written by Debbie666 on 10/04/2018
I purchased the Calista dress and a veil. When I got the veil, it was not what I wanted so I contacted The Gothic Shop and they ordered one in that wasn't even on their Site any more after I described what I wanted. This Company is awesome. The Calista dress is beautiful - exactly what I was looking for and really good quality! The Veil is perfect - again, exactly what I was looking for. The customer service is amazing and I would recommend these guys to anyone. Thank you for providing me with a perfect wedding outfit xxx
written by IyanaPerkins on 12/07/2017
I recently purchased some beautiful jewellery at such a great price. The quality was outstanding, the service was great, it arrived within the days stated on delivery. I would definitely recommend this shop to friends, they have such beautiful items.
written by XzavierColeman on 17/11/2016
Fast service. Good quality products
written by Carladasilva on 12/06/2016
Even though some of my items didn't arrive (by fault of Royal Mail) the person I dealt with was straight on the problem to get it sorted out. I am absolutely in love with my new bag and really looking forward to receiving my wallet and gift from them (which I wasn't aware of because it was removed from my sealed parcel along with my wallet). This is the difference between a good company and a GREAT company! It's how they deal with issues even if it's beyond their control.
written by alex01902 on 03/03/2016
I ordered a gothic style dress for a hen party. The dress arrived the next day and was a perfect fit and really nice quality. Can't wait to wear it out next week ! Thank you
written by Nattlecopteress on 16/10/2015
My order arrived two days after I placed it as promised, so I was delighted! I ordered Punk Rave hooded jersey coat in a 12/14, which is true to size for a size 12, and makes me look svelte. The jersey material is of good quality, and I predict I will be wearing it as a favourite garment for a long time. I also ordered a corduroy coat with corset lace detail at the back from H&R Fashons, in a size bigger than I am normally, and it fits perfectly! The corset lacing helps to obtain a perfect fit, and will be useful to let out following a big meal! My Alchemy Gothic Ravenrose pendant is really lovely and pretty, and goes well with the aforementioned coat. It came in a little organza gift bag with a mini packet of Love Hearts, which is a very nice touch. All in all, a wonderful shopping spree courtesy of The Gothic Shop!
written by JazleneFitzgerald on 11/10/2015
Just got my spin docter velvet and lace coat ,I'm over the moon with it ,fits perfect and looks stunning,l would gladly recommend you to friends and family and thank you very much for the speedy delivery. Kind regards Alyson senft xxx
written by Andreasv393 on 24/06/2015
The choker i ordered is amazing. I love it. Its amazing quality for a brilliant price!!! The service is behond awesome and i got a beautiful coupon like a high quality postcard and i even got a small packet of love hearts I will definatly be getting a wedding dress and brides maids dresses from here when i get married in the future. Its worth every single penny and more. THANK-YOU
written by Jazmynh2 on 08/05/2015
I ordered Monday and had my apple/daisy print dress (which i got in the sale at a fantastic price) by Wednesday. Fits perfect and gorgeous material which is very flattering to my curves. And a wee treat in my bag too. Thank you so much xxx
written by odMorgan217 on 17/12/2014
Bracelet ordered and delivered within twenty four hours. As a present for my granddaughter it couldn't be better. Thank you very much.
written by Purcelltz7 on 19/07/2014
I ordered my Punk Rave dress on a Thursday morning and crossed my fingers hoping it would arrive in time for a festival on Saturday. I was really pleased when it arrived on Friday morning, and even better included in the package was a packet of Love Hearts!! I was really pleased with the service and have since placed 2 more orders. Happy customer :)
written by jpnuman79 on 09/07/2014
Ordered this skirt for a concert and by the time it came round ended up too big she came to the rescue and was most helpful in swopping it in all good time. Skirt looks great and had some positive comments, really pleased with it.
written by NewUser1999 on 26/05/2014
I ordered the mens buckle black gothic trousers. After waiting over a month for them to arrive I was extremely disappointed to find they weren't even close to fitting. I checked the size chart to make sure they would be the right size. They look great and would have gone perfect with my brides dress and accessories. Unfortunately no time to return them because my wedding is next week. I won't be ordering from you again.
written by Mattinglyro411 on 24/05/2014
I bought a beautiful satin and lace jacket which I was extremely pleased with and have received so many wonderful comments when wearing this. I have informed all where I purchased this from and what a superb first class service I received. Excellent communication and very helpful and understanding staff.
written by on 09/12/2013
Wonderful coat and such fast (and reasonably priced) shipping to France: I received it in 3 days!! So much better than most similar e-shops here! Amazing service, thank you! I will be back and will share your address with friends.
written by on 24/09/2013
Lovely dress, good fit. Very fast delivery.
written by on 21/07/2013
Excellent customer service and super fast delivery! I ordered a coat that was too big for me (my mistake), returned it to be refunded and ordered the right size. Returning was easy, I got refund in a few days and my new order arriwed in a few days (outside UK). I couldn't be more satisfied with their customer service! Now I'm a happy owner of the most beautiful winter coat I've ever had. The size charts and product descriptions are very accurate and helpful. Clothes are awesome and of good quality.
written by audiepaudie on 19/03/2013
I purchased a lovely coat really nice detail, good quality, nice fit,couldn't be happier I was dubious about buying online but not now! Buying from your store was so easy the clothes are amazing I WILL BE BACK
written by Kazza10 on 24/02/2013
Fantastic customer service, fantastic delivery time, fantastic prices, fantastic quality clothes. I will definitely use this site again and would recommend to everyone. It's often a risk with online ordering but not with The Gothic Shop.
written by on 11/12/2012
Great product, arrived within days and advised of status at every stage of process. Very very efficient service.
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As rated by our community of reviewers
Thegothicshop's Response to NewUser1999's Review
Written on: 29/05/2014
Thank you for your feedback. Your order was placed 9 May and dispatched the same day to your address in USA using Royal Mail International (RU448918610GB) which takes approx 5-10 WORKING days. Your order was delivered 24th May (11 working days). We always accept returns if items don't fit and if you can provide photo evidence that the waist doesn't measure 32 inches as ordered then you don't even have to send them back for a refund.