Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★★★★★

“Best service ever”

Written on: 04/09/2015 by Ortegamt1978 (1 review written)

From the minute I was contacted by this company the service was first class! I received excellent personal service from the customer service man. I would highly recommend using this company… Read Full Review

Solusarc's Comment

Written on: 14/09/2015

Hello, thank you so much for your lovely feedback and we're really glad to hear you had a good experience with us!
If you could spare a minute to let us know which Solus site you were served by, we would love to pass your feedback along to the local team.

Many thanks,
Solus Customer Care team

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★☆☆☆☆

“recent car repair/s”

Written on: 03/09/2015 by CarleySutton452 (1 review written)

Following a recent crash to my vehicle I was promised that everything would be taken care of by Solus. Unfortunately despite promises the whole process has been fraught with misinformation. I would certainly NOT choose Solus ever again for any car repairs. The staff were nice, but that didn't make up for the lack of confidence I ended up having… Read Full Review

Solusarc's Comment

Written on: 03/09/2015

Hi there,
I'm so sorry you feel let down by our service.
Providing a great customer experience is our main priority so we are sad to hear we did not live up to that. If you can share which Solus site you experienced the issue with, we will investigate accordingly to make sure it doesn't happen again.
Thanks for taking the time to share your feedback.

Best regards,
Solus Customer Care Team

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★★★★★

“Accident repair”

Written on: 30/08/2015 by Johannaa493 (1 review written)

A big thankyou to everyone at Solus Birmingham for the excellent repair on my vehicle , your efficiency and standard of workmanship as well as the proffessional,courteous and helpful customer service couldnt ask for better… Read Full Review

Solusarc's Comment

Written on: 01/09/2015

Hi, Thanks for your review and we're very pleased to hear you had a pleasant Solus experience.
We will pass your lovely feedback along to the Birmingham team!

Best wishes,
Solus Customer Care team

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★★★★★

“Great service”

Written on: 22/08/2015 by Maruf19 (1 review written)

Very impressed with the service from EVERYONE at Solus, thank you!… Read Full Review

Solusarc's Response to Maruf19's Review

Written on: 26/08/2015

That's great to hear, thanks very much for your feedback Maruf19.
We're glad to hear you were looked after!

If you get a moment to let us know which Solus site this is pertaining to, we will share your feedback with the site team.

Many thanks,

Solus Customer Care team

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★★★★☆

“Service at the Finchley centre ”

Written on: 22/08/2015 by oslandojr (1 review written)

Really pleased with the service we have received so far from Solus. The replacement car (a Mokka) was a new car and the team made sure we were always in the loop as to when our car would be ready. Post the repairs, we did feel like there still may be some alignment issues and the Solus team at North Finchley were quick to run all the diagnostics required and even get the VW engineer to have a look at it, to set our mind at ease. Car repair and the inconvenience it normally causes is never… Read Full Review

Solusarc's Response to oslandojr's Review

Written on: 26/08/2015

Hi Oslando,

Thank you so much for your feedback. We're really glad to hear you had a positive experience with us and that we were able to make the process hassle-free. I've shared your comments with the site team - thanks again.

Best regards,

Solus Customer Care team

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★★★★☆

“All buttons”

Written on: 17/08/2015 by Maren462 (1 review written)

the person I dealt with possesses such a beautiful administrative and customer service skills… Read Full Review

Solusarc's Comment

Written on: 20/08/2015

Hi there Maren462, thanks very much for your lovely comment. Can you let us which Solus site this is pertaining to so we can share the feedback with the site?

Thank you.

Solus Customer Care team

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★★★★★

“Car Repair”

Written on: 15/08/2015 by Gustafson161 (1 review written)

Very impressed with the service provided Solus in repairing my car. The whole process was handled with the upmost professionalism. I would strongly receommend Solus to friends and family… Read Full Review

Solusarc's Comment

Written on: 26/08/2015

Hi Gustafson,

Thanks very much for your feedback - we're very glad to hear you had a good Solus experience!
If you get a moment and could let us know which Solus location this is relating to, we'll pass the feedback along to the local Solus team.

Thanks again,
Solus Customer Care team

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★☆☆☆☆

“Caused Damage - Claim it was NOT them”

Written on: 09/07/2015 by ManInFrontOfPC (1 review written)

My car was sent to Solus ARC Luton by my insurer Quote Me Happy after a no fault accident. for repair to front bumber and wing. To be fair, Solus ARC Luton did repair the accident damage on my car to a good standard. The issue is that they have damaged the headlight on the passenger side of the car (opposite side to the original damage). They say that there is nothing they have done that could cause it and that it must be a Ford warranty issue. How can a headlight lens get coated in resin… Read Full Review

Maninfrontofpc's Response to ManInFrontOfPC's Review

Written on: 17/07/2015

Update: 13/7/2015 Solus called and said that they had ordered a replacement. Today they replaced it.

So despite refusing to replace it, they have done a complete U turn and they have now fitted a replacement light.

I am now happy and would possibly upgrade to 3 *. Does anyone know if ths is possible? - I can't see an option to edit your reviews.

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★☆☆☆☆

“Rode and they damaged my car”

Written on: 05/06/2015 by wvHowell256 (1 review written)

I wouldn't recommend it to anybody, not even to my worst enemy! After an accident I had from the rear my car was sent to Solus North London for repair. My insurance co is QuoteMeHappy (Aviva underwriter) Facts: 1.They were rude and aggresive over the phone 2.They damaged the roof of my 4x4 with lots of scrathches. 3.They didn't clean the car and left blank fingers prints in a delicate white interior fabric After I complained with them and sent proof: 1. They didn't apologise for being… Read Full Review

Solusarc's Comment

Written on: 09/06/2015

Hello,

Thank you very much for your feedback and I'm very sorry to hear that you didn't have a good experience with Solus. Your feedback is very important to us and we use all customer comments to drive improvements in our business.

I would like to invite you to write to us so that we can help resolve this issue and investigate what happened to improve our service to customers going forwards.

Many thanks and kind regards,

DeAnna
National Customer Experience Manager

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Mniglia's Comment

Written on: 28/06/2015

Dear,

Thanks for your reply.

I'd be very happy to do it if you can provide me an email address or postal address.

Kind regards,

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Solusarc's Comment

Written on: 29/06/2015

Hi,

Thanks for getting in touch.
Please email us and we will be happy to help.

Best regards,
DeAnna

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Solusarc's Comment

Written on: 07/07/2015

Hello again, sorry but the email address keeps getting chopped out! I will contact the review centre.

Kind regards,
DeAnna

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★★★★☆

“Car Repairs and courtesy car Solus Basingstoke”

Written on: 02/06/2015 by JamieMunn355 (1 review written)

Having read a few of the reviews I was a little concerned as to the quality of workmanship regarding repair to my Wife's Peugeot. Having reported the accident to my insurers, Solus contacted me the same day, my car booked in for repair the same week quoting 7 days. The courtesy car was new model and clean both inside and out ( they could have left a little more petrol in the tank as it was on red!) Our car was delivered back to us on time having been kept informed of progress during the week… Read Full Review

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★★★★★

“Went The Extra MIle!!”

Written on: 02/06/2015 by Scarrios (1 review written)

The staff at Solus Basingstoke were brilliant! The initial call I got from them informed me I would be receiving a courtesy car the following day when they came to collect my vehicle. It was to be a Vauxhall Corsa. My own car is a people carrier, so I was somewhat disappointed it would be such a small car. Imagine my surprise when a brand new Vauxhall Mokka was delivered to my door! I received a call everyday from Solus, keeping me informed of the progress on my repairs...sometimes 2! Upon… Read Full Review

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★★★★★

“Excellent Service - Solus Warrington”

Written on: 15/05/2015

Solus Warrington - Having read a few negative reviews about Solus I was a little concerned but I have to say it was completely unfounded. The damage to my car was fairly slight - someone caught my rear quarter bumper in a car park. This is my pride and joy -6 month old Mercedes C class. The booking in process was really easy and Solus kept me informed all along. They give you a number so you can check the progress on their website. I offered to take my car to the depot and when I dropped it… Read Full Review

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★★★★★

“Souls Cumbernauld Branch”

Written on: 30/04/2015 by Roz164 (1 review written)

After a recent car crash my car was sent to Solus, Cumbernauld, Glasgow. I was contacted by solus the very next day to advise me what the next steps would be. This was followed a day or so later by a call from a technician detailing the work required and an estimated fix date. One week later my car was returned as good as new. the switchboard operator was also very polite and helpful. Staff were always courteous and knowledgeable and the work done is first class. I would not hesitate to… Read Full Review

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★☆☆☆☆

“Solus are a shambles”

Written on: 28/04/2015

My daughter had the misfortune of having her car repaired at solus in Erith ,Aviva recommended solus, it took 5 days to pick her car up and supply a courtesy car ,they have had the vehicle for nearly 3 weeks for minor front valance damage, then telephoned to say that there was no engine oil in the car ,would we like them to top up the oil for free,if so it would take an extra day to order the oil, well a garage that needs to order oil! that's a first ,was then told the car is ready when can you… Read Full Review

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★★★★☆

“Solus Guildford”

Written on: 05/04/2015 by Beckhamf1992 (1 review written)

Just used Solus to repair the rear quarter panel on my A3 and would definitely recommend, good job and price as quoted. Car looked like new when I got it back, was a day later due to staff issue but great professional service… Read Full Review

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★☆☆☆☆

“solus Epsom worst exprience ever ”

Written on: 30/03/2015 by alfredokans (1 review written)

One of the worst exprience ever I urge you to stay away. I had the mix fortune of hitting a high curb and bending the front right wheel of my mercedes c class. Incident happened on the 1/2/2015 called the Aviva on the 4/2/2015 they said I could chose to leave it at mercedes or have solus take the vehical I chose solus worst mistake ever. I was told that they would start work on the car straight away and I would have my car back as soon as possible 9 days tops as of today the 31/3/2015 almost 2… Read Full Review

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★☆☆☆☆

“Solus Cumbernauld: Lost Lock Nut Key”

Written on: 19/03/2015 by Kar2891 (1 review written)

I've had exactly the same problem with Solus, their branch based in Cumbernauld, as another member. Got the car back 6 weeks ago (original repairs are absolutlely fine, no problems with their service in that regard) and had a blow out yesterday. Went to retrieve the lock nut key out the boot and it's not there. I phoned Solus this morning and was made out to be a liar by their staff. They refuted that it was even in the car to begin with, even though when the car was picked up the guy… Read Full Review

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★☆☆☆☆

“Solus read Hopeless”

Written on: 09/03/2015 by G841eoa (1 review written)

I had the miss fortune of having my car damaged by a hit & run, my insurers Aviva sent my car to Solus, 3 weeks later it was returned with overspray on the interior door trim, car went back, again returned lower part of the door was missing paint, plus door panels did not line up & window rubber fitted incorrectly, car sent back to Solus again, car returned today, the paint applied with a BRUSH!!!!!! it looks like a child repaired it!i now have two scratches on the B pillar & the door trim… Read Full Review

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★★★★★

“repaired my Ford focus back to showroom condition.”

Written on: 27/02/2015 by fossy67 (1 review written)

When reading certain reviews about souls it concerned me when my insurance company referred them to me for a hard front bump on my focus which was not my fault and to put souls Coventry in 1 word from start to finish is BRILLIANT SERVICE IN EVERY WAY. There just must be some hard people to please out there… Read Full Review

G841Eoa's Response to fossy67's Review

Written on: 09/03/2015

I wish my Focus went to Coventry, I had the misfortune of being sent to Wednesbury.

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★★★☆☆

“Not trustworthy”

Written on: 24/02/2015 by ibba (1 review written)

I had a minor accident due to snow 4 weeks ago. I did not knew any garage as I am new to Luton. I called my insurance. Took 4 days to collect the car. And replace the car with 63 Vaxhall car which I was totally satisfied. But when car goes to assessment, problem starts. Its very clear the damage was only on a front wing. But they told me both head lams broken (which is lie) and the bumper which was not. So I ask them to show me the broken parts and I want them back. They said Its now Aviva… Read Full Review

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