Bathroom Village - www.bathroomvillage.com

Bathroom Village - www.bathroomvillage.com
★★★★★
4.7
95.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“Quality traditional products”

★★★★★

written by on 22/03/2013

Ordered Burlington bathroom lights & mirror & products did not disappoint. Beautiful quality, traditional items, although not fitted yet, will be just the finishing touch I was looking for. Products have fragile components, but we're well packaged and received in perfect condition.

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“We had excellent service”

★★★★☆

written by on 15/03/2013

Due to problems we had with our bathroom fitters things were delayed and minds changed! Alex Bowen could not have been more helpful. We placed 2 orders with him at this time and everything went smoothly and according to plan. Thank you Alex

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“helpful and friendly”

★★★★★

written by on 15/03/2013

Good customer service, helpful and friendly on the phone unlike many other on-line suppliers.

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“Bathroom Village answered my questions online, kept me...”

★★★★★

written by on 14/03/2013

Bathroom Village answered my questions online, kept me fully informed and goods arrived as stated, would definitely use again

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“Good service”

★★★★★

written by on 14/03/2013

Placed an order for a couple of items. Some in stock but had to wait for others. Not a problem. Sent out 2 seperated deliveries and made no extra charge for doing this. Wouldn't hesitate to use again. Thanks guys

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“Satisfaction delivered”

★★★★☆

written by on 14/03/2013

For bathroom refit need to chnage from gold to chrome in same style. Internet shopping brought me to this site - good value, good rating. Items delivered on time in good condition. One satisfied customer.

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“We bought all our bathroom, shower room and cloakroom...”

★★★★★

written by JennyQ on 13/03/2013

We bought all our bathroom, shower room and cloakroom fittings from Bathroom Village before Christmas and the service was superb. I would especially like to say a great big thank you to [name removed] who dealt with our problems with 2 faulty Jacuzzi baths brilliantly. He really is the best customer service person I've ever dealt with and I hope the bosses appreciate his amazing skills in this area. I would also say that the knowledge of everybody in the showroom and the help they gave was outstanding. finally, the prices were very competitive as well - what more can I say!!! Jenny from Bell Cottage

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“Great service, very reliable”

★★★★★

written by tscruby on 27/02/2013

I've placed two orders online over the last year to completely refit our bathroom from scratch and couldn't be happier with the service Bathroom Village have provided. Both times there have been items that needed exchanging (my own fault - changing our mind and my inaccurate measurement!) and each time Bathroom Village have been excellent in arranging for replacements and redelivery. I have dealt with [names removed] and both couldn't have been more helpful and understanding. I would thoroughly recommend using them for your bathroom needs.

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“Service at its best !”

★★★★★

written by serelf on 26/02/2013

Found Bathroom Village whilst looking for a particular bath. Ended up ordering all the items I needed for my new bathroom. My initial order was through the web site, which is how I found Alex ! My second order was placed directly with [name removed], who could not have been more helpful. He contacted me when an item was out of stock, he let me know when orders had been dispatched etc. This was initially a task I had been dreading, but Bathroom Village made it an easy job. This is one company I will not be afraid to visit again and I will recommend to anyone who needs bathroom fittings. Thankyou very much.

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“Problem solved”

★★★★☆

written by pvirgo on 24/02/2013

Ordered a bathroom suite from Bathroom village had a problem. And Trevlynn the customer care representative was excellent. The best customer care from any company in a long while.

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“Customer Service - "it's all about the people"”

★★★★★

written by on 23/02/2013

When selecting our new bathroom suite, one of our criteria was the 'people' we were likely to be dealing with. Following the usual visits to bathroom shops it soon became obvious that Simon at Bathroom Village Exeter was able to explain and advise on every aspect of our bathroom refurbishment. We decided on our bathroom suite and ordered Heritage. 2 parts not shipped from Heritage, they were supplied the next day! The installer was highly impressed with each Heritage product and they know how to judge! Some months later we had a little problem with 2 items and without any hesitation Simon and Heritage had it completely sorted. We do not normally give testimonials but with the amazing level of ‘customer service’ we feel compelled to do one so that others can benefit from the outstanding personal service offered by Simon at Bathroom Village. P & M Exeter

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“Merlyn Shower Cubicle”

★★★★★

written by on 20/02/2013

Best price and excellent service from the initial communication until delivery on time. A perfect service.

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“Brilliant service and prices”

★★★★★

written by janiemann on 19/02/2013

We ordered virtually all the sanitary ware and fittings for our new bathroom from Bathroom Village. My contact there was [name removed] and he could not have been more helpful. I had already searched the web thoroughly and found that Bathroom Village offered all that I needed and at a very competitive price. [name removed] got me all the information on stock and delivery times and kept me informed throughout regarding delivery times and in the one case where there was a slight delay I was kept in touch about the revised delivery times. He was very helpful when I needed to add extra items and organised it so that they came with the delayed item so that there was no extra delivery charge. All in all, the process was very smooth, went without a hitch, at a really competitive price. Can't recommend them too highly.

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“Excellent customer service”

★★★★★

written by on 19/02/2013

The customer service was excellent. [name removed] quickly and friendly answered my questions and if there was a tehcnical he could not answer, he asked the Imperial Bathrooms to conatact me. He also kindly informed about the delivery status of the items ordered.

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“Best site out there”

★★★★☆

written by Marysue63 on 12/02/2013

Easily the best bathroom website out there for ease of finding and comparing products. Easy to order and friendly and helpful service from [names removed]. The delays were not really BV's fault but caused by snow. The only downer was the curmudgeon who delivered moaning about not being able to park outside my house and refusing to help me bring the stuff in - I had to get a local business to help me.

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“Great Customer Service”

★★★★★

written by on 30/01/2013

Overall a very positive experience. Some delays however, Trevlynn had great communication and kept me promptly and efficiently advised about this. Good over service but excellent customer service from a very nice lady who was helpful, polite and honest. I will be a returning customer to Trevlynn and Bathroom Village.

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“Sanitan Bathroom”

★★★★★

written by aprilcottage on 26/01/2013

I am delighted with your service. also dealt with Alex who was very helpful and chased things up for me. I wiah there were a few more people like him. Well Done.

Stott1's Response to aprilcottage's Review

Written on: 27/01/2013

Bought a bathroom cabinet that arrived with a small crack in the bottom corner. Emailed Bathroom Village and was rung back immediately. They asked me to photo the cabinet. I did and a new door was sent within a couple of days. Very happy.

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“Fantastic service all over”

★★★★★

written by on 26/01/2013

I searched for anyone to sell the Heritage bathroom products, and found Bathroom Willage, and Alex Bowen. just some emailing and he helped me finding what I was looking for. I shopped twice from them - both with Alex Bowen, and I could not ask for any more then the best service I got!

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“Fantastic range with excellent customer service ”

★★★★★

written by KimandPete on 23/01/2013

We were building a new house. All we went in to the Exeter Store with was our house plans. Mike Wicks looked after us, he gave us advice, but wasn't pushy. We needed items for a bathroom, shower room and en-suite. We didn't want anything you would see from the normal outlets, though still had a tight budget to follow. He showed us all the different ranges, and what would work with the spaces we had. Every time we went in Mike was so friendly, and patient! We were so excited, and over the year it took to finishing we would pop in every so often until we made up our minds. Sometimes Mike wasn't there, but his collegues were very helpful too. Bathroom Village hasn't let us down. Everything we chose is of high quality, and looks stunning. I am so proud of my bathroom, and the tiles we also got from Bathroom are amazing, so different, most people say it is their favourite room in the house.

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“Excellent Service”

★★★★★

written by JonathanKaren on 16/01/2013

Our representative was Trevlynn who couldn't do enough to help. Can't fault the service. No hesitation in using them again or recommending to others.

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