written by Gubbs49 on 02/07/2014
After having a new cloakroom & bathroom which were quite expensive it would have been a no brainer to watch the rooms deteriorate under the dreaded limescale. So a water softener was the obvious solution. What a good choice we made having a TwinTec S3 fitted. Such a difference in the water quality and the new rooms are so easy to keep clean, nearly 3 months gone and still looking brand new. To be honest paying £300 to have it fitted was expensive for a couple of hours work. Anyone with a little plumbing knowledge would cope easily. Fed up with limescale, fit a softener.
written by Erickson55 on 02/07/2014
Went for this one as it works on water consumed not a timer so no wasted salt or water. Proved quite reliable, one failure in 5 years. Blocks so much easier to handle than other forms of salt - have had a conventional timer controlled granular salt one previously. It also fitted under the sink which saved a cabinet compared to the alternative we were offered by another supllier.
written by Dempster08 on 20/06/2014
Had this softener in a previous property. Was highly delighted with its efficiency especially the elimination of lime scale. Got an unvented system now within a hard water area and the old problem of lime scale had returned. Having spent a fortune on chemical removers of lime scale decided it was wiser and more hygienic to have the Twintec fitted. So far so good. Fitted the latest Twintec S3 which is money well spent. You need to accept this item is not cheap because you need to buy additional salt which can be cheaper if you buy in bulk. Get a friend to share! It's longer term benefit outweighs the initial cost. Customer service very good, supportive and no quibble assistance.
written by Nelson488 on 12/06/2014
I had been wanting to purchase a water softener for some time and looked at various types available. I have definitely made the right choice in this model as is so easy to use and the salt being in blocks is much easier than the old bags of salt which are so heavy to carry. I like the fact that there is no electricity and no complicated set up needed; it just looks after itself. You only have to put the blocks of salt in and then you can forget about it. Installation was very quick and the company was very efficient and able to answer any questions I had. Wish had bought one earlier!
written by NoneThankTa on 09/05/2014
There are so many different water softeners, at such different prices. Our friends have a cheaper system and regret it. The TwinTec is extremely simple, we have had it for three months now and all we have to do is insert the new salt blocks around once a month. No dials, no settings, this simple but clever system does it all itself. There is no pressure drop thanks to the twin cylinders which operate in parallel at peak demands. It is also quiet and compact. And the advisor was brilliant, no hard sell, just gave us the facts and excellent customer care. The installation was excellent, Martin went out of his way to help and went the extra mile without asking for extra money. This is a 20 year investment, well worth paying a little extra for the excellent quality.
written by soul1900 on 30/04/2014
We purchased a water softener form .Twin Tec at the end of March and were very impressed with the service and the installation engineer. We have been renovating our 1960's house for the last 3 years and as we live in a very hard water area were concerned about lime scale build up on new sanitary ware and taps. As soon as the softener was installed we noticed a huge difference in the reduction of limescale residue within a week. This means there will be less build up in newly laid pipe work as well. We also find we do not need so much shower gel and shampoo. Also our skin feels a lot better. We would not hesitate to recommend this company to friends and family.
written by 417Townsend on 15/04/2014
We had a TwinTec softener for many years, transferring it to our present house about 6 years ago. It has always been a fantastic buy, requiring no maintenance or service, just Salt, and performing perfectly. All good things wear out eventually, so when this one looked like it was not 'cycling' properly, we contacted the original company (TwinTec Soft Water Supplies Limited---old sticker on the side, from when they installed it after the last move) and asked for an engineer. To our surprise they knew who we were, what model we had, when we first bought it, and when we moved it. The fitter/engineer, was prompt, polite, tidy and thorough. He did *not* pressure us to buy a newer model (we are sensitive to those tactics), but prepared us for the cost of repair---the old model is no longer made, "but we can look out for the parts". We asked to see the specification for the latest equivalent model (the TwinTec S3) and saw it uses less water and salt, has a higher flow rate and more efficient regeneration. So we asked for the price. This company not only gave us an 'upgrade discount' they replaced everything: plumbing, pipework, re-routed waste outflow, and all done in a couple of hours, in one week after our original phone-call. No disruption to the rest of the house water supply. No extra charge. This softener is not the cheapest you can get, but it has a proven track record over decades, and a superb workforce behind it. It is great technology, is literally maintenance-free (apart from salt blocks), and lasts for many many years. We cannot praise it or them enough.
written by LeaScott on 05/04/2014
UK water softeners and the Twin Tec was recommended to me by my son who has had a unit for over 9 years, Kevin promptly arranged to come and see us and explained everything to us. We live in a very hard water area and have had problems with our main bath tap filter clogging up with scale and also the kettle always becoming clogged and regularly needing descaling, I cant imagine what the insides of the pipes are like. He was able to arrange fitting within the week, this was done really well, the unit has been positioned under a cabinet next to the sink, so that it takes up the minimum of space, the plumbing has been done really well with isolation valves placed so that they are easily reached. The installation was done in a couple of hours and area left tidy and clean. We are also pleased that we have a separate drinking water tap which matches our kitchen sink so that we can have hard water for drinking. A new outside tap was fitted as well for car washing or watering the garden. Using the supplied test kit we have been able to see that the whole house is now being supplied with soft water, have already started to save on salt and other blocks for the dish washer and washing machine, we also only need small amounts of shampoo and soap. We now look forward to the benefits for years to come and can highly recommend UK Water softeners to anyone looking for a water softener.
written by engtechst on 26/03/2014
We have had a Twin Tec softener for 9 years, it was fitted by the team from UK Water Softeners. Firstly Ken and his team represent the product clearly and without lots of jargon. The instillation was carried out to a high standard. The Twin Tec system has been great, it really does what is says on the box, it works without any fuss or bother, we sometimes notice the slight sound of the system flushing the filters; however it just gets on and does its job. The simple method of loading the salt is easily done and my 5 year old granddaughter thinks it is fun to feed the softener. Using salt blocks in place of loose salt is so much better, as there is no mess and it is a quick and simple job. Our area in Hampshire has very hard water, before we had the unit fitted, we had to buy salt for the dish washer, additives for the washing machine. We have not needed any of these since the Twin Tec softener was fitted. A good feature of the system is that it has a two cylinder filter so that there is continuous supply of soft water to the whole house. There is no electrical connections as the system is driven by the water pressure so is really good. If you are interested in a water softener, I think that this is a good unit to look at and can recommend the team at UK Water Softeners. Andy Scott, Andover Hampshire
written by on 10/03/2014
We actually have the predecessor to the S3 (TwinTec) but have had the unit for several years and it is still working very well. We bought our TwinTec water softener from UK Water Softeners as we live in a particularly hard water area. The installation process was very straight forward as the mains water comes in to our house under the kitchen sink. The UK Water Softeners plumber made the necessary modifications to the plumbing very quickly & positioned the unit in the corner of the cupboard. The positioning makes it very easy to add block salt when required. The TwinTec unit itself has performed extremely well over the years and we have absolutely no limescale build-up anywhere, which is particularly noticeable on the shower heads and around the sinks. It makes cleaning considerably easier and less time consuming. UK Water Softeners was extremely helpful during the buying process, answering all of our questions. All of our replacement salt is delivered to our door extremely quickly & with no hassle. I can definitely recommend the company if you are looking to get a water softener installed & if you live in a hard water area, you won’t regret it!
written by on 07/03/2014
so easy the kids actually keep it working. this simple little box of tricks sits under out kitchen sink, takes up a little amount of space, but packs one heck of a punch in what it does. we no longer both de-scaling the kettle, coffee machine, showers, shower glass, dishwasher etc. And it makes cleaning the car so much easier, and still supplies enough water press to keep the pressure washer happy. we've had the TwinTec for many years no and still don't have any scale on any tap. and it only uses salt when we use water, therefore if we're away there is no 'running cost' it simply needs to be plumbed in just wish i'd done it sooner!
written by jbmclaughlin on 03/03/2014
I have had a 'TwinTec' water softener for over 9 years .... no problems whatsoever. I commend the product and more particularly the service and advice given by the advisor. Excellent in every respect. Ian McLaughlin, Camberley.
written by sfidgett on 04/02/2014
Very happy all round with the service provided. Good communication and we felt really at home with everything the advisor told us. We had other quotes from the local area but these felt like a sales push and she didn't come across like that. We made our minds up there and then to proceed and we were comfortable with what we were getting. Excellent contact from the plumber and he did a great job. Al in all superb service and would definitely recommend to others.
written by rasd4651 on 03/02/2014
Coming from a soft water area I noticed more than anyone the destructive power that hard water has on your home and skin. Within months taps, showers, dishwashers, washing machines, shower screens, baths, toilets and kettles are ruined unless you spend an absolute fortune on cleaning and de-scaling products, not to mention the endless scrubbing. We changed our kitchen 10 years ago and bought a Twin Tec water softener. I wanted one before I went on to change our bathroom, ensuite and downstairs WC. WOW what a transformation. Here we are 10 years on and our bathrooms, taps, kettle, dishwasher, washing machine, tumble dryer, 2 power showers, toilets etc are still like new condition. We only clean them once every two weeks because they stay clean. We have never used any de-scaling products. Our skin doesn't dry out with the constant need for moisturiser. We actually changed our kettle after 7 years because it was worn on the outside but inside it was perfectly clean. I know it sounds a lot to pay for a softener but we paid £1050, 10 years ago. Coupled with the price of salt its cost us averaged over the 10 years £144 per year. But we have saved that on cleaning products alone. And most of our appliances would have been replaced by now and who knows what that would have cost. Our Boiler is 24 years old and still in perfect condition. Thats because the water softener just doesn't give you soft water it cleans existing pipe work and scale out of your boiler. This sounds like a sales pitch but I cannot stress enough the benefits of a softener. If you are the sort of person who like me wants clean bathrooms, low maintenance, no unwanted plumber bills, perfect showers year after year, this is for you. There are loads of pros to this and the only disadvantage I can see is the initial cost. Once you are past that you'll never be without one.
written by MrDKelly on 28/01/2014
We recently had our softener fitted at Twintec South Coast and the service was first class. There were some complications around how our softener could be installed due to our kitchen being refitted 18 months earlier, but he explored all avenues with professionalism and enthusiasm and was not looking to find any short cuts. All options with pro's and con's for each were fully explained. We would have no hesitation in recommending Twintec South Coast to others.
written by qman9000 on 04/01/2014
I bought my 'Twin-tec' from the Camberley/Frimley [Hampshire and Surrey areas] around two years ago now. In that time I can honestly say; "Why didn't I buy this Water Softener sooner???" These devices are the un-sung 'Must haves" in a home. The 'Twin-tec' especially uses no electricity, makes no noise, and produces no mess. So what's not to like about this product? So where do you start with this devices virtues? Perhaps the easy of installation? We've had ours installed twice. The original installation, and re-installation when we had our Kitchen revamped. On both occasions the Plumbers fitted the 'Twin-tec' where we wanted it without any problems. On the second occasion I could not believe how quick the installation was. How about the cost savings? With a Water Softener there's no need to add salt to the Dishwasher. Soap and detergents for everyday use just goes further. Kettles don't have scale that needs heating first so heat up quicker, and the same goes for the Hot Water systems. Even taking into account the cost of salt; we saved £5/month in the first year, and now we have a Dishwasher the savings per month will be higher. The system is excellent but without the back-up of a truly professional salesman, (who also provides the aftercare service), I would not be as happy as I am with the 'Twin-tec' system. I salute you. Neville Rogers Basingstoke Hampshire
written by on 24/11/2013
We had a TwinTec water softener fitted by the team and were so impressed by their quality of service and the product, when we moved house we had them fit another one in the new property. Their process end to end was professional, polite, efficient, timely, neat and tidy. From their initial survey and quote, to the quality installation. The twintec softener they fitted is smaller, more effective, quieter and uses less salt. I would have no hesitation in using them and this product again. I would recommend them to anyone considering having a softener fitted.
written by GeeSee on 01/11/2013
I GIVE UP - I have tried to write a review TWICE on this site, and it has lost the whole review on each occasion. SO - great softeners - great help from UK Water-softeners - everything else wonderful EXCEPT for this HOPELESS review site. What's the point of asking for a detailed review if it keeps loosing it halfway down the page!! (Are you sure you don't mean 20 characters MAX)
written by seanhogan on 31/10/2013
I had this product installed a few years back by UK Water Softeners and the product has been great, its easy to refill the salt and it sits quite happily in the corner of the cupboard needing no maintainence. I have recommended the softener to many people and will still recommend in years to come.
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