Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★★★★★

“Solus, Erith”

Written on: 01/05/2014 by Claire_J (1 review written)

Had great Customer service from Solus. The repairs did take a while but it came back looking perfect so well worth the wait and I had a brand new courtesy car in the meantime. I returned the courtesy car with a scratch on it and was worried about having to make another claim - but they polished out the scratch for me with no charge. They also came outside of their catchment area to pick up and drop off the car and were friendly and helpful… Read Full Review

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★★★★☆

“Solus Erith”

Written on: 28/04/2014 by zqEdwards343 (1 review written)

After reading the reviews on this site it was with trepadtion that I left my car with them. After being advised that subject to the parts coming on time I should get my car back within a week. This was the only disappointing aspect as it took 2.5weeks. However after that it was all good. I had asked for additional works to be done for which I was quoted a good price. On collecting the car I was delighted with all aspects including the valeting. Very pleased with the car and so pleased to have… Read Full Review

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★☆☆☆☆

“I went there because of AVIVA. They dont want to...”

Written on: 24/04/2014 by NoeWard222 (1 review written)

I went there because of AVIVA. They dont want to listen to you. so rude. They could not identinfy the real damage. Only they can find external damage. If there any damage to gear box or internal damage they cant find. they will ask you to go to dealer. Insurance works.. better to go to dealer… Read Full Review

Calyxa's Comment

Written on: 12/06/2014

I wished I had seen these reviews before Aviva sent my car there! When I finally received my car back after there so called 'repairs' it had a myriad of faults from paint and body work to electrics, it was so bad it had to be taken to an authorised dealer where a further £2500 was spent to put it all right - It was only speaking to another insurance company and mentioning SOLUS that I discovered this site... my car was 'repaired' at SOLUS kidderminster avoid it like the plague!

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★★★★☆

“Solus Warrington branch”

Written on: 02/04/2014 by Johnny11 (1 review written)

After reading previous reports I was dreading the return of my vehicle ! However starting from the beginning.......my car was reversed into whilst stationary. . I contacted Aviva who gave me The number of Warrington Solus. They arranged pick up immediately and took the car away. I tracked repairs on their internet website and also received telephone updates. The job took longer than I thought it would ....4 weeks... But I had a rental vehicle. My car was returned with all damage repaired and… Read Full Review

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★★★★★

“Great service & good quality repair ”

Written on: 06/03/2014 by KennethHarper167 (1 review written)

I have recently had my vehicle repaired at Solus Birmingham & I've got to say after reading all of the negative comments I was a little worried but they updated me regularly & were very friendly . The assessor called & explained all the repairs to me even advising that I would need a new tyre in the near future . Take no notice of other comments I found them a very professional outfit & would not hesitate to have vehicle repaired there again !… Read Full Review

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★☆☆☆☆

“Inadequate Service”

Written on: 25/02/2014

My vehicle was involved in a minor accident at the end of January and it was recommended by AVIVA that their approved repairer would deal with the issue, as they required an additional £200 if I was to take it to my garage. The proposed repair work had already been assessed by my garage and I provided to AVIVA the details of the work involved - Rear bumper damage and the rear passenger side door would not open. The car was collected by a SOLUS representative on the 07/02/14 and I then… Read Full Review

Bobsmedley's Comment

Written on: 18/03/2014

Yet another Aviva customer trying to pull the wool over Aviva`s eye`s by claiming things that were faulty on their car happened after a minor accident,insurance is to repair the vehicle and return to the customer in pre accident condition not to correct faults on the vehicle which were there previously,so try and maintain your vehicle properly in future instead of trying to get it sorted out for free(Knobheads).

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★☆☆☆☆

“Avoid with a passion”

Written on: 20/02/2014

After six weeks of having my car for repair on roof damaged in the high winds in December,On collection the car was covered with scratches and dash was damaged I refused to take car.Be careful always inspect your vehicle on collection.You think that you are in good hands with Solus your not.The person who said people moan probably works there, a right shower… Read Full Review

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★☆☆☆☆

“Horrible service”

Written on: 12/02/2014

Never trust them with your automobile. First, it took months to repair my car. Then, they were supposed to fix some strange sound from my car. They say they fixed it, and in couple of days, my accumulator just died and I had to buy a new one. They denied taking any responsibility. There was one employee, who literally lied to my face. I am disgusted… Read Full Review

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★☆☆☆☆

“Terribly incompetent”

Written on: 29/01/2014

Not only they took a long time to repair but also brought back car dirty and with substandard repairs and defects that were never there. Extremely unhelpful and dodgy gen manager. Instead of admitting faults they tried to cover it up and asked for money to repair the problems they caused. I am in the process of getting them sorted… Read Full Review

Kenbarlow's Comment

Written on: 18/03/2014

solus is not a veleting service nor are they there to correct faults on your vehicle that were there previous to the accident.

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★☆☆☆☆

“Disgraceful Work”

Written on: 08/01/2014 by Gailx (1 review written)

My car insurer, Aviva, insisted I use this garage for bodywork repairs following an accident. The garage took a month to repair and the quality of the workmanship was appalling. I refused to let this go back to Solus and Aviva agreed to let me choose another garage, hired me a Range Rover Evoque and gave me financial compensation due to the poor quality of repairs from their recommended repairer. This garage repaired both front door membranes with masking tape!! They also dented my car during… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 04/01/2014

Aviva arranged for my Audi a6 avant to be repaired went back 3 times still not rectified major issues with water ingress into electrical systems as they did not seal or fit the items removed during the repair effctively… Read Full Review

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★★★★☆

“Solus at Hayes December 2013”

Written on: 03/01/2014

I read the other reviews on Solus and was worried! In the event, the car was collected as agreed and returned at the agreed time to suit my work.14 days overall. Repairs were fine-I can't see any evidence of the original damage. Things to note though: 1 When the temporary hire car arrived at the time of collecting my car, there was a £50 deposit immediately required or the hire car. Refundable, but I have yet to see it. 2 When my repaired car was returned, I had to pay the full… Read Full Review

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★★★★☆

“Solus Luton”

Written on: 19/12/2013 by Wolverton (1 review written)

Having had a recent 'argument' with my garage wall I had to get it repaired through the insurers who only use Solus. Having read the reviews on here I was very pleasantly surprised at the service I received from the Solus Luton branch. They were efficient, friendly and courteous. My car was collected and a hire car dropped off with no hassle. I was kept well informed about how the repair was going and the car was returned to me in a timely way, looking a lot better than it left. Cannot fault… Read Full Review

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★★★★☆

“All people do is moan on here”

Written on: 02/12/2013

I suggest that all the people on hear that moan...go and fix the dam car themselves as they all appear to be able to do a better and quicker job, as you all seem to know about the body repair industry… Read Full Review

Solusslave's Comment

Written on: 10/01/2014

This is a site which reviews errrrrr

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Natalie.faulkner.940098's Comment

Written on: 14/01/2015

Omg you must work for them.... as your comment is as corrupt as solus

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★★☆☆☆

“Incompetent”

Written on: 10/11/2013

I wouldn't go back to them again given the choice, but I wasn't offered an alternative as they are run by my insurers, Aviva. Overall the bodywork repairs and paint were actually okay, but the numerous electrical faults and a blatant lack of attention to detail ruin the overall job. So far 5 attempts at getting the details right but instead of actually diagnosing, locating and fixing the faults it seems like it's just bodge after bodge to try and patch it up to the absolute bare minimum… Read Full Review

Solusslave's Comment

Written on: 10/01/2014

I can tell u why its because the system in place to final check the cars over after repair is awful and lacking a decent checkoff system against the work carried out

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★☆☆☆☆

“AVOID !!!!”

Written on: 30/10/2013 by shazza66 (3 reviews written)

just got my car back today.. from SOLUS Finchley second time around in a space of 2 weeks .. !!!! I had to send the car back as they didnt do all the repairs initially and came back today with more scratches on it plus a long spray paint mark down the door and they`re refusing to admit fault and keep saying they didnt even touch that side of the car plus a badge off my car went missing from the same side they supposedly didnt touch . it went back and they`ve just filled it in with a blank… Read Full Review

Solusslave's Response to shazza66's Review

Written on: 10/01/2014

I agree this company is not as kosher as you expected it to be.

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★★★★☆

“I Had a Really Good Service ”

Written on: 26/09/2013 by Haroonnawaz (1 review written)

My car has been repaired by solus garage and i had an excellent service all around. The Mananger was so helpfull in dealing with my situations and would recommend them highly to friends and families , they are very understanding and considerate i cannot fault them in any way they had went all the way out for me.... Haroon… Read Full Review

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★☆☆☆☆

“Extremely poor workmanship, best avoided”

Written on: 08/09/2013 by pitchan (1 review written)

Got my car repaired at Solus Erith through Aviva. Two lightly dented doors took them 4 weeks to finish. Got their call on a Friday that car is ready for delivery back. I had a funny feeling they would mess something up so decided to drop their courtesy car (a 1.2 Vauxhall Corsa which I could hardly fit my little one's pram) back at their garage the next day. What I witnessed then was truly traumatic. My car (new with 4k on the clock) sitting in their parking lot with a flat battery. Took them… Read Full Review

Solusslave's Response to pitchan's Review

Written on: 10/01/2014

shabby laughable so call system , that is pathetic inadequate company should be ashamed of trading

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★☆☆☆☆

“Sneeky Buggers”

Written on: 31/08/2013

My car went in to be repaired and came back covered in swirls where they had used a buffer on it. The wheel balancing was also not corrected as it shook when I got to 60mph. I phoned them up and they told me they had used a buffer machine and the swirls would polish out when I washed it and with regards to the balancing they suggested that I had probably knocked it since!! They were extremely patronising on the phone so I got my partner to call up.... They eventually agreed to correct the… Read Full Review

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★★★★★

“Very pleased a professional job ”

Written on: 31/08/2013

I've got to say after reading all the negative reviews I was a bit dubious about my car going in for repairs at Solus branch in Birmingham, but I have to say how satisfied I was . My vehicle was picked up within 1 day of having my crash & within hours an engineer called me to explain all the repairs that was going to be undertaken to my vehicle & filled me full of confidence that it would be repaired back to its original condition , engineer even offered me reduced rates for an old scratch on… Read Full Review

Solusslave's Comment

Written on: 10/01/2014

you one of the lucky few!!

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