Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
91.0% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Solus www.solusarc.co.uk - Ask a question now

Media Gallery for Solus www.solusarc.co.uk

Solus www.solusarc.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Solus Leatherhead”

Written on: 26/03/2020 by Peter1944 (1 review written)

Recommend by my insurer Exceptional service collected car, repaired and returned in three days As we are in the middle of a pandemic and I am at home isolating I could not have ask for more Staff very friendly and knowlegable and kept me fully informed… Read Full Review

Solusarc's Response to Peter1944's Review

Written on: 30/03/2020

Good morning

Thank you for submitting a review. Great to read that you received an exceptional service and the car was returned quickly.

I have passed your comments onto the team.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Accident car body damage repair”

Written on: 26/03/2020 by jayeverett (1 review written)

Vehicle collected from my home promptly and efficiently. Damage to rear offside wing, light clustre and body panel. All damage repaired and vehicle returned promptly… Read Full Review

Solusarc's Response to jayeverett's Review

Written on: 30/03/2020

Good morning

Thank you for submitting a review and letting us know that you are happy with the repairs. Please can you let us know which site your car was repaired by?

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment

Jayeverett's reply to Solusarc's Comment

Written on: 30/03/2020

Damage repaired by Solus, Ipswich.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“Excellent Service”

Written on: 26/03/2020 by JulietGoode (1 review written)

Great service. Picked up when said and delivered back sparkly clean. Informed of times of collection & drop off… Read Full Review

Solusarc's Comment

Written on: 30/03/2020

Good morning

Thank you for submitting a review and letting us know that you received a great service. Please can you confirm which site your car was repaired by as we have a couple of sites that cover Aldershot?

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“souls repair centre birmingham”

Written on: 25/03/2020 by LukasFanning (1 review written)

excellent service through out the duration of the repair. Clear and precise communication through out… Read Full Review

Solusarc's Comment

Written on: 26/03/2020

Good morning

Thank you for submitting a review and letting us know about the service received. Great to read that you had clear communication throughout.

I have passed your comments onto the team to share with everyone.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“My car has been returned to me today at 3pm, the cars...”

Written on: 25/03/2020 by Tdf73 (1 review written)

My car has been returned to me today at 3pm, the cars body work is not satisfactory! The passengers side door and wing are out of line, there is also blue spray paint on the front window trim and and over spray of lacquer on the drivers door! I spoke to the company over the phone before the man left with the loan car. I have now been left with my car!!! Just wanted to inform you that this problem is not resolved… Read Full Review

Solusarc's Response to Tdf73's Review

Written on: 30/03/2020

Good morning

Thank you for submitting a review and letting us know about your experience. I am so sorry to read that the repairs were not completed to a satisfactory standard. I understand from the team that your car was brought back in Friday and repairs completed? I hope now it is to an acceptable standard?

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Really impressed”

Written on: 25/03/2020

Had some front end repairs to be Yaris carried out by Solus. They were excellent, both with the work done and keeping me updated with progress & any issues which needed my input. The pick-up and delivery we on time too. Overall very impressed. Thoroughly recommended… Read Full Review

Solusarc's Comment

Written on: 26/03/2020

Good morning

Thank you for submitting a review and letting us know about the service you have received. Really pleased that the team kept you updated and that you are impressed with our service.

I have passed your comments onto the team to share with everyone.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Superb service for a Fiat Doblo”

Written on: 25/03/2020 by Happyfiat (1 review written)

My mum took delivery of her repaired car today and although she can't currently go anywhere due to the coronavirus situation she was delighted. I have dealt with the phone calls and any administration and have also been very pleased with the friendly staff and how helpful they have been. Both the people who took and delivered the car were very friendly and considerate… Read Full Review

Solusarc's Response to Happyfiat's Review

Written on: 26/03/2020

Good morning

Thank you for submitting a review and letting us know about your experience. Really pleased to read that you and your mum are happy with the repairs and service.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Following the vandalism of my car by some local...”

Written on: 24/03/2020 by Thebaldeagle1959 (1 review written)

Following the vandalism of my car by some local idiots, my insurance company booked Solus for the repairs. From the moment they were assigned, I received regular and clear updates about the car; from the collection right through to the delivery. Everyone that I spoke to was extremely polite and, understanding of my needs. When it came to returning the car, I explained that due to being exposed to someone with Coronavirus, I was unable to receive the keys etc. Even then, there was no issue… Read Full Review

Solusarc's Response to Thebaldeagle1959's Review

Written on: 25/03/2020

Good morning

Thank you for submitting a review. I'm really pleased that the team made the process clear and kept you updated. I am sorry to read you've been exposed to Coronavirus, I hope you and the person you've been in contact with are well or making a good recovery. I'm glad the team did what they could to protect themselves but to also get your car back to you.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“authorization for repairs was very slow.”

Written on: 24/03/2020 by ubeyde (1 review written)

it took over 3 weeks from when my car was take for aviva insurance to approve the repair. i do understand that the car had some extra body styling, the under writer wanted further proof that i purchased the car with the current body modifications, which i sent straight away. anyway once the repair was approved the corona pandemic had started so i requested my car back as if i did not i felt that it would be with you for a long time. i hope that the repairs can start immediately once your… Read Full Review

Solusarc's Response to ubeyde's Review

Written on: 25/03/2020

Good morning

Thank you for submitting a review, I am sorry that there was a delay in obtaining the authorisation and then for the pandemic to take over meaning we haven't yet been able to complete the repairs to your car. At the moment we do have to wait for the government to relax the current lockdown before we book any cars back in and as soon as we can we will make contact with all customers.

I hope once the car is repaired the score will improve from 2 stars.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“really good service”

Written on: 24/03/2020 by GuidoMan (1 review written)

From start to finsish it was a first class experience and very happy with how the repairs and cover car were handled I would genuinely recoomend the very good communications and making the process very "hassle free"… Read Full Review

Solusarc's Response to GuidoMan's Review

Written on: 25/03/2020

Good morning

Thank you for submitting a review and letting us know that you had first class service from the team. Really pleased that the team have kept you updated and made it hassle free. I have passed your comments onto the team.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fantastic”

Written on: 24/03/2020

Our experience with Solus was wonderful from start to finish. All members of staff were helpful and courteous and the repair was carried out to a very high standard in very quick time… Read Full Review

Solusarc's Comment

Written on: 25/03/2020

Good morning

Thank you for submitting a review and letting us know that the team were helpful and courteous. I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment

Jmo5's Comment

Written on: 25/03/2020

The car was repaired in Bournemouth.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“Insurance claim repair”

Written on: 24/03/2020 by HughKnowles (1 review written)

The quality of the staff I dealt with and the company's communications with me were outstanding, significantly beyond what I have previously experienced from the motor trade. The job was not very complicated but the parts were ordered in advance of them picking up the car and the work was completed quickly and within the timeframe they had communicated. I was very happy with the overall experience… Read Full Review

Solusarc's Response to HughKnowles's Review

Written on: 25/03/2020

Good morning

Thank you for submitting a review and letting us know how the team have performed. It's really good to read that we are different to what you've experienced in the past. I have passed your comments onto the team to share with everyone.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“The service and communication is very good but the...”

Written on: 23/03/2020 by Houstonb60 (1 review written)

The service and communication is very good but the quality of the repair is very poor… Read Full Review

Solusarc's Comment

Written on: 24/03/2020

Good morning

Thank you for submitting a review I am sorry to read that the repair is poor. Please can you confirm which site your car was repaired by and the first part of the registration?

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent repair service”

Written on: 23/03/2020 by ChristineWoodruff (1 review written)

Quick, efficient, polite, considerate service and an excellent result. Solus went the extra mile to complete and return my car in tip-top condition! Many thanks! Highly recommended… Read Full Review

Solusarc's Comment

Written on: 24/03/2020

Good morning

Thank you for submitting a review and letting us know that the repair service was excellent. I would like to share your comments with the team, please can you let me know which site your car was repaired by?

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Great repair job.....but took a long time”

Written on: 23/03/2020 by Nickdebs (1 review written)

Received my car back after 9 weeks which was the only issue I’ve had with my experience in using Solus. The issue was that the parts were delayed coming from Mercedes, a fact I’ll have to accept on face value. With regards to the repair itself it looks to be a great job. I have no complaints whatsoever. I was advised By the delivery driver that there is a 3 year warranty on the work but I would have liked to have had a repair report in writing… Read Full Review

Solusarc's Response to Nickdebs's Review

Written on: 24/03/2020

Good morning

Thank you for submitting a review, I am sorry to read the repairs took nine weeks. Unfortunately, repairs can be delayed beyond our control when it comes to parts and I hope the team kept you updated throughout this period.

I'm happy to read that you are happy with the repairs, I have asked the site to email over the information you require.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Repair completed to a very high standard”

Written on: 23/03/2020

All staff acted very professionally and efficiently. Car was collected, repair completed and car delivered in a satisfactory time frame. On inspection the repair work was done to a very high standard, like brand new. A valet had been done which was very nice. The diagnostics were run and the messages on the dashboard relating to the accident had been cleared and reset. Great to know that my vehicle is back to the same state as before. Many thanks to all the staff for their hard work - Well… Read Full Review

Solusarc's Comment

Written on: 24/03/2020

Good morning

Thank you for submitting a review and letting us know about the service received and I'm pleased to read you are happy with the repairs.

I have passed your comments onto the team.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Highly recommended ”

Written on: 21/03/2020 by Ipswich13 (1 review written)

From start to finish, the service that I have received from Solus Ipswich has been excellent. Prompt and professional communications, very helpful and friendly staff. Highly recommended… Read Full Review

Solusarc's Response to Ipswich13's Review

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know that you would recommend us and that you are pleased with the staff and communications received.

I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Insurance Car Repair ”

Written on: 21/03/2020 by MaiaNorwood302 (1 review written)

I found that your staff both on telephone and the gentleman whom collected + returned my car to be very helpful and interested in my issues and concerns. The text + email updates where very helpful and the Aviva Tracker was useful to check against. It's been a very difficult week for everybody with this Covid 19 so I have nothing negative to say about your team and am very pleased to have got my car back for this weekend… Read Full Review

Solusarc's Comment

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know about the service you received. I am pleased that you were updated and the staff were helpful. We are doing everything we can with regards to Covid 19 and keeping everyone safe.

We have a couple of sites that cover Redditch, please can you let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Customer Care”

Written on: 20/03/2020 by Spikey4 (1 review written)

The work on my vehicle was fine. A query about the parking sensors was answered in an efficient manner and I detected a desire to get it right. Full marks!… Read Full Review

Solusarc's Response to Spikey4's Review

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know about the service received. We do want to get it right and thank you for giving us full marks :-)

Please can you share which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Brilliant service ”

Written on: 20/03/2020 by Faithr174 (1 review written)

My car was took to Solus because a lady bumped into the back of me, the service I received from solus was brilliant I have to mention the lady’s in the office who took my car off me and then gave me the keys back when I picked it up they were very polite and helpful very helpful lady’s they deserve some praise they do a great job. I got my car back the guys have done a great job I’m very happy with the work done, I will definitely tell people to go solus if they need work doing… Read Full Review

Solusarc's Comment

Written on: 23/03/2020

Good morning

Thank you for submitting a review and letting us know about your experience. I'm pleased that the team were brilliant but staff in the office and those that repaired your car. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview