I'm really disappointed with this car hire. I booked a car for Los Angeles in March 2022 for 2 weeks. Unfortunately they didn't have a proper car for me: Ford Mustang convertible in LAX Avis. A nice Avis manager apologised, canceled my booking, promised a full refund and helped us to find the car we wanted in the other car hire. Unfortunately Rhino refused to give me my money back. They are trying to find out several pointless reasons to keep my money! I know its about 1,100 GBP! You Rhino weren't able to hire me the proper car, so give me my money back! I'm not recommending Rhino at all! I'm soooo disappointed!

Rhino sorted out all our car hire needs for a recent road trip to California. An amazingly easy process, with helpful staff happy to help over the phone when we needed to tailor the trip a little. We picked up the car from one location and, due to an unforeseen emergency, had to drop it off at a different location, and it was all made very easy and we were not charged extra. The prices were so good that we decided to upgrade to a convertible Ford Mustang to make the most of the Californian Coastline and it was great! We would recommend Rhino to anyone looking to hire a car in the future.

I read some horror stories about agents in Spain and Greece. The agent I selected was in Clapham Road, Kennington. U.K. (Alamo) The conditions of rental were extensive but fair. I had with me all documents that were listed. The desk clerk asked for my surname, passport and Australian issued licence. No other details were required. They supplied a car with the engine size specified. The whole operation only took a few minutes. The car was spotless with only 3000 ml on the clock. I drove the car all over the U.K. on a 33 day hire and added nearly 5000 ml. Some other car rental companies will not hire for periods longer than 28 days. Returned the car with no fuss by the staff. The agent and Rhino provided 5 star service.

good car but got charged £85 for fuel when the tank would only have cost £55 to fill up in menorca it does say in terms and conditions they do charge more than it does if you fil it yourself but where do they justify an extra £30 to fill it up so beware of this hidden cost . go for a hire car where you rturn it full. as i was in menorca for one week and did 400km and the tank was still over half full .you would have to be driving all day every day to use a full tank

All went well no hiccups - all as booked. The whole quote and booking system was easy to understand and modify to suit our needs for the type of vehicle required and level of cover suitable for our trip. No miss communication or confusion. On arrival at Orlando Airport processed quickly and efficiently and wasnt hard sold upgrades or not needed extras. On vehicle collection I noticed a small nail in tyre when walking round car - mentioned it and was given another vehicle immediately no hassle at all. We will use Rhino again.

We had an awful experience with Rhino Car at the Faro Airport in Portugal. After collecting our bags we headed to the car rental area and Rhino was nowhere to be found. I asked the lady at the Europcar desk if she could tell me where Rhino Car was and she directed me to go to the end of the building, exit the building, go across the walkway and into the parking lot on the other side and that I would find them. We had a large cart of bags and had to push it all the way out there (some of it is up a ramp making this very difficult). We finally found this portable shed like thing with several counters and these little companies were renting their cars from there. I found the guy servicing Rhino and started the task of paperwork. The price was supposed to be "all inclusive" - my Visa card covers all insurance and I as instructed by my credit card, I declined the extra insurances they wanted to charge me, but the wanted to put a 750 Euro hold on my card. I agreed... I just wanted to get a car and get out of there. Next he made me pay him 20 Euro in cash to cover tolls - even though I told him we were not going to use any toll roads whatsoever. He told me I would get my 20 back if we didn't use any tolls. So... I gave him the 20. Finally after copying my passport and signing a bunch of forms he starts to lead us to our car. We finally get to our car half way cross the parking area and it looked like someone started at the front driver's tire and beat the thing with a ball bat all the way to the rear bumper. The entire driver's side of the car was smashed - I did not wish to spend my whole vacation driving a beat up car that I wouldn't even drive at home. At this point I told the man absolutely not - refund my money right now. He was not pleased about this and wanted to see if he could find me another car - at this point my sister let me know that while I was doing all the paper work (she was a couple of yards away with out bag cart) may people were complaining about the condition of the cars they were being given. I finally got all the credit card charge cancellation slips and then had to demand my 20 Euros back (the supposed fee for the tolls that he shoved in his pocket). The whole situation seemed VERY shady.... We then went all the way back into the airport (pushing that luggage cart) and went to the Avis counter and promptly rented a vehicle in good condition.

I am a travel writer and I booked through Rhino and picked up the car from Casablanca. All went smoothly and it truly was the best way to see Morocco - would recommend their service...best rates and easy booking!

We booked a car through Rhino for a holiday in Majorca and were directed to a company called GOLDCAR RENTAL. On arrival at the airport we were greeted by long ques at the desk whilst the other rental companies desks were empty. It took us longer to collect the vehicle than it did to fly from the UK to Majorca. Whilst it was frustrating for us, we did not have children with us but lots of the people in the que had toddlers and or babies so you can imagine how they felt. The staff were rude and aggressive. The vehicle had a full tank of fuel for which we were charged €85 and told to return the vehicle with an empty tank. This is nothing other than a money making excersise. We managed to use most of the fuel as we were there for two weeks but my daughter and her family had a car and were only there for one week. Unless you spend the whole week driving around the island, you will not use a full tank of diesel in one week and guess what. . . the car was returned with two thirds of a tank of fuel but no doubt the next hirer was charged for a full tank. Nothing short of a ripp off and I will not be using them again. I sent Rhino an email but surprise surprise no reply.

Booked car hire from Manchester airport. All inclusive rate stated on home page , but charged over 100 UK pounds extra for insurance when picking up the car for a 4 day car hire. (over 25 pounds per day!!) Excuse from customer service that not all quotes include insurance - even though websites say all including CDW, theft. licences etc. Not very fast at responding to complaints - Alamo check in desk just shrugged their shoulders as though this happens all the time booking with this outfit. (Not the greatest staff at Alamo Manchester airport must say.) Better buying from a company direct- used Arnold Clark on the next same trip and had great experience - would never book through Rhino again. They need to advise exactly what to expect on pick up.

Booked rhino car in the basis o good reviews and that not that many rental car places in central verona. Booking easy and good price. However when we went to collect our car at 10am we were then told very matter of factly that we would not get a car until 12pm, then 1pm. Refused to give us an alternative car or to provide a refund so we could book elsewhere. Car eventually arrived at 1.30. No apology given. Absolutely terrible service. We will definitely not be using again and I would actively encourage people to avoid them.

Booked a rental car with Rhino car rental from Malaga airport.. Was devastated on arrival to see that Goldcar, the rental firm they used had the longest queue i have ever seen for car rental. I joined the queue and 2 hours later i got to the desk, and was met by rude staff who told me that i definitely didn't have excess insurance. I was pretty sure my rhino car hire covered everything but they (quite aggressively) argued that i definitely did not have excess cover. So I paid for that and they also charged a pretty steep premium for a tank of fuel, almost double the actual cost. Additionally, On arrival back home they then charged my card €130. I phone Goldcar directly to ask what was going on. They tried to tell me that it was for cleaning the car. When i argued that the car was returned in a reasonable condition they immediately said that it was a mistake, and that they would refund me... crooks - still waiting for money. When i highlighted my issues to rhino car telephone staff, they were pretty dismissive, and gave me a website address to log a complaint and would try and resolve it within 20 days. Im sorry but that isn't acceptable when money has been taken for no reason from my card. The internet is littered with very negative comments about Goldcar that mirror my experience so the question Rhinocar has to answer is why do they continue to use them???