Solus www.solusarc.co.uk

Solus www.solusarc.co.uk
★★★★★
4.6
91.0% of users recommend this
  • Value For Money

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“Excellent service, polite and friendly”

★★★★★

written by Phillipsxb63 on 06/04/2017

After my accident I was quickly contacted by Solus, who completed my repair professionally and in record time. No complaints.

Solusarc's Comment

Written on: 06/04/2017

Good morning

Thank you for submitting a review, great to read that contact was soon after the accident and repairs were carried out quickly.

We have a couple of sites that cover Orpington, please can you confirm which one you went to?

Many thanks
Cathy
Solus Customer Care

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“Accident repair”

★★★★★

written by on 06/04/2017

We are very impressed by the efficient and friendly service given by all the team at Solus. Pleased with the repair of the car aswell

Solusarc's Comment

Written on: 06/04/2017

Good morning

Thank you for your review, glad that we impressed you with the service and the repairs completed. Please can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

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“Great!”

★★★★★

written by Charlie426 on 06/04/2017

Staff members were polite and willing to help with all enquiries and requests. Definitely put the customer first and were willing to go out of their way to collect and drop off the car on dates and at times that we're suitable to me. The car was dropped off looking great, and sparkly clean! Would definitely recommend.

Solusarc's Comment

Written on: 06/04/2017

Good morning

Thank you for submitting a review, happy to read the team were polite and assisted with any enquiries. Glad that car was returned clean and tidy. Please can you confirm which site your car went to so I can share your comments?

Many thanks
Cathy
Solus Customer Care

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“Glad to get my Lexus back”

★★★★☆

written by 435Crowley on 06/04/2017

Member of staff came to pick up my car and same person delivered my car back was very polite and easy to speak to .He answered anything I asked about the company and about the warranty

Solusarc's Comment

Written on: 06/04/2017

Good morning

Thank you for submitting a review, I am pleased that the driver was polite and answered any questions. Can you confirm which site the car went to so I can pass on your comments?

Many thanks
Cathy
Solus Customer Care

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“Pleasure to deal with ”

★★★★★

written by Antony323 on 06/04/2017

Absolute pleasure to deal with. Very quick turn around with courtesy car and getting my car back. Would definitely recommend to people.

Solusarc's Comment

Written on: 06/04/2017

Good morning

Thank you for submitting a review, lovely to read what great service you received. Please can you confirm which site completed the repairs?

Many thanks
Cathy
Solus Customer Care

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“Solus Car Repair Service”

★★★★☆

written by Corbettoh120 on 05/04/2017

Efficient, polite and helpful service when repairing accident damaged Focus. Very happy with standard of work. No negatives to report. Kept me informed at each stage.

Solusarc's Comment

Written on: 06/04/2017

Good morning

Thank you for submitting a review, great to read that the team were polite, efficient and helpful in repairing your car. I have passed on your comments to Cumbernauld :-)

Many thanks
Cathy
Solus Customer Care

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“Excellent costumer service”

★★★★★

written by Stonelu134 on 05/04/2017

The service has been excellent throughout, from notification and arrangements of when my car was going to be collected, information on progress of work to delivery of the repaired car. Very friendly staff. Definetely recommended.

Solusarc's Comment

Written on: 06/04/2017

Good morning

Thank you for submitting a review, great to read how smoothly everything went. I would really like to pass on your comments, please can you confirm which site the car went to?

Many thanks
Cathy
Solus Customer Care

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“Very Happy customer”

★★★★☆

written by Edyta_M on 05/04/2017

I was very pleasantly surprised about the whole experience. All staff was very polite and I have been kept updated from start to finish. Once I have dropped my car off (Tuesday morning), my courtesy car was there waiting for me. I have been also told that I will receive a phone call later that day from the engineer who will be looking at my car and by lunch time I have already had an update. After two more days I supposed to be contacted again to get a completion date, but at the end I have rang and asked for it. I have received another call on Monday from the Engineer that my car is ready to be picked up. I was very happy to hear it and very happy to see that my car was returned in spotless condition. Would definitely recommend to anyone Solus Luton Centre to anyone.

Solusarc's Response to Edyta_M's Review

Written on: 06/04/2017

Good morning

Thank you for submitting a review, really pleased with how everything went except the slight slip on the communication after speaking with the engineer.

I have passed your comments onto the team :-)

Many thanks
Cathy
Solus Customer Care

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“Great service, good communication and excellent...”

★★★★☆

written by Vancetj1986 on 05/04/2017

Great service, good communication and excellent quality work. Thanks

Solusarc's Comment

Written on: 05/04/2017

Good morning

Thank you for submitting a review, great to read that the team provided a great service and kept you updated.

Many thanks
Cathy
Solus Customer Care

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“Speedy Service - Effecent ”

★★★★☆

written by Peck250 on 05/04/2017

From start to finish very good, driver who dropped car off very informative and helpful.

Solusarc's Comment

Written on: 05/04/2017

Good morning

Thank you for submitting a review, really pleased to read how well everything went. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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“Recent repair to my car by Hitchin”

★★★★★

written by ShyanneMcCall297 on 05/04/2017

The service was very good. People came out to review the car quickly and was taken away when they said it would be. I received regular text updates through the process and it was returned with a minimum of inconvenience with the repair undertaken.

Solusarc's Comment

Written on: 05/04/2017

Good morning

Thank you for submitting a review, great that the team dealt with the car quickly and with little inconvenience to you. I have passed on your comments to the site.

Many thanks
Cathy
Solus Customer Care

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“Repair my car ”

★★★★★

written by Romeroze39 on 04/04/2017

Only had my new car for two years.when my wife drove my car to work and parked it . She works in old people's home were visitors come and go all day. When one chap tried to park his car by mine and hit my car about 3 times.i was so annoyed when she came home . But when I had my car repaired with solus and delivered back to me as a new car I was so happy with the work done thanks a lot .i would recommend solus to everyone.great Service

Solusarc's Comment

Written on: 05/04/2017

Good morning

Thank you for submitting a review and letting us know how well the repairs were complete to your car. I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

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“Fantastic Service!!”

★★★★★

written by BMW9313 on 04/04/2017

The whole experience has been first class from start to finish. The communication has been excellent and I have been kept informed at every stage. The repair itself is also faultless and you wouldn't even know that it is a completely new door as the colour match is to a high standard. Thanks

Solusarc's Response to BMW9313's Review

Written on: 05/04/2017

Good morning

Thank you for submitting a review, really pleased that you are happy with the service and that communication was good, along with the repairs.

I have passed on your comments

Many thanks
Cathy
Solus Customer Care

Reply to this comment

Solusarc's Response to BMW9313's Review

Written on: 05/04/2017

Good morning

Thank you for submitting a review, really pleased that you are happy with the service and that communication was good, along with the repairs.

I have passed on your comments

Many thanks
Cathy
Solus Customer Care

Reply to this comment
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“Very good service, very quick and thorough as well as...”

★★★★★

written by Edgarq2 on 04/04/2017

Very good service, very quick and thorough as well as flexible.

Solusarc's Comment

Written on: 04/04/2017

Good morning

Thank you for letting us know that the service was good and quick. I would like to share your comments please can you confirm which site the car went to?

Many thanks
Cathy
Solus Customer Care

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“Good hire car but would have liked manual to configure...”

★★★★★

written by Stevew124 on 03/04/2017

Good hire car but would have liked manual to configure Bluetooth and would have liked auxiliary audio input.staff friendly.quick and good repair

Solusarc's Response to Stevew124's Review

Written on: 04/04/2017

Good morning

Thank you for submitting a review, sorry the Bluetooth wasn't explained but great to read the staff were friendly and repairs were good and completed quickly.

Many thanks
Cathy
Solus Customer Care

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“Fantastic Repair Service”

★★★★★

written by SelinaRawlings on 03/04/2017

Was very impressed with how swiftly Solus contacted me and came out to view the damage. I was expecting to wait for a considerable amount of time before my car was repaired, due to the parts needed and was amazed how speedily Solus were able to get them within 2 days of viewing the damage. I was working when my car needed to be repaired and Solus came and collected the car from my works address and dropped off a hired car. This was greatly appreciated, as it caused me little disruption to my working day. The next day they delivered the car back to my home completely repaired. The car had also been polished and cleaned and was a very pleasant surprise it looked as good as new. When I spoke to staff on the phone they were always very helpful and left messages to keep me informed. Great service provided from all the team.

Solusarc's Response to SelinaRawlings's Review

Written on: 04/04/2017

Good morning

Thank you for submitting a review, great to read that the team dealt with everything quickly and professionally with little disruption to your day. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
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“Satisfactory service”

★★★★☆

written by on 03/04/2017

Satisfactory service. Prompt delivery and collection of courtesy car.

Solusarc's Comment

Written on: 03/04/2017

Good morning

Thank you for submitting a review, pleased to read that you are satisfied with the service and the team were prompt on collection and delivery.

Please can you confirm which site it was that carried out the repairs?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
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“My car was fixed in good time, with updates along the...”

★★★★☆

written by Mosercn44 on 03/04/2017

My car was fixed in good time, with updates along the way. Very good service overall, and would recommend.

Solusarc's Comment

Written on: 03/04/2017

Good morning

Thank you for submitting a review, pleased that you are happy with the repair time and communication. Please can you confirm which site the car went to so I can share your comments?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
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“Car repairs”

★★★★★

written by Rodolfox1951 on 03/04/2017

Having had an accident in my car I dreaded the hassle of getting it repaired etc. Solus were fantastic... collected my car from home and then delivered it back, good as new a week later. No hassle at all!

Solusarc's Comment

Written on: 03/04/2017

Good morning

Thank you for submitting a review, really pleased that the team took the stress away from the experience and made it no hassle. I would like to share your comments, please can you confirm which site repaired the car?

Many thanks
Cathy
Solus Customer Care

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“I was very impressed with the company. They contacted...”

★★★★★

written by on 03/04/2017

I was very impressed with the company. They contacted me on the same day that I advised my insurance company of the accident. I sent photos through as requested and the engineer contacted me to discuss the damage. They ordered the necessary parts and booked my car in for repair. The parts arrived earlier than expected so they contacted me to see if the car was available earlier that the booking in date. The car was collected that day and was returned later the same day. Very impressed with the company and the repair.

Solusarc's Comment

Written on: 03/04/2017

Good morning

Thank you for submitting a review, great to read how quickly the repairs were complete. I would really like to share your comments with the team involved, please can you confirm which site the car went to?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
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Asked by Rfirmstone on 7th October 2016 Report this content
What is the Head Office complaints procedure for Solus Accident Repair as I seem to have exhausted the local branch process?

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Answers (2)
Report this content G841eoa Written on: 12/10/2016
Not sure about head office procedures, but you can always try them, also complain to your insurance company & specify a time scale for reply, if Aviva chances are they will not respond, then go to the insurance ombudsman & get them to look into the issue with your insurance company & respectfully request that the poorly repaired vehicle is taken to a manufacture approved repairer to fix the problems.
Report this content MWROERS1949 Written on: 13/10/2016
I haven't had to escalate as I've been happy with them, bu I support the advice below from G841eoa MWR
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