Pass N Go Reviews - passngo.net

Pass N Go Reviews - passngo.net
★★★★★
4.7
95.0% of users recommend this
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Latest Reviews

“Brilliant company with great instructor”

★★★★★

written by Jamie2901 on 16/04/2024

My instructor was very professional, friendly and knowledgeable. His explanations and guidance were very clear and easy to follow. I couldn't have asked for a better teacher.

By Pass N Go Driving School Ltd

Written on: 17/04/2024

Hi, thanks for the great review and feedback for your instructor. Happy driving. Team PNG.

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“Excellent driving instructor, always patient and good...”

★★★★★

written by davidcrozier2004 on 15/04/2024

Excellent driving instructor, always patient and good at keeping you calm under pressure. Passed my test today with him.

By Pass N Go Driving School Ltd

Written on: 17/04/2024

Congratulations on passing your test. Thanks for the great review and feedback. Happy driving. Team PNG.

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“Rude, abusive and terrible complaint oversight”

★☆☆☆☆

written by ELR89 on 10/04/2024

Initial instructor was rude and verbally abusive. Never ever known anything like it. She destroyed my sons confidence and would smirk, laugh and shout. When he got the confidence to challenge her appropriately about it, she stated that he just irritated her. She taught him nothing either, just left him to figure it out. He was transfered to another instructor, which by the way you can't do at your own request if you book the so called fast track courses. That instructor didn't have availability for his test date but yet he had to still use up hours with her. Then finally he was put with a make instructor that had availability. This guy was amazing! However, my son ended up paying for 3 instructions to assess his driving, which is hours wasted out of proper lessons... 6 hours in total. When a complaint was put in about the initial instructor, it turns out that they are self employed so it is them that respond to the complaint and them that decide if to refund you...NOT the company. So despite the instructor admitting she had shouted, she had stated that he irritated her etc, she refused to refund and that was the end of the case. Disgusted...and I would advise NEVER EVER to use this company. There are strict rules on what you can and can't do as the student but no oversight or consequence as the instructor.

By Pass N Go Driving School Ltd

Written on: 17/04/2024

Hi , thanks for your review. We take all feedback seriously at PNG. I am unable to locate an account on your name alone. Please could you drop me an email with your details to enable me to investigate the issue as this is not what we expect from instructors and we have yet to receive any communication regarding your instructor or experience.

Looking forward to hearing from you soon,
Team PNG

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“First time”

★★★★★

written by sarah_de on 08/04/2024

passed first time with a lovely instructor very clear really built my confidence

By Pass N Go Driving School Ltd

Written on: 17/04/2024

Congratulations on passing your test. Thanks for the great review and feedback for instructor. Happy driving. Team PNG

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“He is easy to talk to and a great instructor. He is...”

★★★★★

written by DamianBreen145 on 08/04/2024

He is easy to talk to and a great instructor. He is very thorough and helps you to learn and perfect your driving

By Pass N Go Driving School Ltd

Written on: 17/04/2024

Hi Damian, thanks for the great review and feedback for your instructor, . Happy driving ????Team PNG ⚫????

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“DRIVER INSTRUCTOR DID NOT SHOW UP!”

★☆☆☆☆

written by CantuItalianga487 on 31/03/2024

I booked and pre paid for a two hour driving lesson and the driver instructor did not show up. I’ve requested for a refund as my time and money has been wasted. Very unprofessional. I do not recommend this company. Avoid at all cost.

By Pass N Go Driving School Ltd

Written on: 02/04/2024

We take all feedback seriously at PNG. I am unable to locate an account on your name alone. Please could you drop me an email with your details to enable me to investigate the issue. Team PNG

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“10/10 would definitely recommend ”

★★★★★

written by ztNolan209 on 28/03/2024

Amazing instructor, really really great communication skills, would definitely recommend to nee drivers especially those who are less confident and my confidence was really really low to begin with however it has now MASSIVELY improved. Can’t thank my instructor enough. Good in terms of availability, really convenient to book in for lessons.

By Pass N Go Driving School Ltd

Written on: 28/03/2024

Hi , thanks for the great review and feedback for your instructor. Happy driving ????Team PNG ⚫????

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“Best instructor ever”

★★★★★

written by Davecoogan91 on 26/03/2024

I would highly recommend to anyone who is interested in learning to drive. My instructor was fantastic, calm and the perfect level of professional and friendly. I was made to feel comfortable and confident from the get go. There are no complaints about the service I can think of. An all round perfect experience and one I'll never forget

By Pass N Go Driving School Ltd

Written on: 27/03/2024

Hi, thanks for the great review and feedback for your instructor. Happy driving
Team PNG ⚫

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“I was given amazing support throughout my driving...”

★★★★★

written by Lilliegraham06 on 23/03/2024

I was given amazing support throughout my driving experience and learning how to safely drive would recommended 100%

By Pass N Go Driving School Ltd

Written on: 25/03/2024

Hi, thanks for the great review and feedback for your instructor. Happy driving ????Team PNG ⚫

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“Fantastic instructor ”

★★★★★

written by Guoda on 21/03/2024

Learning to drive was such a pleasure! She always made sure I was comfortable, our lessons were fun, and really helped me to build my confidence. She always put me at ease and helped me to overcome my driving anxiety. I was a complete beginner when I started the lessons, and I managed to pass first time today!! Thanks so so much and I will miss our lessons!

By Pass N Go Driving School Ltd

Written on: 17/04/2024

Congratulations on passing your test. Thanks for the great review and feedback. Happy driving. Team PNG

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“Grateful Reflection ”

★★★★★

written by DoaaFouda on 18/03/2024

I can’t thank my instructor enough for their patience and expertise throughout my driving lessons. Their guidance not only helped me pass my test from first time but also made me a confident and responsible driver. Forever grateful!

By Pass N Go Driving School Ltd

Written on: 17/04/2024

Congratulations on passing your test ????⭐. Thanks for the great review and feedback for instructor. Happy driving. Team PNG ⚫????

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“Brilliant from start to finish ”

★★★★★

written by Maxbrown on 18/03/2024

She is a brilliant instructor who helped me overcome my nerves with driving , especially in test conditions I would recommend her to new drivers especially those who are nervous about starting

By Pass N Go Driving School Ltd

Written on: 17/04/2024

Congratulations on passing your test ????⭐. Thanks for the great review and feedback for instructor. Happy driving. Team PNG ⚫????

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“Driving Lesson with Mum on Board”

★★★★★

written by GCrozier on 06/03/2024

Driving Lesson with extra passenger on board! He is a very friendly and personable driving instructor. He puts my child at ease always which is not easy when he is sometimes non verbal. He was professional at all times. No chatting to me as the extra passenger, unless to discuss the lesson and give me as a mum tips on how to drive with him on lessons in our car. He is very knowledgeable and helped with the many questions I had as it is different now from when i learned to drive many years ago. He has a Great sense of humour ???? and a calming presence when teaching and I know he will get him the result he is hoping for. 

By Pass N Go Driving School Ltd

Written on: 07/03/2024

Hi, thanks for the great review and feedback for your instructor. Happy driving ????Team PNG ⚫????

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“Endless support”

★★★★★

written by megd97982 on 04/03/2024

My instructor, Hamza, was amazing. He helped me improve very quickly, feeling comfortable with new routes for the test. There was endless support and he would always try to rearrange things if I needed or help me find lessons quickly to fit in my schedule. Can not recommend him enough! He always replied very quickly to my messages and although I am very happy I passed, I will miss the chats :)

By Pass N Go Driving School Ltd

Written on: 07/03/2024

Congratulations on passing your test ????⭐. Thanks for the great review and feedback for Hamza. Happy driving. Team PNG ⚫????

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“Passed within 2 months ”

★★★★★

written by Jonnyridley on 04/03/2024

I passed within 2 months, he is very easy going and you will learn very quick from starting your engine to accomplishing those manoeuvres

By Pass N Go Driving School Ltd

Written on: 07/03/2024

Congratulations on passing your test.. Thanks for the great review and feedback for your instructor. Happy driving. Team PNG

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“Instructor ”

★★★★★

written by Hayleydee1234 on 02/03/2024

I would advise anyone to go with him he is the best instructor I’ve had by far.. he believed in me and helped me understand everything I didn’t understand helped me feel confident and get through my test with only 2 minors!! He is a great instructor and is worth the wait Thankyou so much pass and go for putting me with such a good teacher I’m truly grateful ☺️

By Pass N Go Driving School Ltd

Written on: 07/03/2024

Congratulations on passing your test ????⭐. Thanks for the great review and feedback. Happy driving. Team PNG ⚫????

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“Highly recommend ”

★★★★★

written by niahiggins on 22/02/2024

My driving instructor was always helpful and supportive and had flexible hours, and helped me to pass first time. I had a great experience, highly recommend!

By Pass N Go Driving School Ltd

Written on: 28/02/2024

Congratulations on passing your test ????⭐. Thanks for the great review and feedback for your instructor. Happy driving. Team PNG ⚫????

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“Passed my test”

★★★★★

written by Sheraz7786 on 20/02/2024

Just passed My test after only 5 hours of learning he's absolutely amazing instructor who always stays calm and patient can't highly recommend him enough

By Pass N Go Driving School Ltd

Written on: 28/02/2024

Congratulations on passing your test ????⭐. Thanks for the great review and feedback for your instructor. Happy driving. Team PNG ⚫????

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“Passed my test”

★★★★★

written by Sheraz78638 on 20/02/2024

He's a fantastic instructor really calm would highly recommend and passed my test within 5 hours so happy

By Pass N Go Driving School Ltd

Written on: 20/02/2024

Hi , Congratulations on passing your test ⭐????. Thanks for the great review and feedback for . Happy Driving ????Team PNG ⚫????

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“Brilliant instructor!”

★★★★★

written by HeidyNorth95 on 19/02/2024

My instructor has been absolutely brilliant from literally just starting and stopping the car to getting to the manouveres , i am over the moon with my pass on my test but gutted i wont get my weekly rant with my instructor. She has honestly been the best throughout all my nervousness behind the wheel to just listening to home life too very easy to talk to and more like your friend than an instructor, i cant thank you enough!!

By Pass N Go Driving School Ltd

Written on: 20/02/2024

Hi , Congratulations on passing your test ⭐????. Thanks for the great review and feedback for . Happy Driving ????Team PNG ⚫????

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Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by Shuge on 5th October 2022 Report this content
How do I get a refund, or can I change my instructor?

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Asked by NatalisLiu on 23rd June 2022 Report this content
Before l paid, l cannot get the information that how long l need to wait. After l paid for it, they just told me l have to wait for a 6-8week and did not told me what will happen if there were still no instructors available after 8 weeks. I would like to get my refund but the customer service told me their conditions and terms will not provide any refund after payment. It it too unfair for the customers. I just wanna know how can l get my money back?

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Answers (1)
Report this content RefundRoyals Written on: 08/07/2022
Hello, I have had this happen to me recently. If you paid by credit card.. you plan on making a section 75 claim with your credit card company under the consumer Rights Act and that you plan to also seek advice from the Financial Ombudsman Service. If you paid by debit card, mention that you are aware of your consumer rights and that you intend to seek advice from the Ombudsman Service. Mention negative rep for the company with how they handle refunds and that you intend to voice this on Trust Pilot so others can be made aware. I got my refund back after this. If not as sucessful.. do actually reach out to the Ombudsman Service for advice.
Asked by Nicstew74 on 14th February 2018 Report this content
I bought a block booking online last year and due to bad health and other things have not taken any lessons yet. I have being told that I now have to pass my theory test before I can take any lessons of them, I have until 26th march to do this. Does anyone know why I have to pass my theory before taking any lessons? As I have had lessons years ago and never had my theory passed. I am not loosing all this money and 30 hours driving lessons.

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Report this content kevinhalls Written on: 15/02/2018
Why do you have until the 26th? Does your block booking include your practical test, if so you have to pass your theory before you can take the practical so if you was planning an intensive group of lessons pre test it would be wasted if you hadn't passed the theory.
Asked by Courtney457 on 11th September 2017 Report this content
Would anyone recommend the 10 hour intensive course? Not sure 10 hours will be enough to pass but not wanting to pay for more lessons than needed. Thank you

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Report this content kerryglancey Written on: 13/09/2017
It depends entirely on your current driving experience and how fast you learn. Personally I have never driven before I started with Pass 'n' Go. I have had 9hours of lessons so far and feel that I am nowhere near ready to take the practical. The DVSA recommends at least 40 hours of tutoring and 20 hours practice with family/friends. I recommend that you instead go for the "4 hours for £44" if you have never driven before so that you can get a feel for driving and your learning speed. I hope this answers your question!
Report this content hedget Written on: 14/09/2017
I would'nt touch Pass 'n' Go with a barge pole. I had a very poor service from them. When they have your money they don't care about you, and they don't offer refunds. They cancel lessons regularly or don't even bother turning up. Use someone else.
Asked by ClaireB82 on 11th November 2016 Report this content
Has any one actually had a refund from pass and go? I've read t&c but it only states refunds are not given if you are the reason why lessons are not done, my husband booked the 20 hour intensive course and every lesson has been rescheduled including the actual test. It's taken from the beginning of September to complete 4 lessons and test to be rebooked if we knew it would take this long we would of just gone private.

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Asked by Leandrah on 23rd May 2016 Report this content
How much are block lessons of 10 for a beginner?

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Report this content Stupid-Face Written on: 26/05/2016
I think it was about £130 for the first 10 hours then £180 for every block of 10 hours after that.. prices may have changed now though so you might need to check the website. Also each lesson is 2 hours, I don't think they do less than that but for me it was very good because I got a good amount of driving done in a lesson :) I passed over a year ago after about 45 hours worth of lessons - had first test which I failed after 35-ish hours but it was thunder and lightning so wasn't ideal for a beginner driver lol - took a 6 month break then had second test after another 10 hours or so worth of lessons which I passed :)
Asked by Jwooow7 on 14th January 2015 Report this content
I just wanted to know if many people have taken the crash course? I'm looking at the 40 hours one. Is it worth it? Does it have a good pass rate? Any information would be great. Thanks

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Answers (7)
Report this content nikidoog Written on: 14/01/2015
I didn't take the crash course but did do 3 weeks of intensive lessons. The instructor I had was excellent and gave me the confidence to go through with the lessons this way. I can fully recommend the company but can't give exact details on the crash course
Report this content DarrenAirey Written on: 14/01/2015
I did the crash course. Only a 20 hour one though as I'd learnt previously 5yrs earlier with another company (and failed 3 times). I found it really good and my instructor helped my to learn to drive and not just pass a test. I passed first time with the crash course. I'm now a very safe and confident driver, no incidents in 20 months. Really good and I can not recommend enough. I know several other people who've done the pass in one week courses and they all passed first time. I think as you're in the car for so long consistently, you don't forget things that you would learning week to week. Don't forget that your test can be easy or hard dependant on time of day and local traffic. I did a morning rush hour test, was really good as I was in traffic a lot and wasn't too stressful.
Report this content Lisamullen Written on: 14/01/2015
I done the 30 hours hour and it was fab!!! I got through my lessons and test in a mon to fri week using a weeks hol from work. The days were long and draining as so much to take in each day, I done 9-3 stopping for half a hour to eat dinner but even that was in the car! If you can cope with it tho it is well worth it. I passed first time doing it and the instructor was fab!
Report this content Linzo1 Written on: 14/01/2015
I did the 40 hour course and I passed first time with my instructor, I also did the assessment lesson first just to be on the safe side :) hope this helps x
Report this content Jwooow7 Written on: 15/01/2015
Thanks this is all really helpful any more info would be great! Also I'm slightly confused do you have to have completed your theory before you start the lessons?
Report this content Cameron96 Written on: 16/01/2015
I did the 40 hour crash course after a few lessons with a previous instructor who was a waste of space, from the first contact with pass and go they were very useful and easy to communicate with. The instructor was great really useful laid back and easy to get along with. I passed first time with no minors. They were recommended by a number of friends all which passed first time with limited number of minors. Hope this has helped.
Report this content Cameron96 Written on: 16/01/2015
Oh and to answer your other question you have to pass your theory before you do your crash course.
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