The sales process was flawless, then we moved in and had the nightmare of their after sales service, a snagging list like a BT phone book ( I'm now fixing the issues myself ) builders who are still on the development damaging what is now "my" property and being flooded in to the bargain, Stewart Milne have washed their hands of any responsibility for my flood so here I am a week before christmas £500 worse off after replacing my carpet and flooring. Yet again I have been in contact with their after sales " non existent " service department and again await call back.

So relieved that we are not alone in our experience of poor workmanship and unprofessional customer service (especially more senior management) from Stewart Milne. 28 months in our house, having had a shower leak 15 times and Stewart Milne not able to fix it. They have now decided that they will no longer try to resolve the problem and have stated that we must now take this up with NHBC! Have also had the audacity to use the phrase "normal showering conditions", thus trying to lay the blame with us.......we must not shower in a "normal" way. I have requested a copy of their SOP for showering and await their response with interest. What makes this more infuriating is that one of their MDs lives in the same estate as us and we know that he has had showers ripped out and replaced because of leaks: obviously their customers are not deserving of the same service. In addition to the shower problem we have had numerous other issues, which, to be fair, have in the most part been resolved, however, we did discover recently, following an incident when water poured through a ceiling the "extractor" pipes from the bathrooms had been vented using toilet specified flexi-hoses and not those manufactured for roofs: we demanded written confirmation from Stewart Milne that the use of toilet parts was within specification for using in roof, but this probably isn't worth the paper it's written on. One of the previous reviews mentions how they just continue to wear you down, probably hoping that most of their customers just give up and pay for remedial works themselves because it is so stressful having to deal with them, especially when the customer managers whom you deal with on a face to face basis then have to go back the Customer Service Manager for permission to get anything done and, who also writes their emails to send to customers. Stewart Milne really need to take a long hard look at their practices and their personnel.

We have recently bought a new home at the Lairdsgate development in Stewarton. We have had a pretty awful experience, house not looking like pictures in brochure, not built on time and many other issues. Customer service is non existant. Very poor show from reputedly one of our better builders.I work in a large manufacturing company and if we gave a client anything other than what was promised we would have let them down and ourselves.

Been in my new Stewart Milne Home for 6 weeks now. The house is fabulous. The service has been brilliant. I had no snagging items when I moved in and the few wee issues caused by settlement have been dealt with really quickly and efficiently. The company keep in touch after you move in and our site manager is always checking that we are happy with everything. The sales process was also very smooth and cannot be faulted. The house itself is very well designed and have a lovely big garden.

Kitchens that you can't have more than 10 people in or it'll cause structural damage Attics that you can't store more than a Christmas tree in, or the roof will collapse Gardens that have just had turf laid over builders rubble and cause sink holes. The poorest build quality imaginable. No soundproofing Incompetent staff Overpriced

Ive had first hand experience with this company im afraid to admit.The biggest problem is materials there timber kits are shockingly bad the partion between rooms is nothing its just the wooden frame with some insulation and then framed with plasterboard its very bad. But the biggest worry is the sub contractors because its basicly made all the self employed guys struggling to make a wage the 30 percent extra we use to get now goes to them so essentially its slave labour we all know the saying you get what you pay for with the guys trying to make a wage more or less impossible your quality will be zero.Look at it like this i got a price to build a 750k home and i got 3200 split between 3 people to build it comon there ripping every one off not just the buyer Dont Buy a Stewart Milne property you will regret it ive got hundreds of video showing incidents like joiners plasterboarding before the roof was on in a block of flats and the water coming through the floor between the light switches thats just one incident ive loads of videos im not trying to cause trouble i just want people to be AWARE.

I bought a property in the Alford Silverbirches development. The house was grossly over-valued. Persistent problems with the boiler. Scratches on many of the windows which subsequently needed replacing. Some of the staff are helpful, but they appear embarrassed by their head office colleagues, who in my experience have a bullying nature to sales and take the approach of grab the money and run. I deeply regret the decision to buy, but have already lost on the purchase and now cannot afford to move. My advice would be stay clear of these people!

If anyone is reading this stay well clear of a Stewart Milne house....after sales service - simply does not exist.
IO have had flooding into the back garden( a park they bult at the back of the house is simply on a mound of rubble cleared from the building site)
I had to have the complete front facia of the house re rendered and now they are dlaying a direct request from the NHBC to repair the roof!
Simply click on their web site and go to contact us - good lukc ringing the telephone numbers as they always go to answer machine and they never respond - they do on occassion respond to letters from MP's though.
There is no customer service number - saying that if you ring the sales line soneone always picks up!
Please do yourself a favour and avoid purchasing - poor build quality and no aftersales service - in 5 years I have written 17 letters (no response from any of them) escalated to local council and MP's with one fault after another.
STAY AWAY FROM THEM!!!

STAY AWAY FROM STEWART MILNE, 2YEARS 6 MONTHS IN MY WINDOWS AND REPLACED FRENCH DOORS ARE STILL LETTING IN COLD AIR.WE ALSO HAVE A COLD AREA ABOUT 12 INCHES DEEP ACROSS THE FRENCH DOORS AND SIDE DOOR WHICH DURING THE WINTER MY FLOORING READS BELOW FREEZING TEMPRATURES WITH MY PORTABLE THERMOMETER. CUSTOMER SERVICES IS NON EXISTENT IT TOOK MYSELF A TRIP TO HEAD OFFICE TO GET SOME ACTION AFTER VARIOUS PHONE CALLS, E-MAILS AND LETTERS WHICH WERE DISCARDED.AT THE PRESENT MOMENT NHBC CANNOT DO ANYTHING AS STEWART MILNE ARE TRYING TO SORT THE PROBLEM,THE GLAZING CONTRACTOR HAS VISITED US 14 TIMES WITH 'NEW GASKETS' (THEY MUST MAKE GASKETS EVERY MONTH) BUT NOTHING IS FIXED.PLEASE DO NOT BUY A STEWART MILNE HOME THEY ARE SH**E.
ONE LAST WORD WE VISITED ANOTHER STEWART MILNE SITE RECENTLY AND EVEN THEIR SHOW HOME HAD AIR COMING THROUGH CERTAIN AREAS OF THE WINDOWS.

A warning for anyone thinking of buying from Stewart Milne. We've just pulled out of buying a property in Monton, Manchester (Chorlton Fold). The sales staff are completely inept.
Things to watch out for:
1. They never put any offers in writing
2. We negotiated a price over the phone only to be told in person that we were wrong (!) and actually it was £8,000 more.
3. They don't understand the basics of mortgage rates so negotiation is much more difficult
4. They wouldn't arrange for us to see around an existing property (the same as the one we were buying). Um....I wonder what they're hiding??
5. The whole process of negotiating a purchase price took us over a month before we pulled out. All delays caused at their end.
6. The houses come WITHOUT flooring (but they are still marketed as 'luxury')
7. Hefty management fees and ground rent. And you have to pay 6 months in advance.
8. BE CAREFUL if part exchanging. They send around independent estate agents to get a 'market price' BUT ask them for a price to sell within 4 WEEKS!! In the current market expect at least a 20% drop in price due to this.
We pulled out because they lied about things and couldn't be trusted. Can't imagine how awful it'd be dealing with this company if we'd bought the house and they had problems with it.