ICE Plc Reviews - www.iceplc.com

★★★★★
4.6 / 5
91% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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★☆☆☆☆

“rip off rates”

Written on: 15/07/2015 by phiipmyers (1 review written)

I went in to change money at St Pancras Station ICE. There was no fixed display of their exchange rates and when I enquired was told that rate was 1.22 Euro = 1.00 GBP. I was a bit suspicious and asked the cashier what the bank rate was and she replied 1.22. She told me that there was no commission. I checked on phone and found that bank closing rate today is 1.427. I enquired again and she said that they are very transparent about rate and if I didn't like it i could go elsewhere. I went 50… Read Full Review

Ice_Plc's Response to phiipmyers's Review

Written on: 16/07/2015

Thank you for your comments,

I apologise that you were unhappy with the rates.

Your comments have been passed on to the relevant branch manager

Kind Regards,

Sophie
Customer Service Supervisor.

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Ice_Plc's Response to phiipmyers's Review

Written on: 17/07/2015

Thank you for your comments.

The rates at our St Pancras branch are comparable to rates offered at bureau de changes located within major International Stations and Airports.

Unfortunately due to the increased costs of operating branches within these sorts of locations the rates are generally lower than high street locations.

However we do offer very competitive rates via our website and certain click and collect branches.

Kind Regards,

Sophie
Customer Service Supervisor.

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★★★★★

“Buying holiday money”

Written on: 10/07/2015 by Curranfc429 (1 review written)

Ordered 3500 Canadian dollars, got the best rate and delivered the very next day. Very pleased with the service and delivery and will definitely be back in the future to use this service again… Read Full Review

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★★★★★

“Excellent”

Written on: 23/06/2015 by KizzyW (1 review written)

My first time ordering foreign currency online and I am impressed. The website was easy to use, rates were competitive and currency delivered in good time, in fact I ordered on a Sunday and received my cash on Tuesday.All in all a smooth hassle free transaction. I will certainly use again… Read Full Review

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★★★★★

“Always fantastic!”

Written on: 23/06/2015

Every time I have used ICE I have been very happy. Easy to use website, great rates and speedy delivery. Have recommended to all friends and family!… Read Full Review

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★☆☆☆☆

“Not fee free”

Written on: 16/06/2015 by Monica332 (1 review written)

Advertised as a fee free card this is miss-selling! Had to pay £4.75 to get the card as I only needed to load £300. The rate I got for the Euro card was not great compared to other rates available… Read Full Review

Ice_Plc's Comment

Written on: 18/06/2015

Thank you for your comments.

We do clearly state any charges that we make on our website. Our rates are also clearly displayed and easily comparable with other companies.

Kind Regards,

Sophie
Customer Service Supervisor.

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★☆☆☆☆

“Web site rubbish”

Written on: 23/05/2015 by Smith342 (1 review written)

Web site post purchase dosent work - emailed from web site twice and texts once no replies to either. Shoddy… Read Full Review

Ice_Plc's Comment

Written on: 29/05/2015

Thank you for your feedback.

I apologise you have had issues contacting us.

If you are still experiencing issues please call us or email us

Kind Regards,


Customer Service Supervisor.

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★★★★★

“Travel Money”

Written on: 15/05/2015 by Kaeden427 (1 review written)

I have never ordered currency on-line before and was a bit aprehensive but was most impressed with the service from Ice. Ordered NZ Dollars on Tuesday and as promised they arrived the next day by 1pm. Customer service sent e-mails to confirm order and then again when dispatched.I would certainly use Ice again… Read Full Review

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★★★★★

“Trouble free purchase”

Written on: 29/04/2015 by Eva207 (1 review written)

Very easy and trouble free. I set up an account, ordered my euros and they arrived two days later by Royal Mail Special Delivery. The exchange rate was very favourable compared to other online companies and far better than the high street. I will definitely use ICE again… Read Full Review

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★☆☆☆☆

“Card never arrived, refund processing a disaster ”

Written on: 27/04/2015

Avoid this service like the plague. Having chosen ICE because of the 5 to 7 day delivery, we were dismayed to say the least when the card hadn't shown up nine working days later when we went on holiday. Having thus absorbed conversion charges on our own debit cards, we were much more frustrated that what is now 3 1/2 weeks later, the full refund still hasn't been processed. We've received two separate payments (why?) yet we are still over £100 out of pocket, not including all the conversion… Read Full Review

Ice_Plc's Comment

Written on: 27/04/2015

Thank you for your comments.

I apologise you are unhappy with the service you have received.

Please can you contact us directly so that we can investigate the issues and provide you with a resolution.

Kind Regards,

Customer Service Supervisor.

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★★★★★

“"TERRIFIC SERVICE"”

Written on: 23/04/2015 by Sager334 (1 review written)

I ordered UAE currency at 10.20am yesterday and it was delivered at 7.40am this morning, less than 24 hours. What fabulous service, will definitely use and recommend this site again… Read Full Review

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★☆☆☆☆

“poor exchange rate”

Written on: 01/04/2015 by ZackeryPerry122 (1 review written)

I made the mistake of ordering euros from the Victoria train station. Rip off charges and I certainly wont use ICE again… Read Full Review

Ice_Plc's Comment

Written on: 21/04/2015

Thank you for your comments.

I apologise that you were unhappy with the rates you received. We do always try to provide the most competitive rates possible.

Kind Regards,

Sophie
Customer Service Supervisor.

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★★★★★

“Great service”

Written on: 10/02/2015 by Magicken3 (1 review written)

I was a bit worried about ordering on line and having them delevered through the post. I ordered before 3pm arrived next day.great service will use all the time now… Read Full Review

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★★★★★

“my travel money”

Written on: 29/01/2015 by nightnurse1 (1 review written)

I went online to find a good rate for euros i came across Ice for the first time. I was not sure about using them as £2000 is a lot of money to me.After reading other reviews i decided to take a chance and i am so glad i did ,they are %100 true to there word. Euros arrived next day and they were the best rate i could find .I will be using them again in the future . thank you ice… Read Full Review

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★☆☆☆☆

“Tried to buy some Swiss Francs”

Written on: 15/01/2015 by skiandsun (1 review written)

Bought £1,000 of Swiss Francs for a forthcoming ski holiday but an hour after having bought them received a call telling me that they wouldn't be honouring the purchase as they had stated the wrong exchange rate. They can do its in their terms and conditions, but overall, I'm not chuffed a bit. Won't be using them again… Read Full Review

Ice_Plc's Response to skiandsun's Review

Written on: 20/01/2015

Thank you for your comments.

I apologise that you were unhappy with the service you received.

Unfortunately due to a technical error the incorrect rate was displayed and it was not possible for us to sell the currency at that price. However we did offer the few customers that this affected a preferential rate.

Kind Regards,

Sophie
Customer Service Supervisor.

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Skiandsun's Response to skiandsun's Review

Written on: 21/01/2015

I went to my local Marks and Spencer an hour later and got them for £1.46.

They didn't change their rate until the next day

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★★★★★

“Great Service”

Written on: 04/12/2014

I ordered my currency over the phone on Friday and received it on Saturday morning. Great service, totally reliable....have no fears....this is one company you can be happy to deal with… Read Full Review

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★★★★★

“fast & efficient”

Written on: 30/11/2014 by DianaFaulkner289 (1 review written)

Absolutely fabulous. Ordered yesterday morning and delivered this morning by registered mail. Small denomination notes were included as requested. Never had a problem with them and will certainly use again… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 25/11/2014 by Emmaa492 (1 review written)

I recently ordered a Ice card for a 3 day trip to New York, thought with their emergency card back up plan it would be a safe way to take my money, only to find one afternoon whilst trying to purchase some goods at a check out that they had frozen my account for no reason, as you can only call within UK banking hours to have access to you account details to find out why . So my only option was to cancel my card and try using the emergency card only to find i could not use this either, which… Read Full Review

Ice_Plc's Comment

Written on: 28/11/2014

Thank you for your comments.

Please may I apologise that you had issues while using our card.

I believe that we are currently in contact with you directly regarding this issue.

Kind Regards,

Sophie
Customer Service Supervisor.

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Jfarrow's Comment

Written on: 28/11/2014

Yes you have given me £20 for my inconvenience! and to pay my mobile bill, this will never be able to compensate for the distress caused by your company. I will still never use you again.

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★★★★★

“Everything they said they would do was carried out...”

Written on: 07/11/2014

I found the company via Google search. The rate quoted was unbelievable, it was virtually the commercial rate. It was promised for next day delivery, at no extra cost and although ordered as late as 3pm it was duly delivered with my post the next morning. There is absolutely no question as to who I will be dealing with in future. Fantastic service to go with the fantastic rate. Well done and thank you ICE… Read Full Review

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★☆☆☆☆

“Avoid ICE at platform 7 Victoria Station”

Written on: 26/10/2014 by Bellub336 (1 review written)

I went to ICE at platform 7 Victoria station London and it was a pure waste of time. The member of staff finished serving the person who was before me then started talking to her colleagues. She was talking and talking about what she saw on television and ignored me. After 4 minutes of waiting I walked away without being served. Yes 4 MINUTES of standing waiting to be served while she and her mates were having a good chat about some loose women morning show. The service is total rubbish at… Read Full Review

Ice_Plc's Comment

Written on: 27/10/2014

Thank you for you comments.

I apologise that you were unhappy with the level of service offered by the branch staff. Your comments have been passed on to the relevent branch manager.

Kind Regards,

Sophie
Customer Service Supervisor.

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Ice_Plc's Comment

Written on: 28/10/2014

Your comments have been passed on to the relevant manager and if possible they would like to contact you directly.

They would like to offer you an apology for the awful service that you received and also find out more information so that they can identify which member of staff was involved.

Please can you either call us or email us.

Kind Regards,

Sophie
Customer Service Supervisor.

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★★★★★

“Best rate and money arrived 2 days later by registered...”

Written on: 17/10/2014 by AmariMaher26 (1 review written)

Best rate and money arrived 2 days later by registered post, very impressed, would recommend to all… Read Full Review

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