One of the worst customer services I have ever experienced. Long hold times and no system of escalation. if you have a problem they cannot deal with it. Their site had a fault with card top ups and there was no solution. They tell you they will call back and they do not. If you use the 'contact us' system on their portal you get an email to tell you they will call, but they do not. I would not recommend ICE PLC to anyone. This level of service should not be allowed.

Had a frustating morning trying to deal with sainsbury's bank - need I say more!!! Looked at ICE website, they weren't quite the best rate but had a price match guarentee. Phoned them spoke to a lovely lady  who agreed to match the best rate I could find. All dealt with brilliantly with no fuss and for 99p next day delivery, which arrived as promised. I had dealt with ICE some years ago and should have had the sense to go straight to them which I shall do in future. Don't always trust comparison sites as they are not always up to date especially in a quick changing market like currency rates. ICE have a limit on debit cards of £1250 and above that need a bankers draft but if you bank online that's no problem. It was such a relief to speak to one person who dealt with all your queries rather than being passed from pillar to post as some organisations do!!

Have used ICE before and always find them very friendly and helpful. I trawled the net for the best rate and once again came back to buy from ICE. Would recommend to anyone wishing to purchase currency.

Ordered £2770 of euros on Monday, requested Saturday delivery and there they were Saturday morning. No problems at all, very happy would use again.

Fast service very quick delivery, I have used ICE a few times now and they have provided an excellent service each time

ICE customer service is all but non-existant so if you do have problems with their service don't expect to to resolve it by contacting their awful customer service tel no. Unbeknown to me my prepaid currency card is about to expire in 4 days time. I have just been informed by ICE. I am going on holiday in 4 days time! I had just charged my card in advance of this holiday. Customer service have no idea whether my new card will arrive in time for my holiday and have advised me to elect to buy back my currency through their website. This takes 5 days to complete. Not a lot of use if I am travelling in 4 days. I am also now aware of customers whose cards expired while they were travelling!!! Apparently I should have chased the new card myself! What other companies fail to issue / notify customers at such ridiculously short notice? If any bank behaved this way then it would deserve to lose custom. ICE certainly does. Also don't expect to talk to a manager or supervisor at their 'customer service centre' ( I use the term in its very loosest sense ). They just sit about and don't or can't speak to their customers apparently while leaving their minions to answer queries from a script. This has to be the worst customer service I have ever encountered. Don't bother attempting to complain via their website; they just ignore it. DO NOT TOUCH WITH A BARGEPOLE! You have been warned.

I put £700 on to a sterling cash card for a trip to India. The first 5 times I used it it was blocked. I was sent an email saying the transactions were blocked and asking whether they were valid. So I responded that they were and tried to use the card again. Blocked 5 more times and this time the email says the card is blocked but again asking if the transactions were valid. So I respond that they were and get a reply that the card will be unblocked. That was a week ago and the card is still unusable. The only response to my emails is that it will get done and they'll let me know when they have done it. It looks like the trip will have finished before that happens and I will have to make much more expensive alternative arrangements. Not to mention all the hassle and distress of having the card being continually turned down. Don't give them your money - at a minimum I'm down their £20 loading fee and I still haven't been able to spend a penny of my own money.

Having used many different currency providers over the years I would rate ICE highly. At a branch in Glasgow I recently purchased Turkish lira at the best rate I had seen, even though I had not booked the currency. The gentleman in the branch was very helpful and gave some useful tips about travel in Turkey too! On returning to the UK I passed through Gatwick airport and stopped at the first currency exchange I saw - MoneyCorp I believe. I asked to change my remaining Turkish lira into Euros but the rate grudgingly offered seemed low so I did not proceed. What a good job, as round the next corner was an ICE bureau and the lovely friendly lady there gave me a much better rate - 20% better in fact. Again, very pleasant customer service.

!!!!ATTANTION PLEASE!!!!!Ich finde, die Firma betrügt die Menschen. Ich wollte 500€ in GBP tauschen und sollte dafür nur 340GBP bekommen. Bei einem schlechten Kurs hätten mir 420GBP zugestanden. Ich empfehle diesen Money changer keinem weiter.

I came back to Vancouver from London & exchanged my remaining pounds to dollars. I found out later that the exchange rate ICE used is almost 20 cents lower than rates I researched on-line. Then on top of this ICE charged me $3.75 for commission. BS!

I cannot stress enough the amount of trouble I have had with this company since day 1 of trying to order online. Despite all issues at the start I still persisted and decided to go ahead with taking all $3000 US dollars to America with me on this card. I was away for 5 weeks so didn't want to take all the money in cash. The first few days the card was working fine and then all of a sudden starting declining EVERYWHERE. I was 9 hours behind England so proved difficult to ring at a convenient time as their office is only open 9am-5pm English time despite them saying its 24 hours on their website! I must of spent a FORTUNE trying to get through to them for over an hour but because this was quite an emergency I decided to go through to 'lost and stolen' which is the only department that is in fact 24 hours (to my delight after trying every single available number) somebody answered and asked me which card I'm talking about because I have FOUR ACTIVE CARDS?! This was my first time using ICE so not sure where that had come from?! Anyway he managed to find out which card I was using & I was told that it had been cancelled. He didn't know why though and there was no explanation what so ever. I was passed from person to person & after another hour on the phone I still had not received a proper answer and nobody seemed to know what was going on which was extremely frustrating for me as I had no access to any of my money. Eventually they managed to reactivate my card after numerous phone calls back and forth and re-trying my card in different shops. What a nightmare! Not only that, the company seem to hold money that has been refunded onto the card so you have to ring up to ask them what's going on & they then stop the payment pending. You can also only top up your card online within the hours of 9am-5pm. Which means in America I had to stay up until 12am just to top up. Numerous times I tried ringing to ask if they could sort this for me over the phone to be told rather rudely "you're through to lost and stolen" - I was very aware?!! She then continued to tell me rather rudely after explaining my issues that she "can't help me" and is not "trained" The staff do not seem to be able to deal with any request you ask and are not "trained" properly what so ever it seems and have no sympathy towards your problems. The numerous times I have rung with issues, I have not received an apology once. I also tried contacting them through email and text as assumed this would be easier because of the time difference - I was completely ignored both times with no acknowledgment of even getting in touch. I even tried to ring this morning, (Tuesday 31st may 12pm) to be greeted with an answer phone message saying they are closed over the bank holiday & will reopen Tuesday 31st at 9am. The phone was then hung up?!!! The phones were obviously not turned back on & I cannot express my frustration enough! The staff are rude, the customer service is rubbish, the website is rubbish, the card is rubbish. The phone system is rubbish. I would not recommend them to anybody!

You have to be on the Electoral roll to get a card, this is insane, I recently opened a bank account AND a credit card AND a prepaid card account without providing any ID or documents, you know how, because those companies were operating in 2016 and did a soft enquiry on my credit report (aka identity check), but to say that I have to be registered on the electoral roll in order to get a card and they do NOT accept ANY other form of identification is both childish and insecure, people move from their houses all the time and sometimes forget to update the council records, but they never fail to update their bank's current account records. Unbelievable, this is the first time that I came across such a nonsense policy.

Just received my Canadian Dollars ...a saturday delivery, very smooth transaction. Will certainly use again.

Ordered my Polish Zlotny yesterday expected to arrive 3 days later. Arrived next morning so very impressed with service. Not the best rate but good. Thank you very much.

excellent service with a smooth and quick transaction. Will definately use again and recommend. Great rates

I would strongly recommend this company. The currency rate was very good and I had received money the next day. And after I have to cancel my holiday I have no problem with exchange money in the same rate what I bought it. I am absolutely sure that I will use this company next time when I will be going on any holiday.Thank you very much!

I was a bit sceptical at first using an online currency exchange service but ICE far exceeded my expectations. The currency arrived well before the delivery time and exactly as I had requested. I required currency in specific denominations, mainly due to the country I was visiting didn't widely accept large notes, and so I emailed ICE with my request after completing my order. They responded quickly and politely advising if possible they would do their best to meet my request. I was very impressed with their service. Excellent customer service, great delivery and to top it off they offered the best exchange rate I could find on the internet and in local stores.

I ordered a number of different currencies on a Monday and received them the next day. All currencies comprised clean crisp notes, securely packaged, with none torn or damaged in any way. I was most impressed by the fast and efficient service ICE provided and, without doubt, I will use the company again, next year. I have no hesitation in recommending them. Thank you ICE!