Just Headboards - www.justheadboards.co.uk

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★★★★☆
4.4
86.0% of users recommend this
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Latest Reviews

“Avoid. No Delivery. No Refund.”

★☆☆☆☆

written by Dawsonxt443 on 01/03/2023

I ordered a head board on 22-Oct-2022 last year. Quoted delivery time was 3-5 weeks. I contacted them numerous times asking for an update - fed same story each time. Since November they led me to believe that it had been manufactured and was ready for dispatch yet they have continually failed to deliver it. After 16 weeks waiting I assume that the headboard doesn't exist. I gave them ample opportunity to resolve the issue. Eventually cancelled the order and requested refund. They said refund was being processes but was never forthcoming. Had to raise a charge back claim through my credit card in the end.

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“If I could it would be a zero star”

★☆☆☆☆

written by Kyrar358 on 25/02/2023

I ordered the bedhead at the beginning of September 2022. Excuses all the time why they did not deliver. In November 2022 I requested a refund which I was told would be processed. However, despite 39 emails and 4 phone calls still no refund. Received many excuses, was even sent a snapshot of a supposed payment run with my details on. Of course it never transpired. I feel as though I have been sham. Don’t touch this Company.

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“Shockingly Poor Service”

★☆☆☆☆

written by 448McManus on 24/02/2023

I ordered a simple wooden headboard in mid November and despite numerous emails to Marino at Just Headboards I have not recieved the goods nor been advised of any delivery date. Similar to other comments on here I have got nothing but excuses, concerning the factory, holiday delays, broken promises or no response at all. As of the end of February I am no further along. I've now note that their website is "temporarily down" for maintanance. MY recommendation is avoid at all costs

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“Should be no stars”

★☆☆☆☆

written by Pagewt81 on 16/11/2022

I ordered a bed headboard from Justheadboards on 25th July 2022 and the money was taken from me immediately via Paypal. There then followed a long succession of emails and telephone calls in which I repeatedly asked where was my headboard; when was it going to be delivered. I was given excuses and potential delivery dates that came and went. Then I was told there were problems in the factory with supplies of foam and fire retardant sprays which may in part have been true. When a promised delivery failed to arrive I was given the excuse of delays due to protests on the M25. I strongly felt I was just being strung along, fobbed off. They will tell you anything to try to keep you waiting. Yesterday 15th November 2022 I emailed and phoned the company and also contacted PayPal for a refund. As I had used paypal the refund was quick in coming and I thoroughly recommend using paypal for such purchases. So my experience with Justheadboards is a totally negative one. Why are they taking orders they cannot fulfil? why take the money in advance for goods they cannot supply? I would have given no stars for this review. Im afraid my experience with this company is such I will never ever use them again. Yesterday I went to a local bed centre and bought a bed head almost identical to the one I was buying from Justheadboards and it was almost half the price. Maybe others will be lucky but Im afraid I would not recommend them based on my experience

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Csawreview's Comment

Written on: 18/11/2022

It's the same as you. Ordered 2 weeks after you same excuses. Have sent another email today before reading yours stating if headboards are not in the warehouse and will not be delivered next week cancel the order.

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Was this review helpful? 2 0

“Ordered 7/8 showed in stock now 5/9 no delivery as yet”

★☆☆☆☆

written by SabrinaTerry1967 on 05/09/2020

Chose bed base that showed in stock. Ordered 7/8 expected order to be processed 8th or 10th with delivery by 15th. Now 5/9 no communication no delivery. I phoned them 15th still couldn't get delivery date Essex to Bournemouth isn't rocket science for delivery. Website is very unclear on what days delivery to which area and delivery timescales. From the telephone call if not paying express delivery charge its not a priority. Have phoned 3 times since cant get phone answered. Due to the advertising maybe too many orders so can't fulfill who knows what to think as customer service non existent. Please publish your delivery days,routes and accurate delivery timescales on your website to allow for informed choice on whether to order or not. You will know what orders you have not fulfilled please contact me and deliver ASAP

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“No update of out of order stock”

★★☆☆☆

written by 420Sears on 03/06/2015

Order placed online 03/05/15 advising 2 - 4 week delivery. Contacted company for update 26/05/15 and advised delivery at there depot was expected that week, for delivery to my address w/b 01/06/15. Contacted company again to arrange delivery date to be told now out of stock - delivery in August!!! Not happy I was not updated and it took several phone calls for outcome. Only good point is that refund is being processed - hope that doesn't take until August!!!

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“New Client”

★★★★★

written by Howard400 on 11/06/2014

This was first time I had used the company and was delighted with the service and the quality of the headboards.

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“Ian, Solihull”

★★★★★

written by Jett496 on 10/06/2014

Fast, efficient service. Really pleased with the product at an excellent price.Would have no hesitation in recommending the company & it's products

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“Decorated iron headboard”

★★★★★

written by Deannas11 on 09/06/2014

Excellent and courteous service. Kept me informed of the progress of my order and contacted me afterwards to ensure satisfaction.

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“Excellent product & service”

★★★★★

written by Mike01252 on 07/06/2014

The headboard seems well made, looks very neat & is comfortable to sit against. Delivery was exactly on time & the deliverers carried it up stairs & installed the headboard for us. Excellent all round.

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“headboard from Just headboards”

★★★★★

written by TamPreece on 06/06/2014

I was a bit nervous using a company I'd never heard of before but they had exactly the headboard I wanted at a very good price. I as glad I did though - they delivered within the specified time limit and the headboard arrived well-packed. I did ring at one point to check they hadn't just taken my money and done a runner and they answered within 2 rings (always a good sign!!) I'd happily use them again.

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“Not a great experience ”

★★☆☆☆

written by Kittenmoo on 14/11/2013

Pros: reasonable prices, nice product Cons: abysmal service, difficult web page, general lack of give a fig  I ordered a Juliet headboard in velplush and paid for expedited shipping ( £19.50) TAT 5 working days at a cost of roughly £170 plus shipping. Made it clear in notes only in on weds. After roughly a week sent a chaser email asking for an update and was told the courier would collect it from the warehouse on mon and deliver wed. Tuesday sent email asking if the courier would infact be delivering and gave detailed instructions on how to find us and how to get in. I heard nothing. So I called on wed and was told the courier failed to collect and as we weren't avaliable except wed it would be a week, which at the time I was ok with. Received email from courier saying they were delivering! My partner called and was told it had been collected in London and would be out thurs. He told them we could only take delivery on wed (which they hadn't been told) so we were told they would hold it. Thursday afternoon husband receives call saying they were at the gate and wanted in! Husband tells driver we are only free weds. No one had told driver. I emailed jh and again got no response to ask them to make sure the courier made no more attempts. Emailed them again on tues asking them to make sure the courier had the relevant info. This time they responded to say they would. My partner calls the courier wed morning to check that it is out for delivery. This is the msg I recive "Contact the headboard company and cancel the order - the courier company guy has just been incredibly rude to me the said he was 'calling the police' after I told him to be quiet and listen to what I was saying" When my partner called back he got the owner who was hugely apologetic. I called justtheadboards to ask for a shipping refund and received the only good bit of service to date! Headboard came, looks nice, wrong colour (due to shonky website) Emailed again.., Response ? Glad you received it! >_< Not impressed -At all-

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“Good product poor service”

★★☆☆☆

written by on 03/11/2013

Ordered two headboards one arrived after a month then had to wait another month for the other one. Had to phone daily to see where product was and then got contradicting information.when informed they would phone back they didn't . I am pleased with the product but due to stress of actually obtaining them I would not recommend this company.

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“Lovely headboard”

★★★★★

written by TriciaC on 11/08/2013

Had been looking for a beech coloured headboard for ages and saw this one - fantastic colour and quality, fast delivery and all round easy purchase. Would definitely recommend this company to others for choice and value.

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“My New Headboard”

★★★★★

written by on 08/08/2013

Headboard was just what I was looking for, painted a perfect shade of cream, sets off the bed brilliantly. Not expensive but looks it. Easy to order, arrived safely

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“Superb Service”

★★★★★

written by on 08/08/2013

No fuss ordering,very quick response,excellent product and delivered on time.No hesitation in ordering again or recommending the company to others.

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“King headboard”

★★★★★

written by on 07/08/2013

Item was exactly as I wanted, good colour and well made, extremely comfortable and adds style to our bedroom. It was delivered as stated and well wrapped. Overall I would recommend this headboard to friends and family.

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“Great quality”

★★★★★

written by annefrisby on 05/08/2013

I was delighted with the quality of these headboards, in fact they exceeded my expectations as did the service from the company.

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“5ft Beech Headboard”

★★★★★

written by andymce on 05/08/2013

Problem free from ordering online to delivery-quality service which I would thoroughly recommend to both family and friends

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“Good Value Quilted Headboard”

★★★★★

written by davidford2008 on 05/08/2013

Good quality material with a nice firm filling and the colour matched your website swatch very well. Easy to assemble and fit to bed. Competitive price, cheaper than the equivalent item from some competitors. Would recommend to my friends. Many thanks David Ford Bromley Kent

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Asked by Windpipe on 10th March 2023 Report this content
I have reason to believe justheadboards.co.UK have ceased trading. I made an order July 2022 and have been fined of on many occasions with various excuses. I am a pensioner of 80 years and have at this moment lost £107.29. If this query can be taken further I would much appreciate it.

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