Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★★★★★

“N2 HEF”

Written on: 22/04/2016 by NicholasHeffer (1 review written)

The work carried out was great, you kept on ringing to keep me informed of what was going on. Good all round service, thank you… Read Full Review

Solusarc's Response to NicholasHeffer's Review

Written on: 25/04/2016

Good morning

Thank you for taking the time to submit a review. I have passed your comments onto the team in Ipswich that repaired your car, to let them know to keep up the good work.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent service!”

Written on: 22/04/2016 by SandyB8 (1 review written)

So I Called insurance company as I'd been in accident. They set up the repairs with Solus. I was told when the car would be collected and would receive a courtesy car. They came on Thursday by 9am, by 11am I received a call to say the problems had been diagnosed and the specific car parts have been ordered but given that the weekend was close the parts would arrive Monday. On Tuesday I received a text to say the car would be ready by Thursday. I called Thursday morning to check status of the… Read Full Review

Solusarc's Response to SandyB8's Review

Written on: 25/04/2016

Good morning

Thank you for taking the time to submit a review. It's great to see the team delivered in the repairs to the car. It's never nice having to call upon your insurance provider but it's good to read we did a good job in making the car look amazing. I will pass your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Brilliant customer service”

Written on: 22/04/2016 by SueL00 (1 review written)

The service was brilliant from start to finish. I was contacted the first day of the claim being made and the online repair reporting was explained. This was very user friendly so made the experience really painless. The next day the engineer contacted to explain he was ordering the parts and they would be arranging booking in within a couple of days. The car was booked in who was really helpful in getting a car dropped and mine picked up from my place of work so avoided me having to book time… Read Full Review

Solusarc's Response to SueL00's Review

Written on: 25/04/2016

Good morning

Thank you for letting us know about your experience and that the collection and delivery worked well for you. I'm sorry that the courtesy car was dirty, they should be cleaned prior to going onto another customer if collected dirty. I would like to pass on your comments to the site if you could spare a couple more minutes as to which site repaired your car.

Many thanks
Cathy
Solus Customer Care.

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★★★★★

“Repair to car paintwork”

Written on: 22/04/2016 by Laraine15 (1 review written)

Very professional service all round. Was kept informed by text as to my cars status. Having been repaired I Was contacted as to when would be convenient for my car to be returned. The driver was very friendly and approachable in his manner. My car had been repaired to an excellent standard. Thank you to everyone involved… Read Full Review

Solusarc's Response to Laraine15's Review

Written on: 22/04/2016

Good afternoon

Thank you for submitting a review and letting us know how the team kept you updated and made sure we returned the car when it was convenient for you.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Crash repair”

Written on: 22/04/2016 by 324McDonald (1 review written)

Following an accident, my car was promptly collected and returned as good as new on the notified date. The repair was perfect and the car had been cleaned inside and out. The only problem was the interior of the car had a terrible residual odour which I assume resulted from the cleaning. I would have given a four star review but the smell was quite stomach turning… Read Full Review

Solusarc's Comment

Written on: 22/04/2016

Good morning

Thank you for submitting a review and letting us know about the condition of the car. If you could let me know which site you visited so we can look into the odour and if it is the cleaning products used.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“The professional”

Written on: 22/04/2016

Absolutely brilliant service took all my worries away. got the car back wash & clean to a very high standard. I will always recommend Solus to my family, friends & all my students I'm teaching… Read Full Review

Solusarc's Comment

Written on: 22/04/2016

Good morning

Many thanks for your comments and letting us know we helped get the car back to how it should be following the claim.

Could you please let me know which site you visited so I can pass your comments on.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Very efficient ”

Written on: 22/04/2016 by Howell165 (1 review written)

Fantastic service from start to finish… Read Full Review

Solusarc's Comment

Written on: 22/04/2016

Good morning

Thank you for taking the time to submit a review. I would have passed your comments onto the site to let them know and they can share with the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Good service and communication ”

Written on: 22/04/2016 by ldStrong407 (1 review written)

Pleasantly surprised with punctuality, friendly service, and good communication keeping me abreast of status of repair… Read Full Review

Solusarc's Comment

Written on: 22/04/2016

Good morning

Thank you for your review and letting us know how we performed. I would like to pass your comments to the site, could you please spare a couple of minutes to let me know which site you visited.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“repair”

Written on: 22/04/2016 by Kelleherkp39 (1 review written)

Kept me informed of my repair although having difficulty in obtaining same.Very satisfied with work undertaken. … Read Full Review

Solusarc's Comment

Written on: 22/04/2016

Good afternoon

Thank you for taking the time to submit a review and for letting us know that you are pleased with the work complete. I will pass your comments onto the site to share with the team.

Many thanks
Cathy
Solus Customer Care

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★☆☆☆☆

“What a joke”

Written on: 22/04/2016 by fuMassey146 (1 review written)

They have had my car for over 5 weeks tried to hand it back 3 times with still body work problems that they have said have been sorted and had a specialist look and check. He needs to go to spec savers I think it's a joke the way they gave the all good to go and it wasn't even right and this has happened 3 times. And now after they called me in told me it is ready I point out the same issues they say can u leave the car here for us to look at, they just told me to come collect it it's done… Read Full Review

Solusarc's Comment

Written on: 22/04/2016

Good morning

Thank you for letting us know about your experience, I am sorry to read we have not completed the repairs to an acceptable standard and I am speaking with the site about what has happened over the last 5 weeks.

Once I have fully reviewed I will contact you directly to discuss further

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Car repair”

Written on: 21/04/2016 by Sligo59 (1 review written)

Good garage. And kept fully up to date with car work… Read Full Review

Solusarc's Response to Sligo59's Review

Written on: 22/04/2016

Good morning

Thank you for taking the time to submit a review and letting us know the team kept you updated. Could I ask which site you visited so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Great service ”

Written on: 21/04/2016 by debbydo (1 review written)

Great service from start to finish very professional informative on all aspects car repair was complete to a high standard the only small issue that probley stood out because everything else was excellent was the car I received why my repairs where being done was a bit on the dusty dirty side and my car hadn't had a wash to and was very dusty a quick wash would have made it perfect… Read Full Review

Solusarc's Response to debbydo's Review

Written on: 21/04/2016

Good afternoon

Thank you for taking the time to submit a review. I am sorry to read the car came back dirty and dusty as all cars should be cleaned prior to being returned. I have let the team in Warrington know so we can make sure this does happen.

Many thanks
Cathy
Solus Customer Care

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Solusarc's Response to debbydo's Review

Written on: 21/04/2016

Good afternoon

Following my earlier reply, I passed your comments onto the Warrington site, they would like to look into this further and we require your assistance if possible. Please could you let me know the make and model of your car and when it was returned?

Many thanks
Cathy

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★★★★★

“Fantastic service ”

Written on: 21/04/2016 by Sidchap (1 review written)

Brilliant company and a 5 star service . Had a prang in my Mercedes Ml , they called me the next day to arrange collection of my car . Work was brilliant very quick . And had a 5 star valet . Would recommend to any one . Thanks Solus . Mr Chapman… Read Full Review

Solusarc's Response to Sidchap's Review

Written on: 21/04/2016

Good afternoon Mr Chapman

Thank you for your review, it's lovely to read how well the site are performing and for giving us 5 stars for the service.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“repair after a car hit me in the car park”

Written on: 21/04/2016 by BeckettBates (1 review written)

Amaizing team all promt,very helpfull and very good work. Thank yo… Read Full Review

Solusarc's Comment

Written on: 21/04/2016

Good morning

Thank you for your review, I have passed your comments onto the team in Basingstoke on a job well done and a happy customer.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Trouble free repairs”

Written on: 20/04/2016 by BrianMdz (1 review written)

Solas picked up my car,left courtesy car fixed mine returned mine kept me up to date about progress all trouble free Brilliant… Read Full Review

Solusarc's Response to BrianMdz's Review

Written on: 21/04/2016

Good morning

Thank you for your comments about your experience being trouble free. I would really like to pass them onto the site you visited, could I ask you to spare a couple more minutes to let me know which site it was?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“5 star treatment”

Written on: 20/04/2016 by DazA1974 (1 review written)

Cannot fault Solus whatsoever, from the initial contact to the finished product they are number one for customer service. My car is now like when i bought it - brand new, you wouldn't have thought my car had been hit by another vehicle. I'd highly recommend Solus to friends, family and whoever else needs to use them. The only downside is not having a receipt from the driver who collects your car for repairs, this would have provided me with piece of mind but cannot grumble has I'm very happy… Read Full Review

Solusarc's Response to DazA1974's Review

Written on: 21/04/2016

Good morning

Thank you for taking the time to submit a review. It's lovely to read how well the team in Birmingham are performing. I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Definitely recommend”

Written on: 20/04/2016

Staff are very helpful and friendly, made my experience all worth while… Read Full Review

Solusarc's Comment

Written on: 21/04/2016

Good morning

Thank you for your lovely comments and taking the time to submit a review. Could I ask you which site you visited so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★☆☆☆☆

“very bad experience specially from luton manager ”

Written on: 19/04/2016 by kotli (1 review written)

i have a very bad experience with solus luton staff, they are charging me for nothing, fixed my car i used the courtesy car and on my return they are saying that there is scratch on the Alloy wheel. while that mark/scratch is very old. i personally request for independent investigation to verify and check please… Read Full Review

Solusarc's Response to kotli's Review

Written on: 21/04/2016

Good morning

Thank you for taking the time to let us know about your experience, I am sorry to read that it wasn't a good one. I have contacted the manager at Luton for the details and I will review the file myself. I will contact you directly as to how this will move forward.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Accident repair”

Written on: 19/04/2016

I am very impressed with the collection and delivery of my car. Accurate time frames and friendly service. When my car was collected I asked the driver to put on the form that I would like a private quote for a scratch and chip on the other side to the damage. He wrote this down and advised they would call me to discuss. When the office called to say unfortunately my repair was going to take longer than originally estimated, I asked him about this private quote. He seemed surprised they hadn't… Read Full Review

Solusarc's Comment

Written on: 20/04/2016

Good morning

Thank you for taking the time to submit a review. I'm sorry to read we failed to supply the private quote and repairs took longer that we originally anticipated.

I would like to look into this with the site could you spare a couple more minutes to let me know which site you visited?

Many thanks
Cathy
Solus Customer Care

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Paula449's Comment

Written on: 21/04/2016

Thank you Cathy, I was looked after by the Epsom branch.
I visited again yesterday and the seat belt issue was rectified albeit without an apology for the fact that it was put together incorrectly by them.

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Solusarc's Comment

Written on: 25/04/2016

Thank you for responding. I am sorry that you have had to return to site with an issue on the seat belt and that they failed to apologise for you having to come back to us. I will feed this back to them.

I would also like to apologise for not noticing your reply before today.

Cathy

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★★★☆☆

“Good but slow”

Written on: 19/04/2016 by RubyPugh385 (1 review written)

I was very pleased with the pick up of my car and the return of it. The men doing those jobs were friendly and professional. I also loved the curtesy car, a Vauxhall Corsa. The phone contact with Solus was also excellent. The only problem was the time it took to fix my car. It seemed a fairly small job but took 3 weeks. If done a bit faster I would have given Solus top marks. … Read Full Review

Solusarc's Comment

Written on: 20/04/2016

Good morning

Thank you for submitting a review and letting us know about your experience with us. It's a shame our repair time let us down, I will speak with the site to see if there is any room for improvement.

Many thanks
Cathy
Solus Customer Care

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