Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★★★★★

“Great customer service”

Written on: 12/08/2016 by 229Putnam (1 review written)

The work to be done was assessed quickly and all my questions were answered. We were offered a collection service which we didn't take advantage of but it was good to have been offered. We were kept up to date with the progress if the work. Everybody was very friendly and efficient. Couldn't fault the service or the quality of the work done which we received in a written report when we collected the car. Well done Solus… Read Full Review

Solusarc's Comment

Written on: 15/08/2016

Good morning

Thank you for letting us know about your experience with the Coventry branch. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Fabulous communication”

Written on: 12/08/2016 by Diamondc298 (1 review written)

Quality repairs with a first class service. I was really impressed with how they kept me up to date with how the repairs were going. They delivered my courtesy car to me and took my car to be repaired and visa versa when delivering my car back to me. They gave me a full written overview of the repairs carried out. I was very impressed with this company… Read Full Review

Solusarc's Comment

Written on: 15/08/2016

Good morning

Thank you for your review and letting us know the collection/delivery service worked well and that you were informed of the work carried out to your car.

Please can you spare a minute to let me know which site your car went to?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent Service”

Written on: 12/08/2016 by Laura2712 (1 review written)

I was extremely happy with the service I received from Solus Warrington. My car was hit from behind and damaged, my insurance company contacted Solus to repair my car. My car arrived at Solus on a Friday morning and I was told it would take 2 full working days to Inspect the cars Damage and I would here by the following Wednesday. I Received a phone call on the Monday evening to tell me the damage and that the parts would be ordered that day. The car has just been dropped off to me today… Read Full Review

Solusarc's Response to Laura2712's Review

Written on: 12/08/2016

Good afternoon

Thank you for letting us know you are happy with the service you have received and for submitting a review to share with everyone else.

I have passed your review onto the site to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Verygood service”

Written on: 12/08/2016 by wilcebailey (1 review written)

No problems. All round good service. My car was collected at the time agreed, but it was returned a bit later than expected… Read Full Review

Solusarc's Response to wilcebailey's Review

Written on: 12/08/2016

Good afternoon

Thank you for taking the time to submit a review. I am sorry to read that the car was returned later than expected. Can I ask you to confirm which site it was repaired at?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Superb Quality”

Written on: 12/08/2016 by wanganui (1 review written)

My car was assessed, then was picked up on time, with, once again being checked over in minute detail. I was advised how long it would take and then it was returned on the day, looking the best that it has for some time. The staff and the people who returned collected and returned the car came across as very friendly, BUT extremely professional. I have no hesitation in recommending Solus… Read Full Review

Solusarc's Response to wanganui's Review

Written on: 12/08/2016

Good afternoon

Thank you for taking the time to submit a review. Great that everything ran smoothly and that everyone was friendly but professional. We have two sites that cover your area please can you confirm which site your car went into.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“My car looks fantastic again, I'm really pleased with...”

Written on: 12/08/2016 by 332Spence (1 review written)

My car looks fantastic again, I'm really pleased with it. Customer service was brilliant and they picked my car up and dropped off at work which was a great help. My only concern / annoyance was that when my car was picked up the man said it could take 2-6 days, in actual fact it took 13 days. The man picking up my car asked if I wanted 'regular updates' to which I said no as I could wait 2-6 days, but I did have to call on the 8th and 12th days to find out when I'd get my car back… Read Full Review

Solusarc's Comment

Written on: 12/08/2016

Good afternoon

Thank you for letting us know about the service you have received with us. I am sorry that you were let down with the updates and that the repair took longer than anticipated.

I have passed your comments onto the site to learn from your experience.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Recommend Solus”

Written on: 12/08/2016 by bxHaley210 (1 review written)

Car was referred to Solus for repairs when someone reversed in to my car. Very courteous driver dropped my courtesy car off at my work & collected my car for repair & did same when delivering my repaired car. Garage contacted me several times to keep me updated on progress and my car looks as good as new. Would definitely recommend garage to anyone… Read Full Review

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★★☆☆☆

“It took three weeks ”

Written on: 12/08/2016 by Hayley103 (1 review written)

I had no idea it would take three weeks to repair the side panel of my car! I was told an average of 10 days so was surprised to find out I would be without a car for this long. It wasn't a lot of work and when I did have the car returned, they arrived at 08.02am without a phone call to give the heads up! I was told beforehand that the time would be from 8-12 and that they would call before they left the garage so you have an idea of time but I didn't receive that phone call! So I'm not too… Read Full Review

Solusarc's Response to Hayley103's Review

Written on: 12/08/2016

Good afternoon

Thank you for taking the time to submit a review. I am sorry to read that the repairs took 3weeks. I would like to look into why it took so long and for you not getting the phone call before hand.
Can you please let me know which site your car went into?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent Service”

Written on: 12/08/2016

The service from start to finish has been excellent, would highly recommend… Read Full Review

Solusarc's Comment

Written on: 12/08/2016

Good afternoon

Thank you for submitting a review, great that everything went smoothly. Can you let me know which site your car went into as we have a couple that cover the Essex area.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent customer service received. Car booked in...”

Written on: 12/08/2016

Excellent customer service received. Car booked in quickly and it was collected from house to avoid any inconvenience to myself. Fixed my car in 3 days. I was really pleased with the quick turn around… Read Full Review

Solusarc's Comment

Written on: 12/08/2016

Good afternoon

Thank you for taking the time to submit a review. Great that the team got the car in and repaired quickly for you.

I have passed your comments onto the site to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Fantastic Service”

Written on: 12/08/2016 by Susanr361 (1 review written)

Solus collected my car from work and provided me with a great courtesy car. They kept me updated on the repairs regularly and the staff are so professional and helpful. My car was returned to me on time, full valet and all the work competed to a high standard. I'm delighted with their service and their attention to detail. The pick up and drop off was seamless and really flexible around my working pattern. Fantastic service, definitely would recommend. If your car is being dealt with by Solus… Read Full Review

Solusarc's Comment

Written on: 12/08/2016

Good afternoon

Thank you for taking the time to submit a review, great to read how well the team in Warrington performed. I have passed your comments onto them.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Solus Basingstoke car repairs”

Written on: 11/08/2016 by Abigailx114 (1 review written)

This is the 2nd time I have used Solus and once again I found their service faultless. They rang me to arrange when they could collect my car for repair and when they did they left a clean one year old low mileage Vauxhall Corsa as a courtesy car. They gave me a quick run down as to what was what with the car a told me how long approximately the repairs to my car would take. Within this time I was contacted again and told the repairs were done and a convenient time was set for them to return my… Read Full Review

Solusarc's Comment

Written on: 12/08/2016

Good afternoon

Thank you for taking the time to submit a review. Great to read the team didn't drop from your previous visit. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Accident Repair”

Written on: 11/08/2016 by ogNichols286 (1 review written)

The service was excellent from the first contact via phone after my accident, collecting the car at my convenience and returning the car at my convenience. The two gentlemen who collected the car were polite and also the gentleman who returned it. The accident was upsetting enough but Solus certainly took any worry away and made this experience very delightful The repairs were taken care of expeditiously and I would certainly recommend them to others Please please thank all those involved… Read Full Review

Solusarc's Comment

Written on: 12/08/2016

Good afternoon

Thank you for letting us know about the service you received. Solus understand accidents are stressful and we hope to make the process simple and convenient for our customers to ease any further worry or stress, brilliant to read the team did this and I have passed onto them to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Great job first class service thanks. ”

Written on: 11/08/2016 by mick1048 (1 review written)

I was very pleased with every aspect of my dealings with Solus from the first time of going to their office to sort out my accident to the time they brought my car back to me a first class job and also the car hire thanks for everything… Read Full Review

Solusarc's Response to mick1048's Review

Written on: 12/08/2016

Good afternoon

Thank you for taking the time to submit a review. It's great to read that the team performed from beginning to end.

I have passed your comments onto the site to keep up the good work

Many thanks
Cathy
Solus Customer Care

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Mick1048's reply to Solusarc's Comment

Written on: 12/08/2016

No problem everything handled in a professional manner thanks.

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★★★★☆

“Very quick service!”

Written on: 11/08/2016 by brigidedmunds (1 review written)

I had a paint spill in the back of my car so it wasn't an urgent repair but it was quickly collected and a courtesy car dropped off. When the car was returned there was a problem with the parking sensor & they came and collected the car & fixed it all within one day. The drivers that collected my vehicle were very professional & kind. They also made sure my car was returned with the same amount of diesel so I wasn't out of pocket. The only gripe I would have is that I was originally told that… Read Full Review

Solusarc's Response to brigidedmunds's Review

Written on: 12/08/2016

Good afternoon

Thank you for submitting a review, sorry to read there was an issue with the parking sensor but great that the team sorted quickly.

The engineer should always call to discuss the repairs that are being carried out. Please can you let me know the site your car went into so I can look into this further.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Cannot fault”

Written on: 11/08/2016 by DaveFox (1 review written)

From the word go Solus kept me updated on progress via text and phone. Really helpful and friendly, and the job itself was absolutely amazing - the repair looks better than the undamaged side on a brand new car :) Shown loads of friends, all impressed with the quality of the work. And it didn't cost a fortune either. Would definitely recommend… Read Full Review

Solusarc's Response to DaveFox's Review

Written on: 12/08/2016

Good afternoon

Thank you for taking the time to submit a review and letting us know what a great job the team at Hitchin did. Your comments have been passed onto the team to keep up the good work they are doing.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent service throughout. ”

Written on: 11/08/2016

From the word go, Solus have been excellent with their service. From arrangements over the phone, courtesy car drop off and collection, to the beyond perfect paintwork carried out. Each person I've spoken With have been courteous, friendly and helpful. Timings have been kept to and they're accomedated my time restrictions wonderfully. The actual repair work carried is second to none. I can't even see where the paintwork had been damaged let alone resprayed. My car is pearlised white so not… Read Full Review

Solusarc's Comment

Written on: 12/08/2016

Good afternoon

Thank you for taking the time to submit a review. It's lovely to read on a Friday afternoon how well a team have performed from beginning to end. I would really like to pass on your comments, can you let me know which site your car went into?

Many thanks
Cathy
Solus Customer Care

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Sarahs416's Comment

Written on: 12/08/2016

Guildford. Surrey. Honestly each person I spoke with on the phone was really helpful, changing last minute the time to collect my car due to my sudden hospital appointment.
The guy who came and dropped off the hire car was really friendly and made me feel my car was in great hands. He also dropped off my car almost to the minute he said he would.
My car had been cleaned inside and out which was a wonderful surprise.
I've had people try and spot where the damage was and no one can see it. Excellent work. Please do pass on my thanks for your help.

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★★☆☆☆

“Management Problems - Repair Vehicle ”

Written on: 11/08/2016 by loginreview (1 review written)

The overall issues have been virtually impossible to contact insurers to move repair job onwards as delay waiting time is always no less than 40 minutes and being cut off or having to abort call attempt. Next the repair has taken over 7 weeks - simlpy incomprehensible and obviously unacceptable. The tel contact and liaising has been though courteous, friendly and thorough - but the problems have been that each time i was informed of a completion date, i was very politely informed that this… Read Full Review

Solusarc's Response to loginreview's Review

Written on: 12/08/2016

Good afternoon

Thank you for submitting a review, I have spoken with you directly about the issues raised and understand the repairs took longer than we expected and that you have been patient with us to get the car repaired. I know the car is currently back with us to resolve the roof lining issue.

I have again contacted Quote Me Happy and I hope they are in contact with you soon.

Many thanks
Cathy
Solus Customer Care.

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★★★★★

“Thorough, Clean, kept up-to--date”

Written on: 11/08/2016 by Maani2694 (1 review written)

I am happy with repair job and being handed back the car in a clean condition. Though it took longer than initially estimated "7-10 days" versus 21 days, but I am not complaining cause sometimes the internal damage can not be seen from the beginning. For instance, in this particular case I understand that it was found later on that the axle needed to be replaced. Moreover, the parts took a while to arrive. Overall, thanks for a good job. Kind Regards… Read Full Review

Solusarc's Response to Maani2694's Review

Written on: 12/08/2016

Good afternoon

Thank you for taking the time to submit a review and for being understanding about the delay that was experienced. I would like to share your comments with the site that completed the repairs. Can you spare a few moments to let me know which site the car went to?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Repair to car”

Written on: 11/08/2016 by Jakobe136 (1 review written)

Car picked up and returned in between the times stated , not kept hanging about not knowing when they would arrive , When telephoning actually getting to speak to someone not just a machine , Polite friendly staff. Well done… Read Full Review

Solusarc's Comment

Written on: 12/08/2016

Good afternoon

Thank you for taking the time to submit a review. I have passed your comments onto the team to ensure they keep up the good work.

Many thanks
Cathy
Solus Customer Care

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