Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★★★★★

“Efficient and friendly service”

Written on: 07/07/2020 by LesV (1 review written)

Although the only local repair centre for our insurance was 40 miles away they picked up and delivered the car when they said they would. We were kept informed of the progress and given current pandemic work was carried out in timely manner. Top marks!… Read Full Review

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★★★★☆

“Nice Work!!!”

Written on: 07/07/2020 by gaddevamsi84 (1 review written)

Job well done however I have been told that an email with the detailed breakdown of work undertaken will be sent for warranty purposes but never received that… Read Full Review

Solusarc's Response to gaddevamsi84's Review

Written on: 07/07/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with your repair.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into the issue with the breakdown of your work?

Many thanks
Chris
Solus Customer Care

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Gaddevamsi84's reply to Solusarc's Comment

Written on: 08/07/2020

Hi,

Reg is VM51 and the repaired center is Solus, Basingstoke. Thanks

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★★★★★

“Repair of Toyota Yaris ”

Written on: 06/07/2020 by Blacklablover (1 review written)

Everybody I dealt with was polite and professional and communication was good, being kept up to date with the progress as well as with telephone calls and on collecting and delivering the car back… Read Full Review

Solusarc's Response to Blacklablover's Review

Written on: 07/07/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

We will pass your comments onto the team at Epsom.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Great customer service from all members of staff”

Written on: 06/07/2020 by julianajones (1 review written)

Everyone I dealt with at Solus had great communication skills. The engineer in particular gave comprehensive information relating to the repairs that were being carried out on my car. I was also very impressed when there was a cancellation and I was called back to say that I my car could be returned earlier… Read Full Review

Solusarc's Response to julianajones's Review

Written on: 06/07/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Julianajones's reply to Solusarc's Comment

Written on: 07/07/2020

It was the rather wonderful team at Solus Park Royal

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★★★★★

“Efficient with Good communication ”

Written on: 06/07/2020 by Wallsie20 (1 review written)

Good service from start to finish. Eady to upload damage pictures. Regular updates via text and phone call. Car returned when promised and fully cleaned… Read Full Review

Solusarc's Response to Wallsie20's Review

Written on: 06/07/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Wallsie20's reply to Solusarc's Comment

Written on: 07/07/2020

It was Solus Park Royal. Thanks

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★☆☆☆☆

“Poor”

Written on: 03/07/2020 by VioletJohnson (1 review written)

My car was delivered and the paint work along the seal of the car door was not buffed / polished it looked and felt rough. I told the delivery guy and he took pictures and decided to call the office there and then to inform them about the issue. I was then hard the phone to talk to the ops manager, who then spoke down to me and told me they did not do work on that part of the car after a couple of minutes of arguing with me he then said wait a minute I’m just coming into this half way through… Read Full Review

Solusarc's Comment

Written on: 06/07/2020

Good afternoon

Thank you for submitting a review. I'm sorry to hear that you're not happy with the quality of your repair or the way that your complaint was handled including the call with one of our operations leads.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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★★★★★

“repaired damage to my car”

Written on: 03/07/2020 by 82Murphy-Alt (1 review written)

excellent repairs car looks like new again great job very informal staff would recommend to everyone well done to all concerned… Read Full Review

Solusarc's Comment

Written on: 06/07/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Great service ”

Written on: 03/07/2020 by AMW13 (1 review written)

They worked really quickly on my repair and kept Me up to date with it. The car came back perfect all Valeted inside and out… Read Full Review

Solusarc's Response to AMW13's Review

Written on: 06/07/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Quick turn around and good communication”

Written on: 03/07/2020 by dorianfuller (1 review written)

They collected my car to replace its Catalytic convertor on Tuesday morning and had returned it by Thursday noontime. Very efficient, and I was kept informed via phone on progress… Read Full Review

Solusarc's Response to dorianfuller's Review

Written on: 06/07/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the speed of your repair and that you were kept informed.

We will pass your comments onto the team at Luton.

Many thanks
Chris
Solus Customer Care

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★☆☆☆☆

“Communication ”

Written on: 03/07/2020 by MAUREEN3120 (1 review written)

My car was taken when we went into lockdown. I have been without approximately 14weeks. It was returned two days ago. The repaint work on the passenger door was rough you could feel it lumpy with your hand and my win mirror was all scratched. The inside had not even ben hoovered out. Called Aviva my Insurance Company who said they would get Solus to call me I have not heard anything so I will call today. Sadly not a good experience after being without my car so long. hi Hertfordshire … Read Full Review

Solusarc's Response to MAUREEN3120's Review

Written on: 03/07/2020

Good afternoon

Thank you for submitting a review. I'm sorry to her you're not happy with the quality of your repair.

Please can you confirm the first part of your registration and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Pleased as punch”

Written on: 02/07/2020 by Andersen322 (1 review written)

Because of Covid 19 we had a long wait before the car was collected( no blame there). When it was picked up the driver who brought the courtesy car over wiped the car controls and door handles before leaving it, he was very professional and was the same driver who returned our car 5 days later. The repairs on the car were very good and they even cleaned it. I had a couple of occasions where I needed to speak to someone and time the lady I spoke to was very helpful and polite. Job well done… Read Full Review

Solusarc's Comment

Written on: 06/07/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★☆

“Fast and professional, pleasure to work with. ”

Written on: 02/07/2020

I had to use theirs service due to incident. They provide me curtesy car and did repair my own. First impression very positive was when I got brand new car, was small car; but had only just above 1000 miles on clock. Communication was good and efficient. Repair on my car-done fast and looks good, no hassle. They do what they meant to do… Read Full Review

Solusarc's Comment

Written on: 02/07/2020

Good morning

Thank you for submitting a review and letting us know about your experience. Really pleased the team was good and efficient. I have passed your comments onto the team at Birmingham to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“GOOD SERVICE AND COMMUNICATION”

Written on: 01/07/2020 by 473Kearney (1 review written)

Picked van up earlier due to cancellation, contacted every step of the way, delivered in a clean and tidy condition. only issue was the bull bars were not fitted back on although the said they would. However as said communication was very good. … Read Full Review

Solusarc's Comment

Written on: 02/07/2020

Good morning

Thank you for submitting a review and letting us know about the service received. I am sorry to read that all work wasn't completed as expected but pleased the team communicated throughout.

Please can you confirm which site your van was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Body work repair excellent. ”

Written on: 30/06/2020 by Shugc (1 review written)

The car was collected and delivered back with helpfull notification and courtesy. The body work repair was well done. When the car was returned the parking camera and the parking sensers were found to be faulty. It has quickly been arranged for the car to be picked up again and the fault rectifed. If this is done with the same professionalism as the body repair I will be very satisfied… Read Full Review

Solusarc's Response to Shugc's Review

Written on: 02/07/2020

Good morning

Thank you for submitting a review and letting us know about your experience. I am sorry it is having to come back to us for the sensors and camera to be rectified but glad the team responded quickly.

Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Five stars fantastic service!”

Written on: 29/06/2020 by jas7272727272 (1 review written)

My car was taken in for repair with Solus following a collision which was not my fault and I was absolutely impressed from start to finish. Communication was swift, punctual and frequent, I had complete reassurances about the safety of my car at every step of the way. The drivers who picked my car up were polite, professional and sensible, the engineer who called to update me was knowledgeable and friendly. The driver who dropped my car off, again, was polite friendly and even found time to… Read Full Review

Solusarc's Response to jas7272727272's Review

Written on: 30/06/2020

Good morning

Thank you for submitting a review and letting us know about how fantastic the service was. Please can you spare a minute to let me know which site your car was repaired by so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“, car looks like new again. ”

Written on: 29/06/2020 by speedbird7 (1 review written)

Excellent service, courtesy car delivered to my door and my car taken away for repair. Kept informed of progress and my repaired car returned by pleasant friendly delivery guys. It took a day longer than predicted but they informed me and I had courtesy car so no problem. Car looks great and a lovely valet of my vehicle too. Excellent service And am very pleased with everything. Thank you Solus… Read Full Review

Solusarc's Response to speedbird7's Review

Written on: 30/06/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and the service received. I have passed your comments onto the team in Coventry to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“First class service!”

Written on: 27/06/2020 by Talonz57 (1 review written)

Solus we’re appointed by our insurance company to carry out repairs to our car. We were contacted immediately, kept fully informed of progress which was completed on time to an excellent standard. Absolutely brilliant experience, very happy!… Read Full Review

Solusarc's Comment

Written on: 29/06/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and repairs. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Great service ”

Written on: 27/06/2020 by HeatherV01 (1 review written)

Really pleased with the repair on my van. Solid maintained good communication and have done an excellent job. … Read Full Review

Solusarc's Response to HeatherV01's Review

Written on: 29/06/2020

Good morning

Thank you for submitting a review and letting us know that the team kept you updated and you are happy with the repairs.

Please can you spare a minute to let me know which site your van went to?

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Excellent Service”

Written on: 26/06/2020 by Izzybatty (1 review written)

Excellent service - a little difficult to get through on the phone at times but obviously short staffed due to. Covid 19. Always called back when they picked up texts though. Very friendly staff - and my car is restored to its former glory!… Read Full Review

Solusarc's Response to Izzybatty's Review

Written on: 26/06/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated. Thank you for your patience with the issues with the phones.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Fantastic service”

Written on: 26/06/2020 by Mike24066 (1 review written)

From collection to return, my car was treated with care… Read Full Review

Solusarc's Response to Mike24066's Review

Written on: 26/06/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service you experienced.

We will pass your comments onto the team at Birmingham.

Many thanks
Chris
Solus Customer Care

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