Solus Reviews - www.solusarc.co.uk

★★★★★
4.6 / 5
91.2% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Solus www.solusarc.co.uk - Ask a question now

Media Gallery for Solus www.solusarc.co.uk

Solus www.solusarc.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Perfect Repair Job”

Written on: 23/02/2021 by russwd (1 review written)

Despite a 2 Month wait for completion of the repair which was due to shortage of Mitsubishi spare parts, the repair quality, communications and general customer service was faultless.! Thank you Solus… Read Full Review

Russwd's Response to russwd's Review

Written on: 23/02/2021

This was SOLUS FINCHLEY...

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“My mini one”

Written on: 22/02/2021 by 353Jones (1 review written)

First class job on the door can't see the repair from pickup to drop off no problems great work… Read Full Review

Solusarc's Comment

Written on: 23/02/2021

Good morning

Thank you for submitting a review and letting us know that the repairs were first class. I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fantastic Service with a Smile ”

Written on: 22/02/2021 by DilwynWaymouth (1 review written)

I found Solus truly professional in all aspects of the work carried out om my Car recently. They collected the Car from my home and returned fully repaired as required . from start to finish and through the period they kept me well informed with texts and emails about how long the job would take. Thank you Solus a GREAT JOB Done . Dilwyn Waymouth… Read Full Review

Solusarc's Response to DilwynWaymouth's Review

Written on: 23/02/2021

Good morning

Thank you for submitting a review and letting us know that the team were professional and did a great job. I have shared your comments with the team.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“My fault first and embarrassing other party fault”

Written on: 20/02/2021 by paulmartin2177 (1 review written)

Embarrassing at first, I reversed into the side of a brick wall in a dark area when the weather was raining and yes my fault to cause damage to the rear of my car. I had breakdown cover and was used through my insurance company due to my tyre being deflated at the same time and as common these days no spare. Recovery was with me in 40 minutes and taking me back to my home address. On addressing this to my insurance company a courtesy car was given to me but within seven days another driver hit… Read Full Review

Solusarc's Response to paulmartin2177's Review

Written on: 23/02/2021

Good morning

Thank you for submitting a review and sorry to hear about the two accidents but glad the team were able to deal with the cars promptly. Glad all documentation was provided to you. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent service excellent customer relations ”

Written on: 19/02/2021 by Ellie125 (1 review written)

Very excellent service. Kept me informed all the way along. Very quick at repairing the car. All staff were lovely and so efficient… Read Full Review

Solusarc's Comment

Written on: 22/02/2021

Good morning

Thank you for submitting a review and letting us know that you had excellent customer service and was kept informed.

Please can you spare a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent Communication”

Written on: 19/02/2021 by jonnym6 (1 review written)

Solus had my car as part of an insurance claim repair. They communicated really well throughout the process and delivered the vehicle back on time with an excellent finish… Read Full Review

Solusarc's Response to jonnym6's Review

Written on: 22/02/2021

Good morning

Thank you for submitting a review and letting us know that the team kept you updated and that the car was delivered back on time. Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Car looking good again ”

Written on: 19/02/2021 by Xiomara292 (1 review written)

Got our car back from Solus. The car came back looking good I recommend this company to every one Great customer satisfaction… Read Full Review

Solusarc's Comment

Written on: 22/02/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service received. I would like to pass on your comments, please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Really great service...”

Written on: 19/02/2021 by Daveiham (1 review written)

My car was recovered after being stolen and the work was carried out ion Cumbernauld. We were provided with a courtesy car very quickly, which was great as we were having to pay to hire a car before the car was in for repair. This courtesy car was excellent, and it was delivered to our house. All the features were explained - very impressed. The soleus team were in touch regularly to keep me informed on how the repair was going. I was invited to go and see the car to identify any damage caused… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“customer service”

Written on: 19/02/2021

Level of customer service excellent, updated the entire time and expectation of completion of work. Car delivered to my home, service I was not aware off. Driver dropping off, cleaned any parts he touched and was very friendly and chatted for a few mins. Was not aware of Solus until now, would use again. Great service… Read Full Review

Solusarc's Comment

Written on: 22/02/2021

Good morning

Thank you for submitting a review and letting us know that the team provided excellent customer service and kept you updated. Great that you would use us again should you require us. Please can you let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent servcie *****”

Written on: 19/02/2021 by Nikolas199 (1 review written)

my van was picked up the day of the accident and repaired so quickly I was shocked when I was told my van was ready for delivery back to me, I didn't even have to collect it. 5***** service form start to completion… Read Full Review

Solusarc's Comment

Written on: 22/02/2021

Good morning

Thank you for submitting a review and letting us know your van was repaired quickly and that you had excellent service.

Please can you confirm which site your van was repaired at?

Many thanks
Cathy
Solus Customer Care

Reply to this comment

Beoffices's Comment

Written on: 22/02/2021

Erith branch I think, not quite sure as your team collected and delivered the van back to me.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“A really great job”

Written on: 18/02/2021 by Ashhickman (1 review written)

My Mini was in for repairs after my accident and once my car was collected the staff were incredible with keeping me updated and were super friendly with everything they did! I was given a date for completion next week and they managed to get it completed and back to me yesterday nearly a week early! The quality of the work they have done is outstanding and I would highly recommend using them. They even cleaned my car ready for collection! From start to finish 5*! Thank you for all your… Read Full Review

Solusarc's Response to Ashhickman's Review

Written on: 22/02/2021

Good morning

Thank you for submitting a review and letting us know about the service you received and that it was 5* from start to finish.

I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Toyota Auris rear bumper replaced ”

Written on: 18/02/2021 by BTV1 (1 review written)

Efficient and effective service. Good communication and customer service. Quality work completed on time… Read Full Review

Solusarc's Response to BTV1's Review

Written on: 22/02/2021

Good morning

Thank you for submitting a review and letting us know that the team were efficient and effective with good customer service.

Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Very efficient, great communication and good repair work”

Written on: 18/02/2021 by Reviewer456789 (1 review written)

After a rear end collision, my insurance company used Solus for the repairs. From the start communication was very good, driver that picked up the car was very friendly and I was updated with progress all along the way. I didn't have a chance to speak to those fixing the car but the voicemail messages were very reassuring telling me the issues identified and how it would be fixed. Car was delivered back to me earlier than estimated, repair work looks flawless and the inside of my car is the… Read Full Review

Solusarc's Response to Reviewer456789's Review

Written on: 22/02/2021

Good morning

Thank you for submitting a review and letting us know about your experience and that communication was very good. Great to read that the car was ready earlier than estimated.

Please can you spare a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great service ”

Written on: 17/02/2021 by Ayleigh89 (1 review written)

Great service and communication. Highly recommend. Made a really difficult situation much easier. thank you… Read Full Review

Solusarc's Response to Ayleigh89's Review

Written on: 18/02/2021

Good morning

Thank you for submitting a review and letting us know how our team in Cumbernauld did. Great they kept you updated and you would highly recommend us.

I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fantastic service ”

Written on: 17/02/2021 by Lauren_Michelle72 (1 review written)

Absolutely fantastic service from start to finish. Kept informed every few days via telephone and email. Also very friendly and accommodating! Cannot fault, they also came and picked up my car for me. Would definitely recommend!… Read Full Review

Solusarc's Response to Lauren_Michelle72's Review

Written on: 18/02/2021

Good morning

Thank you for submitting a review and letting us know that you had a fantastic service. Please can you spare a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Reply to this comment

Lauren_Michelle72's reply to Solusarc's Comment

Written on: 18/02/2021

Hi Cathy, it was Erith

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“Good service”

Written on: 17/02/2021 by McClurenw42 (1 review written)

Pleased with the service provided. Kept in touch with all the updates which made the whole process hassle & headache free - Would 100% use again… Read Full Review

Solusarc's Comment

Written on: 18/02/2021

Good morning

Thank you for submitting a review and letting us know about your experience. Great that the team have kept you updated and the process was hassle free. Please can you spare a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent customer service ”

Written on: 16/02/2021 by Kassidyy485 (1 review written)

Really easy to book car in, very prompt service, good communication, quality repair, friendly staff… Read Full Review

Solusarc's Comment

Written on: 17/02/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and repairs. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★☆☆

“Good repair, went beyond to get car back”

Written on: 16/02/2021

Great repair done, very happy with the paint job. After receiving a call to tell me that the car would be returned on a Friday afternoon instead of the following Monday I was happy that the work was finished early than stated. However by late afternoon no car or contact from Solus had been received. I called then to find out what was happening. The informed me that the car was booked for return Monday. I was told it would be returned on the Friday. The person I spoke to then, went and made… Read Full Review

Solusarc's Comment

Written on: 17/02/2021

Good morning

Thank you for submitting a review and letting us know about the service received. I am sorry to read about the mix up regards the returning of your vehicle. Please can you let me know which site your car was repaired by and the first part of the registration so we can review and ensure this doesn't happen again.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“My car repair”

Written on: 12/02/2021 by Medders63 (1 review written)

Was satisfied with my repair. Got car back yesterday and when I got in my car today I noticed my prescription sunglasses were missing (I kept them in between the 2 front seats - where there is space for cups). I think whoever cleaned inside of car must have removed the glasses and forgot to put them back). The contacted the repairers this morning, but still waiting for them to get back to me… Read Full Review

Solusarc's Response to Medders63's Review

Written on: 12/02/2021

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with your repair. I'm sorry to hear about the issue with your glasses.

Please can you confirm which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

Reply to this comment

Medders63's reply to Solusarc's Comment

Written on: 16/02/2021

Erith - rang them again yesterday and was told again, they’ll get back to me. They said they’d spoken to cleaner who confirmed they had seen the glasses in the car and apparently the cleaner said they had put them back, but they obviously hadn’t put them back or the glasses would be there!!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“Outstanding Service”

Written on: 11/02/2021 by PaulSimmo (1 review written)

I cant believe how good this company is. From start to finish the service I have received is excellent. The company kept me informed of everything that was happening regarding my damaged motor vehicle, by phone call email and text messages. Although I don't want anyone to have an accident in their car, if it did I would hope that they had to deal with this totally efficient company… Read Full Review

Solusarc's Response to PaulSimmo's Review

Written on: 12/02/2021

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

Reply to this comment

Paulsimmo's reply to Solusarc's Comment

Written on: 15/02/2021

It was in Leatherhead Surrey

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
overview