written by joseg on 15/09/2012
The customer service was wonderful and I think the products are beginning to become really helpful. I also love the free gift of learn self hypnosis because I feel like I could really use it! thank you so much for the great speedy service!
written by on 11/09/2012
About 5 or 6 years ago, over a period of approximately 2 years, I purchased about 30 downloads from hypnosisdownloads.com (obviously I was happy with the results!). Recently my laptop crashed and I lost all of my files including the downloads. Not expecting much of a response, I emailed hypnosisdownloads.com and explained my dilemma. I didn't even know exactly which email address I had used for the account. Within an hour, the lovely Kirstin had tracked down my account, set up a new one with my new email address and reactivated all the downloads in my purchase history for long enough for me to download them all again. Incredible!
written by SuccessMasters on 23/08/2012
Having just recently become a customer of your site, I was initially thrilled to see that your products suited my purposes. My first order went through without a hitch and served my needs very well. Naturally I returned to buy more and did so with gay abandon, not realising that I had mistakenly ordered a script in an audio file instead of the script version. Slightly frustrated and out of time, I sent an email through your contact page thinking I may hear something at some stage, but if it was like some other sites, I'd be lucky if I got an answer in a week. Well then I heard from Support Manager,Kirstin, who not only fixed everyting for me in one email and got back to me super fast, but was friendly, accomodating, super professional, and really relaxed in her written commuication to me. As well as that she wsn't afraid of having a laugh! What a wonderful delight it is to be able to deal with a company that not only has products and services that suit my needs, but that also have the right people who know their stuff and go the extra mile for you as if it's just par for the course and the most normal thing in the world to do. Thank you Kirstin, I will be back and by the way, you're my hero or should that be heroine?? Cheers Michele Nash SuccessMasters, Sydney Australia
written by rmh4039 on 20/08/2012
I am a very old customer and had downloaded my purchases to disk, through the years i had misplaced some, lost some and some were damaged and unable to be played. So I went on line to re-download them and i could not remember when e-mail address I used at the time since i created my account back in 2007 i have changed my e-mail address a few times since then. I contacted customer service and gave them my info they were able to convert my account from their old system to the new system and i was able to download all my previous purchased to my ipod and now i don't have to worry about losing, or them getting messed up. Customer service was great!!! and they assisted me very fast. I would have given them more start but it maxed out at 5!
written by on 12/08/2012
I had an issue because I did not realize that I had to download my purchases within 14 days because the link would no longer be active. I sent in a trouble ticket and Kristin resolved it within just a few hours. I am very pleased with the products and the service. Thank you so much for everything that you guys are doing for us. I have also loved the product. I was very skeptical about hypnosis, but the few that I have downloaded have been amazing.
written by on 11/08/2012
I did not realize that I had to download my purchases and that the links would expire within 14 days, so I went into a small panic when they were no longer accessible. I submit a trouble ticket and it was resolved within 16hrs! Kristin was fast, courteous, and very professional. I would highly recommend your products and your customer service to anyone.
written by awanfa on 07/08/2012
I had an account "[email protected]" with hypnosisdownloads.com which I could not retrieve few years back but did not bother since I had already downloaded the hypnosis downloads. Recently, after loosing all the previous downloads, I contacted for retrieval of my account and was amazed that it was retrieved after a lapse of almost 4 years. Not only that, the customer services were kind enough to get me the history of my previous purchases as well as the accumulated credits. It is a pure professionalism that I did not loose the credits and was able retrieve my earlier downloads. Keep it up! Faisal Ali
written by naveed1984 on 27/07/2012
Few days ago I bought a download at hynosisdownload.com as so far I am very happy with the results. I must say their customer service is absolutely top notch. Initially I was not sure which download was suitable for me so I shoot them an email. The response was very swift and very kind. They recommended the most suitable download with proper reasoning and logic and extended further support in case I cannot get desired results. Highly recommended.
written by on 18/07/2012
Kirstin at Unkommon Knowledge is great! Dealt with my query really fast and best of all solved my problem. I liked very much that her responses to my questions were individual (as opposed to typical mass e-mail standard answers) and really addressed the points I raised in my e-mails. Keep up the fantastic job and thank you very much! So glad that you took care of me ;-)
written by on 14/07/2012
Kirstin couldn't have been more helpful. It is a long way between Australia and the UK, and as I am not very good at computer technology, I was grateful for the patience Kirstin showed me and as well, detailed options on how to pay my account through the emails she sent.
written by grapevinedoc on 10/07/2012
Hypnosis downloads is an excellent resource. I have been using the hypnosis scripts and downloads for several years. I love that they are always coming up with new hypnosis scripts and audios. The growth zone subscription is a great value for me to keep my hypnosis skills fresh at a great price. I recently contacted customer service about my downloads, and I received a prompt, friendly, completely satisfactory response and solution from Kirstin. Thank you so much for the quality products and wonderful customer interactions! Keep up the great work!
written by on 05/07/2012
Kirstin of Hypnosisdownloads.com is a highly skilled customer service specialist! She put forth extra effort to help solve my download problem! She is the reason I will buy here again. Great Job Kirstin!!! / Jeffrey
written by on 29/06/2012
Replies and follow up was always timely. Kirstin was extremely helpful, informative, patient with my ignorance w computers, sincere, and made the process a truly pleasurable experience. I am impressed w your company and look forward to future business. Kind regards, Hudson.
written by on 29/06/2012
i found it very helpful for my situation. it was easy to follow the relaxation instructions, and the speaker's voice was very calming. i would recommend this program to anyone who is having a problem and with the list of downloads and cd's there is something to help anyone. also, the customer service dept(especially kirstin) has been very helpful, and has answered all of my many questions in a very polite and timley manner
written by amyvb on 28/06/2012
My favorite part about Hypnosis Downloads is the customer service. Kirstin is terrific about getting back to you if you have a question or a concern and she is always so pleasant in her emails. It's good to know she is there! I've also found it very easy to download items from the website. Finally, the hypnosis downloads themselves are excellent - on target. professionally done and very useful. Highly recommended.
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Rombley02's Response to SuccessMasters's Review
Written on: 05/09/2012
I agree, (name removed) is great - so efficient yet so friendly. I have had a career in customer service related positions, and I know "The Best" when I see it! Warm regards, Allen Hosey, AHosey and Associates Investment and Training Consultants/MindSense Hypnotherapy.