collection and repair. The same happened on the return of my vehicle which was returned fully valeted, the driver phoned to say when he would arrive, he even found the back entrance to where I live, and that isn't easy to find. Thank you to all involved at Solas, would certainly recommend you to anyone. Kind regards… Read Full Review

Solusarc's Response to CarCarer's Review

Written on: 09/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“FIRST CLASS SERVICE”

Written on: 08/10/2019 by madmax03 (1 review written)

From start to finish an excellent all round experience. From initial caller, to the well mannered and courteous drivers, great service.And within a timescale that trumps whats out there!! well done! would definitely recommend to friends and family and i would have no hesitation using Solus again… Read Full Review

Solusarc's Response to madmax03's Review

Written on: 09/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and timing of your repair.

We will pass on your comments to the team at Cumbernauld.

Many thanks
Chris
Solus Customer Care

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★★★★★

“A top professional company ”

Written on: 08/10/2019 by 487Muir (1 review written)

What could have been a very stressful time Solus made it a absolute breeze for me. They communicated with me through every stage of the process, gave me a date and time my car would be collected and stuck to it unlike a lot of companies that give you a time and you are lucky if they actually turn up on that day. The driver who collected my car was both polite and helpful when answering a few questions I asked him. The repair on my car was carried out very quickly and to a good finish. I… Read Full Review

Solusarc's Comment

Written on: 09/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Service was superb, staff friendly and very helpful.”

Written on: 08/10/2019 by Jassy54 (1 review written)

I found the service very good. They came and picked my car up and dropped me a complimentary car off at the same time. The man who picked the car up was very nice and friendly. I was kept updated on the progress of the repair work on my car. The repairs to my car were excellent and very quickly done. My car was dropped off at my house when the work was finished and they took the complimentary car at the same. Very impressed with the service and would recommend them to anybody. Job well done… Read Full Review

Solusarc's Response to Jassy54's Review

Written on: 09/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

We will pass your comments to the team at Coventry.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Exceeded my expectations ”

Written on: 08/10/2019 by JonN64 (1 review written)

A very efficient and proffesional outfit - from the first contact and throughout the process which involved changes to the schedule all the staff I came in contact with were seamlessly effective. The works were finished to a perfect standard and completed ahead of time which is very satisfying and somewhat rare these days!… Read Full Review

Solusarc's Response to JonN64's Review

Written on: 09/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and speed of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Nothing was too much trouble, picked my car up from...”

Written on: 07/10/2019 by Wilsonpm167 (1 review written)

Nothing was too much trouble, picked my car up from work and delivered it back to work to make things more convenient for me!! Fast and efficient!… Read Full Review

Solusarc's Comment

Written on: 08/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service you experienced with us.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★☆☆☆☆

“Damaged in shop not once but twice”

Written on: 07/10/2019 by Aztek1701 (1 review written)

This was the "recommended" repair shop for my insurance company, checked out some reviews seemed ok. I figured that since the insurance company owns them, Id get a good service. WRONG. The car went in for a simple replacement bumper only one day in, I get a call to say they have now reversed my car into a post, wrecked the tailgate and creased the back panel of the car. To add insult to injury I then had to chase the repair progress as I was informed the car would be ready one day, only by… Read Full Review

Solusarc's Response to Aztek1701's Review

Written on: 08/10/2019

Good afternoon

Thank you for submitting a review. I'm sorry to hear about the numerous issues you experienced during your repair including communication and damage to your vehicle

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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Aztek1701's reply to Solusarc's Comment

Written on: 10/10/2019

Hi,
Yes, BN18 I have already spoken with site manager however, please be my guest.

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★☆☆☆☆

“Damaged my car and won’t take blame ”

Written on: 07/10/2019 by Leighquilts (1 review written)

My car was taken to get the front bumper fixed as my car was in an accident. When my car was given back to me today there was damage on my back bumper. A dent and small paint work damaged. I asked them to take the car back as the damage wasn’t there before they had the car. The gentleman was happy to take my car back and for it to be repair. Only to get a phone call tonight to say they will not be taking blame. I’m an absolutely disgusted that a company can take your car and damage it and… Read Full Review

Solusarc's Response to Leighquilts's Review

Written on: 08/10/2019

Good morning

Thank you for submitting a review. I'm sorry to hear that there was an issue with additional damage to your vehicle during your repair

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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Zafran's reply to Solusarc's Comment

Written on: 08/10/2019

Hi,
First part of my registration is LJ64
Today solus finchley has contact me and said they will contact the supplier to get two runflats . Could you please chase them up and speed this up please ?
Many thanks

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★★★★☆

“My car repair.”

Written on: 07/10/2019 by Bobspic (1 review written)

I was very pleased with the service at Solus,the repair was very good and completed earlier than expected. I did ask for a quote to repair some car park damage on the rear bumper which I am still waiting.The staff were very friendly and the Courtesy Car was excellent… Read Full Review

Solusarc's Response to Bobspic's Review

Written on: 08/10/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and speed of your repair. Apologies for your wait regarding the private quote on your bumper

Please can you confirm the first part of your registration number and which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Bobspic's reply to Solusarc's Comment

Written on: 09/10/2019

Hi,

LR 17 TWD

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★★★★★

“Accident Repair - rear bumper replacement”

Written on: 07/10/2019 by EricaKidd (1 review written)

Nice to deal with, both pickup and drop off handled efficiently and in a friendly manner. Received telephone call + email to inform of work being carried out, together with estimated repair finish date. This was later confirmed during the week with a follow up telephone call. Work carried out was excellent, no problems. Car returned spotless inside and out. It also appears that the kia software for the navigation system had been updated (something Kia didn't do when they serviced it 1 month… Read Full Review

Solusarc's Comment

Written on: 08/10/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

We will pass on your comments to the team at Wednesbury.

Many thanks
Chris
Solus Customer Care

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★★★★☆

“Bodywork repair”

Written on: 07/10/2019 by JazmynNorwood (1 review written)

The repair is first class and the vehicle looks like new. Staff friendly, helpful and professional. Vehicle picked up within timeframe given, courtesy car of excellent quality, kept up to date at every stage. Vehicle delivered back with a phone call to confirm approximate time of delivery, which was really helpful. Drivers on both occasions were excellent!… Read Full Review

Solusarc's Comment

Written on: 08/10/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Great service,good communication and a fast turnaround...”

Written on: 07/10/2019 by qvGrace148 (1 review written)

Great service,good communication and a fast turnaround on the repair… Read Full Review

Solusarc's Comment

Written on: 08/10/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Fast, high quality. They really did do a great job....”

Written on: 05/10/2019 by ElenaTeresh (1 review written)

Fast, high quality. They really did do a great job. The panel looked as good as new!… Read Full Review

Solusarc's Response to ElenaTeresh's Review

Written on: 08/10/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and speed of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Brilliant job fast service ”

Written on: 05/10/2019 by Nigel1969 (1 review written)

Done a really good job and back in 3 days… Read Full Review

Solusarc's Response to Nigel1969's Review

Written on: 08/10/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and speed of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Insurance Claim Bodywork Repair”

Written on: 05/10/2019 by Chaim392 (1 review written)

From the start ,I was treated with courtesy and consideration. Everyone was helpful and informative. The work was carried out quickly and I was kept informed when the wrong part turned up and then a damaged part. No fault of Solus. The car was returned to me on a low loader, as the MOT had expired. Nothing but praise for this company. Thank you from a very satisfied customer… Read Full Review

Solusarc's Comment

Written on: 08/10/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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