Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★★★★☆

“I Had a Really Good Service ”

Written on: 26/09/2013 by Haroonnawaz (1 review written)

My car has been repaired by solus garage and i had an excellent service all around. The Mananger was so helpfull in dealing with my situations and would recommend them highly to friends and families , they are very understanding and considerate i cannot fault them in any way they had went all the way out for me.... Haroon… Read Full Review

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★☆☆☆☆

“Extremely poor workmanship, best avoided”

Written on: 08/09/2013 by pitchan (1 review written)

Got my car repaired at Solus Erith through Aviva. Two lightly dented doors took them 4 weeks to finish. Got their call on a Friday that car is ready for delivery back. I had a funny feeling they would mess something up so decided to drop their courtesy car (a 1.2 Vauxhall Corsa which I could hardly fit my little one's pram) back at their garage the next day. What I witnessed then was truly traumatic. My car (new with 4k on the clock) sitting in their parking lot with a flat battery. Took them… Read Full Review

Solusslave's Response to pitchan's Review

Written on: 10/01/2014

shabby laughable so call system , that is pathetic inadequate company should be ashamed of trading

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★☆☆☆☆

“Sneeky Buggers”

Written on: 31/08/2013

My car went in to be repaired and came back covered in swirls where they had used a buffer on it. The wheel balancing was also not corrected as it shook when I got to 60mph. I phoned them up and they told me they had used a buffer machine and the swirls would polish out when I washed it and with regards to the balancing they suggested that I had probably knocked it since!! They were extremely patronising on the phone so I got my partner to call up.... They eventually agreed to correct the… Read Full Review

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★★★★★

“Very pleased a professional job ”

Written on: 31/08/2013

I've got to say after reading all the negative reviews I was a bit dubious about my car going in for repairs at Solus branch in Birmingham, but I have to say how satisfied I was . My vehicle was picked up within 1 day of having my crash & within hours an engineer called me to explain all the repairs that was going to be undertaken to my vehicle & filled me full of confidence that it would be repaired back to its original condition , engineer even offered me reduced rates for an old scratch on… Read Full Review

Solusslave's Comment

Written on: 10/01/2014

you one of the lucky few!!

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★★★★☆

“Warrington”

Written on: 30/08/2013 by Tyker (1 review written)

Solus Warrington carried out an extensive repair on my car and I am pleased with the end result. Not quite 5 stars because there were a couple of 'snagging' issues, but these were rectified with no fuss, so an extra 0.5 stars for that to give a 4.5 star rating… Read Full Review

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★☆☆☆☆

“Aviva/Solus madness”

Written on: 30/08/2013

run run run do not go to avivas approved repair they are rubbish but Aviva own Solus so they win win… Read Full Review

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★☆☆☆☆

“Poor Workmanship”

Written on: 05/07/2013 by Eclass (1 review written)

It took them over a month to replace one bumper and a door. The result appeared as the whole job took no more than an hour to do as on my thorough inspection the fittings were not in place. When they installed the door panel, they simply forced pushed the clips without clipping them. Also original rivets were missing and replaced with aftermarket which i got my child to pull out by hand that almost fell out having no resistance and no purpose. So much for the new door. I have now also… Read Full Review

Solusslave's Response to Eclass's Review

Written on: 11/01/2014

management at solus are not professionals, they believe in looking after themselves and ringfencing issues at everysite ie, use intimidation tactics on all levels treat workers like idiots because they know H.R is on there side whatever they do.theyre stuck in prehistoric ways of thinking and working

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★☆☆☆☆

“Solus ARC Hitchen”

Written on: 26/06/2013 by BOBBY67 (1 review written)

THE ACCIDENT HAPPENED ON THE 1/03/2014 NATIONWIDE COLLECTED MY CAR ON THE 15/6/2014 HIS INSURANCE COMPANY SAID THAT'S WHERE IT HAD TO GO BIG MISTAKE.I RECEIVED A CALL THE NEXT DAY TO TELL ME THE COMPLETION DATE WAS THE 15/5/2014 RUNG ME EVERY FEW DAYS TO KEEP PUTTING IT BACK DELAY GETTING THE PARTS FINALLY THEY GOT THEM TOWARDS THE END OF MAY.THEY THEN KEPT RINGING TO TELL ME IT WAS GOING IN THE PAINT SHOP BUT THE COMPLETION DATE JUST KEPT BEING PUT BACK.FINALLY I ASKED TO SPEAK TO THE MANAGER… Read Full Review

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★☆☆☆☆

“Solus ARC ”

Written on: 25/06/2013 by Corevirus (1 review written)

My car has been with Solus ARC Luton since 20th Feb 2013. I had sent the car back 3 times. It was returned to me the 1st time with Wong colour applied to the car it looked like a 2 diffrent cars front and back. 2nd time I received the car with scratched alloy wheel, scratched wing and front bumper , it looked like they took my car banger racing . 3rd time still not repaired the damaged to the front.. I cannot believe the poor customer service and £5000 they are going to charge the other party… Read Full Review

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★☆☆☆☆

“Solus cow boy job”

Written on: 18/06/2013 by Blackaudi (1 review written)

Aviva sent me to solus repair centre in Guildford, had front end damaged the job these boy did I could do better wiv my eyes closed . Solus has put the wrong parts on my audi a6 damaged my door card headlight r all over the place list gos on now I'm gettin trading standard into it lets see what happens now, take my word do not take ur car to these cow boy… Read Full Review

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★☆☆☆☆

“Pathetic workmanship.”

Written on: 14/05/2013 by m80geo (1 review written)

My vehicle went in for a rear bumper at their Cumbernauld branch, I refused to give them the car until the parts were in stock to reduce the time off the road however it still took them over a week to return it to me. When returned, the bumper looked as if it had been fitted by a todler, misaligned was not the word. After giving them a bad report they insisted on having another bash at it... Somehow its even worse. I'm not sure what wories me most, what the fitters are smoking or the health of… Read Full Review

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★★★★☆

“Better than we expected!”

Written on: 10/05/2013

After reading the reviews on this site for Solus in Cumbernauld, we were worried about the repairs to our damaged car. I should say though we are happy with the work done. The car was returned repaired, polished and valeted. The delivery guy was courteous and the people were helpful in keeping us up to date with the progress. In short, they did a fine job… Read Full Review

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★☆☆☆☆

“Tax Disc”

Written on: 25/04/2013

Solus lost my car tax disc when they returned my car to me. They couldn't explain why it was removed in the first instance and offered no apology. With constant phone call to them they agreed to reimburse me for the amount I have to pay for a duplicate but lets wait and see if they do… Read Full Review

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★★★★☆

“solus repaired my seat leon fr at there ipswich branch...”

Written on: 24/04/2013 by scottwoodley (1 review written)

solus repaired my seat leon fr at there ipswich branch and on a quick inspection all looks good was repaired on time, kept me informed and polite and helpful customer service. i would of given 5 stars had they not broken the fr badge when they cleaned it ,had not returned it with a puncture and empty fuel tank… Read Full Review

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★☆☆☆☆

“use this company at your peril”

Written on: 23/04/2013

A 1 week repair turned into 6.5 weeks waiting for parts,finding more fault daily and when returned ariel missing and air condition fan catching .Would not ring back when promised on several occasions. totally unacceptable… Read Full Review

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★☆☆☆☆

“Slow not in it”

Written on: 16/04/2013

Very courteous but....6/3 till 14/4 & still no car… Read Full Review

Solusslave's Comment

Written on: 11/01/2014

problems is they stack there work high, the truth is your car will be at the end of that long queue ,dont believe the completion dates

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★☆☆☆☆

“Ridiculous”

Written on: 12/04/2013

This review is for the Bournemouth branch. 3 different vehicles hit into my van, causing 3 separate areas of damage. After initially appearing very helpful, my van was returned having been with them for nearly 2 months (fortunately i had a hire vehicle supplied) with several areas of damage which had not even been repaired. After arranging for it to go back in they have kept it for a week only to tell me they can't/won't do the major work as it wasn't on the original estimate. I am… Read Full Review

Zippybunglegeorge's Comment

Written on: 18/03/2014

what a surprise someone else trying to claim for damage that was already there previous to the accident,if you got hit by 3 other vehicle`s maybe a driving test is in order.

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★☆☆☆☆

“Will i ever see my car again?”

Written on: 03/04/2013 by vvunhappy (1 review written)

This company has had my car for 3 weeks. They are waiting for parts, then when they arrive they vanish again. Then more parts arrive but not they are not the right parts. One lame excuse after another. I recommend you buy the parts from ebay and fix the car yourself. can't be worse than this lot. … Read Full Review

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★☆☆☆☆

“Still waiting for my car”

Written on: 27/03/2013

My car went to them for a paint job and to fix a plastic part for the light after someone reversed into me. Its been with them for 2 weeks now.Pick up was good and on time.Yesterday I had a phone call saying my car would be ready in the afternoon or at the latest first thing in this morning...it is now evening and my car is not ready... the worst is that they don't know why...really???? No phone call to keep me updated as they say they would at 9 this morning. I have got the hire car all… Read Full Review

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★☆☆☆☆

“Van Mileage Wrong”

Written on: 27/02/2013 by Disappointed_Motorist (1 review written)

My Van was booked into Solus in Cumbernauld near Glasgow for a minor repair to the front near side wing and bumper, the van was in for 8 days (which was fine) before the van was collected i reset the trip meter on my van to zero (as i always do if my van goes into a garage, i did not note the mileage though)i received my van back yesterday and the trip meter is at 77.8 miles (Solus is 10.4 mile from my office)i rang them to ask why there had been so much mileage on my van considering the… Read Full Review

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