Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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★★★★★

“Body work and respray ”

Written on: 15/01/2020 by Buttyx (1 review written)

Recently had some repairs done on our car do to an unfortunate accident, solus got in touch to talk to us about our car being picked up and a courtesy car being left with us,communication was very good, our car us picked up on the day and on time,solus keeped in touch via email on the works progress,they got in touch to say when the works was completed and gave us a day and time of delivery that suited us, we were very pleased with the work that was done, our car came back very clean inside and… Read Full Review

Solusarc's Response to Buttyx's Review

Written on: 17/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Outstanding”

Written on: 15/01/2020

The service at Solus is truly outstanding, the team is brilliant with up to the minute communication and really friendly and helpful staff. I would recommend this team to everyone. They even give you your car back all cleaned up and shining. Thank you… Read Full Review

Solusarc's Comment

Written on: 17/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and communication that you experienced with us.

We will pass your comments onto the team at Luton

Many thanks
Chris
Solus Customer Care

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★★★★★

“Absolute fantastic service”

Written on: 15/01/2020 by vuKenney446 (1 review written)

From my first contact I was kept informed every step of the way. Lovely courtesy car given for my use. When my car was returned you couldn't tell it had ever had a bump!!! Returned promptly washed and cleaned. Can't say enough how great the service was. Thankyou… Read Full Review

Masiswanto's Comment

Written on: 15/01/2020

amazing!!!

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★★★★★

“Very Good”

Written on: 15/01/2020 by Kade257 (1 review written)

Repair well done in a timely manner with excellent communication. Thank you… Read Full Review

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★★★★★

“Bodywork repair following accident”

Written on: 15/01/2020 by Jaffa7 (1 review written)

Excellent service. Phone conversation was polite and friendly (as were the drivers), arranged suitable date for pick up of car and repair. Car was picked up and a courtesy car left with me. Repair was speedy and the car was returned to me within a week as good as new. Upon payment of insurance excess I had to request an itemised bill as this was not provided. This came via email within an hour although no charges were present on the bill, only itemisation of work carried out… Read Full Review

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★★★★★

“Best service ever”

Written on: 15/01/2020 by Bobbyd911 (1 review written)

This was without doubt the best service I have ever received after my vehicle was involved in a no. Fault accident. Speed, customer service and repairs first class! Well done !… Read Full Review

Solusarc's Response to Bobbyd911's Review

Written on: 15/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and speed of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“A Refreshingly Superb Service”

Written on: 14/01/2020 by Retrojoo (1 review written)

Such a refreshing change to receive a friendly, enthusiastic, prompt and professional service. Updates were provided at every stage, felt my car was in safe hands and the quality of workmanship extremely high!… Read Full Review

Solusarc's Response to Retrojoo's Review

Written on: 15/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Great hassle free service, ”

Written on: 14/01/2020 by Patsyod (1 review written)

A very good overall experience from the time I reported the accident to receipt of my car back today. I was given a choice of which date I would like the work to commence and received an e-mail confirmation of this date with a telephone call later explaining the process and asking me if I required a courtesy car. My car was picked up outside my house on the agreed date, I was told that I would receive a call 30 minutes prior to the driver arriving which duly happened. The driver then explained… Read Full Review

Solusarc's Response to Patsyod's Review

Written on: 15/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service that you experienced with us.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Patsyod's reply to Solusarc's Comment

Written on: 16/01/2020

Hi Chris, The Guildford site carried out my repair.

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★★★★★

“Very quick”

Written on: 14/01/2020 by 159Ramsey (1 review written)

Car required a new rear bumper. Was collected very late Friday and delivered back on Tuesday afternoon, so a very quick repair. Communication at all times was impressive. Courtesy car was good compared to the usual car you get. Haven't yet been able to review the paint match due to the weather, however alignment looks as new… Read Full Review

Solusarc's Comment

Written on: 15/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Apbrown63's Comment

Written on: 16/01/2020

Luton completed the repair

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★★★★★

“Very professional service and focused on the customer...”

Written on: 14/01/2020 by Schaflein (1 review written)

Highly professional and personalized approach, my car was fetched and brought back in due time. The team kept me updated on the repair regularly. Very lean and good communication. Perfect experience!… Read Full Review

Solusarc's Response to Schaflein's Review

Written on: 15/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Excellent Customer Service”

Written on: 14/01/2020 by Dawsonqe20 (1 review written)

The garage and staff were organised and very efficient. They assisted with the courtesy car and ensured my needs were met. The office kept me informed by phone on the progress and the repair. The customer care was exceptional (I wish all companies were like this). The repair and car were returned on time, the car had been cleaned and polished which far exceeded my expectations. The team were kind, caring and listened to me & helped. I would highly recommend Solas. There is nothing to fault… Read Full Review

Solusarc's Comment

Written on: 15/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were informed during your repair.

We will pass your comments onto the team at Hitchin.

Many thanks
Chris
Solus Customer Care

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★★★★☆

“Happy, satisfied customer ”

Written on: 14/01/2020 by Farleyhn91 (1 review written)

Only just received car back and repair looks good. Wish it was done sooner but I understand the holiday timings and perhaps the need for further update. All in all, good job and I'm satisfied. Will happily reccomend to friends/family… Read Full Review

Solusarc's Comment

Written on: 15/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair. Apologies for the time your repair took.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Jeepi3's Comment

Written on: 16/01/2020

It was Luton

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★★★★☆

“Good quick repair but why mess”

Written on: 13/01/2020 by hqMilne249 (1 review written)

Booked in no problems, courtesy car was good. Repairs completed in timescale provided. Frontal repair but rear seat belts fastened. I keep these fastened as the clip knock against the doors and find it annoying but when having clean been unfastened, why?? Other than that will recommend and use again if required (but hopefully won’t be needed)… Read Full Review

Solusarc's Comment

Written on: 14/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and timing of your repair. Apologies for the issue you highlight with your seatbelts.

We will pass your comments onto the team at Warrington.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Ford Galaxy insurance repairs”

Written on: 13/01/2020 by FordGalaxyDan (1 review written)

Solus (Guildford) were very professional with excellent workmanship, great communication and a friendly yet professional approach. The Ford Galaxy was returned to us washed and fully repaired. Definitely recommended!… Read Full Review

Solusarc's Response to FordGalaxyDan's Review

Written on: 14/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

We will pass your comments onto the team at Guildford.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Very good service”

Written on: 13/01/2020 by AylinWhitaker65 (1 review written)

Solus repaired my car after being involved in a minor accident. They were the recommended repair centre of my insurers (AVIVA). I found them to be very polite, reliable and on time. They kept me informed by phone and text message every step of the way. They picked up and delivered back my car which was extremely helpful to me and was easily arranged at my convenience. Although the timescales on both days were a 3hr window they called prior to arriving on both occasions. I would definitely… Read Full Review

Solusarc's Comment

Written on: 14/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Nconte's Comment

Written on: 15/01/2020

It was the Park Royal site that carried out the repairs - great customer service

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★★★★★

“Problem Free”

Written on: 13/01/2020 by GiovaniHollis94 (1 review written)

Great service and quality of work. Super fast repair. … Read Full Review

Solusarc's Comment

Written on: 14/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“quick repair”

Written on: 13/01/2020 by xeltel (1 review written)

very impressed with all the staff and process even when there was a new fault no hesitation in taking my car back to complete the repair… Read Full Review

Solusarc's Response to xeltel's Review

Written on: 14/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service you experienced with us.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★☆☆☆☆

“Poor communications ”

Written on: 12/01/2020 by HKChef (1 review written)

£150 paid to driver for policy excess when vehicle was returned. No receipt given and requests to Solus for receipt has gone unanswered. We can not claim out excess back without a receipt. Beware of this and always get a receipt when handing over any cash. We have requested our solicitors to peruse the insurance company to get the receipt. Simply long winded and not good enough… Read Full Review

Solusarc's Response to HKChef's Review

Written on: 14/01/2020

Good morning

Thank you for submitting a review. I'm sorry to hear about the issue you experienced with your request for a receipt for your excess.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Solus Repair Coventry”

Written on: 12/01/2020 by Roland247 (1 review written)

The collection and return of the car for it's body work repair made it effortless, and it came back clean and valeted, excellent! The staff were all very pleasant and polite… Read Full Review

Solusarc's Comment

Written on: 14/01/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service you experienced with us.

We will pass your comments onto the team at Coventry.

Many thanks
Chris
Solus Customer Care

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★★★★☆

“Informative, quick and efficient”

Written on: 12/01/2020 by Chez63 (1 review written)

I was contacted shortly after the accident by the 3rd party insurers, repair company and the courtesy car company and arrangements were made to repair my car with at least inconvenience. I was kept up to date with step by step process of how my repair was coming along and an estimated date of completion. My car was collected and returned to my home address and I was given a time frame in which this would occur… Read Full Review

Solusarc's Response to Chez63's Review

Written on: 14/01/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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