121 Car Hire Reviews - www.121carhire.com

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★★★★☆
4.3 / 5
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121 Car Hire www.121carhire.com

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★★★★☆

“The staff were friendly and efficient but not enough...”

Written on: 07/09/2015 by Poodle3350 (1 review written)

The staff were friendly and efficient but not enough of them as the waiting time was a bit annoying. The car was clean and well looked after, the point of pick up was easy and central. Although the initial price of the hire was good the deposit was horrendous and therefore made me nervous the whole week that I may incur damage. I do think that a more realistic deposit would make things less stressful… Read Full Review

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★★★★☆

“Well worth considering”

Written on: 31/08/2015 by Amiahc154 (1 review written)

Easy to book. Goid choice of vehicles. Comparative price… Read Full Review

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★★★★★

“Car Hire in Sheffield thru 121 with Budget”

Written on: 28/08/2015 by Bushpig (1 review written)

Site was easy to use with cheap car hire & early confirmation with voucher. Budget(Avis) were easy to find & processed the issue of the car promptly with no fuss. It was a pretty new vehicle & filled our needs perfectly. Returning was quick & they assisted with a cab to the station. All very much as expected & required… Read Full Review

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★★★★☆

“Satisfied with the service”

Written on: 19/08/2015 by Phoebea440 (1 review written)

I tried several times to hire car but always something hidden makes the problem and disappointment. Here thing were fine, I easily took control of the extra charges which mean a lot in this business since one scratch the car hire company would charge £1000 just to take maximum benefit considering they have coverage for striping the client's money. If this company continues to serve as umbrella protecting clients from excessive expenses done by the car hire companies in any sense I recommend… Read Full Review

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★★★★☆

“Unbeatable value”

Written on: 16/08/2015 by 21Anderson (1 review written)

Easy to use and cheapest deal in the market place. The optional insurance to cover damage excess seems like a good deal too, but fortunately I had no cause to call on it so I cannot judge the service delivery. The only slight drawback with the 121 site is that you do not know which company/service provider will be providing your hire car until the end of the process. This would be useful as there some car hire companies I would prefer to avoid having had bad experience with them in the past… Read Full Review

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★★★★☆

“good customer service”

Written on: 14/08/2015 by DonteGlass (1 review written)

good customer service… Read Full Review

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★★★★☆

“Sicily by Car - good service”

Written on: 26/07/2015 by EmanuelLewis-Alt (1 review written)

Good service, nice car, efficient pickup/return. Not sure why I have to submit an essay… Read Full Review

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★★★★★

“Quick and easy to collect car and to bring it back....”

Written on: 21/06/2015

Quick and easy to collect car and to bring it back. Staff very helpful, no hidden costs. I appreciated very much the reminders that were sent to me by email before I left home as to what paper work was needed to collect the car, then a couple of days before I was due to return the car a reminder again. This is a very good idea. The car it self was great. Thank you for all of this… Read Full Review

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★★★★★

“Quality Cars and Service at Low Prices.”

Written on: 26/05/2015 by Davidsonyt112 (1 review written)

Car Quality and service was excellent but returning to Aiport Departure point at a set time was a little difficult and time wasting. It would have been easier to return to a Garage or Car park etc where the actual time of arrival could have been a bit more flexible… Read Full Review

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★★★★★

“Great service!”

Written on: 16/05/2015

Booking could not have been easier and the website information was helpful - things like knowing exactly what the fuel policy would be. My only concerns were at the Greek end - no one came to 'meet & greet' (as it said, on my paperwork, very clearly they would) - instead I waiteda long time before realising that the Auto Union office was at the far end of the airport, several hundred yards walk away from the airport building. My only other concern was that one of the headlamps was not working… Read Full Review

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★★★★★

“Excellent and Exceptional Service”

Written on: 04/05/2015 by Mattie435 (1 review written)

I am really happy with the service provided on line and over the desk;quick and easy and especially the weekly rate. I will definetely use the service again and will recommend to family and friends. The cars are new with low mileage and clean. The only thing I didn't like is fuel policy and the charge of £30 as you don't know if it is a full or half tank. Only thing I will recommend is if you have either a full tank or an empty tank policy so as a customer we know. I also love the flexibility… Read Full Review

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★★★★★

“nice and easy”

Written on: 29/04/2015 by uhLawrence145 (1 review written)

Painless booking, easy collection and drop off at San Francisco airport. Good vehicle… Read Full Review

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★★★★☆

“Easy collection and good price”

Written on: 16/04/2015

The Goldcar office is in the airport so its easy to get to. The price was avery competitive and the car was in excellent condition. Very quick return as well. Just left the keys… Read Full Review

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★★★★★

“excellent excellent and excellent”

Written on: 09/04/2015 by salmanalbert (1 review written)

There is nothing bad to write . Everything was excellent i have no complains about the service and i will recommend it to my family and friends… Read Full Review

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★★★★★

“You are what you say you are”

Written on: 03/04/2015 by 20Boone (1 review written)

Very easy booking system with clear information. Pick up and drop off were easy. We had a very new car which was above our expectations. An agent was waiting for us at pick up and drop off and dealt with us speedily. Do make sure you have enough credit availability for the guarantee for the excess, if you don't take the extra insurance. we were 100% satisfied… Read Full Review

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★★★☆☆

“Could have been better”

Written on: 26/02/2015 by 364Huffman (1 review written)

The website great, easy to book, print vouchers and that's it. Our car-hire company was KlassWagen Auto - positive: easy to collect, polite, friendly customer service. They speak English very well. Car was clean condition. Good fuel policy (full to full), no out of service hours charge - eg: our flight was landed at 9pm and she was very helpful and no extra charge for late collection. Negative: Where to start......well you need to pay 30euro for winter tyre - which let's say fair enough BUT the… Read Full Review

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★★★★★

“germany in february”

Written on: 13/02/2015 by Shyla190 (1 review written)

great experience all in; very friendly & helpful counter staff; great car, low mileage; what more can i say ?… Read Full Review

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★☆☆☆☆

“Misleading Fuel Policy - then car from worst rated...”

Written on: 04/02/2015 by DieselDen (2 reviews written)

Booked a Tenerife car with 121 because their fuel policy said Pick Up Full, Return Full - and because it offered a Mini One car or similar for a little extra. Only after booking, did it state the actual provider was Gold Car (the worst rated rental company, which I could have booked directly for less) and that the fuel policy was instead Full/Empty with Pre-Payment - a great way to increase profit with an inflated fuel charge and an additional "fuel service charge" - ie re-filling charge. I had… Read Full Review

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121Carhire02's Response to DieselDen's Review

Written on: 05/02/2015

Hi DieselDen,

Thank you for taking the time to review our company.

We are very sorry to hear that you are not happy with the service you have received from Goldcar. We take customer satisfaction very seriously and really appreciate it when customers take the time to let us know when the service received didn't meet the standard they were hoping for. We will pass this on to our rental partner so that they are able to speak with Goldcar directly to help improve their standards.

Whilst the following information is of little help to you now, it may help to know for future car hire that our rental partner works with a number of different car hire suppliers. If customers are ever unhappy with either the car hire supplier confirmed or a specific term of their rental agreement, our reservations team would be more than happy to help you find an alternative car, though please bear in mind that there may be admin charges to change a booking or the changed vehicle may have additional charges to it, these would be discussed and explained in full with you before any changes were made.

You mention that you changed your original selection to a Mini One or similar car - Please be advised that the T&C's for each car displayed on our website can vary as they may be provided by different end/local suppliers. Full T&C's including information on the fuel policy can be viewed on the first and final pages of the booking form, after customers have selected the car they would like to book. It is important to remember that if you select another car after checking the T&C's, they may be different from your original selection so you would need to check each car separately. It may be that the first car you looked at had full to full option on fuel but the upgrade option for the Mini One would have been different which could be why you ended up with the a Full/Empty fuel policy with Pre-Payment - all T&Cs are correctly displayed on our website and are committed to as soon as you hit 'book now'. Once a booking has been made, the supplier can not be change the T&C's - your voucher would have shown you exactly what was shown on our website at the time of booking.

It is also worth noting for future use that our site offers customers the ability to cancel their booking free of charge within the first 48 hours of booking, so you could have cancelled and re-booked your car hire had you noticed that your terms were not quite what you thought you had agreed to or that you were not happy with the supplier provided.

Whilst this did not affect you - it is also important to note that when hiring child seats with a rental car, suppliers are unable to fit them in to the vehicle for insurance reasons. It is the parents responsibility to ensure that any child seats hired are fitted correctly and are safe for their children. If you were involved in an accident during your hire, the supplier would be held liable for any injury if they had fitted the car seats.

As for the condition of the car, we were very disappointed to hear about this. This can unfortunately happen at very busy locations or peak holiday times. However, it is not ideal and we shall make sure our rental partner brings this matter up with Goldcar. Again, for future hires, it is very important to make the rental assistant mark down any damages on the rental agreement before driving away - if they are not as helpful as they should be then please take photographs of the hire car with a date stamp so that you can prove if necessary, what damage was already on the car at the time of collection. You should also take photographs again when returning the car. Alternatively, you could fill out the damage report yourself and take it back to the assistant to sign as agreed.

We do hope this helps explain things further for you and once again, we are very sorry to hear about the problems you suffered with your hire. We do hope that the above information helps you and reassures you for using our site for your future car hire needs.

Kind regards,

121carhire.com

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★☆☆☆☆

“Collection Depot was CLOSED until 3 days after due date..”

Written on: 02/02/2015 by Eddie50 (1 review written)

What's wrong ask 121? They are incapable of understanding that instructing me to Collect the car from a Depot that is closed until 3 days later is a problem. NO notification By pure luck I walked past the Thrifty Depot and learned the truth from them. 121 explanation? No response just a stupid question on What's wrong? Pathetic firm, who caused concerns from Booking onwards I'll never use them again, and neither will my family. That's 4 customer bases lost by 121… Read Full Review

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★★★★☆

“We have used 121 car hire on numerous occasion and...”

Written on: 30/01/2015 by Patsycollns (1 review written)

We have used 121 car hire on numerous occasion and always found them to be extremely helpful. The vehicles are always excellent and the staff vey helpful. The service has improved as they are now based within the airport so avoiding having to travel to a pick-up and drop-off location by bus. The only criticism would be that the valentine of the vehicles is obvious carried out by untrained staff - the windows are often not thoroughly cleaned and the interior dashboard on one particular… Read Full Review

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