I have booked a holiday to Egypt in November. At the beginning I was really happy, this was very short lived. The beach collection is part of the travel bag group. I tried for over 2 weeks to contact JOHN ROBERTS from beach collection, leaving voive mails asking him to contact me. I spoke to fellow colleagues of his who always informed me he was not at his desk. I phoned travel bag who informed me I needed to speak to John to make any changes and they would e mail his manager to make sure he contacted me. Well, did he, definitely not. At this point I started emailing John and as expected I did not receive a reply. Everytime I phone asking to speak to a manager I am given excuses time after time. Everytine I call now JOHN ROBERTS always seems to answer the phone. I find this completely amazing as all the time I tried to speak to him I got no where. He was very rude to me he said it is not my fault that you have not been able to speak to me, I don't believe you have been trying to contact me for 6 weeks, I haven't had any e mails from yourself or any voice messages" I have since e mailed a complaint about the service provided and yes I am still waiting for a reply. After reading the reviews on here I am very concerned as to whether my tickets will ever arrive. I have booked for 10 people and paid just short of 7 grand. I am now really worried as it is impossible to speak to any management as John answers all my calls and refuses to put me through to anyone. Anyone booking a holiday should run a mile from this company I certainly wont be recommending them to anyone

I booked a holiday around 3 years ago with beach collection. Long story short I had to change the names on the tickets. After spending 4.5 hours (in total on hold) and phone bills in the 100's between my and my GF this was at a time where they had a 0844 number and would keep you on hold for ages. I think the record was 1hr and 10 min! I would never use this company again and will do everything in my power to ensure no one else experiences this. Its very funny that most of the positive reviews are anonymous and make reference to specific member of staff. If you were leaving a review for a travel agent, why would you name the staff member. Very odd don't you think?

I booked a holiday to Turkey on 27th August 2013. I was given a web only price and paid using my card and got a confirmation email. I noticed on the email that it said that I would get a call back from one of their representatives to customise my holiday arrangements. I immediately rang and spoke to a Customer Service Advisor called John to find out exactly what that was suppose to mean. John explained that I hadn't just booked a holiday but just made a request, his words?? I was dumbstruck and said "I have booked and paid and received a confirmation email". He said that he would check my "REQUEST" and kept me waiting on the line for a few minutes. No surprises, he said " Your request has failed" He then proceeded to offer me the same flight that I had just booked at a much higher price. I told him that I thought it was a total rip off and he advised me to watch out for other companies as at least they wouldn't debt my card whereas some other companies do. My advise to you is steer clear of this company and stick with reputable companies like Thomas Cook etc

Booked a late holiday to Greece. Received acknowledgement and was told they would call within 72 to "confirm details". Called 3 2 days later, only 4 days before we travelled to say accommodation not available. There was an alternative at an extra £300. Said this was unacceptable at this stage. I therefore faced having to disappoint family. Apparently acknowledgement is just a request. Not my understanding of the word. They were totally unsympathetic and couldn't have cared less. Zero customer service. Told them what I thought and went elsewhere.

Having spend a few weeks looking for the best holiday I could afford to Crete I came across Beach Collection. I inputted my requirements and was given a price of £348.12 for ten days which was for flight, accommodation and transfer. I assumed that as there was no mention of luggage AND that it was Easy Jet, I would have to pay separately. The confirmation of my booking came through very quickly and said that a representative would call me 72 hours later. This morning I had an email from the company asking me to contact them which I did. First question from them was "do you want to book transfer" I said I had already done so at £10.00 and that I had checked to make sure that it was done before hitting the "send" button. But they told me it had not gone through. The warning bells started to ring. Next they told me that there had been a problem with the flight and that it was more expensive than was was quoted on the website and that I had not been using a "live" system -- They could offer me the same flight but instead of charging me £348 for the entire holiday, it would be nearly £420. They suggested I went for 7 days which I was highly insulted by. I cancelled my holiday immediately and now I need to start all over again which I am now finding much harding as all the holiday prices have rocketed since I booked on Thursday and it is highly likely that I will now be unable to go. Highly disgusted..... don't touch them with a barge pole.

I booked a holiday with this company and within 48 hours a phone call to my husband while at work when he was told the price of our original flights had gone up by 100.00. As my husband was put under pressure to agree to change the flights to evening flights so the case was we would loose 1 full days holiday. When I rang the company after my husband rang me at lunch time I was told that there was no way I could challange or change this as my husband had agreed to this, I was also told that my flight provider had been changed from easy jet to ryan air. On my booking request from it clearly states that the flight I had booked was with an easy jet flight which was an early morning flight. When I looked up the flights with easy jet on internet myself those flights where still available. I then called back the company who's very unhelpful and extremely rude travel consultant to explain this I was told in no uncertain terms that there was nothing I could do about it and would not be able to cancel the holiday. VERY RUDE STAFF AGAIN DO NOT BOOK WITH THEM. This is the very first time I have ever found myself so angry that I feel I have to write a review. Like alot of other people we both work hard all year to have a holiday and feel that this years has been ruined.

After many hours looking on the internet, we finally found an all-incl deal with Beach collection in Egypt. We have used them in the past and always found them to be very competitive and friendly. During my initial booking, I decided to call the office as I wanted more information that the room descriptions would give me. I felt I was basically getting a 'hard sell' and the lady just wouldn't answer my simple question and said she'd book it. When I enquired if the internet booking discount would still apply, she told me that wouldn't be the price I would be paying anyway?! I was about to go out so she said she'd call me back later. After booking online anyway and being happy with the price of approx £2800 my internet crashed during my credit card payment leaving me no choice but to call them to check if it had gone through. Who should answer the phone but the same lady!! She was able to tell me that my booking had been successful and although I was disappointed to hear that wasn't the actual price as baggage allowance hadn't been paid, I was horrified to be told that the Company had no updated their online price since Wednesday and that the price would now been an extra £200 baggage!!! I could have cried. We'd excitedly told our children we were going and in all honesty I wasn't convinced that this wasn't merely the agent's commission? I was so upset and said I'd have to cancel to which she said she'd talk to her manager (I've heard this one before!) and she came back with the offer of knocking £20 off. When I explained we had now gone over budget, she became very irritated and said she was bending over backwards for me!!? I decided to proceed with cancelling the booking but after much discussion (and raised voices!) we felt we had no choice but to call back and continue with the booking as our daughters were so upset over it all. Online I saw that transfers were free (offered by the hotel) but I was still offered the choice of booking a transfer for an additional £16. So all in all the price that we were told online then went up another £372.92 and has put a real dampener on it all for us. I won't use them again and certainly won't recommend them now. If you do decided to book then make a mental note that the price they quote isn't necessarily the price you will pay!