written by reborn on 31/03/2021
Our 4th time of rearranging, the price has increased every time. When asked about a refund, was told it was likely to be September before I would receive it, so would be unable to book with another holiday company if I wanted to, as you still have my money and have done since January 2020. Staff very obliging. Holiday Gems, you need to sort this, even in these unprecedented times, it is just not good enough!
written by arch2lil on 24/03/2021
he was really helpful when we had to change our holiday. , he was polite, and quick to send us the conformation
written by ChaimHickey on 23/03/2021
Due to covid I yet again had to change holiday. Agent was amazing, getting flights changed, arranged different apartments to be neerer friends that will be there at same time, transfers readjusted... All within an hour, including giving me time to contact other members of our party to make sure they were happy with changes... No extra charges, kept at our original budget, with bonus of extra 2 days... All in all superb service
written by EricaRomero on 22/03/2021
Very helpful, had to move my holiday 3 times due to covid. When I rang I was always supported and my queries were answered. Looking forward to booking my next holiday.
written by Schultz1967 on 19/03/2021
Seems very professional and thorough checking different options of travel and room combinations for the best deal as and comfort for the travelers
written by RogelioAlexander1958 on 17/03/2021
Very easy to book good communication can find some great deals Only thing I found which maybe should be high lighted ie paying money off ur balance and there is couple pounds fee !
written by gazamaroo on 17/03/2021
The agent help enormously managing to book a party of 12 on holiday to Belek in the autumn. Did every thing from stat to finish, nothing too much trouble. Excellent service. Would definitely book with them again and would recommend to anyone.
written by 404McDonald on 16/03/2021
GB205 This lady was very helpful, listened to everything that was asked and understood and was knowledgeable. She made me felt at ease with so much uncertainty going on and how the holiday was protected and could be refunded/credited depending on the circumstances with COVID. Also very patient with a few alterations that were asked too Thank you GB205
written by JulieBetty on 15/03/2021
I have dealt with an agent who has gone above and beyond to help me with my booking and any questions I have had concerning my holiday booked with him in October, he’s very good at his job. Thank you to him - keep up the good work Regards
written by Giselle1966 on 13/03/2021
Dealt with an agent and was very happy with his manner and customer service, will use again.
written by Michellelw40 on 12/03/2021
Great service, brilliant staff dealt with an agent for my booking couldn’t be more helpful. nothing too much trouble. Would definitely recommend and have .
written by Dondon12m on 12/03/2021
I was a bit worried about booking a holiday due to Covid but after speaking with the agent he reassured me he helped me he give me great advice and I appreciate it thank you, you are top man and he made sure that the hotel was suitable for the kids he helped me was my disabled mom cooking her transport around the airport really appreciated it. X
written by Bobatbotz on 12/03/2021
The agent was extremely helpful and dealt with my query in a friendly yet professional manner. Holiday moved and Ryanair dumped in favour of EasyJet. All for the same price. Hopefully Covid will allow us to go this time
written by GraceEH on 12/03/2021
Agent was extremely helpful , friendly and funny which always helps ! :)
written by Jonathon223 on 11/03/2021
Great company have used before, very helpful, friendly. Nothing too much trouble. Very happy. Would definitely recommend to friends and family and have.
written by DebG61 on 09/03/2021
Cannot praise the agent at Destination2.co.uk. She was friendly and professional. She knew exactly what I was looking for and promptly quoted me some holidays. Could not fault the service and will definitely book future holidays with her and the company again,
written by MrScherdel on 09/03/2021
The agent has renewed my trust in Holiday Gems, After a prolonged period of trying to contact Holiday Gems with no response, I mailed this agent who originally took my booking. He immediately responded & swiftly sorted all item out. Thank you to him. Holiday Gems should appreciate the staff they have like this as it was him who has renewed my confidence in the travel company
written by 342Henderson on 08/03/2021
The agent was super.Efficient and professional.Would definatly use this company again. Keep up the good work.
written by johannahchristine on 05/03/2021
The agent was really helpful and friendly whilst changing the booking. i will definietly recommend him and holidaygems too
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As rated by our community of reviewers
Baz101's Response to reborn's Review
Written on: 03/07/2021
What a MUG!!!!!