written by Phillipsxb63 on 06/04/2017
After my accident I was quickly contacted by Solus, who completed my repair professionally and in record time. No complaints.
written by on 06/04/2017
We are very impressed by the efficient and friendly service given by all the team at Solus. Pleased with the repair of the car aswell
written by Charlie426 on 06/04/2017
Staff members were polite and willing to help with all enquiries and requests. Definitely put the customer first and were willing to go out of their way to collect and drop off the car on dates and at times that we're suitable to me. The car was dropped off looking great, and sparkly clean! Would definitely recommend.
Written on: 06/04/2017
Good morning
Thank you for submitting a review, happy to read the team were polite and assisted with any enquiries. Glad that car was returned clean and tidy. Please can you confirm which site your car went to so I can share your comments?
Many thanks
Cathy
Solus Customer Care
written by 435Crowley on 06/04/2017
Member of staff came to pick up my car and same person delivered my car back was very polite and easy to speak to .He answered anything I asked about the company and about the warranty
written by Antony323 on 06/04/2017
Absolute pleasure to deal with. Very quick turn around with courtesy car and getting my car back. Would definitely recommend to people.
written by Corbettoh120 on 05/04/2017
Efficient, polite and helpful service when repairing accident damaged Focus. Very happy with standard of work. No negatives to report. Kept me informed at each stage.
written by Stonelu134 on 05/04/2017
The service has been excellent throughout, from notification and arrangements of when my car was going to be collected, information on progress of work to delivery of the repaired car. Very friendly staff. Definetely recommended.
written by Edyta_M on 05/04/2017
I was very pleasantly surprised about the whole experience. All staff was very polite and I have been kept updated from start to finish. Once I have dropped my car off (Tuesday morning), my courtesy car was there waiting for me. I have been also told that I will receive a phone call later that day from the engineer who will be looking at my car and by lunch time I have already had an update. After two more days I supposed to be contacted again to get a completion date, but at the end I have rang and asked for it. I have received another call on Monday from the Engineer that my car is ready to be picked up. I was very happy to hear it and very happy to see that my car was returned in spotless condition. Would definitely recommend to anyone Solus Luton Centre to anyone.
Written on: 06/04/2017
Good morning
Thank you for submitting a review, really pleased with how everything went except the slight slip on the communication after speaking with the engineer.
I have passed your comments onto the team :-)
Many thanks
Cathy
Solus Customer Care
written by Vancetj1986 on 05/04/2017
Great service, good communication and excellent quality work. Thanks
written by Peck250 on 05/04/2017
From start to finish very good, driver who dropped car off very informative and helpful.
written by ShyanneMcCall297 on 05/04/2017
The service was very good. People came out to review the car quickly and was taken away when they said it would be. I received regular text updates through the process and it was returned with a minimum of inconvenience with the repair undertaken.
written by Romeroze39 on 04/04/2017
Only had my new car for two years.when my wife drove my car to work and parked it . She works in old people's home were visitors come and go all day. When one chap tried to park his car by mine and hit my car about 3 times.i was so annoyed when she came home . But when I had my car repaired with solus and delivered back to me as a new car I was so happy with the work done thanks a lot .i would recommend solus to everyone.great Service
written by BMW9313 on 04/04/2017
The whole experience has been first class from start to finish. The communication has been excellent and I have been kept informed at every stage. The repair itself is also faultless and you wouldn't even know that it is a completely new door as the colour match is to a high standard. Thanks
Written on: 05/04/2017
Good morning
Thank you for submitting a review, really pleased that you are happy with the service and that communication was good, along with the repairs.
I have passed on your comments
Many thanks
Cathy
Solus Customer Care
Written on: 05/04/2017
Good morning
Thank you for submitting a review, really pleased that you are happy with the service and that communication was good, along with the repairs.
I have passed on your comments
Many thanks
Cathy
Solus Customer Care
written by Edgarq2 on 04/04/2017
Very good service, very quick and thorough as well as flexible.
written by Stevew124 on 03/04/2017
Good hire car but would have liked manual to configure Bluetooth and would have liked auxiliary audio input.staff friendly.quick and good repair
written by SelinaRawlings on 03/04/2017
Was very impressed with how swiftly Solus contacted me and came out to view the damage. I was expecting to wait for a considerable amount of time before my car was repaired, due to the parts needed and was amazed how speedily Solus were able to get them within 2 days of viewing the damage. I was working when my car needed to be repaired and Solus came and collected the car from my works address and dropped off a hired car. This was greatly appreciated, as it caused me little disruption to my working day. The next day they delivered the car back to my home completely repaired. The car had also been polished and cleaned and was a very pleasant surprise it looked as good as new. When I spoke to staff on the phone they were always very helpful and left messages to keep me informed. Great service provided from all the team.
Written on: 04/04/2017
Good morning
Thank you for submitting a review, great to read that the team dealt with everything quickly and professionally with little disruption to your day. I have passed your comments onto the team.
Many thanks
Cathy
Solus Customer Care
written by on 03/04/2017
Satisfactory service. Prompt delivery and collection of courtesy car.
Written on: 03/04/2017
Good morning
Thank you for submitting a review, pleased to read that you are satisfied with the service and the team were prompt on collection and delivery.
Please can you confirm which site it was that carried out the repairs?
Many thanks
Cathy
Solus Customer Care
written by Mosercn44 on 03/04/2017
My car was fixed in good time, with updates along the way. Very good service overall, and would recommend.
written by Rodolfox1951 on 03/04/2017
Having had an accident in my car I dreaded the hassle of getting it repaired etc. Solus were fantastic... collected my car from home and then delivered it back, good as new a week later. No hassle at all!
Written on: 03/04/2017
Good morning
Thank you for submitting a review, really pleased that the team took the stress away from the experience and made it no hassle. I would like to share your comments, please can you confirm which site repaired the car?
Many thanks
Cathy
Solus Customer Care
written by on 03/04/2017
I was very impressed with the company. They contacted me on the same day that I advised my insurance company of the accident. I sent photos through as requested and the engineer contacted me to discuss the damage. They ordered the necessary parts and booked my car in for repair. The parts arrived earlier than expected so they contacted me to see if the car was available earlier that the booking in date. The car was collected that day and was returned later the same day. Very impressed with the company and the repair.
Written on: 03/04/2017
Good morning
Thank you for submitting a review, great to read how quickly the repairs were complete. I would really like to share your comments with the team involved, please can you confirm which site the car went to?
Many thanks
Cathy
Solus Customer Care
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As rated by our community of reviewers
Solusarc's Comment
Written on: 06/04/2017
Good morning
Thank you for submitting a review, great to read that contact was soon after the accident and repairs were carried out quickly.
We have a couple of sites that cover Orpington, please can you confirm which one you went to?
Many thanks
Cathy
Solus Customer Care