Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★★☆☆☆

“Driver side passenger seat handrest was ripped”

Written on: 17/08/2016 by Thas (1 review written)

The boot of my vehicle was very dirty. There were a lot of scratches inside the boot. Importantly,my driver side passenger seat HAND-REST was ripped… Read Full Review

Solusarc's Response to Thas's Review

Written on: 18/08/2016

Good morning

Thank you for submitting a review, I am sorry to read that your car was returned dirty and scratches inside the boot and with a damaged head rest. I would like to look into this with the site, please can you let me know the make and model of your vehicle, along with the site your car went to.

Look forward to hearing from you
Cathy
Solus Customer Care

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★★★★☆

“Golf repair”

Written on: 17/08/2016 by Batchelor491 (1 review written)

Very good service and a quality repair. The car looks lovely and as new. The The only down side was nothing to do with the repair but that the courtesy car arrived with a damaged tyre walk and wheel, I was surprised as this was damage that was dangerous. If I had been the delivery driver I would not have driven the car without changing the wheel. However I did get another car the following day, so all was well. Overall it was a relaxed and easy process with good communication about the… Read Full Review

Solusarc's Comment

Written on: 18/08/2016

Good morning

Thank you for submitting a review, I am sorry to read about the courtesy car but glad the site switched the cars the next day. Great that the repairs were carried out to a good standard and that you are happy with them.

So I can pass your comments onto the team, can you spare a minute to let me know which site your car went to?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent and professional service”

Written on: 17/08/2016 by fqWebster40 (1 review written)

My insurance provider signposted me to Solus as someone had rear-ended my car without leaving a note!!! They came and collected my car, left me a courtesy car and I had my own car back within five days. The repair is fantastic and the communication between the company and myself was great. I would thoroughly recommend… Read Full Review

Solusarc's Comment

Written on: 17/08/2016

Good morning

Thank you for letting us know about the service you received and that your car was back with you within five days. Good to read the team kept you updated and the workmanship of the repairs was great. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Very good”

Written on: 17/08/2016 by Marisa1954 (1 review written)

Very good customer care service with regular updates with courtesy… Read Full Review

Solusarc's Comment

Written on: 17/08/2016

Good morning

Thank you for submitting a review and letting us know about the service we provided. Please could you let me know which site your car went to so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Terrific customer service”

Written on: 16/08/2016 by xrosa64 (1 review written)

My pretty little pearly white Honda CRZ sport was hit by a taxi driver in the car park at work last week. (I thought taxi drivers had to have minimum sight requirements but obviously not!) My insurers were really on the ball, but Solus proved even more so. Their communication was first class and I knew exactly what was happening and when and their staff are so friendly to boot! My car was returned back to me today gleaming and the repair work was not only first class but it's insured for… Read Full Review

Solusarc's Response to xrosa64's Review

Written on: 17/08/2016

Good morning

Thank you for taking the time to submit a review. Great to read how great the team in Bournemouth have responded to your claim and got your car back to how it was prior to the taxi causing the damage. I've passed your comments onto the team to keep up the great work.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Your service was excellent. ”

Written on: 16/08/2016 by maDonaldson140 (1 review written)

Your customer service was brilliant. My car came back in excellent condition. I was really impressed I would recommend your services. Your service was very.fast too… Read Full Review

Solusarc's Comment

Written on: 16/08/2016

Good morning

Thank you for taking the time to submit a review. Great to read that your car came back in excellent condition and that you would recommend our services. Please can you let me know which site your car went to?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Good customer service ”

Written on: 15/08/2016 by zrGarcia130 (1 review written)

Great service!! Kept informed every step through out my car being with them. It was cleaned and sparking when returned… Read Full Review

Solusarc's Comment

Written on: 16/08/2016

Good morning

Thank you for taking the time to submit a review, glad the team kept you updated throughout the repairs. I would like to pass your comments onto the team please can you let me know which site your car went to.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Great work”

Written on: 15/08/2016 by isMooney1957 (1 review written)

V happy with the work carried out on my car. Team rang back when they said they would and were very helpful at all times… Read Full Review

Solusarc's Comment

Written on: 16/08/2016

Good morning

Thank you for taking the time to submit a review. Nice to read that you are happy with the work carried out and the team did what they said they would. Can you spare a minute to let me know which site your car went to?

Many thanks
Cathy
Solus Customer Care

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★★☆☆☆

“square peg round hole”

Written on: 15/08/2016 by nic546 (1 review written)

after reporting my accident I was instructed to contact Solus given that it was a small van therefore a facility capable of dealing with vans was selected.I duly emailed the required photos and waited for contact. A day was arranged for collection of my vehicle 5-days ahead given the nature of the impact (frontal) I took it to mean that a recovery vehicle would be despatched. On the specified Day a collection driver attended asked to inspect the front of the van and fortunately decided not to… Read Full Review

Solusarc's Response to nic546's Review

Written on: 16/08/2016

Good morning

Thank you for your review, I am sorry to read your experience with us wasn't a pleasant one. I am going to look into the service you received and the delay of getting the car to site so we can learn and prevent this from happening again.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Brilliant repair of my son's car ”

Written on: 15/08/2016 by GillCooper (1 review written)

From the moment the car was assessed to it's return it was a very pleasant experience dealing with Solus. Excellent customer service from Day 1. Incredibly helpful and courteous staff and the end result of the mended car was superb. It came back having also been valeted. It looked like a brand new car! Thank you very much. I will most definitely be recommending you again should the need arise… Read Full Review

Solusarc's Response to GillCooper's Review

Written on: 16/08/2016

Good morning

Thank you for your review and letting us know about the experience you had with the Basingstoke branch. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent service”

Written on: 15/08/2016 by Smoothmike (1 review written)

My damaged car was collected, repaired and delivered back to my home. I received regular telephone updates. Very impressed… Read Full Review

Solusarc's Response to Smoothmike's Review

Written on: 16/08/2016

Good morning

Thank you for taking the time to submit a review. It is lovely to read the team kept you updated and that you were impressed with the service.

Please can you spare a couple of minutes to let me know which site your car went to.

Many thanks
Cathy
Solus Customer Care

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Smoothmike's reply to Solusarc's Comment

Written on: 16/08/2016

My car a Peugeot 107 reg number AY58 XMA, was repaired at your Ipswich centre.

Regards

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★★★★★

“perfect paint job”

Written on: 15/08/2016 by Dillan454 (1 review written)

Polite staff,prompt service,great work,really efficient.would definitely recommend to friends and family… Read Full Review

Solusarc's Comment

Written on: 15/08/2016

Good morning

Thank you for letting us know about the teams performance in Bournemouth and that you would recommend us. I have shared your comments with the team to keep up the good work.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Ist class repair.”

Written on: 15/08/2016 by bsAllen480 (1 review written)

A truly professional operation, from booking in to return. Everyone was so helpful and friendly, I knew I had left my car in good hands. It was completed on time and made a wonderful job of the repair, all very professional. Would strongly recommend SOLUS to friends and family. A perfect job , many thanks and well done… Read Full Review

Solusarc's Comment

Written on: 15/08/2016

Good morning

Thank you for submitting a review and letting us know that you received great service with 1st class repairs. I would like to share your comments with the team that carried out the repairs. Can you spare a minute to let me know which site the car went to?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Efficient and fast”

Written on: 14/08/2016 by AnayaCollier (1 review written)

Car was picked up and courtesy car delivered to house. Return carried out and car returned in just over 24 hours… Read Full Review

Solusarc's Comment

Written on: 15/08/2016

Good morning

Thank you for taking the time to submit a review and letting us know that the team completed the repairs quickly for you. I have passed your comments onto the team in Cumbernauld to share with the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Good quick service”

Written on: 14/08/2016 by JaliyahHull (1 review written)

Service i received from booking car in to car being collected, repaired and returned to me was excellent, couldnt fault the company. Kept me informed in what was happening, about the repair etc, good reliable service, would recommend… Read Full Review

Solusarc's Comment

Written on: 15/08/2016

Good morning

Thank you for submitting a review. Great to read the team gave excellent customer service. I have shared your comments with the team to keep up the good work.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Stress free from start to finish”

Written on: 14/08/2016

This experience was completely easy, straightforward, and stress free. From the start of the first phone conversation everything was explained with clarity and in a friendly manner. After being asked my preferences for my courtesy car (manual or automatic, 3 door or 5 door) it was then dropped off at my house (could have been at my place of work). A friendly man talked me through the workings of the car and then took mine to be repaired. In the meantime the mechanic had phoned me after I had… Read Full Review

Solusarc's Comment

Written on: 15/08/2016

Good morning

Thank you for taking the time to submit a review. It's great to read that everything ran smoothly from start to finish and every was friendly and processional.

I have shared your comments with the team to keep up the great work.

Many thanks
Cathy
Solus Customer Care

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★★★☆☆

“Good service ”

Written on: 14/08/2016 by Emerson356 (1 review written)

The car was picked up and delivered on time, work was of a good standard, some faults have been found, boot head liner not fixed properly bad vibration from underneath car between 30 and 35 mph need to get in touch with solus to rectify faults… Read Full Review

Solusarc's Comment

Written on: 15/08/2016

Good morning

Thank you for submitting a review, I am sorry to read there are some faults and a vibration. Please do contact the site and they will address these for you.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Accident to car”

Written on: 14/08/2016 by SeanWebb (1 review written)

We were very pleased with the prompt and professional service given when our car was repaired… Read Full Review

Solusarc's Comment

Written on: 15/08/2016

Good morning

Thank you for letting us know the team were prompt and professional. I have shared your comments with the team.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Well looked after”

Written on: 14/08/2016 by Combs488 (1 review written)

I loved the fact that I didn't need to do a thing . My car was collected from my drive repaired within a week then returned to me fixed cleaned inside and out. All staff were professional and polite to me at all times. My curtesy car was dealt with in exactly the same way. Nothing was too much trouble.They took into account my need to be at work… Read Full Review

Solusarc's Comment

Written on: 15/08/2016

Good morning

Thank you for submitting a review. We understand accidents can be stressful times and we aim to ease the stress, looks like the site were successful in doing this.

I would like to share your comments with the site, please can you let me know which branch your car went into?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Great service”

Written on: 13/08/2016

The garage came and collected my car and kept me informed throughout the process and when I called them they were always polite and helpful!… Read Full Review

Solusarc's Comment

Written on: 15/08/2016

Good morning

Thank you for submitting a review, lovely to read the collection and delivery service was offered and we kept you informed.

Please can you let me know which site your car went to so I can share your comments with them.

Many thanks
Cathy
Solus Customer Care

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Noname2016's Comment

Written on: 15/08/2016

Park Royal Garage

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