DO NOT USE Please read all 1 star reviews on trust pilot before even considering… They sell stones they don’t have and can’t get. They only have what you see, it will need to be resized. Orders are not fulfilled. Stones are not GIA certificated, they use their own system. You won’t get what you’re paying for. Suppliers are not being paid. Staff are being paid late. Staff lie daily to customers and suppliers. A bad review may get you somewhere…

We find the store in Westfield, the place is nice and tidy. Our experience is really good, the staff amazing and really friendly! They are honest and really professional. So we are very recommended for other’s! Thank you

I ordered a custom engagement ring from Vashi, initially I had a virtual meeting and then went in the store to order my customised ring on the 29th April. I noted I needed the ring by the 10th June and was informed there is roughly a 3 week turnround for the ring creation. In week four I started chasing for progress on the ring creation, but just received several holding responses from Vashi. On the 3rd of June I was informed the ring might not be ready in time, obviously this was shock to me especially as I needed the ring for the specified date which left me having to search around for another ring last minute. This was 5 weeks after I ordered it. I did receive a refund but no rationale as to why the ring took so long to make the ring or why I had to keep chasing for a response as to when the ring would be created by. Considering the importance of the purchase and the cost, Vashi severely let me down and provided an appalling lack of transparency. At no point was I informed the ring might not be ready for the date I specified. This whole experience caused me a great deal of stress so I won't be using Vashi ever again.

Re rating my experience I recently posted a review about the bad experience I had with Vashi. The company has contacted me and explained the problems they were having with suppliers. We discussed that if they had simply explained I would have been happy to wait but instead I was given weak excuses. The result is they are addressing my concerns and taking on board my comments. I feel they listened to the feedback and will use it positively to improve their service. For their honesty and efforts to resolve my issues and improve their service I am happy to re rate them

14 days delivery - not next day delivery! Vashi are saying on their website next day delivery is available, which is not true. After several phone calls to chase my £5000 order I was eventually told the truth; that even though the website says next day delivery, it will actually take 14 days for delivery. When I suggested this should be changed, I was told there are no plans to change what it says on the website! For such a valuable, emotional and important purchase, this is totally unacceptable and against trading standards. Ridiculous - order cancelled and taking my business elsewhere.

We had a great experience at Vashi. The customer service is very personal. They are respectful and helpful in finding the right ring at the right price. We are really glad that we came to Vashi, and would highly recommend it for everyone else.

I’m very happy that we have chosen Vashi for our wedding bands. Vashi helped us to select the perfect rings, advised us on size and completed our order within a very tight timeframe. Definitely recommend it to a friend, thank you so much!

Absolutely amazing experience shopping at Vashi. My fiance and I bought my engagement ring and our wedding rings from Vashi (Mayfair) and the service we received was second to none. Plus the ring settings and diamond choices were much better than anywhere else we went. The team at the Mayfair branch had excellent knowledge and were extremely helpful in guiding us to our perfect rings. I cannot recommend them enough. Thank you VASHI!

Me and my future fiance visited the canary wharf store and both times was by assisted by Jyoti. She help explain many ways of creating a perfect ring on my budget and I have since had brilliant communication with her over email finalizing the purchase of our ring, she's an asset to Vashi and hope you look after in the future lol.

Fantastic experience buying an engagement ring here for my fiance. Milda was so helpful and I couldn't recommend enough!!

Milda assisted me in buying my engagement ring for my now Fiance. The entire process was fantastic - and although partially interupted by the current pandemic, Vashi we're excellent throughout. The ring itself is absolutely fantastic - having been to the typical designers (De Beers, Tiffany) when picking - this company & ring stood out. I'll be visiting Vashi for the wedding rings without question.

My fiancée and I are so unbelievably impressed by the service provided at Vashi, Piccadilly. The person we dealt with helped us through the entire process and he provided outstanding support. He was brilliant in answering all of our questions and was fantastic in communicating with us on a regular basis throughout the process of choosing our wedding bands. We cannot recommend Vashi enough. The quality of the rings they provide are immaculate and very reasonably priced at that. They are very accommodating in person as well and are very attentive to every detail, to ensure the best quality of ring possible. Thank you so much for all of your help! We can't wait to see our rings!

very efficiency in term of replying email on time and solve the problem in this uncertainty time pried. Thanks !

Our Guardian has been very accommodating and patient in helping us decide which wedding rings are best for me and my fiance. She was also of great help in facilitating the payment option that we opted for. She was really friendly and knowledgeable. It was a wonderful and memorable experience, indeed!

Right from the start, with probably the most important decision of my life, Milda’s vast knowledge and calm demeanour transformed this nerve wrecking task into a wonderful experience. Patiently guiding me step by step until I was 100% reassured with my choices we crafted the most gorgeous engagement ring that both me and my now fiancée simply adore. THANK YOU SO MUCH from both of us!

Huge thanks to Sanaa and all the team at Vashi. From the first communication, combined with the level of professionalism and knowledge, we truly have had the most wonderful experience! We will be back in the future for an eternity ring!

From start to finish 5 star customer service. Milda was outstanding and made our whole experience very special. We are so pleased with our finished ring and will definitely be returning in future . Thank you so much to Milda for making it so memorable for us.