Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★★★★★

“Impressed”

Written on: 06/09/2016 by Neave5 (1 review written)

After being disappointed that my car had to go in for repair. I was pleased with the great communication from Solus. I was impressed with their system to send pictures of damage and the ease of using the system. Work completed on time and completed to a high standard. Courtesy car clean and reliable (and wasn't the dreaded KA that everybody expects as a courtesy car). Would defiantly recommend Solus if anybody looking for a repair centre… Read Full Review

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★★★★★

“Excellent Service.”

Written on: 06/09/2016 by Rosiespapa (1 review written)

My vehicle was picked up first thing on Monday morning and I expressed a desire to have it back by the end of the week. To my delight I received a call at lunch time telling me my car was ready and would be delivered back by 5.00 pm. Full marks to the Solus team for having everything prepared for my car going in. The car is looking in mint condition again… Read Full Review

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★★★★★

“Great all round service”

Written on: 06/09/2016 by mbLamont396 (1 review written)

Solus - We extremely helpful from start to finish. The repair to my car was amazing and was like picking up a brand new car. The customer care service team were fantastic. Would defiantly recommend… Read Full Review

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★★★★★

“Fixing my bumper”

Written on: 06/09/2016 by Jett355 (1 review written)

There was damage to the rear bumper of my E220. Solus contacted me promptly, provided a good replacement vehicle and completed the work in ten days. Good service. No complaints… Read Full Review

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★★★★★

“This is How Companies Should be Run”

Written on: 05/09/2016 by awebb1204 (1 review written)

From the time two men came to pick up my car, until two different men brought it back to me, I was very pleased with the service Solus provided. They were prompt, courteous, friendly, personable, and brought my car back in almost brand new condition (my wear and tear excluded). My front right bumper and part of the side panel above the wheel well needed replacing. I honestly can't tell where it was damaged. Beautiful job and a joy to speak to on the phone and in person. They contacted me with… Read Full Review

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★★★★★

“Excellent service”

Written on: 05/09/2016 by JordanGoodman461 (1 review written)

I used Solus when my car needed a repair after an accident. The repair was done through the other parties' insurance so I do not know what the costs were. That said, I liked that Solus kept me informed at each stage of the repair process. All the staff that I dealt with were professional and friendly. The work done on my car was excellent. I would definitely recommend this company, and use again myself… Read Full Review

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★★★★★

“Excellent cutomer service ”

Written on: 05/09/2016 by Cooperyq366 (1 review written)

The service was faultless, prompt, polite helpful efficient… Read Full Review

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★★★★★

“Hassle free & fantastic job”

Written on: 05/09/2016

I was put into contact with Solus through my insurance company and they couldn't had been any better. The came and collected my car that was not road safe and left me a beautifully spec courtesy car while mine was being repaired. On my request they did a great effort for my car to be repaired instead of being written off and now the car is as good as new. They were pleasant, polite and puntual at every single step and went beyond their call of duty to fix my car, cannot recommend them enough… Read Full Review

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★★★★★

“Solus came on time. Were fully prepared and very...”

Written on: 05/09/2016 by McPhersonbz115 (1 review written)

Solus came on time. Were fully prepared and very thorough in examining my car. Polite. Reliable… Read Full Review

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★★★★☆

“Repair to car door”

Written on: 04/09/2016 by Lyons1964 (1 review written)

Excellent workmanship and I was supplied with a good courtesy car. 1 slight problem was that I was told by the insurance company that the car would be ready on the Wednesday so I left the courtesy car at home but the repair was not completed to the Thursday, therefore I could not use the courtesy car for 2 of the days… Read Full Review

Solusarc's Comment

Written on: 13/09/2016

Good morning

Thank you for your review, I am sorry there was miss information provided leaving you without the car for a couple of days.

Please can you let me know which site your car went to so that we can look into the information that was used by the insurance company.

Many thanks
Cathy
Solus Customer Care

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★★★☆☆

“I don't believe in coincidences...”

Written on: 03/09/2016 by AdrianStern (1 review written)

On driving home I noticed the external ambient temperature indicator wasn't working. I searched on-line to see if I could find an explanation and then rang Peugeot who wanted £80 to look at the car! The next night I was out and suddenly realised the headlights weren't on. The switch is normally on auto so I don't have to think about it. The right headlight etc didn't come on and then I realised the front indicator wasn't working either. Next morning I rang Solus and after some thought they… Read Full Review

Solusarc's Response to AdrianStern's Review

Written on: 13/09/2016

Good morning

Thank you for submitting a review and letting us know about your experience, I'm sorry it wasn't a pleasant one.

I can not say if the plug had come undone but understand your concerns with it being two different plugs.

I have passed your comments onto the team in Finchley to ensure they learn from your experience.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“You can rely on Solus for peace of mind.”

Written on: 03/09/2016 by Cjmann (1 review written)

Excellant service ,friendly staff. Very efficient came and collected car. Inspected it while on drive took notes what needed to be done. When job was completed we were extremely pleased. Nothing was too much trouble. A company to rely on. There wasn't anything we could complain about. Well done!!!… Read Full Review

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★★★☆☆

“The accident repair on my car was excellent but...”

Written on: 03/09/2016 by 387Hurley (1 review written)

The accident repair on my car was excellent but unfortunately I refused my car when it was delivered back to me due to an incident which happened whilst in the care of Solus. However it was taken back and partly put right and then finalised when it was delivered back to me at my place of work. Therefore, I feel that Quality Control could be improved. However, was very happy with the customer service I received whilst Solus were handling my claim… Read Full Review

Solusarc's Comment

Written on: 13/09/2016

Good morning

Thank you for your review, I am sorry that additional damage was done to your car whilst in Solus care and that the Quality Control failed to pick up on this. It is good to read that the team put it right straight away but it shouldn't happen in the first place.

Can you let me know which site your car went to so I can discuss further with the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Insurance company repairs”

Written on: 02/09/2016 by suedeigh (1 review written)

I got the most friendliest service, repaired, and the car cleaned after the repair… Read Full Review

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★★★★☆

“Lock changes for Aviva Insurance”

Written on: 02/09/2016 by daitken (1 review written)

The replacement of the locks and reprogramming of the electronics was made quickly, certainly quicker than the estimate suggested by the Receptionists. It all depended on how quickly the manufacturers would respond. Toyota presumably were efficient and quick. The car was also returned very clean. An excellent service which was enhanced by some flexibility in the arrangements - I was allowed to remove the car from its safe storage to be serviced and more vitally MoTed. The only complaint you… Read Full Review

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★★★★★

“1st car, 1st claim.”

Written on: 02/09/2016 by Milne148 (1 review written)

As the title says it was my first car and my first and hopefully my only claim, so I was a bit unsure about how these things work. They were very helpful when ever I rang up with a query and probably had a chuckle at some of my questions! They even sent a driver over when I couldn't work out how to open the bonnet of the courtesy car to refill the windscreen washer bottle! It would be useful to have some sort of basic instruction manual, though I do appreciate the originals are not always… Read Full Review

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★★★★★

“Car service and repairs”

Written on: 02/09/2016

The staff were very helpful in explaining exactly how everything would happen and kept me informed all along the way as to where they were up to with the repairs to my car. They were very calm and polite when collecting the car and bringing it back to me which was very reassuring so I felt confident to hand over the keys to them. On return, my car looks absolutely brilliant...a transformation. They have not only fixed the body work but also given it a thorough clean inside and out, and turned… Read Full Review

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★★★★★

“Reliable, Efficient Experience”

Written on: 02/09/2016 by HJBPC (1 review written)

I was annoyed at my husband colliding with the gate post, but calmed down after a call to Solus, who put me through to an assessor, who turned up exactly when he said he would. He understood we needed the car returned for a specific journey. The car was booked in promptly, collected on time, and delivered back on time, within our timescale, looking like new. All the staff we dealt with were very pleasant and efficient. Very pleased with the outcome. Thank you Solus… Read Full Review

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★★★★★

“They took the worry away”

Written on: 02/09/2016 by Elizabethh330 (1 review written)

From the start of the process where they contacted me to arrange pick-up of the car, the whole process ran smoothly. Communication was good and I was kept updated at all times. The car was delivered back at a pre agreed time and the finished job was excellent… Read Full Review

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★★★★★

“Excellent Service ”

Written on: 02/09/2016 by Myers429 (1 review written)

As this was an insurance job I had no choice but to get my car repaired at Solus, however I was very surprised and delighted by the service I received from than and the repair to my vehicle is of a high standard. They kept me informed throughout the whole time my car was in and were very polite… Read Full Review

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