cheated us out of £12,000 for probate which took from 2008 to 2011 because of their incompetence. They had our money for over year and kept all interest. Staff didn't know what was going on, lied to us and used tactics to scare us into signing termination to end the nightmare. Never use them. They will ruin your life.

They've left me lonley, I've almost lost hope in humanity, no help at all then changed their name to Chorus Law promising to remedy the faults. Blamed things on GPB Solicitors, took 18 months but now done and dusted. nearly 1800 pounds but I'm rid of them finally. Avoid please just avoid.

Curently have buisness with ITC sorting my mothers will and probate. I can never speak to case manager, never in office, always a call back that I have to wait several days for. two and a 2 1/2 yrs ago my mother passed away. they instructed their preferred estate agent to sell the property, no for sale sign was erected and they rarely turned up for viewings. This I know because a neighbour watching on the property informed me. My wife went into the agents office and they could not provide her with a viewing for several weeks. I had to instruct ITC to change agent (they reluctantly did) the property sold several weeks ago and we are still awaiting the finances to be passed on to the family. There always seems to be another bit of paperwork needed, something they are waiting for a reply from or someone they need to contact. THE LAW NEEDS REVIEWING REGARDING COMPANIES LIKE THIS OPPERATING ON PEOPLES MISERY AND AT A TIME WHEN THEY ARE DOWN. Ignore the 1 star given (this is a requirement) MINUS A BILLION STARS OFFERED......... I cannot wait to be free of them and to move on with life, they have dragged this out for too many years.

I was directed to chorus law firm by the bereavement advice centre, as i was trying to help my disabled, distraught mother who lost her beloved husband in january this year. As she lives 200 miles away,and i have disabled children so couldnt help with any practicalities, i foolishly arranged an appointment for them to come and see my mother at home. The salesman was lovely, we thought they were a legal firm, if we had thought otherwise we wouldnt have used them. My mother was told she would be constantly updated. that i could track things online on her behalf, which is a complete lie. My mother has had to ring herself, many times and she cant get past her case manager. she has been told nothing, even though my mother went into the bank today and said probate had been granted at the beginning of april and they cleared the account.I feel like ive let my mother down, she trusted me to find her help and ive made things worse for her.There is no complaints procedure that we can find, so we have no idea what to do. my mothers bank said to make a formal complaint but who to? My advice, go to a local solicitor.

My father passed away in November 2011 and I am still waiting for everything to go through! I have had three case managers, none of which have even researched our case and each person who works there gives conflicting advice against the other! We tried to change the deeds of the house, was told this was fine, was sent the paperwork, signed, sent back, only for them to send a letter to say this is invalid as the first names on the deeds would be the finalised document, even though i do not know who these trustees even are!! They always promise to call back and never do, they cannot help with anything there and then, and I am constantly told "we will ressolve this" and nothing ever happens. The absolute worst company I have ever dealt with, so unprofessional! When we go to complain, they say the person we need to speak to is not there and will call back later on, then don't even call! Do not use this company. Such an awful thing to do to a grieving family!!

Do not use this company you will regret it and my case finished April 2013. Evidently the same shoddy service for years, constant lies. ITC say on here they will look into your complaint and will than do nothing as they are happy with the incredible low standards they offer.

Thank you for all your help.I was kept well informed throughout the whole process. I would certainly recommend you to friends.

My wife died suddenly in September 2011 and I informed Barclays Bank who immediately froze her accounts. They said that they could put me in touch with their Bereavement Service who could advise me on what to do as my wife had died intestate. I thought that at that time I would arrange the funeral and sort everything out when I was ready to face it. Three days later I was informed that someone from the bereavement services would be coming to see me the next day. I arranged for my daughter to attend so that she could take notes. A man came and started to explain what needed to be done. He made it out to be a difficult task, with notices in Newspapers, complying with trustees act 1925, Application for Grant of probate, inheritance Tax, completing Tax forms, changing Title deeds for the house, completing accounts and admin letters to go back to court and be held for 12 years. He informed us that It would cost us a lot of money in solicitors fees. He informed us that it would cost £2300 if ITC carried out the work for us and the it would take 6 to 9 months to complete but he said that as it was a simple straight forward case they would most likely complete within 5 months. My daughter asked if the sum he had mentioned was the total cost, which he confirmed. We gave him Information and Certificates he requested, my wife's passport also bank statements, investments, etc. He asked me to sign some paperwork. He then left a folder with some pamphlets and return stationary inside. After a few days we started to receive requests for Insurance, National insurance numbers, estimates for personal property valuations, House insurance, Funeral invoice etc. Which I sent by return mail. The death certificate could not be completed until a coroners court had determined the cause of death. This was completed in October and copies were sent the next day. From then onwards I was requested to provide information which I provided by return post. We had a visit from "Move with us" to carry out a valuation of the property which took 12 minutes including photographs. I received the Deeds for the house back in March 2012. From that day onwards I received nothing until I phoned in June to ask if there was a hold up as I had heard nothing from them. I was informed that they were awaiting confirmation that my wife's Investment had been sorted out. I contacted the investment provider and was informed that this had been sent to ITC and that I had received a copy. I contacted ITC and informed them, they said that they had not received it. I informed them that I would send a copy by recorded delivery and would phone them so that they could confirm that they had received it. I kept phoning them regularly to get an update on their progress. I started to get fobbed off that the case had been sent to the accounts department, I would contact their accounts department who denied receiving the case. I eventually received there Administration Account in the September they had overcharged but I was just pleased it was all over with. I have since moved all of my accounts from Barclays Bank. Had I left it the administration until I was in a better frame of mind I would have done it much quicker and much cheaper and I guess more efficiently. I didn't complete the feedback sheet they sent as I thought their service was bad in too many areas.

i used itc in 2008 as they were a lot cheaper than banks or solicitors . i think why they are cheaper is because they work on bulk files - hence the delay in getting the estate paid out. we were told 6-9 months for the estate to be settled but it took about 14 months . they did call on the appointed dates with updates but they were hard to get hold of in between those times. i would recommend their service but just be aware that it will probably take longer than the quoted time scale. otherwise, a very professional service

MY MUM PASSED AWAY IN MARCH 2013 HER FREE WILL MADE AT BARCLAYS WAS NOT FREE THEY ARE THE EXECUTORS HENCE IAM NOW STUCK WITH CHORUS LAW NIGHTMARE FROM THE ONSET IAM 8 MONTHS DOWN THE LINE AND NO FURTHER ON CALLING THEM CONSTANTLY AND GETTING NOWERE I WAS TOLD THIS WAS A STRAIGHT FORWARD WILL AS IAM THE ONLY BENEFICARY THIS IS COSTING 6000 POUNDS I COULD OF SORTED THIS OUT MYSELF FOR FAR LESS MONEY AND FOR LESS UPSET AND WORRY THEY HAVE CAUSED ME SO MUCH STRESS IAM NOW QUITE SURE I WILL LOOSE A SALE FOR MUMS FLAT DUE TO THEIR LACK OF DOING THEIR JOB CORRECTLY THIS IS A NIGHTMARE THAT SEEMS TO HAVE NO END SURELY SOMETHINK CAN BE DONE ABOUT THIS COMPANY DOES ANY ONE NO IT IS OBVIOUS THERE ARE HUNDREDS OF PEOPLE STUCK WITH THIS NIGHTMARE COMPANY

RE: ITC My mum died back in March 2012 and, in a very distressed state, I contacted the number given in a pack from the funeral service firm. The man who came to see me was very consoling and charming. He 'established' the value of all my mum's stuff, by saying things like 'did she like antiques? she must have had some lovely pieces, I bet they are worth something?' etc etc. He 'offered' a figure of 'around £10- £15,000. I agreed to all this (the furniture subsequently sold for £100.00 total) stupidly not realising what he was up to. Suffice to say he talked the talk and they have now based their figures on what I said back then, despite those figures bearing no resemblance to what finally transpired. Once I gave them my business, then the cracks appeared. The people I have dealt with have been rude and insensitive; they kept calling my mum 'the deceased' and even called her 'he' and 'him' in conversations. They are now sitting on the money claiming they are waiting for a final bill from the electricity and gas company. I have just sorted all this out myself, and found that they had not contacted the energy company at all with readings until prompted to do so by my solicitor last week. Then they gave incorrect readings and so it goes on - I'm sorry I could write a book about how this company have behaved, but I find it exhausting just thinking about it. Suffice to say, if you are bereaved and need probate, avoid them at all costs. They are terrible.

As the rest of the forum states, stay away from Chorus Law (part of the same group as ITC) at all costs. I have a probate case running with them at the moment and they have made it incredibility difficult at every turn. The constant chasing for updates, the lack of accountability they take when you are paying them a large fee for their terrible service you are receiving is a joke. I have complained on a number of occasions to my Case Manager who just does not care about the service I'm given or their Team Leader who has attempted to fob me off with a pathetic excuse. When I have complained they seem to lose forms which were completed and submitted months ago. A worrying trend. So new forms have to be completed and sent in which buys them time to waste on not progressing your case. Remember that Chorus Law is NOT a law firm, do not be fooled by the name. They have to send forms off to their own solicitors to get them checked. I have been fed misinformation from the first meeting in order to get my business. It would have been cheaper and more straightforward to engage a local solicitor who have the power to act directly on your probate case.

Since my dad died last year and I put the probate into itc,s hands its gone well - I'm shocked at all the bad reviews +feel sorry for all those concerned - I've been kept in the loop all the way through +when they said I would get a call I did - the process has been painless +yes you pay enough -i can only tell how I've got on +a special mention to Ms L Williams she's been ace - thanks -the reason I wouldn't recommend to friend is its a personal decision involving money.

My mum was told by BArclays they could help with her dads affairs when he passed away that was 2 years ago and still no further forward and today I have been looking into these rip off merchants and cant believe all the negative feed backs these scumbags have got, they pray on people when they are at there lowest and c on people out of there money, my mum thought they would take a lot of stress away from her as at the time she was looking after mum and me as I was diagnoised with cancer so it was a very stressful time, but they have done nothing!!!! my mum has done all the work and she has put a complaint in with Barclays because still no sign of this ending and what did Barclays say well we not had any complaints..........so guess what I have printed everything off and gonna give it to Barclays!!!!!!! then closely followed by the press and tv these sharks need stopping ASAP!!!!!!! Barclays even gave them all my granddads money without my mums say so, and like so many different case managers and then they will ring to say they are still waiting whoever to get back to them so basically stringing it out and phobing my mum off !!!!! PLEASE DO NOT USE THEM AND BARCLAYS YOUR JUST AS BAD!!!!!!! ITC YOU HAVE PICKED ON THE WRONG FAMILY HERE, IVE KICKED CANCERS ARSE SO YOU DONT FRIGHTEN Me P.S don't put your silly comment on here to contact you because you don't sort things out and you don't help!!!!!

If I could have awarded zero stars I would have! ITC Legal was recommended by Barclay's Bank when my wife died. However, they were absolutely terrible. It has taken nearly three years and they did not even deal with the main issue within my late wife's Will, which meant I had to instruct my own solicitor anyway. Throughout the three years, ITC's communication has been poor to non-existent, failing to keep me informed of key events/activity and changing 'Case Workers' without telling me. Overall this company has failed to deliver anything like the service required and takes advantage of people in distress at the loss of their loved ones. Do not consider using them.

Don't even consider using these people. I hope they go out of business very soon. Utterly useless.