Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★★★★★

“Faultless repair and customer service.”

Written on: 11/10/2019

Faultless repair and customer service… Read Full Review

Solusarc's Comment

Written on: 14/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★☆

“Very good and prompt service”

Written on: 11/10/2019 by CLEMHAMS (2 reviews written)

Very pleased with repair work, swift turnaround and prompt and courteous pickup and drop back service Would have been 5 stars but A little disappointed that an accidental black paint dribble ( it’s a white car) , whilst in Repair Centre, was not noticed and dealt with. It’s being addressed separately - thank you… Read Full Review

Solusarc's Response to CLEMHAMS's Review

Written on: 14/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair. Apologies for the paint issue that you mentioned. Thank you for your patience with allowing us to resolve this for you.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Amazing service and great customer care”

Written on: 11/10/2019 by Grantcornelius (1 review written)

My car was very damaged and had to wait for parts but they did everything in a timely fashion and the quality of customer service and care was amazing. I was updated every two to three days and the people I spoke with where very informative and cheerful… Read Full Review

Solusarc's Response to Grantcornelius's Review

Written on: 14/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

We will pass on your comments to the team at Guildford.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Simply Superb Service”

Written on: 11/10/2019 by Webswitch (1 review written)

Could not fault any part of the process. Initial contact was excellent, we agreed a mutually convenient time for the repair and everything went like clockwork. The repair was perfect,drop off and pick up staff were excellent, professional, and a credit to you… Read Full Review

Solusarc's Response to Webswitch's Review

Written on: 14/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★☆☆

“solus plate says ACCIDENT!”

Written on: 11/10/2019 by telemark1 (1 review written)

No one wants to get their car back with a solus number plate it screams this car has had an accident and been repaired… Read Full Review

Solusarc's Response to telemark1's Review

Written on: 14/10/2019

Good afternoon

Thank you for submitting a review. I'm sorry to hear that you're not happy with the number plate that has been fitted to you car

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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★★★★★

“The best company ”

Written on: 10/10/2019 by DahliaMaher (1 review written)

Solus is providing professional services and for us was a pleasant experience even though we get there for fixing our car that was involved in an not-our fault accident So far, I was amazed by the company punctuality in repairing, efficiency and the excellent quality that they deliver to their customers Well done!… Read Full Review

Solusarc's Comment

Written on: 14/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★☆☆☆

“Replaced unnecessary parts”

Written on: 10/10/2019

The repair was for superficial damage resulting from a rear end shunt and paid for by the third party's insurance. The MoT inspection (not at Solus) the day after the collision confirmed that there was no structural damage. The work necessary was a replacement bumper. Additionally, Solus replaced the rear number plate and the parcel shelf, neither of which were damaged. It also appears that the boot door support strut was replaced although I can't be certain. The interior panel wasn't clipped… Read Full Review

Solusarc's Comment

Written on: 11/10/2019

Good afternoon

Thank you for submitting a review. I'm sorry to hear that you're not happy with some the work completed as part of your repair in addition to the other issues you have mentioned.

Please can you confirm the first part of your registration number so that I can look into this further with the team at Hitchin?

Many thanks
Chris
Solus Customer Care

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★★☆☆☆

“Staff caused further damage ”

Written on: 10/10/2019

I was due to have my car returned after repair when Solus contacted me to say that the staff member who had valeted the car had reversed it in to another vehicle causing further damage. The caller advised me that it wouldn’t cost me anything but they would need to keep the vehicle to repair the further damage which sounded quite significant! I advised the caller that I was going on holiday the next day for one week and I was told that wouldn’t be a problem but then Solus kept contacting… Read Full Review

Solusarc's Comment

Written on: 11/10/2019

Good afternoon

Thank you for submitting a review. I'm sorry to hear about the damage caused to your vehicle and the issues you experienced with communication.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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★★★★★

“excellent all round service”

Written on: 10/10/2019 by richarda444 (1 review written)

Perfect communication and regularly updated on the progress of my cars repair. Could not have been easier. Car delivered back cleaned and in excellent order. I would definitely recommend to family and friend. … Read Full Review

Solusarc's Response to richarda444's Review

Written on: 11/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Quick and Efficient”

Written on: 10/10/2019

I recently had an Audi TT repaired at Solus. They picked up the car and left me a hire car, with minimal fuss. They then fixed the issues in a couple of days, ahead of time, and my car was returned, fully-repaired and cleaned for no extra cost. Highly recommended… Read Full Review

Solusarc's Comment

Written on: 11/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Peugeot damage repair”

Written on: 10/10/2019 by Chas13 (1 review written)

The information I received on the dates for collection and return were very helpful. The mechanic who brought the courtesy car took time to show me its main features. My car was beautifully clean when it was returned and the repairs well carried out… Read Full Review

Solusarc's Response to Chas13's Review

Written on: 11/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Perfect repair”

Written on: 10/10/2019 by Jurica (1 review written)

I am impressed with your service. Perfect… Read Full Review

Solusarc's Response to Jurica's Review

Written on: 11/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service you experienced with us.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Lovely service from staff.”

Written on: 10/10/2019 by Levijf (1 review written)

The staff were so helpful at solus. I woke up tuesday morning to find my car had been badly damaged, by the wednesday it had been picked up and a courtesy car (a 19 plate good condition courtesy) dropped off for me. The staff kept me well informed, they phoned me when parts were ordered, when they were delivered and with an estimated finish date. When they phoned to let me know it would be done the following day I explained I had 3 long shifts in a row. They offered to drop my car at work for… Read Full Review

Solusarc's Response to Levijf's Review

Written on: 11/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Car repairs after accident.”

Written on: 09/10/2019

My car was collected, repaired and returned with no fuss. All work carried out was excellent and car returned having been valeted. I was kept informed my email or phone as to how work was proceeding. I was very impressed… Read Full Review

Solusarc's Comment

Written on: 11/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Brilliant well done ”

Written on: 09/10/2019 by SuzyBlanch (1 review written)

Thank you thank you thank you. My car is back now looks fabulous great job by everyone. Everybody has been so lovely and made what was a horrible experience much better. Please let everyone know how happy I am with their professionalism and the kindness that has been show. Thank you … Read Full Review

Solusarc's Response to SuzyBlanch's Review

Written on: 11/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Helpful and Efficient”

Written on: 09/10/2019

I received my car back today. The repair work looks excellent and the car was returned clean and sparkling. The staff at Solus were very helpful and understanding as I had a family bereavement on the day they collected the car. They made sure I didn't need to worry about a thing for the 12 days they had my car, including arranging an MOT. The work is guaranteed by them for 3 years which gives me peace of mind. Thank you Solus… Read Full Review

Solusarc's Comment

Written on: 11/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Megan2019's Comment

Written on: 14/10/2019

It was Park Royal

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★★★★★

“car body repair”

Written on: 09/10/2019 by fenderdog (1 review written)

The efficiency of the process was really good, very hassle free, the quality of the repair was excellent… Read Full Review

Solusarc's Response to fenderdog's Review

Written on: 11/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Speedy, efficient service!”

Written on: 09/10/2019 by Rossse429 (1 review written)

Very pleased with the service we received: courteous staff who notified us at each stage of the operation, first-rate and speedy repair with car collected and returned to our home within 48 hours, and the whole process proving very efficient and trouble-free. Thank you… Read Full Review

Solusarc's Comment

Written on: 09/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Norfolkbroad13's Comment

Written on: 10/10/2019

The Guildford site

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★★★★★

“I cannot fault Solus they kept me updated nearly every...”

Written on: 08/10/2019 by ConorMcCurdy62 (1 review written)

I cannot fault Solus they kept me updated nearly every day regarding my car by email or phone Everyone who I had spoken to was always very professional and polite and very helpful Even the gentleman who brought my car back was helpful and professional said any problem we are just on the end of the phone.. … Read Full Review

Solusarc's Comment

Written on: 09/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Front wing repair”

Written on: 08/10/2019 by GregoryReeves (1 review written)

Great service with quick turnaround. All the staff I dealt with were friendly and helpful from the engineer to the guy on the switchboard - thank you. Job carried out to high standard and you delivered on all your promises. Would definitely recommend you… Read Full Review

Solusarc's Comment

Written on: 09/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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