Start rescue reached my house in an hour yesterday but to be fair, it took a few attempts to get up my hill through the snow. My car just needed a jump start in the end and the man was quite jolly. Overall, a good service used for the first time, especially as it was snowing.

STAY AWAY FROM THIS COMPANY!!!!!!This is an absolutely appalling break down service. I have never been with a breakdown service so bad. If i could give a 0 for customer service i would. I called them out after my car wouldnt start whilst stuck in thick snow and freezing weather. The guy came out and tried to turn the ignition...when it didnt start (as i had explained on the phone) he said yeah wont start you ve flooded engine now and i dont have the equipment to deal with it so do you want a tow to a garage. Shocked that i was going to be towed to a garage when he hadnt even attempted to fix it, i suggested that the engine may have dried out if i waited a few hours. The guy agreed and suggested i call start rescue again in few hours. I did this only to be told that start rescue would not come back out as this was a second call out to the same problem. I explained what the guy had said and they advised that i should not have listened to him and phoned them to check (when it had taken me 20 mins on hold to actually speak to someone the first time). I explained that i was a young girl on my own in the middle of know where in the snow and now dark so why would i have done this if he hadnt said it. They said it didnt matter the only way they would come back out is if i paid £90. The problem with this company is that they contact local garages to come out to you. The garages dont give a hoot when they get to you as they have already been paid, so there is no incentive to fix the vehicle, however there is an incentive to get you to a garage where they can charge you for work. When this happened i had just renewed for another year the day before, thus given the service i wanted to cancel the policy. I was told that this was fine but i would receive no refund! WHAT EVER YOU DO, STAY AWAY FROM THIS COMPANY!!!!!!

I bought cover through start rescue over the phone, spoke to a very nice lady who got me cheaper cover than what I had before and she explained how their service works. Three weeks later my car would not start in the morning, the service was as they explained and they recovered it to my local garage for further work. Brilliant service would advise you use start rescue.

Brilliant! The front section of my exhaust sheared so the car was un-drivable. I didn't have breakdown cover, therefore joined startrescue.co.uk , waited the 24 hours before you can make a claim and had my car towed to the garage of my choice.

3 star cover for £20 (type "startrescue voucher" into google for a 20% discount code!)

Guy on the phone was perfectly helpful

Recovery truck turned up 30 mins after phonecall, agreed my car couldn't be fixed at the roadside and trailered me to the garage of my choice.

Would recommend to anyone!

I took out Breakdown cover with Start Rescue as it seemed very good value for money, unfortunately it seems you get what you pay for. I recently had to call out the service as my car had been making funny noises and I could not get it to start properly, the 'mechanic' that came out to me said he thought it was something to do with the fuel pump and told me I should drive it my self to a garage.

When I got the vehicle to a garage the mechanic there said the fuel pump was realty badly blocked and that I should not have driven the car at all.

I then called them back when I got home as I had purchased a policy that included 'alternative' transport - on their website it says ' if the recovery agent is unable to repair the vehicle we will pay up to £100 towards the cost of alternative transport or car hire' but when I called to tell them I required to use this service they told me I couldn't use it as I had broken down within 20 miles of my home. There was no mention of this when I purchased the policy and when I read through my policy documents it was worded very very shadily.

I feel Start rescue have really messed me around, not only did they make me drive my own car to the garage when it wasn't drivable they used some hidden terms and conditions so I couldn't get another car.

AWFUL SERVICE DO NOT USE!

Appauling service, took out european cover, but when tried to use them they told me we weren't covered. would not use again and would warn others to beware, they left us stranded blocking a motorway in france.

Had a breakdown yesterday and called upon "Start" to rescue me. They did an excellent job , help arrived in less than 30 min. and as my car could not be repaired at the side of the road it was transported to a garage in my home town. Fantastic service and all this for a premium of £26.oo p.a.
I would have no hesitation in recomending START.

I rang the office to upgrade to European cover but they just fobbed me off and told me to ring the comparison site I bought the cover from.I rang moneysupermarket .com and they just refered me back to Start rescue.It seems if I want European cover I will have to buy another policy from another company.Very poor indeed.This should have been put into the policy.

Their contact came out in a transit and tried to start my car. Told me it was a problem with fuel pump and would have to be seen by a garage and then left. Called day after to get recovery to a garage and told that it should of been done last night and that I WAS informed about this by the mechanic. They will not budge and I am left having to find alternative recovery and totally dumfounded. I cannot recommend this service. They should vet their sub contractors more efficiently. No doubt they have good contractors, but be prepared to drop on the one I had. Customer service ability to deal with my trauma was extremely poor. I logged a complaint with moneysupermarket where I purchased the cover. I had level 3 cover

I bought startrescue cover fo £40.00, not the cheapest or most expensive but I liked their site and I only had to provide personal details when I bought the cover, AND DIDNT HAVE TO GIVE MY LIFE STOREY BEOFRE I COULD GET A PRICE!!! GOOD JOB STARTRESCUE!!!!!!!