written by YeseniaHutchinson89 on 28/07/2016
I booked my family holiday with Thomas cook signature and I did the final payment and received all my paper work vouchers etc: week later I got call from Thomas cook winsford branch that I have outstanding payment and unless I paid straightaway they will cancel my family holiday. I pointed out to the travel clerk that if you check last email it showed that outstanding balance is nil but she sent me new email with my holiday price was amended and it showed that I had balance to pay and she said unless you pay I will cancel your holiday. It was my husband's sixtieth birthday surprise and did not want any hassle and I was so upset that I paid the balance. I was disgusted with her attitude and would advise DO NOT BOOK THOMAS COOK.
written by Jimena172 on 25/07/2016
Worst thing ever money over anything should be hanged!!!!!
written by on 22/07/2016
This has to be one of the worst experiences ever! It's pointless posting the post i know... as nothing will change... what they have done to thousands of customers is unthinkable. I stumbled upon a website with lots of info on what to do next and all the latest news. It's called "lowcostholidayshelp.com" and I just hope that if there is such a thing as karma it is repaid in full!!!
written by Gorman136 on 21/07/2016
oh well let see I've just paid for a holiday that we can not go on i have to explain to my kids that we might not be able too afford to pay for this holiday as I've got to pay for hotel room again you screwed everyone one over ! Thanks a lost low cost for wasting my and my husband hard earn money down the drain
written by Rachel842 on 18/07/2016
You left me and my boyfriend high and dry in the middle of Spain on Friday evening, leaving us no choice but to walk from our hotel and sleep on the airport floor until our flight home. You have robbed many people from their holidays & their well earned money. What have you got to say for yourselves? You knew you where going bankrupt and you still took money of people. You disgust me. Where is the answers? Where is the help? What are you going to do for all us people in the same situation? I trust no one because of you, I handed over a large amount of long hard earned money, and where is it? It ruiend our holiday. You are greedy, and robbed people of their money. You didn't care about the thousands of people left high and dry in a foreign country or those yet to travel! I want answers!!! I want refunds for what we lost and for the state of shock you left me in on Friday evening! It's a disgrace! The man in charge should be ashamed of yourself!!!
written by LadyMalfoy on 18/07/2016
I was very excited to finally go on holidays to Paphos and I am very disappointed because of the misleading advertising used by this site. I understand we are not paying top prices but I would appreciate not being lied to. The room was not cleaned everyday (I arrived Saturday night and until Monday evening after making a huge complaint in reception I got them to get it cleaned) and they mention a gym as part of their facilities when in reality is in the apartments in the building in front and they charge 5 euros per day!!! I called the operator and am still waiting to her from them for a resolution as am not happy.
written by Cardenasqy289 on 15/07/2016
I am writing this post which most probably will get deleted . Tomorrow we fly to Nice, and for obvious reasons with the terror attacks we do not feel comfortable visit as it is not fair on us or the locals.
written by on 09/07/2016
I checked our holiday online but had a few queries so made a call to them - when I rang and spoke to a gentleman he was extremely helpful and efficient. I would definitely book again and recommend to friends
Written on: 11/07/2016
Hi there,
It's great to hear such a positive feedback. I'm really glad that you're pleased with our rep's assistance during the booking time. I wish you an amazing time in Tenerife - let us know how it goes!
Many thanks,
The lowcostholidays Team
written by Jalon47 on 07/07/2016
Great site for searching for complete holiday packages. Easy to use and understand the site. Have used for couple of holidays now and have come up with great prices for accommodation.
written by hoorayholiday on 06/07/2016
I am impressed with low cost holidays its simple to book have used them before to book a holiday to lanzorote, this time its to Benidorm booking are straight forward and tickets are easy to print off, everything runs smoothly,
Written on: 07/07/2016
Hi there,
I'm extremely glad that you appreciate your experience with us, as we always care to provide our customers the highest quality of service. Thanks a million for choosing us again and I hope you'll have a marvellous time in Benidorm. Let us know how it goes!
Kind regards,
The lowcostholidays Team
written by on 03/07/2016
i went to Egypt may 2015,phone service @ start good ,until day of flight low cost holiday called me 3 hrs before my flight in departure lounge to say my hotel is no longer available, no email or anything before this,would i like to change to another hotel??.i didnt have much choice, the new hotel was not very good, not on beach as requested,and not the quality i was expecting,lots of problems @ hotel .when i complained about this on my return ,they said hotel told them there were no problems,as if the hotel were going to tell the truth,so i felt that once they had my money . didnt matter if i was happy or not. the hotel was bought out by another country the didnt want others there,low cost MUST have known about this,and didnt care as i would have had no choice but to take hotel they gave me
Written on: 04/07/2016
Hello,
Thank you for getting back to us with your review and i apologise for what has happened. Let me assure you that this is not our standard practice of customer care and we always aim to do our best to provide our customers with high level of service. Unfortunately on rare occasions and when unexpected issues occur we try our best to find the most convenient resolution.
Once again, I'm sorry that our service didn't fully live up to your expectations on this occasion.
Kind regards,
The lowcostholidays
written by 458Shaffer on 02/07/2016
very easy and simple to book...good prices as well! looking forward to the holiday in September! :)
written by 64Maldonado on 01/07/2016
We wanted to hook a holiday to Malta at very short notice but all of the High Street agents we went to were unable to meet our criteria of start and end dates. Low Cost Holidays were able to give us the flexibility we needed at a competitive price. We booked "speedy transfer" to our hotel and back at the end of our holiday. On the way to the hotel the coach driver was unclear when calling out the hotel names and we missed our stop, even though he knew how many passengers he had for each stop. On the return journey we were the first to be picked up and drove round and round the resort making more than the specified maximum 4 stops. We didn't really feel that this was value for money and that is the only reason I have not given 5 stars.it might have been helpful to have more clarity on the mode of transport ie. minibus or coach .
Written on: 01/07/2016
Hello,
Thank you for taking the time to share your review with us. It's a pleasure to hear that your overall experience with lowcostholidays was so positive and the deal we gave you was exactly what you were looking for. I apologise for any issues with transfers. I'll make sure to pass your feedback further to our suppliers.
I hope you'll share many more getaways with us in the future. Take care!
Best regards,
The lowcostholidays team
written by StoyanUK on 30/06/2016
We use Low cost holidays many times in last decades and never have a problem. Pleasant transactions and documents are ready soon. Tickets and accommodations are value for the money. I would recommend them.
Written on: 30/06/2016
Hello there,
I'm pleased to hear that you appreciate your experience with us. Thanks a million for the recommendations and for being our loyal customer. I hope you'll spend a marvellous time on your holiday!
Warm regards,
The lowcostholidays Team
written by stephen1057 on 30/06/2016
This was the second time I've used Lowcostholidays and it was great,quick and easy to book,i am now looking again with them to book a visit to Portugal.
Written on: 30/06/2016
Hi there,
Thank you so much for getting back to us with your feedback. I hope that you'll have truly marvellous trips with us in the future. I look forward to welcoming you again.
Best regards,
The lowcostholidays Team
written by zkNelson405 on 30/06/2016
Having recently booked a holiday through low-cost holidays I am still very pleased with the choices on hand reference the quality value that they offer. I have used low-cost holidays for several years and have never been let down. The web site is so easy to use and the choices are good. I would definitely recommend low-cost holidays to any one looking for quality at affordable prices that is value for money.
Written on: 30/06/2016
Hello,
It's a huge pleasure to hear your lovely opinion about our service. That's fantastic you keep coming back to us and I hope to assist you this way many more times.
Thank you very much for the highest note and I wish you a relaxing holiday.
Take care!
Kind regards,
The lowcostholidays Team
written by biSparks145 on 30/06/2016
Having been trying get to book a short break on line and finding the whole thing very frustrating,I called lowcost holidays,they were extremely helpful and very informative when booking my break.lowcost even called me back when I hado a problem with my debit card.I will definitely be using their services again .
written by Nevillefb445 on 30/06/2016
Booked a late holiday to Madeira with low cost holidays and had a great time for a great price. Booking was easy and customer service were prompt and helpful. Flight, hotel and overall holiday were excellent and would have no reservations about using low cost holidays again or recommending to others.
Written on: 30/06/2016
Hi there,
That's amazing to hear that the booking process went for you so smoothly and that you found our service excellent. We always care to provide the best service for out customers and I'm truly glad that it worked for you. Have a lovely time in Madeira!
Kind regards,
The lowcostholidays Team
written by 304MacKinnon on 30/06/2016
We have been using lowcost holidays for roughly 7 years and we have never had any problems, all though we do all our booking online we it has always gone smoothly and when we have had to contact the Office with reference to Travel Insurance they have always been more than helpful.
Written on: 30/06/2016
Hello,
Thanks a lot for getting back to us with your feedback. I'm really pleased to hear that you've used our service for such a long time and you're our happy customer.
I hope you'l;l share many more getaways with us in the future.
Best regards,
The lowcostholidays Team
written by DerickSanchez379 on 30/06/2016
Excited about our trip to Disney-significantly cheaper than even comparison sites-thanks LowCostHolidays
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We will email your when your answer is on the site
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We will email your when your answer is on the site
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As rated by our community of reviewers
Traceylloyd's Comment
Written on: 29/07/2016
My Holiday was completely ruined by this holiday company i'm amazed nothing has been done to stop them from trading , I like many others are fighting for my money back.