Having looked for a water softening system since we moved into our (to us) new home in July 2023 we eventually found a supplier in our area who was able to supply the non-electric domestic softener we required. We specified non-electric because of the known problem with electric softeners; during regeneration if you suffer a power failure it is possible for the system to flow to waste continuously until the power is restored, this cannot happen with non-electric water softeners. Also, we wanted a twin cylinder model meaning it can supply continuous soft water whist one vessel is being regenerated. Our system is a TwinTec unit made and supplied by Harveys Water systems. Our unit was supplied by Aquasoft Systems in Telford and was fitted in just over 2 hours by their engineer. I have no hesitation in recommending this company, their installation was neat and tidy and the results have been outstanding.

What a difference this has made to my whole Water system, I was on the verge of getting a new Hot water cylinder and having it installed at a cost of £2000 as it was blocked with limescale. My taps and shower had hardly any pressure at all and my Daughters were constantly complaining. I had the TwinTec Cobalt installed and it has not only cleared my old Hot water cylinder but made my daughters very happy and given me better water pressure than before, Highly Recommended to anyone having the same problems. Do it before you encounter the same problems and end up spending more money. I was dealt with by ultimate professionals.

As a softener it works very well. The it broke, after an initial issue it was quickly fixed but then when it reoccurred the installer didn't want to know. It was still in warranty but we were told it was the resin and this isn't covered. They offered to sell me another and when we said no there was no further communication. I would not recommend this from my experience

Fitted easily and quickly by Ramsden Softeners. My water supply is in a cupboard in the middle of the house rather than under the sink. The fitter got round the problem and made a very tidy job of it. Since being fitted 2 months ago we have noticed a difference. We used to get problems with limescale in the shower and screen. This has disappeared and the old limescale has dissolved/been easily wiped away. The washing machine filter was badly blocked we found but the softened water weakened it and I could easily clean it. I am hoping it will also add to the life of my oil fired boiler. We have had various parts replaced due to limescale build up. This should now be a thing of the past.

Excellent installation, quick and easy. Fantastic that no electricity is used and looking forward to lovely soft water again. Would recommend to anyone looking to help with trying to avoid too much limescale, particularly in the area we live, which had notoriously hard water.

Fantastic team work made getting a new water softener from UK Water Softeners, Camberley, so easy. The highly experienced fitter was personable, professional and a perfectionist, and he was backed by advice tailored to our needs. Top marks!

We had to replace our TwinTec after 14 years of uninterrupted service. Carried out very professionally the next working day - not cheap but excellent!

This is the second TwinTec water softener I have purchased, the first lasted 12 years never requiring any servicing, giving us constant softened water. I can thoroughly recommend Aquasoft Systems.

This was a replacement unit for a 20yr old Twintec unit. Seeing the house pipework was already modified, I chose to install this myself. Installation was not difficult. However the installation instructions refer to using a commissioning tool, but this is not supplied and no mention could be found on the Internet how one could be bought or obtained. My supplier indicated the use of the tool is not vital, so this step was omitted. In these days of 'Right to Repair', installation instructions allowing DIY installation should be available, which either provide the ability to acquire the commissioning tool at a fair price (this is only a shaped plastic wheel) or that indicates that this part of the commissioning process can be omitted or alternatively what do do when the commissioningtool is not available. The unit appears to be working well.

After struggling with persistent limescale and hard water for many years we made the decision to invest in a water softener, and it's the best decision we could have made! After a bit of research, reading reviews etc... we called Aquasoft in Donnington Wood and a man came out to do the initial survey. There was no hard sell - he was extremely informative and answered all my questions. After showing me a number of water softeners the Twin Tec was the most suited to our needs. Another man fitted it it on the 20th October - it only took a few hours and he was extremely clean and tidy. It was too big to fit under the sink, so it is in a cupboard, but all pipework/hoses are hidden behind the kickboards - this wasn't a problem at all. Since having it fitted we can't believe the difference it has made in such a small space of time. No more unbearable limescale on our chrome taps and a kettle that is sparkling with no limescale residue at all! The water tastes lovely, not chemically anymore and we only have to use a small amount of washing up liquid/shampoo/shower gel to get a real good lather - and it lasts!!! No more build up of limescale in the washing machine and dishwasher anymore either. My only regret is not doing this years ago. I would definitely recommend the Twin Tec and also Aquasoft for fitting it.

I have a Twintec water softener supplied by Yorks. Water Softeners. It was fitted in December 2020.It has only softened the water for a few weeks during the 10 months. It was fitted with the inlet and outlet hoses transposed, so it was working backwards! When the fitters had gone I found the drinking water tasted strongly of salt. I had to bi-pass the TwinTec until they could return to fix it. It did then work for a few weeks and then we had hard water. The engineers have been back to it about a DOZEN times. It was taken away and we had a service unit for 6 weeks, which highlighted what we were missing. It was returned 2 weeks ago but is no better. My hardness reading is 120. I checked my neighbour's untreated water, and I got the same reading, conclusion MY MACHINE IS NOT SOFTENING THE WATER AT ALL. I AM NOT MAKING ANY HEADWAY WITH YORKSHIRE WATER SOFTENERS, AND THEY HAVE JUST FAILED TO MAKE THEIR LAST APPOINTMENT. PLEASE CAN YOU INTERVENE TO RESOLVE THIS ISSUE

We chose to have this water softener fitted after seeing several excellent reviews on a local neighbourhood website both of the product and the company Aquasoft Systems of Telford. On contacting the company the proprietor he made an early appointment to visit us and advise us of the advantages we would gain in having the product fitted and the positioning of the equipment which due to limited under sink space would be better placed on an exterior wall enclosed in an insulated box. We then agreed to the installation and a mutually suitable date and time was chosen. The proprietor and his colleague arrived on time, completed the installation within the timescale they had previously mentioned and did very neat job. At every stage both before the work was undertaken and during the work he gave a full explanation of all aspects of water softening and this model in particular. He was very informative and pleasant. Of course it is early days yet but already we can see the benefits of the softener.

This is the second watersoftener I bought from this company. One for home and for business. Very satisfied with the product and the excellent service.

A really great product and gives instant results, was quick to install and the person I dealt with at Aquasoft Systems was efficient, informative, honest and polite. My only beef is that this new wireless, top of the range model should come with the same 10 year guarantee as the softener, but doesn’t. It’s also a shame that only one phone or device can be registered for the softener on the App. A bit fiddly to register and we felt that it was never going to get up and running. This is a pity because it goes against the straightforward, professionalism of the fitter and the quality of the product. I hope that the curved salt blocks don’t become more expensive than the proprietary straight blocks. Very happy so far and delighted to have soft water again.

We recently had this installed via UK water softeners and are delighted with the results, we live in a hard water area and have noticed such a difference in the taste (for the better) and also the softness of shower water - soap lathers so much better, and we no longer get gritty deposits in the kettle, and shower nozzles. Not the cheapest but the results are better than expected and i am genuinely delighted with both the product and the Company who installed it.

I am fully satisfied with the Twin Tec Water Softtner and I have no hesitation in recommending it. I am also fully satisfied with the service provided bybthe London Water Company.

The S4 is approximately the size of a home computer cabinet, and installation was quick an efficient- taking roughly 2 hours. Within a matter of 24 hours you really start to see the difference soft water makes, for example the teapot doesn’t stain half as bad, no unsightly water marks on the shower screen and my skin doesn’t feel as dry following a shower. This, I feel, will improve further as the hot water tank gets replenished with soft water over a few times. At this early I’ve nothing negative to say, just wished I’d have had one years ago.