written by Burton148 on 21/06/2023
Easy to order, arrived quickly and almost half the price of the airport! Really gorgeous glasses, everyone asking where I got them. Highly recommend this site
written by 20Hutchison on 20/06/2023
Sent back for a re-lense and once I sent the item back a week later I got a refund notification through with no explanation as to why the item had been refunded and no re-lensed and sent back to me. Not great customer service at all. Bought same glasses from someone else now anyway and they're fine. Also this review page makes you leave good star ratings because once you tap a star you cannot change it. So all mine say I am happy but clearly not.
written by Sandrabott1 on 06/06/2023
Always a bit risky ordering prescription glasses on the Internet and after choosing the gucci frames I waited for them to arrive only to be sent the wrong ones.( the numbers were the same but had them the wrong way round hence another frame came) After a phone call this was rectified and I sent the ones back and was really happy with the correct ones. Great quality and cannot fault them,will use again Pretvoir and recommend them to anyone.
written by Sam_L_ on 06/06/2023
Really impressed with my purchase, the sunglasses were dispatched straight away and arrived really quickly. Packaged well too. I had seen these in a popular department store and cannot believe how much cheaper I found them for. Thanks
written by RaelynnBarker361 on 05/06/2023
Delivered on time sunglasses were as described and very well packaged all at a good price that's me set for summer
written by Felipe137 on 21/05/2023
A very nice packaging and fast delivery. The sunglasses are as shown in the picture. Glad to order from Pretavoir, competitive pricing and definitely will order again. Thanks.
written by scragg63 on 19/05/2023
Bought these a few weeks ago and at first i was a bit sceptical as the price was very reasonable compared to other sellers on the internet so i did have my suspicions on fake goods etc. That said i went ahead and bought these as having researched the seller knew the would be the real thing. On arrival the packaging was very substantial and well padded. The product was as described and fantastic value for money, cant fault anything and would highly recommend the seller. Thanks
written by on 15/05/2023
I purchased a pair of prescription glasses as a gift and the process was simple and straightforward. The glasses came quicker than expected and there were no issues. I highly recommend this company because their service is top and they provide great options.
written by Specstuff51 on 29/04/2023
Ordered Oliver Peoples frames online and saved more than £70! Prompt service with frames arriving within 3 days. Nicely packaged and exactly as ordered. This was a frame-only purchase so prescription lens service was not tried. However, if it’s as good as my experience then I highly recommend it.
written by Biggtheweigie on 24/04/2023
Bought a pair of Burberry sunglasses for the other half. She loved them. She has another pair of Burberry but loves these ones best. Good customer services delivery was very quick and great presentation. Thanks!
written by Roxivan on 20/04/2023
My husband used pretavoir few times and each time he had a great experience with them, he highly recommended it to me and there I was buying a pair of silhouette frames that I really love and even £60 cheaper than the official silhouette's website. Unfortunatelly pretavoir doesn't give you the option to choose the size with silhouette and when i received the frames i quickly tried them on and gave them away to the optician for reglazing. Once I got them back from the Optician I realised they were too small for my face. I contacted Pretavoir and spoked to Eilidh, she solved the problem in no time even though it was my fault for not try them on for a bit longer in order to understand the fitting. The communication is excellent, you have actually people answering the phone which makes a huge different. Honestly I highly recommend Pretavoir. P.s they even paid full postage for sending and returning.
written by AaronGLQ on 19/04/2023
we bought 2 sunglasses totalling $650 AUD and opted for DPD - Aramex postage option where we paid another $40 to ship to Australia. The price was really good when compared to local prices, but couple of things happened which will make me think again about buying with Pretavoir. 1. We chose glasses which were in stock, but after the order was placed, we received an email saying Pretavoir has to wait 5 -10 days to receive the glasses as we ordered a "pre-order" glass, which is total BS as we clearly ordered something which was in-stock and checked the website again the glasses were in stock. When we reached out to Pretavoir, they were really polite and told us they will ship it ASAP once they receive it and they did that exactly. 2. DPD - Aramex is the most pathetic postal service provider I have seen, they have absolutely no meaningful tracking updates. We received an email from some dodgy website saying our package was delivered, while we were home. But nobody delivered our package, we reached out to couple of neighbours if they got our package, and looks like the day before some IDIOT of a COURIER left a $700 package on the front of the house and left. No notification to say the package was with the driver for delivery or whatever. Totally disappointed with the postal service and for Pretavoir to give business to such pathetic couriers. If my neighbour hadn't picked it up, someone else might have and our $700 would have gone down the drain. So, moral of the story. Never choose DPD - Aramex as your courier when you buy from Pretavoir and if you can, just go pick it up from Sunglass Hut or where ever locally! I wanted to reach out to pretavoir and give them a piece of my mind around delivery and the delays, but felt it would just get wasted on deaf ears. Glad I get a chance to write a review. And thats the reason they get a 3 star - Average, could be better rating!!!!!!
written by Laura1012 on 18/04/2023
My friend just bought sunglasses from you guys on my recommendation. I have bought 5 pairs of glasses so far. Wouldnt go anywhere else.
written by Nelsonkc95 on 10/04/2023
Great choices at great prices. Very happy with speed of delivery too. No problems. Tom Ford Fausto glasses are gorgeous and comfortable to wear!
written by Sue21866 on 25/03/2023
My second time ordering from Pretavoir and again everything was excellent. Ordering was straightforward and easy and I received my order next day. Packaging was brilliant. My first place to look when needing eyewear.
written by Anne33 on 24/03/2023
Very disappointing, when the glasses arrived they were nothing like the picture, I know tortoiseshell vary in colour but these glasses were advertised as turquoise and they were mainly brown.
Written on: 26/03/2023
Hi,
Thansk for your review. You are correct that no two pairs of glasses manufactured from acetate are the same however if significantly different then you can return to us. We can also photograph the others we have in stock and you can choose that which matches your expectatations most closely.
Pretavoir
written by Pzzzup on 23/03/2023
I bought from here three times now, never been disappointed. Service is quick and efficient. Prices are the best online and they've got so much choice. Sunglasses hut used to be my go-to, but never again. I'm a regular shopper here now, and I've been spreading the word. Delivery is always fast and reasonably priced. And I love the way it's packaged with the designer bags as well, as if you went to the store and bought it. Perfect for a gift giving.
written by 128Fitzsimmons on 23/03/2023
I've purchased 2 pair of Ray-Ban sunglasses from Pretavoir and each time they have been here very fast,max 2 days, always good service and Great Prices first class Company,I would recommend them 5 *,the products are all authentic and in their boxes if you need sunglasses ???? or Spectacles don't look any further Pretavoir are you're best place to purchase from,I know I will always return for more, fabulous all round Service.regards
written by Aydan185 on 23/03/2023
I ordered a pair of Persol sunglasses. Unfortunately they didn't suit me so I returned them. The whole returns process was simple and I sent them back on the Saturday and was refunded on the Monday (most other retailers take 5 working days to issue the refund).
written by TiaraEwing213 on 22/03/2023
Fab service, quick delivery and brilliant customer service. Thank you so much. I love my new glasses
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As rated by our community of reviewers
Seanmccauley's Response to AaronGLQ's Review
Written on: 19/04/2023
Aaron
Thanks for your review. I agree a poor service. However I cant explain how we would say something was 6-10 when it shows in stock. If that was the case then we should have corrected stock at once. I will check with team about that. Thanks for pointing this out. We will also be looking into what happened with Aramex and any other examples of this type of delivery which again is un acceptable.
Sean
Pretavoir