GoldCar Rental Reviews - www.goldcar.es

★☆☆☆☆
1.2 / 5
4.9% of users recommend this
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★☆☆☆☆

“Watch out for this company!”

Written on: 06/08/2018 by jbRoberts174 (1 review written)

Watch out for this company! Goldcar! You really need to revise your procedures in terms of clients who book through brokers. It's clearly a common occurrence that you manipulate clients into taking out extra insurance, on top of what they bought through the broker, when the client picks up the car. This happened to us with Goldcar (booked through Holiday Autos) in Barcelona. You forced us to take out 172 EUR more of insurance (for just 3 days), insisting the cover we bought through the… Read Full Review

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★☆☆☆☆

“I booked a Goldcar hire-car, through Doyouspain and...”

Written on: 31/07/2018

I booked a Goldcar hire-car, through Doyouspain and bought excess insurance with Zurich. When I tried to collect the car, the counter staff totally refused to let me have the car until I paid an additional E91.98 for insurance I did not want. I argued at length with the staff and explained that I had sufficient insurance for my needs. Similar arguments were going on at adjacent counter positions. Finally, I had to pay because I would have been stranded without transport at the airport. I have… Read Full Review

Bassnick's Comment

Written on: 06/08/2018

Had a similar experience with at Jerez airport first week in July except in my case the Goldcar representative put through a payment of 149 euros for insurance whilst telling me it was a deposit on a full tank of fuel and would not be taken if the car was returned full. She even went to the extent of pointing out the deposit on the agreement form whilst at the same time hiding the added insurance with her hand.
The bottom line with Goldcar is that unless you buy insurance with them (it's twice the price of UK bought) they will hassle you or use deception - I'd recommend having your wits about you when dealing with them, alternatively, use a different company.
I have raised a complaint with HolidayAutos and they are looking into it - there is so much bad press around regarding Goldcar that the 3rd party firms like HolidayAutos really need to take a firm line with Goldcar because otherwise they are condoning these practices.

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★☆☆☆☆

“Absoutley disgraceful company”

Written on: 31/07/2018 by wmb1 (1 review written)

Our experience with Goldcar in Bari was terrible – the salesman was very rude, aggressive and intimidating, forcing us to take on additional insurance as we did not trust him to return any deposit. While we were there we witnessed his equally unpleasant colleague using exactly the same technique to other customers. Every single customer in that office was very unhappy with them. Look at the numerous review sites… all very bad reviews Avoid at all costs - simply terrible company… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 30/07/2018 by Aimxio (1 review written)

Booked on line before hand and then told I needed to pay extra €145 plus €90 for fuel (ford fiesta !!!!) €23 refilling charge €30 airport tax plus vat at 21% So an extra €340 The guy was very rude too The car is rubbish and air conditioning only works on full so cannot have a conversation in te car !!!!! Avoid… Read Full Review

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★☆☆☆☆

“Rip Off Merchants”

Written on: 26/07/2018 by moneyshort (1 review written)

I have used GoldCar.es Malaga Airport approx 6/7times this year, Read many a review and wondered why there is a lot of negative reviews. I now know why, 1. firstly on selecting vehical pay now showed 68 Euro on pressing the pay now it returned 104 Euros phoned office but got the run around.!!! 2. Retuned vehical full of fuel no refund !!! 3. on return was charged 200Euro for a scratch which was not there on return, email arrived two days after return date saying they had taken the 200… Read Full Review

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★☆☆☆☆

“Never again pushy car looked like it had been in a rally”

Written on: 15/07/2018 by ygHenderson329 (1 review written)

Arrived late Saturday evening, tried hard sell with own Insurance I showed him that I already had my Insurance he told me it wasn't any good. Then was given keys and told to follow the line. When I found the car it looked like it had been in a rally when I asked the guy to check it with me he said yes yes all ok it had been noted and ushered me away.The car sat at the villa we had hired apart from a trip to the supermarket,on arrival back to airport the staff where not interested just told me… Read Full Review

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★☆☆☆☆

“Scoundrels”

Written on: 14/07/2018 by Evans161 (1 review written)

I booked and paid for insurance before hand. At airport they refused to honour that insurance. They are anyed to charge me for Own insurenace, fuel charge deposit and car deposit of approx 1800 pounds. They had disgusting guts to smile at me and my family at midnight and suggesting that we don’t have any choice as it is too late else we have to find our own way to hotel. They hand in glove with Cartrawler or etrawler with TUI companies are in business of duping and doing dishonest business. I… Read Full Review

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★☆☆☆☆

“Unfair practices”

Written on: 10/07/2018 by 137Vogel (1 review written)

Arranged car hire at Palma airport and plane an hour late so got charged an additional 28 euros as after 11pm, no mention of this on website. Returned car with full tank of fuel and so refunded fuel deposit but they use a currency rate of 1.20 euros for refunds, yet used a convenient rate of 1.07 for initial payment. I have had problems with this company in the past and should have known better than to use them again, I recommend avoiding them if at all possible… Read Full Review

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★☆☆☆☆

“Disgusting car company!”

Written on: 09/07/2018 by amandawalden (1 review written)

Absolutely disgraceful company, we paid for car on line and when we arrived at the airport were told we needed to pay a further £280! £80 was for fuel and refundable so that’s ok, £200 I kept asking what it was for they kept saying for the car, so in the end we paid. Upon going to the car it was a downgrade and full of dents, the passenger door was completely caved in! I contacted customer services and they said to me don’t worry you have the “super insurance” which confused me as… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 09/07/2018

We stood in line for over an hour with only two other customers before us, not forgetting 5-6 others behind us. We arrived at car rental stand at 22.30 and when it was our turn the time was 23.35. Two customer service officers at duty, were only arguing and quarrelling with the customers before us. We forgot the driver's credit card and the lady customer officer was not helpful at all. She refused to help us adjust our bookings even though we agreed to pay whatever differences it needs. She… Read Full Review

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★☆☆☆☆

“Most horrific holiday experience ever !”

Written on: 03/07/2018 by yaqovisrael (1 review written)

I collected a car from Gold car/ Rhodium boot at Malta airport on Tuesday 27 March 2018 at around 21:00.

 I was offered any insurance that was more expensive than the rental itself. I politely refused and for that I was given extra two detailed penalty documents to sign. I never saw anything like this anywhere else in the world! But I wasn’t given a choice.

At the street garage, the agent handing over the car did a very fast walk around the car, it was 21:30 and the inspection took… Read Full Review

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★☆☆☆☆

“They have cars with hidden damages which they then...”

Written on: 02/07/2018

They have cars with hidden damages which they then point out when you take the car back. Or they make up new damages when you’ve already flown home. Their staff are often aggressive, unless they are trying to stop you checking the vehicles thoroughly (in which case they like to keep you talking to distract you). They took €770 from my credit card for damage which doesn’t exist. They have no photographic evidence (because there was no damage), it was never pointed out and I didn’t sign… Read Full Review

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★☆☆☆☆

“Dodgy company some times”

Written on: 01/07/2018 by weBarker1967 (1 review written)

I booked with Goldcar at Malaga Airport and, I have to say, most of the hire itself was ok.I only rented for under 2 days. It took 30mins to do the paperwork, even though it was nearly midnight and I had selected the options to complete details in advanced to save time. When I left, there were about 10 other renters behind.The last one guaranteed to leave not before 2am. I returned my car, no problem. However, my surprise came when the credit card company refunded my deposit, which they had… Read Full Review

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★☆☆☆☆

“Insults and Unexplained Charges”

Written on: 29/06/2018 by Kassandrao220 (1 review written)

We picked up a car in Alicante Airport where I was told that full insurance cover would increase the booked price eighteenfold. When I declined because I had already arranged cover the attendant became irate told me that they would block off 1,400 euros from my credit card, and explained that my cover would be useless, since they could just charge me for hundreds of euros for anything they deemed and I would not be able to get any of that back. When I declined again he then started insulting us… Read Full Review

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★☆☆☆☆

“Just returned an older car to Tenerife South Airport....”

Written on: 23/06/2018 by andytfe (1 review written)

Just returned an older car to Tenerife South Airport. Car was covered in scratches, dings, dents etc. But upon returning it, they have decided that one of these scratches is our responsibility. What a joke! The car is a complete mess! The idiot who came to look at it (an absolute mess of a women) told us "you can tell its a new scratch because of the colour" - absolute rubbish. I pointed out that the other 15 scratches all looked exactly the same. We also asked to see the last check in… Read Full Review

Stdenysta's Response to andytfe's Review

Written on: 08/08/2018

Just had a very similar experience with this company in Tenerife. Out of interest what was the registration of the car you hired?

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★☆☆☆☆

“BEWARE DO NOT USE GOLDCAR”

Written on: 21/06/2018 by HallieAllen105 (1 review written)

I would give Goldcar no stars if I could! We hired from Valencia Airport in June 2018. Pre booked the cost was 40 Euros (£34).Bargain? Oh no! We were charged a deposit of 1100 euros because we didn't need their own insurance. On our credit card that came up as £1090.51. They choose their own ridiculous exchange rate as this worked out at approx. 1.08 when the going rate was approx. 1.14. When they refunded they used an exchange rate of over 1.14. this resulted in us getting back £1013.20… Read Full Review

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★☆☆☆☆

“hidden charges”

Written on: 20/06/2018 by andreykovalenko (1 review written)

Online price £130 turned into £260 when the car was collected. Extra 75 for licence being issued 2 years ago, extra 35 for diesel, extra 20 airport charge. When I argued that all of these were hidden charges I was ashamed for not reading terms and conditions… Read Full Review

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★★☆☆☆

“Cheating at check-in, not fair fuel policy”

Written on: 19/06/2018 by 245Fitzsimmons (1 review written)

At check-in car described as quite new in perfect condition. No one assisted at the parking lot, I had to look for the car in a dark place. Car not washed, a lot of scratches and dents. So I had to wait in a queue again to explain the matter, staff agreed with everything (not looking at the car again) without apologies… Read Full Review

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★☆☆☆☆

“Horrific service :Goldcar”

Written on: 17/06/2018 by Prestondp1993 (1 review written)

My family had an awful experience with goldcar , we arrived in at night to Nice and hoped for a simple collecting of prearranged cars at the airport but instead we were met by aggressive , unfriendly staff members . Not only did they disapprove that we had bought insurance from an outside company but were almost threatening in their manner about the potential cost of 1000 euros that could be taken straight from my fathers account . The staff were unhelpful and rude . My tired father was so… Read Full Review

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★☆☆☆☆

“In short, hired car for four people, given one with...”

Written on: 08/06/2018 by Johnathonr118 (1 review written)

In short, hired car for four people, given one with two seats. Paid extra for cover in france but when had problem told we were not covered. No spare wheeel, told to pay for repair and /or pay from an hours taxi ride to pick up new car and they would refund at office. Offcie said they could not deal with any refunds had to be done over the net. Taken over a month and several chase ups no response. Just found they had taken all our deposit from our bank without telling us and for no reason. Now… Read Full Review

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