GoldCar Rental Reviews - www.goldcar.es

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★☆☆☆☆

“Ripped off by Goldcar”

Written on: 30/09/2017 by mammothd (4 reviews written)

I rented a car from 6-16th sept 2017 at Nice Airport. I paid £1135deposit for damage to car and fuel. I returned the car with a full tank and no damage. When I returned the car I asked the agent to sign it was all ok but he refused, saying they didn’t do that. I was refunded only £1068. That is £77 less than I should have got. I’ve had no invoice or anything saying why they have short changed me. I am a lawyer. I will be reporting this to my credit card company in the morning… Read Full Review

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By Goldcarrental

Written on: 08/11/2017

Dear mammothd,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

We believe that the amount you are missing should be related to any unnoticed extra cost by yourself or it could also be related to currency exchange rate fees. Please check that with your bank.

Also refer your case to our Customer Service department by opening a query through our website, that’s our normal way to proceed on these cases, because our agents can’t support any e-mails at the moment. After that they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Terrible customer service and extra charges ”

Written on: 28/09/2017 by Gardener520 (1 review written)

Hired a car with Goldcarv through holiday autos at faro airport for 2 weeks Charged for drop off, tolls, and the usual but very aggressive push for extra insurance ( already got in U.K.) they said it wouldn't cover me they hadn't even seen it ! The came the €600 for breakdown ! I showed them my policy from holiday autos which clearly said breakdown was covered.no she said ! I was then charged airportvtax which was also supposed to be included and then a whopping retainer I questioned… Read Full Review

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By Goldcarrental

Written on: 08/11/2017

Dear Gardener520,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, you have to know that our policy contemplates the requirement to leave a deposit in order to pick the car and start using our services. However, we always offer additional cover (Super Relax Cover), because it already includes an excess and it exempts you of this requirement. If customers have third party coverage, they can request a refund from them in case of damages, but our additional coverage is always offered as an alternative to blocking a deposit on a credit card.

We understand that you booked a third party's coverage from home.

However, I'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company - this is how the third party's coverage policy works.

Please note that our additional coverage is a non-refundable service, if you accepted it and consumed it in the end, we cannot do any refunds now.

Regarding all the other things: these was part of our basic procedures stated on our website as well as on your confirmation voucher and contract with us. We cannot be liable of the fact that you didn't know anything beforehand.

If you want, you can refer your case to our Customer Service department by opening a query through our website, that’s our normal way to proceed on these cases, because our agents can’t support any e-mails at the moment. After that they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“I regularly rent cars in Santander Spain and Goldcar...”

Written on: 27/09/2017 by FergusStone (1 review written)

I regularly rent cars in Santander Spain and Goldcar is the only company I have had issues with. I recently picked up a car from their office and when I checked it, found loads of unrecorded damage (this rang alarm bells immediately). I got this corrected and continued on my trip. I found out later that the insurance excess I had specifically stated I did not want, had been charged to my credit card in excess of 100 euros. Upon returning the car, i made sure to wait for the staff to check the… Read Full Review

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By Goldcarrental

Written on: 08/11/2017

Dear FergusStone,
Thanks for your comment.
We're trying to improve our services and your opinion is essential to do so.
On the issue you described, you have to take into consideration that provision number 6.2 of our General T&C establishes: “charge for 'special cleaning' for the costs incurred from an additional valeting service arising from the clearly inadequate state of the vehicle at the time of its return, with a maximum charge of €150.” This was stated on your contract as well. According to it, we expect our customers to valet the vehicle before returning if needed and if our agents couldn’t do anything about it on your case it may be needed.
Please refer your case to our Customer Service department by opening a query through our website, that’s our normal way to proceed on these cases, because our agents can’t support any e-mails at the moment. After that they’ll get in touch with you and manage your case ASAP in order to clarify this matter.
Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“No matter what you booked”

Written on: 26/09/2017 by psuetta (2 reviews written)

My experience in the Fiumicino (Rome) airport was: No matter what you booked and from which site you did it, if comes that is Goldcar the hire car company they will try to make extra charges for everything as well as an extra insurance. You'd be charged for get the car with a full diposit. (39€) You'd be charged for their full / empty diposit policy.(45€) You'd be blocked on your card 90€ (aprox) for the full diposit and overated fuel You'd be blocked on your card more than 1400€ as… Read Full Review

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By Goldcarrental

Written on: 27/09/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.

After reading your comment, we understand that you booked a third party's coverage.
Therefore, we'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company, this is how the third party's coverage policy works. This information must be given by your broker.

We always recommend our additional coverage to customers for their peace of mind because thanks to it, they will be fully protected in case of an accident and we won't be liable if any damage is made to the car.

On the issue you described, please let us explain that fuel policy is clearly indicated on our website.

In the first place, you can choose Flex Fuel system, with which you leave a deposit for a full fuel tank the day you pick the car up, and when you return it, the amount of used fuel will be charged by Goldcar and your deposit will be refunded. This rate has management costs due to several advantages attached to the own service, and they are specified on our website.

On the other hand, you also can choose Full Fuel system, with which you leave a deposit for full tank, receive the car full of fuel and you have to return the same way, with the full tank. If the fuel tank is not full, the amount of missing liters will be deducted from money you initially left as a deposit.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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Honestmanjimmy's reply to Goldcarrental's Comment

Written on: 12/10/2017

I hope you go bust

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Larry34's reply to Goldcarrental's Comment

Written on: 16/10/2017

you are part of a very deceitful company. I rent cars all over Europe and the US and have never had the problems and felt like I was robbed like when I rented a car from the ROME (FCO) airport from Goldcar.

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★☆☆☆☆

“AVOID GOLDCAR RENTAL, worst car hire in the world.”

Written on: 25/09/2017

I hired a car from Goldcar in Almeria Spain. The staff were rude. I bought extra damage waver insurance through the broker before I left home, Arguscarhire. Insurance via Axa. When i collected the car at Almeria airport the Goldcar staff rudely told me the insurance didn't count and I needed to buy extra from them costing €102. I declined. When I checked the car there was lots of minor damage that wasn't listed on the form. The key didnt work. I returned to the office to report this and staff… Read Full Review

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By Goldcarrental

Written on: 26/09/2017

Dear customer,
We’re very surprised with your comment. Our staff is trained to offer an efficient, personalized, satisfactory and polite customer's attention. Furthermore, we have one of the youngest and most extensive fleets in Europe with over 50,000 vehicles which, on average, are less than one year old.

On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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Honestmanjimmy's Comment

Written on: 12/10/2017

Your staff are thiefs

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★☆☆☆☆

“The Goldcar Nice office have been appalling since I...”

Written on: 21/09/2017 by Leo227 (1 review written)

The Goldcar Nice office have been appalling since I had an accident in one of their vehicles six weeks ago. As I decided not to take their extortionate insurance, I was made to pay a deposit of over £1000. Unpalatable, but so far standard practice. After the accident, I went through all proper channels, filled out the relevant paperwork and was assured everything was fine. They told me they would be in contact regarding a receipt for the repair costs of the vehicle, and would then refund the… Read Full Review

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By Goldcarrental

Written on: 26/09/2017

Dear Customer,

On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered..

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Hidden charges, hard sell and surly staff. AVOID.”

Written on: 21/09/2017 by 457Smith (1 review written)

Do yourself a favour and book with anyone but this outfit. We booked a family estate online for what seemed like a decent price. After a thirty minute wait to get to the counter ("why is this taking so long?", we're thinking), we were curtly informed that family estates are one of the highest groups and that they are all diesels and that diesels have a €35 surcharge. "We didn't order a diesel", we protested. "Read the T & Cs", came the curt response. Next up was insurance - they gave us the… Read Full Review

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By Goldcarrental

Written on: 26/09/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain that initial prices on our website are for basic rentals. Then, our customers are free to add as many services as they need, with the consequent increase of the price. But it any case the decision of adding an extra depends only on them.
Also I would like to tell you our prices and conditions are clearly detailed during the booking process as well as in Terms in Conditions our clients accept.

We make daily arrival plannings but, unfortunately, there are mishaps out of our control, such as a delay of a flight for example.
Also we offer a personalized customer service, and for that reason some customers need more attention time than others.

Nevertheless, we’re happy to tell you we're working hard to open new branch offices to reduce waiting time of our customers and inconvenience due to it.

Also, we would like to explain you we have a Priority Check-in service you can add during the booking process. With this service you don't need to worry about queues, because there is an exclusive desk for it.

We offer customers a choice of petrol and diesel vehicles. There is, however, an extra charge for diesel, which reflects additional benefits as lower fuel consumption, lower fuel price and usually a more powerful engine. The cost of a Diesel vehicle is 4.00€/day.

Please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

On the issue you described, please let us explain that fuel policy is clearly indicated on our website.

In the first place, you can choose Flex Fuel system, with which you leave a deposit for a full fuel tank the day you pick the car up, and when you return it, the amount of used fuel will be charged by Goldcar and your deposit will be refunded. This rate has management costs due to several advantages attached to the own service.

On the other hand, you also can choose Full Fuel system, with which you leave a deposit for full tank, receive the car full of fuel and you have to return the same way, with the full tank. If the fuel tank is not full, the amount of missing liters will be deducted from money you initially left as a deposit.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Cheating with additional charges, unethical business ”

Written on: 18/09/2017 by kelayaraja (1 review written)

I rented the car to travel to Paris from Amsterdam. I clearly told them that i travel to Paris when renting, they told that i would be charged 9€ per day extra as its out side NL. For4 days, i was charged 105€, and now they are telling that we have a rule like cars not allowed to go outside etc etc... clearly cheating business, and staffs are so rude and looting mind set. Never ever book gold car, There are many operators who allow you to travel freely between countries, so go for it. For… Read Full Review

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By Goldcarrental

Written on: 26/09/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please note customers who book at Amsterdam, those wishing to travel to Belgium, Germany and/or Luxembourg must purchase additional travel cover. Travel cover costs € 9 per day rented, with a minimum charge of € 25 and a maximum of € 90. Unfortunately it's not possible to Visit Paris from Amsterdam.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“This company takes money out of your credit card for...”

Written on: 18/09/2017 by ZaydenMoser386 (1 review written)

This company takes money out of your credit card for "fines" even 15 months after you use their service. Never use this company… Read Full Review

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By Goldcarrental

Written on: 26/09/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, the administration fee covers the notification made to the authorities of the driver’s identity and contact details. This is charged as soon as Goldcar is notified that the customer has a fine.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“If you're lucky enough to read a review like this one,...”

Written on: 18/09/2017 by ebeaufay (1 review written)

If you're lucky enough to read a review like this one, don't rent with goldcar!!! I Rented a car on internet for a 100 euros. I arrived at the airport at midnight and had to pay 120 for the fuel (which they should reimburse ) and 180 for an extra insurance. The other option was to block 1700 Euros on my card... Of course they know that most people on a trip will need their credit card and therefore cannot block this sum. As a result, I paid and curse their name ever since. I almost forgot, the… Read Full Review

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By Goldcarrental

Written on: 26/09/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain that initial prices on our website are for basic rentals. Then, our customers are free to add as many services as they need, with the consequent increase of the price. But it any case the decision of adding an extra depends only on them.
Also I would like to tell you our prices and conditions are clearly detailed during the booking process as well as in Terms in Conditions our clients accept.

Please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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Seang79's Response to ebeaufay's Review

Written on: 18/09/2017

Don't expect to get any of the €120 back for the fuel. I returned a full tank of fuel and they still charge you as if the vehicle was returned empty.

I cannot believe any reputable rental comparison sites still work with Goldcar. I rented through Rentalcars.com and will never use either company again.

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★☆☆☆☆

“Absolutely appalling”

Written on: 17/09/2017 by janerfrank (1 review written)

I rented a car from Goldcar at Malaga Airport through Rentalcars.com. They gave us a car with a flat tyre and it had to be returned immediately. They swapped it for another and then proceeded to bombard me with texts all week asking me to return the first car! I spent days trying to resolve it. They charged €113 for a tank full of petrol and we returned the car full - so their full to full policy is rubbish. I tried several times to sort out the issue during our holiday to no avail. They are… Read Full Review

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By Goldcarrental

Written on: 26/09/2017

Dear Customer,
We’re very surprised with your comment. Our staff is trained to offer an efficient, personalized, satisfactory and polite customer's attention. Furthermore, we have one of the youngest and most extensive fleets in Europe with over 50,000 vehicles which, on average, are less than one year old.

On the issue you described, please note with the full/full option you leave a deposit for full tank, receive the car full of fuel and you have to return the same way, with the full tank. If the fuel tank is not full, the amount of missing liters will be deducted from money you initially left as a deposit.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“They overcharged me on arrival at Alicante Airport and...”

Written on: 14/09/2017

They overcharged me on arrival at Alicante Airport and said that they could not accept a debit card - only a credit card… Read Full Review

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By Goldcarrental

Written on: 26/09/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.

We'd like to know more about your case.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“I was charged 150Euros for cleaning, only left sand...”

Written on: 13/09/2017

I was charged 150Euros for cleaning, only left sand and normal dirt from two weeks hire. I've never had such a scratched, beaten up car, so because they couldn't charge me for more damage, they charged for cleaning instead. Disgraceful. This is a despicable company. They repeated more than five times that I had to take their excess insurance despite getting my own, which they clearly didn't like. PLEASE avoid this company. it may start off cheap, but by the time you pay their extra costs, so… Read Full Review

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By Goldcarrental

Written on: 26/09/2017

Dear customer,

We’re very surprised with your comment. Our staff is trained to offer an efficient, personalized, satisfactory and polite customer's attention. Furthermore, we have one of the youngest and most extensive fleets in Europe with over 50,000 vehicles which, on average, are less than one year old.

On the issue you described, please note that vehicles are seldom returned to us in a spotless condition but we do expect them to be reasonably clean. Where additional cleaning is required an extra charge is incurred. This is in line with our Terms & Conditions.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Do not use this company ”

Written on: 11/09/2017

Do not use.  If you ignore this and decide to book online be prepared to pay a lot more on collection and make sure you have a credit in the drivers name… Read Full Review

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By Goldcarrental

Written on: 26/09/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, We’re very surprised with your comment. Our staff is trained to offer an efficient, personalized, satisfactory and polite customer's attention. Furthermore, we have one of the youngest and most extensive fleets in Europe with over 50,000 vehicles which, on average, are less than one year old.

Indeed, in order to collect a vehicle you must have a debit or credit card (depending on office booked) in the main driver's name. Otherwise, this payment method cannot be accepted.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★★★★★

“Very good ”

Written on: 10/09/2017 by Kelham54 (1 review written)

Everything went smoothly at murcia airport got a bigger car than quoted and no extra charge no rip off like people say will definitely use again… Read Full Review

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By Goldcarrental

Written on: 26/09/2017

Dear Customer,

Thank you very much for your positive feedback. We are constantly trying to improve our services and your encouragement is highly appreciated. Hoping your overall rental experience with us is satisfactory and that you rent with us again on your next visit.

Kindest Regards,
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Car rental ripoff”

Written on: 08/09/2017

I booked a car for 1 month through DoYouSpain and was given Goldcar as the supplier. I have used the site before with no problems, but this time was different. When we arrived at the airport, we were made to queue for over an hour and then our troubles began. The man serving us was rude and very abrupt. He told us we had to pay 65 Euros for the car being filled with petrol and then began to try and sell us further insurance. I showed him my Allianz policy that covered me for car hire but he… Read Full Review

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By Goldcarrental

Written on: 26/09/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain that we make daily arrival plannings but, unfortunately, there are mishaps out of our control, such as a delay of a flight for example.
Also we offer a personalized customer service, and for that reason some customers need more attention time than others.

Nevertheless, we’re happy to tell you we're working hard to open new branch offices to reduce waiting time of our customers and inconvenience due to it.

Also, we would like to explain you we have a Priority Check-in service you can add during the booking process. With this service you don't need to worry about queues, because there is an exclusive desk for it.

Please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

We’re very surprised with your comment. Our staff is trained to offer an efficient, personalized, satisfactory and polite customer's attention. Furthermore, we have one of the youngest and most extensive fleets in Europe with over 50,000 vehicles which, on average, are less than one year old.

Please let us explain that fuel policy is clearly indicated on our website.

In the first place, you can choose Flex Fuel system, with which you leave a deposit for a full fuel tank the day you pick the car up, and when you return it, the amount of used fuel will be charged by Goldcar and your deposit will be refunded. This rate has management costs due to several advantages attached to the own service.

On the other hand, you also can choose Full Fuel system, with which you leave a deposit for full tank, receive the car full of fuel and you have to return the same way, with the full tank. If the fuel tank is not full, the amount of missing liters will be deducted from money you initially left as a deposit.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Very Disappointed now”

Written on: 01/09/2017 by Poweron135 (1 review written)

My family and I have been using the above company for 7 years for our Car hire and up until the beginning of this year we have had no problem. BUT things have changed They ripped of my daughter for €300 damage to the bonnet that she was not able to prove. They stung me by upgrading my car without telling me and then charging me for the upgrade, unfortunately i did not notice the upgrade at the time of signing the hire document. this week they have taken €270.00 from my credit card for… Read Full Review

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By Goldcarrental

Written on: 26/09/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“complete rip off!!!”

Written on: 01/09/2017 by jimbo6999999 (1 review written)

Useless customer service and hidden rip off charges! I advise people never to use this company and will certainly not be recommending this company to anyone else!!!!!… Read Full Review

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By Goldcarrental

Written on: 12/09/2017

Dear customer,

We’re very surprised with your comment. Our staff is trained to offer an efficient, personalized, satisfactory and polite customer's attention. Furthermore, we have one of the youngest and most extensive fleets in Europe with over 50,000 vehicles which, on average, are less than one year old.

On the issue you described, please let us explain that initial prices on our website are for basic rentals. Then, our customers are free to add as many services as they need, with the consequent increase of the price. But it any case the decision of adding an extra depends only on them.
Also we would like to tell you our prices and conditions are clearly detailed during the booking process as well as in Terms in Conditions our clients accept.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Goldcar are simply dishonest thieves”

Written on: 01/09/2017 by jduthie (1 review written)

Returned the car and it was given the all clear. Returned home the following day and received an e mail alleging damage to the car, and charging me 250 euros. No time or date on the obviously generic photograph. Customer services are a non existent joke. Avoid at all costs, don't take my word for it, just google it(wish I had before I booked with them… Read Full Review

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By Goldcarrental

Written on: 12/09/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Outrageous practices of hiding fees”

Written on: 31/08/2017

Goldcar prices may be attractive, but beware of hidden fees! None of them have been explained to my at the desk (I'm sure it's in the fine prints though) If you don't take the insurance to cover damages to the car, say, because you've already got such insurance, then they charge (take the money out of) your credit card. This is fine in principle, but if the currency isn't the same, you're being charged by your bank (~50 euros). No other rental car companies I've used do this. The "service" to… Read Full Review

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By Goldcarrental

Written on: 12/09/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain that initial prices on our website are for basic rentals. Then, our customers are free to add as many services as they need, with the consequent increase of the price. But it any case the decision of adding an extra depends only on them.
Also we would like to tell you our prices and conditions are clearly detailed during the booking process as well as in Terms in Conditions our clients accept.

Please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Regarding the charge for "refuelling", this is the Flex-fuel fee. In the first place, you can choose Flex Fuel system, with which you leave a deposit for a full fuel tank the day you pick the car up, and when you return it, the amount of used fuel will be charged by Goldcar and your deposit will be refunded. This rate has management costs due to several advantages attached to the own service, and they are specified on our website.

On the other hand, you also can choose Full Fuel system, with which you leave a deposit for full tank, receive the car full of fuel and you have to return the same way, with the full tank. If the fuel tank is not full, the amount of missing liters will be deducted from money you initially left as a deposit.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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