Pretavoir Reviews - www.pretavoir.co.uk

★★★★★
4.9 / 5
97% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Pretavoir - www.pretavoir.co.uk - Ask a question now

Media Gallery for Pretavoir - www.pretavoir.co.uk

Pretavoir - www.pretavoir.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Excellent quality & affordable”

Written on: 19/12/2015 by Highlander18 (1 review written)

Great customer service, friendly user website, great choice to choose from...excellent quality & brands and offer of free lenses and free postage… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Brilliant service”

Written on: 13/12/2015

Honestly - am so impressed with Pretavoir - great choices - great prices - incredibly fast delivery and super customer service. I bought 2 pairs of glasses - one to be able to see and one for reading after my prescription for reading changed. Ordered them a week apart and in each case it took less than a week to be delivered. Absolutely love both pairs!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Pret a voir website review ”

Written on: 11/12/2015 by ryanzad (1 review written)

When I entered pretavoir I had no idea what to expect. After looking on the site I found a pair of Bvlgari sunglasses which I really liked. I was amazed how cheap there brand names were compared to other sites. I then purchased the pair of Bvlgari sunglasses and was happy to pay with paypal. Throughout my purchasing experience I realized that they had great customer service and was very professional. When I sent them an email about questions they replied back to me within a few hours or the… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fab”

Written on: 05/12/2015 by Cazwell (1 review written)

I ordered some Chanel frames and lenses and was so impressed with the value for money which was almost half price inc lenses compared to other opticians. They were very efficient and made a huge effort to get my order shipped ASAP will certainly be recommending… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Recommended Site”

Written on: 21/11/2015 by TaniyahBauer (1 review written)

I ordered a pair od Ray Ban glasses with thin lenses as advised by my Optician. Delivery was within 48 hours and the glasses look great and I can see perfectly. The delivery was well packaged and secure and would not hesitate to recommend Pretavoir… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Quite simply Excellent”

Written on: 19/11/2015 by TeaganMcCormack284 (1 review written)

I was looking for some Philippe Starck glasses, out of stock locally. Many other sites claimed to have in stock however as I had been let down by a site in the last I called to double check. Of three stockists Pretavoir were the only company with the product actually in stock. Delivery with lenses was incredibly fast receiving on the day after order. Glasses fitted perfectly and vision is great. I have no hesitation in recommending Pretavoir. 10/10… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Jimmy Choo frames”

Written on: 18/11/2015 by Moriahj269 (1 review written)

Purchase jimmy Choo frames, just love them, very good service plus quick delivery without any problems, very helpfully staff and definatly will buy again from this company. Thank you again. From Australia… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great Service”

Written on: 05/11/2015 by Cashtill (1 review written)

Saw some sun glasses in a store, emailed Pretavoir with the product code. They came back to me with a saving of £90 for the same ones. Great staff, very friendly and very helpful with lots of communication both via the phone and email. Next day delivery with the promise that if they weren't exactly what I was looking for I could just return them. Highly recommend… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Stock issues ”

Written on: 30/10/2015 by Juliagossphillips (1 review written)

I was pleased to learn that this website had some Chanel sunglasses in stock, in particular the smaller size that I wanted. I completed the order on line and in super fast time the customer services person rang to take my payment. ( Chanel eyewear has to be paid for over the phone...) Brilliant, I could look forward to receiving the sunglasses the next day as I paid extra for delivery. 6 hours later, and assumedly some time after the order should have been dispatched I received a phone call… Read Full Review

Pretavoir's Response to Juliagossphillips's Review

Written on: 02/11/2015

Please accept our sincere apologies for this stock error. We carry out regular stock checks and such errors are rare and frustrating for all involve. Please be reassured that your refund has been processed and should be back in your account within 48 hours.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Wonderful Customer Service”

Written on: 29/10/2015 by Jdiament (1 review written)

I rarely write reviews, but I have to say the customer service was outstanding! They responded very quickly to every email I sent. Worked with me throughout the entire order- above and beyond. Would definitely order from them again!… Read Full Review

Pretavoir's Response to Jdiament's Review

Written on: 02/11/2015

Many Thanks for your review, much appreciated.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great customer service”

Written on: 29/10/2015 by Deshawn115 (1 review written)

I had an issue with a pair of spectacles and it was resolved swiftly and hassle free. It's refreshing to come across a company that is not merely interested in the sale but also in maintaining high standards of customer service… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“The Best Company Ever!”

Written on: 22/10/2015 by kmccoy01 (1 review written)

I am so glad that I stumbled across Pretavoir's website! It is very easy to search their stock and place an order. I am in love with Chanel Sunglasses and I was able to purchase a pair that I had been wishing for, for awhile. I live in the US and my sunglasses were received in less than 14 days. The customer service rep. was kind, knowledgable, and very prompt in placing my order. The pricing is absolutely wonderful! I will continue to buy all my sunglasses from Pretavoir and I will definetly… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“VERY EFFICIENT SERVICE”

Written on: 20/08/2015 by 251Edmondson (1 review written)

Immediate contact with client service, quick delivery. Perfect service. Competitive prices. I would recommend shopping with Pretavoir to everybody… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service”

Written on: 19/08/2015 by saltedcaramel (1 review written)

I was looking for a new pair of eyeglasses and after a quick web search, Pretavoir stood out as one of only few authentic online resellers. I was ordering from the UK and my frames arrived within 2 days. Unfortunately they did not fit me and Pretavoir was very efficient in sending me a returns label (free of charge for the first order) and processing my refund. Overall, excellent customer service! I will not hesitate to order again from them… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Frustrating experience”

Written on: 19/08/2015 by 189Monahan (1 review written)

After reading all those wonderful reviews and having bad experience with Italian sunglasses dealer, I decided to order Fendi Iridia Sunglasses from Pretavoir. Their price was not cheap(GBP 209) and after price matching with other web sites, the customer service informed me that price matching was possible only with British authorised dealers and confirmed availability of my desired item. Pretavoir price was higher but again because of pleasant customer service I decided to give it a try. After… Read Full Review

Pretavoir's Comment

Written on: 19/08/2015

Hi Oxana,

We're sorry your experience with us wasn't what you were hoping for. Stock discrepancies are unusual for us, as unlike many online eyewear shops, we do try keep an accurate stock and only offer for sale frames we have available.

Mistakes can happen, however, and we have since done a stock take on the Fendi brand to try and prevent issues like this occurring again. Upon not having the item available, all we can do is offer an alternative, or a full refund, which is what we did in this case.

The money lost via the exchange rate was taken by your bank, not us - we have refunded the full amount to your card. As a gesture of goodwill, we're will to refund the 16GBP that your bank has taken, and offer a 1/3 off these sunglasses when they do come back into stock.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Reliable, Authentic, Great Service and Price, ”

Written on: 17/08/2015 by Jordanxj1945 (1 review written)

I ordered a pair of Chanel Sunglasses. I tried them on at Nordstrom's and I got the style number. Pret's price was $100.00 less and no tax or delivery fee. When I did not get a tracking number right away I called and a very sweet young woman answered the phone and said they were ordering my color from the manufacturer. I then asked for a different color and they said they would send the different color out by Fed Ex. it turned out the color I wanted came in that afternoon and they were sent on… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Totally satisfied”

Written on: 17/08/2015 by Polie (1 review written)

I ordered my new Chanel sunglasses on Friday. My call was taken by a very helpful and efficient lady who checked stock and said I would receive my glasses the next day, which I did. I love the glasses I chose and the service couldn't have been better. I would definitely recommend to my friends and will use pretavoir again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Great Service”

Written on: 16/08/2015

Great glasses arrived very quickly best experience ordering and very helpful staff...would recommend to others, first time buying on line glasses… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Rayburn sunglasses ”

Written on: 08/08/2015 by MacGregor183 (1 review written)

Brilliant personal service with wonderful full-up. Always kept informed and delivery as promised. The product was exactly as advertised and of superb quality. I have no hesitation in recommending Pretavoir… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic customer service ”

Written on: 29/07/2015 by Donna76 (1 review written)

Ordered Tiffany and co prescription glasses arrived today and they are amazing, I have had the best experience with this company and will no longer go anywhere else for my glasse, I was kept up to date from start to finish with regards to my order, fantastic customer service, other websites should take note many thanks I will be recommending you to friends… Read Full Review

Report this review
Was this review helpful? 0 0
overview