Optyk Rozmus Contact Lenses www.optykrozmus.co.uk

Optyk Rozmus Contact Lenses www.optykrozmus.co.uk
★★★★☆
4.0
80.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

“Disgustingly unprofessional”

★☆☆☆☆

written by Carsen1979 on 21/12/2021

Several years ago, I placed an order with them and never received it. It took a long time for me to receive my refund, and they kept telling me to check my mailbox, which I did, but it didn't come. Due to their competitive and affordable pricing, I decided to give them another chance, but within two days, they canceled my order. Having emailed customer service three times and not hearing back, I decided to use Facebook to write to them. Got a reply with "We cancelled and refunded your order because we will not process it. please purchase your lenses somewhere else." Good luck with your buisness.

Was this review helpful? 1 1

“Apocalypse 22mm Sclera”

★★★★★

written by Kettuprinssi on 20/02/2019

I was sent Apocalypse Sclera lenses by Optyk Rozmus and I really loved how they looked in my eyes. I have worn them only couple times but they are super comfortable and I haven't got anything negative to say about the lenses, or the company :)

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“Fast shipping and excellent service! ”

★★★★★

written by Belle_Lucid on 31/12/2018

I ordered lenses from Optyk Rozmus multiple times now and they are always fantastic! Good customer service/email contact, help with choosing lenses and super fast shipping every time. It's great for a costume maker like me because sometimes we have only little time to finish our costumes so the fast shipping comes in handy! Other lens retailers often take multiple weeks to arrive. Each time I ordered the lenses they were comforable to wear as well, except for the big sclera lenses, they take some time of getting used to, so for your own health and safety one should always build up wear time. The result is amazing though! So I'm really happy with the store and recommend it to my friends as well!

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“I recommend them!”

★★★★★

written by JhonkaireMazza on 19/11/2018

This store only provides good quality products, so I can trust them my eyes health. The client service is efficient and quick,I have nothing negative to say about them

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“Quality and good selection with reasonable prices!”

★★★★★

written by NeoniaArtist on 15/11/2018

I've tried out many pairs of normal sized & Mini sclera lenses from optyk rozmus and i have not a single negative thing to say about anything!? The lenses are great quality, sits well on my eyes, have reasonable pricing, you get what you order and pretty fast! I live in Finland and my lenses usually arrives in a week or two after ordering! The ppl behind OR are really friendly and genuine with good intentions and the customer service never fails! Love love love Optyk rozmus and their lenses! Definately will recommend and continue using their lenses!

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“Fantastic quality”

★★★★★

written by RonanMorgan on 31/07/2018

Their Neo Cosmos lenses are great, I've never worn any contacts that comfortable and finally I found blue lenses that cover my brown eyes. Will definitely order again.

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“Disgusting Avoid Ordering”

★☆☆☆☆

written by Charityo385 on 24/07/2018

Needed lenses for party and paid the fastest delivery option which was very expensive. The lenses never arrived when promised instead they were lost and this useless company messed up my event. Avoid at all cost!!@@#

Customer Services's Comment

Written on: 24/07/2018

Dear Customer
We do everything we can to provide the best customer service, offer a good selection of lenses and fast order processing. Sometimes the shipping services are not as reliable as we'd wish but we always claim for compensation in such cases and I'm sure we did in your case as well. If the express shipping takes longer than the declared 2 working days (please bear in mind that couriers don't operate on the weekends), we definitely file for a compensation and refund the customer for the shipping. In situation like this, please contact us and we will try to resolve this issue in the most satisfactory manner possible.
Kind regards
Agata

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“Terrible service”

★☆☆☆☆

written by stephbess on 12/07/2018

Lens never arrived for the theatre show they were needed for. Show ruined!

Customer Services's Response to stephbess's Review

Written on: 24/07/2018

Dear Customer
I'm very sorry that the lenses you ordered didn't arrive on time for your show. The standard delivery service provided by national carriers has only estimated delivery times, which can be subject to delays caused by heavy mail traffic, random customs checks, etc. We cannot guarantee delivery within a specific time frame as we are relying on an external subject to provide that service for us. Having said that, if the shipping takes exceptionally long or the parcel is lost in transit, we file a compensation claim to the carrier and refund the affected customer. If this has happened to you, please contact us directly so we can investigate your case and do all in our power to resolve it in a satisfactory manner.
Kind regards
Agata

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Was this review helpful? 1 0

“Love this site and the service!”

★★★★★

written by Nbarrett629 on 09/07/2018

I am a repeat customer and I will keep coming back! I absolutely love this site, love the contacts and the service! The contacts are super comfortable and they last a long time. They always have the best options and they are usually available in my prescription. I do wish there were more options in prescriptions for the RX Halloween contacts, but either way, I'll keep shopping here. I would love to be able to buy the white out contacts in my prescription as well, but not sure if that's even possible. All in all, I love everything about this site!

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“Comfortable Lenses!”

★★★★★

written by on 12/05/2018

Efficient service - no fuss - perfectly fitting coloured toric lenses!!

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“I love this site!”

★★★★★

written by 124Rowe on 18/04/2018

Cheap, comfortable, and affordable contacts. I have been buying from them for 4 years now. Delivery takes a bit, but in the end the wait is worth it. Never had a problem with them, easy to clean and wear, I can wear them for a long time for a convention with out complaining about dry eyes. I love all there contacts, from the blends to the Sclera. I was very impressed and happy with their Sclera many had been too big, and had been uncomfortable, however these are not, and they safer then other sites. The best thing and sometimes a annoying thing is that you need a prescription in order to buy from them, and sometimes it doesn't say on the product if it is or isn't prescription unless you click on the power box, but overall I am very happy and very satisfied with all the contacts I have bought from Optyk. They have been very professtional with me, and I feel safe with them more so then with other sites.

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“I am satisfied ”

★★★★★

written by on 27/01/2018

I emailed a question regarding prescrition contacts. I recieved the answer the next day! The person I dealt with was extremely helpfull! The prompt response helped me make the decision to purchase! And the purchase process wad so easy! The website is very self explanatory and simple to navigate. I anxiously await my product. .. Best Regards,

Was this review helpful? 0 0

“Still waiting, it’s been 21 days! They’re rude also!”

★☆☆☆☆

written by Warner131 on 31/10/2017

I paid extra for fast shipping. Don’t waste your time buying here. Plus they’re rude.

Customer Services's Comment

Written on: 06/11/2017

Dear Warner131!
I'm very sorry that your parcel has been so late. During particularly busy season such as Halloween delays are possible and we are very sorry that you have been affected by this. I'm also truly sorry that you thought we were rude. We do our best to serve top quality customer service, so please contact us again, perhaps through our social media and I will make sure to investigate your order as well as the customer service issue.
Kind regards,
Agata

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Was this review helpful? 1 0

“Ordered my contacts well over a month ago and there is...”

★☆☆☆☆

written by Porkchop123 on 27/10/2017

Ordered my contacts well over a month ago and there is no tracking available. I have emailed them with no answer. Would not purchase from them again.

Customer Services's Response to Porkchop123's Review

Written on: 06/11/2017

I'm very sorry that your parcel hasn't arrived yet. Please try contacting us again at the website - I assure you that we will resolve this issue in a satisfactory manner.
Kind regards,
Agata

Reply to this comment
Was this review helpful? 1 0

“Brilliant quality lenses! ”

★★★★★

written by Renerryan on 22/10/2017

Ordered black sabertooth sclera lenses for a Halloween part I was going to. Lenses were delivered within the specified timescale, and were tracked too, so was good to be able to see the progress of the delivery. Had absolutely LOADS of great compliments about the lenses - they really complimented my Halloween outfit. Were very comfortable to wear (although had a bit of “shadowing” in my vision), although they were a bit tricky to insert into my eyes. Overall very very happy with my purchase!

Was this review helpful? 0 0

“Great!”

★★★★☆

written by Jacef293 on 06/10/2017

Great selection and shipping but usually have trouble with getting the payment to go through at the checkout!

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“slow delivery”

★★★☆☆

written by Raffertygo421 on 29/08/2017

I love their contacts great product reasonable price . The only negative is I live in the US I waited over 30 days for a order which ended up being lost. I decided to give them a second chance ordered express lets see what happens will let you all know!

Was this review helpful? 0 0

“The Best Around!”

★★★★★

written by VonWeltzin on 14/07/2017

Excellent selection, great service and hassle free! I've placed numerous orders and I haven't had a single problem with the lenses or the service. I will continue to place orders and recommend to my friends and family.

Was this review helpful? 0 0

“Great Customer Service”

★★★★★

written by myPuckett401 on 17/05/2017

Although there was an error in communication between the order and the billing company, it was handled promptly and appropriately. I would definitely recommend this supplier to friends that are interested in contacts whether they be realistic or costume.

Was this review helpful? 0 0

“Good lenses, slow delivery for UK supplier”

★★★★☆

written by Everett198 on 07/03/2017

I previously ordered "Tigera 17mm mini sclera lenses" from Optyk Rozmus and they were good lenses at a good price and therefore, a year later, I've chosen to purchase another pair. Checkout is easy ALTHOUGH I will say that the payment is a little odd, that they use a third party to take payment. It looks a bit sketchy but despite this I didn't have any issues. 5-10 working days delivery I'm not happy with, this is a long lead time for UK delivery. It'd be great if this was improved upon. Also, I find their fashion lenses selection is a little narrow, it would be good to see if this could be expanded in the future. UK cosplayers are always after a non US based contact supplier for colourVUE or circle lenses after all.

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