Solus Reviews - www.solusarc.co.uk

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★☆☆☆☆

“Solus Cumbernauld: Lost Lock Nut Key”

Written on: 19/03/2015 by Kar2891 (1 review written)

I've had exactly the same problem with Solus, their branch based in Cumbernauld, as another member. Got the car back 6 weeks ago (original repairs are absolutlely fine, no problems with their service in that regard) and had a blow out yesterday. Went to retrieve the lock nut key out the boot and it's not there. I phoned Solus this morning and was made out to be a liar by their staff. They refuted that it was even in the car to begin with, even though when the car was picked up the guy… Read Full Review

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★☆☆☆☆

“Solus read Hopeless”

Written on: 09/03/2015 by G841eoa (1 review written)

I had the miss fortune of having my car damaged by a hit & run, my insurers Aviva sent my car to Solus, 3 weeks later it was returned with overspray on the interior door trim, car went back, again returned lower part of the door was missing paint, plus door panels did not line up & window rubber fitted incorrectly, car sent back to Solus again, car returned today, the paint applied with a BRUSH!!!!!! it looks like a child repaired it!i now have two scratches on the B pillar & the door trim… Read Full Review

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★★★★★

“repaired my Ford focus back to showroom condition.”

Written on: 27/02/2015 by fossy67 (1 review written)

When reading certain reviews about souls it concerned me when my insurance company referred them to me for a hard front bump on my focus which was not my fault and to put souls Coventry in 1 word from start to finish is BRILLIANT SERVICE IN EVERY WAY. There just must be some hard people to please out there… Read Full Review

G841Eoa's Response to fossy67's Review

Written on: 09/03/2015

I wish my Focus went to Coventry, I had the misfortune of being sent to Wednesbury.

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★★★☆☆

“Not trustworthy”

Written on: 24/02/2015 by ibba (1 review written)

I had a minor accident due to snow 4 weeks ago. I did not knew any garage as I am new to Luton. I called my insurance. Took 4 days to collect the car. And replace the car with 63 Vaxhall car which I was totally satisfied. But when car goes to assessment, problem starts. Its very clear the damage was only on a front wing. But they told me both head lams broken (which is lie) and the bumper which was not. So I ask them to show me the broken parts and I want them back. They said Its now Aviva… Read Full Review

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★★★★★

“EXCELLENT SERVICE & REPAIRS”

Written on: 27/01/2015 by Farthingdale (1 review written)

1ST CLASS SERVICE & REPAIRS FROM SOLUS BASINGSTOKE IN DEALING WITH EXTENSIVE DAMAGE TO MY JAGUAR XF. THE CAR LOOKS AND DRIVES LIKE NEW. I WAS VERY APPREHENSIVE BEFORE COLLECTING THE CAR AFTER READING OTHER REVIEWS ON THIS SITE. MY CONCERNS PROVED TO BE TOTALLY UNFOUNDED. VERY POLITE AND COURTEOUS ATTENTION GIVEN AT ALL TIMES BY THE MEMBERS OF THE TEAM. MANY THANKS AGAIN SOLUS BASINGSTOKE FOR A FIRST CLASS JOB. … Read Full Review

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★★★★★

“fantastic service”

Written on: 27/01/2015

Got my car back yesterday from Solus Warrington. I was absolutely delighted with the service I received from start to finish from everyone I spoke to and the repair job was faultless… Read Full Review

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★☆☆☆☆

“Bad workmanship”

Written on: 17/01/2015 by Helen141 (1 review written)

Late August 2014 I sent my toyota car to Solus in wednesbury for repairs. The car was returned some 3 weeks later,and on examination I refused to accept the car as certain damage had not been repaired. It was returned a week later, repaired. :During January 2015 the roof trims began to peel away which required attention at a Toyota garage. I did not return the vehicle to Solus as I felt they were incapable of fitting them correctly in the first place. As a result of the standard of work… Read Full Review

G841Eoa's Response to Helen141's Review

Written on: 09/03/2015

It seems as if the happy Solus customers did not go to Wednesbury,

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★☆☆☆☆

“CORRUPT!! DONT DESERVE 1 STAR!!”

Written on: 14/01/2015 by Savannahi1987 (1 review written)

I pled with anyone not to take your car here. I had an accident and called aviva who told me the car would go here. If only i checked reviews before. My car went here and i had no problem until i got the car back. i took it to another garage for new tires, who told me the car hasn't been fixed. I have made a complaint and car taken back but not got anywhere. They have accused me of another accident which is lies. They cant provide pictures of the underneath and still are getting away with it… Read Full Review

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★★★★★

“Fantastic Service! ”

Written on: 29/07/2014 by scottj17 (1 review written)

After having the misfortune of getting damage to my door which was the fault of another driver last Saturday evening, Aviva put me in touch with Solus Warrington. I was called first thing Monday morning by the garage to tell me where I wanted the car picked up from. After taking the car within 2 hours of the call I was notified every step of the way, what damage was done, that parts were on order, when the parts arrived, update call on where it was in the warehouse ie door fitted and… Read Full Review

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★☆☆☆☆

“after my vehical was returned to me after being...”

Written on: 13/07/2014 by ddukes (1 review written)

after my vehical was returned to me after being assessed at solus it was missing the locking wheel nut key,they were very unhelpful when i phoned about this, it cost me over £200 to get the old locking wheel nuts off and a new set fitted. i will never use them again… Read Full Review

Kar2891's Response to ddukes's Review

Written on: 19/03/2015

I've had exactly the same problem with Solus based in Cumbernauld. Got the car back 6 weeks ago and had a blow out yesterday. Went to retrieve the key out the boot and it's not there. Phoned Solus and was made out to be a liar that it was even in the car to begin with, although when the car was collected the man specifically asked where it was (Due to the nature of the repair) and it was shown to him. But I was told "You didn't speak to anyone about the key. No-one asked about it." when I initally phoned Solus myself.

I then phoned Aviva who had authorised the repairs, they in-turn phoned Solus on my behalf. Solus told Aviva that I had in fact spoken to someone on the phone concerning the key and was told, at the time of the repair, it was missing. I most definitely didn't recieve a phone call and upon asking for a recording of the call to be played to me was told "that's not a 5 minute job. It takes time to pull a call" even though they could tell Aviva in 2 minutes who I had apparently spoken too and how the conversation went. Absolutely furious as the car is sitting abandoned about 10 miles from my house.

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★☆☆☆☆

“awfull customer service ”

Written on: 20/05/2014 by Korbin354 (1 review written)

After my car being reversed into and and the front wing and alloy being damaged my car was taken to solus agaist my better judgment as the insurance company had last say being it the other drivers fault. they came and picked my car up and checked over it that was fine no issue all on time very efficient. The first issues I had was someone ringing me up to say what work was going to be done to my car. I recived a call from a guy can't remember his name but I found him very rude he told me they… Read Full Review

Solusslave's Comment

Written on: 06/06/2014

not really as you would say this as it sounds like you are on there payroll

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★★★★★

“Great service thanks!”

Written on: 15/05/2014

Damaged my rear bumper and called 'Quote me Happy' the next day who put me in touch with Solus. They arranged to swap my car for a courtesy car 2 days later and I had it back, good as new, in a little under a week. The service was friendly, quick and efficient from start to finish with status update calls every step of the way. Can't speak for other branches, but I'd definitely recommend the one in Poole… Read Full Review

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★☆☆☆☆

“AWFULL Service Solus”

Written on: 15/05/2014 by Horton267 (1 review written)

Solus had my car for seven weeks due to an accident to rear bumper and passenger side damage. This repair should have only taken two weeks at the most. They returned my car but the paint job was not brilliant so and there were a few mechanical faults that needed to be dealt with. For instance my handbrake was absolutely fine before the accident now it doesn't work. Solus still has my car and have not given me a date of return. NEVER NEVER NEVER AGAIN WILL I USE SOLUS AGAIN TAKE NOTICE OF… Read Full Review

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★★★★★

“Solus, Erith”

Written on: 01/05/2014 by Claire_J (1 review written)

Had great Customer service from Solus. The repairs did take a while but it came back looking perfect so well worth the wait and I had a brand new courtesy car in the meantime. I returned the courtesy car with a scratch on it and was worried about having to make another claim - but they polished out the scratch for me with no charge. They also came outside of their catchment area to pick up and drop off the car and were friendly and helpful… Read Full Review

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★★★★☆

“Solus Erith”

Written on: 28/04/2014 by zqEdwards343 (1 review written)

After reading the reviews on this site it was with trepadtion that I left my car with them. After being advised that subject to the parts coming on time I should get my car back within a week. This was the only disappointing aspect as it took 2.5weeks. However after that it was all good. I had asked for additional works to be done for which I was quoted a good price. On collecting the car I was delighted with all aspects including the valeting. Very pleased with the car and so pleased to have… Read Full Review

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★☆☆☆☆

“I went there because of AVIVA. They dont want to...”

Written on: 24/04/2014 by NoeWard222 (1 review written)

I went there because of AVIVA. They dont want to listen to you. so rude. They could not identinfy the real damage. Only they can find external damage. If there any damage to gear box or internal damage they cant find. they will ask you to go to dealer. Insurance works.. better to go to dealer… Read Full Review

Calyxa's Comment

Written on: 12/06/2014

I wished I had seen these reviews before Aviva sent my car there! When I finally received my car back after there so called 'repairs' it had a myriad of faults from paint and body work to electrics, it was so bad it had to be taken to an authorised dealer where a further £2500 was spent to put it all right - It was only speaking to another insurance company and mentioning SOLUS that I discovered this site... my car was 'repaired' at SOLUS kidderminster avoid it like the plague!

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★★★★☆

“Solus Warrington branch”

Written on: 02/04/2014 by Johnny11 (1 review written)

After reading previous reports I was dreading the return of my vehicle ! However starting from the beginning.......my car was reversed into whilst stationary. . I contacted Aviva who gave me The number of Warrington Solus. They arranged pick up immediately and took the car away. I tracked repairs on their internet website and also received telephone updates. The job took longer than I thought it would ....4 weeks... But I had a rental vehicle. My car was returned with all damage repaired and… Read Full Review

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★★★★★

“Great service & good quality repair ”

Written on: 06/03/2014 by KennethHarper167 (1 review written)

I have recently had my vehicle repaired at Solus Birmingham & I've got to say after reading all of the negative comments I was a little worried but they updated me regularly & were very friendly . The assessor called & explained all the repairs to me even advising that I would need a new tyre in the near future . Take no notice of other comments I found them a very professional outfit & would not hesitate to have vehicle repaired there again !… Read Full Review

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★☆☆☆☆

“Inadequate Service”

Written on: 25/02/2014

My vehicle was involved in a minor accident at the end of January and it was recommended by AVIVA that their approved repairer would deal with the issue, as they required an additional £200 if I was to take it to my garage. The proposed repair work had already been assessed by my garage and I provided to AVIVA the details of the work involved - Rear bumper damage and the rear passenger side door would not open. The car was collected by a SOLUS representative on the 07/02/14 and I then… Read Full Review

Bobsmedley's Comment

Written on: 18/03/2014

Yet another Aviva customer trying to pull the wool over Aviva`s eye`s by claiming things that were faulty on their car happened after a minor accident,insurance is to repair the vehicle and return to the customer in pre accident condition not to correct faults on the vehicle which were there previously,so try and maintain your vehicle properly in future instead of trying to get it sorted out for free(Knobheads).

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★☆☆☆☆

“Avoid with a passion”

Written on: 20/02/2014

After six weeks of having my car for repair on roof damaged in the high winds in December,On collection the car was covered with scratches and dash was damaged I refused to take car.Be careful always inspect your vehicle on collection.You think that you are in good hands with Solus your not.The person who said people moan probably works there, a right shower… Read Full Review

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