written by Stuart98 on 08/01/2020
The bath panel I bought started flaking paint within a few weeks. When I contacted the same person on the same email address under the same branding as when I bought it I was told that the company had had a pre-pack administration and the new owner of the Bathroom Village brand would not replace the panel. It appears that the new owners have no interest in supporting the reputation of the brand they bought, which is rightly mud. STEER WELL CLEAR
written by Geoffers41 on 03/10/2018
Agreed to pay an extra £25 for a guaranteed delivery of Thursday, because our bathroom fitters were leaving on Friday, and goods didn't arrive until the following Tuesday. They refused to refund extra £25 delivery charge and customer service were most unhelpful. Reading other reviews elsewhere they clearly have problems with deliveries being lat, goods received damaged etc. Will not use them again, there are plenty of other good companies out there.
written by Kirk1980 on 05/08/2017
Ordered a replacement soft close toilet seat for our downstairs cloakroom. The price was the best on offer and the order was followed up with a phone call to say the goods were being delivered in a few days. I then received an email telling me exactly what time within an hours framework when this would be. Excellent service and friendly staff.
written by Caraq351 on 17/01/2017
They recommended I should have a certain size shower tray which was very expensive It looked awful the size they recommended Because we took it out of the box they would not give a refund or money back on any other item They originally told me this was a best seller which they tried to sell for me second hand and after 3 months they could not sell it Went back to shop to pick up the tray which then they didn't even give it back in the box Winterstoke rd branch was awful service and would recommend anyone to go to the plumb centre instead
written by alfwro13 on 09/01/2017
We bought bathroom furniture from them online. Out of 7 items 2 were faulty and 1 had incorrect bits. We contacted them just before Christmas to arrange warranty replacement. Unfortunately they were unable to do anything until the New Year as apparently manufactureres were closed during that period. Now couple of weeks later we are still waiting for the replacements. They want to save money on shipping so they will not ship the items as they are available and we need to wait for one part. They guys in the Plymouth office don't seem to be worried about the grief they cause by delaying it. Think twice before using them.
written by wgJordan249 on 22/08/2016
Repeatedly told order was to be delivered next week. After 4weeks of this nonsense had to cancel order. Refund was not forthcoming and I was told I would need to wait till next week for that too. Had to go through bank to get my card refunded. Avoid this company.
written by npatteson on 30/03/2016
I made a substantial heritage purchase last November from bathroomvillage.com. Because of the amount of product I was buying i contacted them by email to ensure I was buying the correct parts etc. The response was quick and communication was clear and they provided advice on the parts I needed. Everything arrived on time. The after care has been excellent as I had some small damage on a part which was quickly replaced. My plumber stupidly threw away some parts and bathroomvillage helped to advise me which parts I needed and where I could buy them from. Definitely recommend.
written by Whiteap27 on 08/01/2016
The products i bought were expensive but good quality however the customer service and the salespeople are shocking. They are disinterested, quite rude and obviously have no idea about customer service and satisfaction. The delivery drivers were abrupt and unelpful and huffed and puffed about delivering even after giving them £20 tip. Surely its their usual job therefore not quite sure why they were whinging. I had a return which I was made to feel was my fault and the salesman interrogated my to try and make me say it was my fault. I pointed out that it didnt matter whose fault although they should have realised i had the incorrect part at the time of purchase and perhaps tried to explain this fact at point of sale. Anyway from then on the emails were pretty much lacking any courtesy and when i had to go into the shop to pick up the salesman was offhand and lacked any courtesy - having spent just shy of 4k on a bathroom i expect better. would i use again - NO and would i recommend - NO . you can get quality bathrooms elsewhere and actually have a better experience. Sorry bathroom village I expected better!
written by siChase1946 on 18/11/2015
I do not even want to spend my time to write a review on them!!!
written by Binlid82 on 08/07/2015
Popped in to have a look at new shop that had opened after seeing it transformed over the weeks while waiting for my daily bus. Was amazed by the large selection of displays they had, just a shame I'd only redone my bathroom couple of years ago. Although I did buy a shaving mirror quality was so much better then the ones you buy else where even comes with a ten year guarantee. Will definitely be telling friends of the new shop!
written by Jaylin50 on 29/03/2015
Looked into the Taunton store yesterday - it is moving location. The items there on sale were incredibly overpriced. For example one small bathroom cabinet was shown at £199 reduced from £799. Who in their right mind would pay £799 for a small bathroom cabinet.
written by on 13/02/2014
I was very happy with the service. The product was better than expected. I will consider using this site to purchase additional bathroom products. Only one complaint. They should be regular updates sent to the customer email, to reassure them, and review postage charges for items under £50.00. Regards Bromyards
written by websterjudyc on 17/12/2013
A very good showroom in Exeter - and very helpful advice. Knowledgeable and experienced salesman - I would go to them again. Efficient and quick service.
written by AnonymousSidmouth on 17/12/2013
The products are both good quality and competitively priced. There was plenty of choice and nothing was too much trouble for the staff, who spent a considerable amount of time and effort in helping me choose what was needed for a complete overhaul of our two bathrooms. Goods were delivered promptly and any problems were dealt with equally promptly and efficiently by the showroom staff.
written by Sedgee on 16/12/2013
we were well impressed with the service and quality of goods we bought the staff were very helpful and knowledgeable about their products. We have been doing a house renovation so I found all the Items I wanted for the Bathroom and Shower room which had a bit more elegance to them.They have some designer Radiators, which they even calculated what sizes we required for each room.We will never go anywhere else now and would 100% recommend them.
written by Firebirds on 16/12/2013
Bathroom Village were a delight to deal with from the outset when we were trying to find a Jacuzzi bath. We received clear advice by email and telephone with help on all the options available for the size of bath we could accomodate. Timing was critical to us as the bath had to be put in place during a house build. Bathroom Village kept us updated with delivery dates and delivered on time, in perfect condition. We are extremeley pleased with our choice of bath and supplier. Recently we needed some afterservice purely on paperwork and once again - fast and efficient service. I would not hesitate in thoroughly recomending them as a company to deal with on any aspect of bathrooms.
written by on 11/12/2013
V unsatisfactory experience with Bathroom Village. Ordered washbasin which was damaged on arrival. They also hadn't sent handles for it. When pointed this out, they then sent wrong handles. Chased them again and they finally sent right ones, but getting them from their equally poor delivery partner UK Mail was a challenge in itself. Spent a lot of time sorting out their errors. Aftersales service was really underwhelming. A simple apology for the inconvenience would have been appreciated, but this was not forthcoming. Will not use again.
written by janfromdevon on 10/12/2013
The Staff at Bathroom Village are all wonderful, so very helpful. I am delighted with everything we have bought from there. I would highly recommend Bathroom Village to my friends. There is such a brilliant choice of goods.
written by on 09/12/2013
Huge range of bathrooms on view in a really well laid out showroom. Excellent service from Marc Ellswood, always happy to offer good practical advice especially when trying to keep within budget without compromising on the overall end result.
written by jantwyman on 04/12/2013
My husband and I were recently seeking several bathroom items for our home renovation in Exmouth. The service we received at the Exeter branch was an excellent experience.We purchased three large items and they were stored until we were ready for them. These items were delivered swiftly when requested. We returned to the store seeking the same friendly helpful gentleman to collect one small item and offer thanks. We even found another high quality item at a value price. We highly recommend this store and thank the team for the help with our house.
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