Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
91% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Solus www.solusarc.co.uk - Ask a question now

Media Gallery for Solus www.solusarc.co.uk

Solus www.solusarc.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“5* Service”

Written on: 09/07/2016 by Marsh69 (1 review written)

Brilliant service from start to end. Everyone very efficient and knew what they were doing. very professional… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“good repairs”

Written on: 09/07/2016 by Mariannax252 (1 review written)

good repairs to car happy with them but it took about a month from the accident to actually taking the car in for repair which only took a week to actually complete? I had to upload loads of pictures for the car to be assessed before it was taken in - why not take it and assess the actual car- why rely on my amateur pictures? seems a bit daft to me… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Insurance repair ”

Written on: 09/07/2016 by Kaydence341 (1 review written)

Great communication, collected my car and delivered home after repair, lovely customer service… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“Suzuki Bodywork following accident”

Written on: 08/07/2016 by SocksandGeorge (1 review written)

Our Suzuki Swift went into Solus following an accident when we were rammed by two cars on the A13. Our insurance company recommended we use their approved repairer for speed and efficiency. The car was collected the day following the accident and a courtesy car was also organised efficiently. Unfortunately the repair took four weeks. We were kept in touch with progress and this was particularly important as an MOT was imminent. We were sent texts regularly with an anticipated completion date… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very good service”

Written on: 08/07/2016 by JohnDBridg (1 review written)

The Solus team collected, repaired, cleaned and delivered our car promptly and efficiently. I am delighted with the service… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Polite, Quick, Friendly ”

Written on: 08/07/2016 by Stewart459 (1 review written)

The Ewell branch have been amazing. They took only 5 days from delivery to collect to repair the car. Always excellent at communicating and always efficient in all they do. Even when a small problem (paint colours didn't match) was noticed, the manager stepped in and promised to resolve it. Even offering to collect the car from my house, repair it and return it to me. I was going to leave great feedback, but this now reinforced by how excellent they are at dealing with mistakes also. Sign of… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“good”

Written on: 08/07/2016 by Annieannie1966 (1 review written)

Good, they arrived on time to pick the car up , work carried out good. very polite on the phone and on e mail, kept me up to date all round good… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Super Service”

Written on: 08/07/2016 by BrianEd0 (1 review written)

Door to door service. The loan car they gave me was a very good almost new car. Fully recommended… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very fast service”

Written on: 08/07/2016 by EsmeraldaWilliamson (1 review written)

Car was collected, assessed, parts ordered, repaired and dropped back off in a week. Very happy with the fast service… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Most impressed with the quality of the repairs and the...”

Written on: 08/07/2016

Most impressed with the quality of the repairs and the condition of my car upon its return. However, the only fault was when the new number plate kept falling off due to insufficient adhesive; it should have been screwed on in the first place! This secondary attention was carried out at my home with efficiency and I am now totally satisfied… Read Full Review

Solusarc's Comment

Written on: 18/07/2016

Hi there,

Thanks for your feedback, we're really glad that you're happy with the repairs. Sorry to hear about the issue with the licence plate, we'll look into what happened there!

All the best,
Dee
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Really Happy”

Written on: 08/07/2016 by Andres156 (1 review written)

Kept updated at all stages. car picked up and dropped of. repairs to high standard… Read Full Review

Solusarc's Comment

Written on: 18/07/2016

Hi, thank you so much for your review. We're happy that you're happy, and will pass your feedback along to the team!

All the best,
Dee
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Good service”

Written on: 07/07/2016 by MJMoore777 (1 review written)

All staff have been friendly, pleasant and helpful. Car was repaired within a week, curtosy car provided was lovely!… Read Full Review

Solusarc's Response to MJMoore777's Review

Written on: 18/07/2016

Hiya,
Thank you for taking the time to leave a review. We're chuffed that you were happy with our service, the courtesy car and the turnaround time.

Many thanks!

Dee
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Smashed front and rear!”

Written on: 07/07/2016 by Mazzamaid (1 review written)

Excellent customer service from start to finish. Constant communication via phone / texts or voicemail. Telephone staff extremely polite and helpful. Technicians listened to my concerns and resolved problems. Delivered vehicle to our home and collected again from my work when more work was needed. Delivery / collection drivers very pleasant and polite. Vehicle returned in pristine cleanliness!! This was an insurance claim, so I cannot talk about costs but I cannot recommend more highly… Read Full Review

Solusarc's Response to Mazzamaid's Review

Written on: 18/07/2016

Hi there,
Thank you so much for taking the time to leave a review. We're really glad to hear that you're happy with our customer service, the collection and delivery and the cleanliness of your vehicle. We will be sharing your lovely feedback with the team :)

All the best,
Dee
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fantastic job”

Written on: 07/07/2016 by Ams1978 (1 review written)

Fantastic communication and service, really pleased… Read Full Review

Solusarc's Response to Ams1978's Review

Written on: 18/07/2016

Hiya,
Thank you for the nice review, we are glad that you're pleased and will share your feedback with the Birmingham team :)

All the best,
Dee
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Valuation Team”

Written on: 07/07/2016 by craig.pedley (1 review written)

Currently having a bad experience with their valuation team. I have been given an unsubstantiated lower than expected offer. Even when providing research of the current market value. This is not take in to consideration. There advice you should have taken gap insurance. My advice be lucky and don't have an accident that's not your fault. I feel with the help of the guy that went in to me they have stolen my car from me. Don't forget to check out the Financial Ombudsman for advice… Read Full Review

Solusarc's Response to craig.pedley's Review

Written on: 18/07/2016

Hi there,

We're so sorry that you're unhappy with the valuation received from the total loss team. We've emailed you separately to investigate this so we can work to resolve this issue.

Many thanks,
Dee
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fast, Friendly and Helpful”

Written on: 07/07/2016 by phunter101 (1 review written)

Solus was the company chosen to repair my car by my insurance company. They were helpful and explained their process of sending out someone to assess the damage so they can pre-order parts and get them painted before taking the car away. This led to a quick turn around time once they had collected the car from me… Read Full Review

Solusarc's Response to phunter101's Review

Written on: 18/07/2016

Hi there,
Thank you for your feedback. We're really glad that you were happy with the turnaround time and the service.

Have a lovely day,

Dee
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“Over stretched and Firefighting”

Written on: 07/07/2016 by ngConrad4 (1 review written)

Lucky for Solus but they seem to have so much work, but with that their standards and customer service drops. Awaited for my car to be picked up between 10 and 2 as arranged. Rang 3 times at 1.30 to find out where the driver was with no reply. Eventually the driver left a message saying he was on his way to Slough and would be with me in over 2 hours. What a waste of my day. Car taken to their depot. Promptly the next morning, the engineer rings to say since they have respraying to do he… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Well organised and easy car repair”

Written on: 07/07/2016 by siHudson363 (1 review written)

Very well organised business to have my car repaired. Quick from start to finish - dropping off a courtesy car and taking mine away. Quick repair and delivery back to me. Very good job done and all very nice people yo do business with. … Read Full Review

Solusarc's Comment

Written on: 18/07/2016

Thank you so much for taking the time to leave a review.
We're really glad that you're happy with the collection and delivery service, as well as the repairs and overall service.

Have a lovely day!
Dee
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“I recommend Solus”

Written on: 07/07/2016 by Fraserdh1981 (1 review written)

The staff were really professional and friendly and made me feel so much better about my experience. They kept me informed about the progress of the repairs and coordinated with all the other companies required to get my car back to me quickly. They made everything very clear and was given all the information I needed. The whole experience very easy and painless, Thank you… Read Full Review

Solusarc's Comment

Written on: 18/07/2016

Thank you for your lovely feedback. We're really glad to hear that we made this process easy for you and that you are happy with our service.

Many thanks,
Dee
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“PERFECTION”

Written on: 07/07/2016

ALL THE STAFF MEMBERS HAVE BEEN POLITE AND HELPFUL,FROM THE YOUNG LADY ON THE PHONE TO THE GUY WHO PICKED UP AND DROPPED OFF MY CAR (LOVE THE DOOR TO DOOR SERVICE!)THE BODY WORK ON MY CAR WAS BEAUTIFULLY DONE. IMMACULATE WORK. I WAS KEPT UPDATED WITH CALLS AND TEXT MESSAGES. ALL THE WORK WAS COMPLETED BY THE ESTIMATED DATE. CAN'T FAULT ANYTHING ABOUT SOLUS… Read Full Review

Solusarc's Comment

Written on: 18/07/2016

Hi there,
That's great, we're so happy that you like our door-to-door service and are pleased the repairs and our service. Many thanks for leaving your feedback!

All the best,
Dee
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview