Vashi - www.vashi.com

Vashi - www.vashi.com
★★★★★
4.9
99.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Vashi was previously known as Diamond Manufacturers
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“Excellent Service, very helpful staff”

★★★★★

written by SteveTiller on 23/03/2015

Very impressed with the service I received. From discussions over the phone or via e-mail, to sending me photos of various items for comparison I was wholly impressed with everyone I spoke with. Wouldn't hesitate to deal with them again or recommend them. Website is very good, one minor issue is that the comparison option didn't always work when linking through different filters.

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“Great customer service”

★★★★★

written by AjVe on 22/03/2015

Was purchasing a diamond pendant for my wife. I had already purchased a diamond engagement ring and diamond stud earrings from Vashi.com (previously known as diamondmanufacturers.com) in a tiffany setting. I wanted to purchase the same setting for the pendant but this design was not available on the website. I contacted Vashi.and after a couple of emails I managed to order the diamond pendant in a tiffany setting and have this covered by their usual no quibble guarantee. Very satisfied customer and I will use Vashi.again.

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“Made her happy!”

★★★★★

written by 198O'Connor on 21/03/2015

My wife loved her princess cut diamond earings. She wouldn't change it. Perfect.

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“An excellent experience.”

★★★★★

written by pbw1982 on 21/03/2015

I came across Vashi.com after a search an internet and their reputation was good. At first, I was slightly intimidated by the huge choice of settings and diamonds. But this is Vashi.com's strength and allowed me to buy a great engagement ring at a great price. The highlight of my shopping experience was my visit to the showroom. I was able to view all the rings and diamonds I had chosen on the website as well as some options that they had put together for me. The prices were clearly labelled (unlike many other jewelers in the area) and this eliminates the possibility of a hard sell. The ring was prepared and dispatched the very same day and was delivered to me the following day. I can't fault the service I received from Vashi.com. The value for money and service were outstanding. And my now fiancee was delighted...

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“Do NOT trust Vashi.”

★☆☆☆☆

written by Davenports on 05/03/2015

Their 30 day money back guarantee on Vashi.com is a lie The email replies give vague promises for tomorrow and next week. No straight answers. I feel this will be a long fight to get my money back. If anyone else suffers the same problem, contact me, i can see others on here already. Together we can shout louder. If they're having cashflow problems then i want my £2500 back before they go BANKRUPT!

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“Beautiful engagement and wedding rings”

★★★★★

written by AlvaroPorter on 01/03/2015

I was presented with an absolutely stunning diamond engagement ring. The diamond and the unique style of the ring attracts a lot of compliments! We then returned the ring to have the wedding band made to match exactly. The service was extremely efficient and friendly, even when I did start to panic as we had left the order a little late before flying off to get married. The staff were very understanding the ring was sent back in plenty of time. I would highly recommend and would go back.. hopefully at some point in the future for another ring :)

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“Engagement Ring”

★★★★★

written by uqNoble370 on 22/02/2015

The web based views of the ring were very accurate, the information on the diamond was good (although some explanation of the quality codes would be helpful). Ordering was simple and the tracking and delivery worked very well.

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“Very Disappointed in Vashi.com - VASHI RUBBISH”

★☆☆☆☆

written by Cammmi on 20/02/2015

I purchased a ring from Vashi.com and as soon as I opened the package I was disappointed and felt that the ring was lighter and less impressive than the picture and what I'd been expecting. I had it valued and was told it was worth less than half of what I paid for it even though Vashi included a b.s. valuation that said it was worth twice as much. I quickly returned the ring to them for a refund and patiently waited the 30 days as per their refund policy. After the 30 days I chased for the refund and am still chasing. Last email I sent I had to threaten a police complaint as my bank said they cannot help since the payment was made by bank transfer. Bottom line, do not go near Vashi they are rubbish.

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“Great ring and great customer service”

★★★★★

written by Sambuking on 14/02/2015

I purchased a customised engagement ring for my (now) fiancee in the Summer of 2014. I chose a diamond with the desired characteristics and a setting for the diamond. Once ordered, communication was great throughout the process, and the ring arrived promptly in discreet packaging, with a ring sizer included just in case. When I eventually proposed in later 2014, my other half loved the ring. Unfortunately, once it was out of its box, we both noticed several inclusions in the diamond, which weren't supposed to be there having purchased a VVS2 diamond. However, Vashi were extremely good about rectifying this. They asked that we send the diamond back for inspection, and once this was done, they replaced the diamond with one which matched the original specifications. Again, they communicated very well throughout the process what was going on. We got the ring with the replacement diamond just before Christmas, and it was perfect. My fiancee loves the ring, the craftsmanship and diamond quality are excellent. I would definitely recommend this service to anyone looking for an engagement ring which is both fantastic quality and excellent value for money.

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“Is this the right company?”

★★☆☆☆

written by MullerM on 21/01/2015

Reading other reviews I can't believe this is the same company. Very poor service overall. Don't get me wrong, very polite and reasonably prompt in getting back to me. However, when I needed to make a simple return, their inability to bend their policy of 30 days return was met with nothing but technicalities and empty platitudes. It's worth mentioning I was a few hours late of initiating the return, but they were completely unable and unwilling to help. To me, this is the essence of customer service, helping beyond what they are contractually obligated to do. I was also discouraged to leave any negative feedback, which is concerning in itself. Item was also significantly delayed in reaching me. Appraised value was also incorrect (I purchased the item on a seasonal discount). Otherwise, good selection but look elsewhere, you can do much better than Vashi.

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“Excellent”

★★★★★

written by EdithTrevino158 on 19/01/2015

100012285 The ring is gorgeous and my wife to be was delighted with it. Vashi's customer service was excellent and they have even been in touch since I bought the item to check that we are enjoying the purchase. I would very much recommend them.

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“Vashi Diamond Ring”

★★★★★

written by usnato on 17/01/2015

it really nice and look really expensive, was very good choice. thank you very much.

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“Fantastic Service”

★★★★★

written by rlDriscoll131 on 16/01/2015

From start to finish of ordering, Vashi provided an exceptional service. The jewellery was stunning and every need was attended to. 5 stars.

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“Superb service”

★★★★★

written by Medeiros492 on 15/01/2015

Order number 100013716 Superb service extremely helpful wth picking the size of the ring and always easy to contact when I needed to ask a question to the online help people. Would highly recommend to anyone who is looking at buying rings. Quick and easy service especially while I did it from abroad and all through emails and the help chat centre with no phone calls required! Many thanks

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“Excellent, Friendly and Efficient Service”

★★★★★

written by on 14/01/2015

I liked the layout of the whole site, and the ability to choose the exact setting and stone I wanted was amazing. The service I received after placing my order was very good, with immediate replies to emails and frequent updates on the state of my order. The lifetime warranty and follow up call from a member of the team to check if I was satisfied with the product was a nice touch, and it is obvious they take their customer relationships seriously. I would (and likely will) use the services at Vashi again, especially the lifetime warranty, re-sizing and upgrading. Also on top of all that, my product had a retail evaluation over twice that I paid! Talk about amazing value for money.

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“3rd Purchase - Sapphire and Diamond Hoop Earrings”

★★★★★

written by simonearl on 12/01/2015

These earrings were the 3rd purchase I've made from Vashi having previously bought 2 diamond necklaces. I was looking for something quite delicate with the sapphire as the prominent feature and a diamond halo to match a necklace. Generally I always check Vashi first and found a pair that were ideal. When they arrived, they matched the high expectations I had and I knew they would be the perfect Christmas gift. My fiancée loves them too and has received several compliments on them already.

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“3rd Purchase - Sapphire and Diamond Hoop Earrings”

★★★★★

written by simonearl on 12/01/2015

These earrings were the 3rd purchase I've made from Vashi having previously bought 2 diamond necklaces. I was looking for something quite delicate with the sapphire as the prominent feature and a diamond halo to match a necklace. Generally I always check Vashi first and found a pair that were ideal. When they arrived, they matched the high expectations I had and I knew they would be the perfect Christmas gift. My fiancée loves them too and has received several compliments on them already.

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“Not the cheapest but possibly the best”

★★★★★

written by cruickshank2 on 05/01/2015

Initially uneasy about buying diamonds online as the potential for fraud significant. Buying from a major brand name jeweller online would resolve this but their offerrings seem expensive for what they are, also a bit impersonal. The vashi site does seem to offer genuine education and a coherent pricing structure. They have to make a profit but here you sense it is a margin, not trying to rip you off. Was initially a bit concerned about the extra cost for the independent diamond assessment, if I wanted one. However their reputation is clearly worth a great deal and decided to stick with their own assessment. There are "cheaper" shops out there but even with an apparent independent assessment certificate wouldn't be sure it was genuine. With vashi I have no qualms. The actual transaction went smooothly exactly as per their descriptions.

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“It worked!”

★★★★★

written by rob.allum on 02/01/2015

I purchased a lovely solitaire engagement ring from Vashi in December 2014 and it arrived well packaged and in good time. Very happy with the service I received and will definitely recommend this company to others.

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“Great Engagement Ring”

★★★★★

written by caton_jon on 30/12/2014

Order 100013579 I was looking for an engagement ring for my girlfriend and happened to find just the right ring in the right size. The ring has amazing sparkle and she loves it. Delivery was very efficient.

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Asked by AndyCe on 7th November 2014 Report this content
Has anybody sent any diamonds bought from this company for appraisal by an independent professional? I did send a diamond to an independent certified professional and his appraisal was way off from what I was sold -- about 6 points down on the colour scale and about 25% less carats... The appraiser called me to check whether I sent him the correct diamond certificate because it was so way off! I end up sending it back for a replacement but they never obviously admitted that they sold me an inferior diamond. Now I will send it for a second appraisal. Other than that, staff has been extremely helpful and friendly and an excellent service & website.

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Answers (4)
Report this content JoRixon Written on: 10/11/2014
I have just been going through a very similar thing with Vashi! I was always dubious about the weight of my diamond and so asked another jeweller what they thought who instantly confirmed my fears - much smaller than it should be for the weight. I therefore complained and sent it back to Vashi who kept denying it was underweight even when I pointed out that in order for it to be the correct weight it would have to be so deep as to render it a very poor cut etc. Anyway, they eventually agreed to replace it which I have just recevied and am now going to get this one checked also although the size seems much better at least! Part of the problem, i believe, is that all their diamonds are graded in house so it's not independent at all and their certificates give very little information compared to most other jewellers I have come across. I also notified the British Jewellers Association who have been quite helpful - I am sure they would be interested to hear from others who have had similar experiences!
Report this content Robert2109 Written on: 10/11/2014
I have just ordered my third piece from Vashi. I have had my other two independently valued for insurance purposes and to be fair they have come in pretty much spot on. I too was dubious as the savings seem too good to be true. I will of course being having this latest piece cross checked, for my piece of mind, hopefully I won't be having to eat my words!
Report this content C10GHL Written on: 10/11/2014
I didn't have an independent certification carried out although I experienced some other issues and after going to the very top I finally got a refund 9 months after my first purchases which was redone 4 times. Fabulous polite helpful staff but when it goes wrong it goes wrong. I ended up going back to a very reputable high street store and paid not much more in their sale for a much bigger and clearer diamond than from Vashi. I'm sure there are many great reviews but the gamble of saving money didn't pay off for me. Good luck with your purchase, I hope it all works out.
Report this content AndrewCallanan Written on: 03/12/2014
Your question worried me, so I sent a diamond ring for valuation and it came back with a value close to what I was expecting.
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