GoldCar Rental Reviews - www.goldcar.es

★☆☆☆☆
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★★☆☆☆

“When I booked the hire car I declined their insurance...”

Written on: 20/08/2018 by KileyCobb (1 review written)

When I booked the hire car I declined their insurance because we have an annual excess insurance. We picked the car up in Bilboa and the attendants were very jovial and helpful. At no point did they mention the additional insurance. We returned the car and was told all was fine. When I received my credit card bill I noticed an extra £290 had been taken out. Since investigating they inform me that it is the additional insurance. Apparently we signed the contract without checking it! They just… Read Full Review

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★☆☆☆☆

“Rental car was a wreck”

Written on: 19/08/2018 by opKane22 (1 review written)

Car rented in Malta. When collection the car it had damage on almost every panel on the vehicle. The nearside headlamp and mirror were broken and the front passenger seat had cigarette burn To get into the car I had to use the passenger door as key in the drivers for lock was difficult turn. Plus side the brakes worked… Read Full Review

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★☆☆☆☆

“Renter Beware! Do not use!”

Written on: 16/08/2018 by augsys (1 review written)

Initially we had good experiences from Goldcar starting about 10 years ago, but they changed their policy and now are not worth your time, since they try and sham you as a customer. As we discovered, if you decline their extra insurance they will go out of their way to find flaws in the car when you return it and charge you for those repairs. In the end, you will be charged more than if you had rented from one of the big name agents. Our most recent rental involved a car that already had lots… Read Full Review

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★☆☆☆☆

“Beware of Bullying behaviour”

Written on: 15/08/2018 by Fi.Marlow (1 review written)

We collected our car from Bari, Italy, all was going well until we said we didn't want the extra insurance as we had purchased insurance before we left home. The guys attitude changed immediately to very hostile. He said he had seen it all before, our insurance wasn't worth the paper it was written on and we would be charged €3500 if the car came back with a scratch or dent on it bigger than 3.5cm. He ranted for a good 3 minutes on how riduculous we were not to take the €200 insurance as we… Read Full Review

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★☆☆☆☆

“Unhelpful ignorant ripoff mercants”

Written on: 12/08/2018 by Keenedh485 (1 review written)

Arrived Malaga airport 22:15 on a Friday night, had pre-booked a car, were aware of the prepay/refund fuel policy and the requirement to have €1100 blocked on our credit card if we didn't want the additional insurance. All went well until we declined the insurance, "but it's Spain and the summer and there will be accidents" and then strangely our credit card was declined by the most rude, unhelpful customer service person we have ever come across. We then got a taxi to our destination… Read Full Review

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★☆☆☆☆

“I had the misfortune to rent a car from Goldcar booked...”

Written on: 11/08/2018 by Andrewappleton (1 review written)

I had the misfortune to rent a car from Goldcar booked through Do You Spain on the 1st August 2018 from Malaga Airport having endured a 2 hour wait to get the car I thought that was the end of my inconvenience how wrong I was. I had taken out extra insurance when booking through Do YouSpain so didn’t require any extra cover from Goldcar and following previous experiences was slightly surprised they didn’t try to push it on me turns out they don’t bother now they just charge it to your… Read Full Review

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★☆☆☆☆

“GoldCar are a complete sham and will charge your...”

Written on: 10/08/2018 by tomhickling (1 review written)

Avoid Goldcar car hire at all costs. They operate a complete SHAM hiding behind a car hire company. Do not book with them, particularly through the Ryanair car hire webiste. They will charge your credit card for unnecessary and optional insurances that you don't need. They wont tell you about this and will just charge this to your card, without your authorisation. Avoid being shammed and avoid GoldCar … Read Full Review

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★☆☆☆☆

“Gold car August 2018”

Written on: 10/08/2018 by 98Cunningham (1 review written)

August 2018. Gold Car Malaga I booked a car via Holiday Autos for a long weekend. Good price around £45 I have my own damage refund insurance that I take out annually. It costs less than £50. Holiday autos offer reasonable damage refund insurance as part of the booking fees if you wanted it. On arrival at Gold Car Malaga Airport I presented all my documents; passport, credit card, driving licence and copy of the contract with Holiday Autos,which clearly stated that a retention of… Read Full Review

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★☆☆☆☆

“This company is not worth a penny ”

Written on: 07/08/2018 by bernie22825 (1 review written)

Very bad experience with the GOLDCAR in Amsterdam, they charged me 350 euros on my credit card after they had secured me that everything waa ok when I returned the car furthermore I asked for a reciept but never got anything.HONESTLY very disappionted… Read Full Review

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★☆☆☆☆

“Watch out for this company!”

Written on: 06/08/2018 by jbRoberts174 (1 review written)

Watch out for this company! Goldcar! You really need to revise your procedures in terms of clients who book through brokers. It's clearly a common occurrence that you manipulate clients into taking out extra insurance, on top of what they bought through the broker, when the client picks up the car. This happened to us with Goldcar (booked through Holiday Autos) in Barcelona. You forced us to take out 172 EUR more of insurance (for just 3 days), insisting the cover we bought through the… Read Full Review

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★☆☆☆☆

“I booked a Goldcar hire-car, through Doyouspain and...”

Written on: 31/07/2018

I booked a Goldcar hire-car, through Doyouspain and bought excess insurance with Zurich. When I tried to collect the car, the counter staff totally refused to let me have the car until I paid an additional E91.98 for insurance I did not want. I argued at length with the staff and explained that I had sufficient insurance for my needs. Similar arguments were going on at adjacent counter positions. Finally, I had to pay because I would have been stranded without transport at the airport. I have… Read Full Review

Bassnick's Comment

Written on: 06/08/2018

Had a similar experience with at Jerez airport first week in July except in my case the Goldcar representative put through a payment of 149 euros for insurance whilst telling me it was a deposit on a full tank of fuel and would not be taken if the car was returned full. She even went to the extent of pointing out the deposit on the agreement form whilst at the same time hiding the added insurance with her hand.
The bottom line with Goldcar is that unless you buy insurance with them (it's twice the price of UK bought) they will hassle you or use deception - I'd recommend having your wits about you when dealing with them, alternatively, use a different company.
I have raised a complaint with HolidayAutos and they are looking into it - there is so much bad press around regarding Goldcar that the 3rd party firms like HolidayAutos really need to take a firm line with Goldcar because otherwise they are condoning these practices.

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★☆☆☆☆

“Absoutley disgraceful company”

Written on: 31/07/2018 by wmb1 (1 review written)

Our experience with Goldcar in Bari was terrible – the salesman was very rude, aggressive and intimidating, forcing us to take on additional insurance as we did not trust him to return any deposit. While we were there we witnessed his equally unpleasant colleague using exactly the same technique to other customers. Every single customer in that office was very unhappy with them. Look at the numerous review sites… all very bad reviews Avoid at all costs - simply terrible company… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 30/07/2018 by Aimxio (1 review written)

Booked on line before hand and then told I needed to pay extra €145 plus €90 for fuel (ford fiesta !!!!) €23 refilling charge €30 airport tax plus vat at 21% So an extra €340 The guy was very rude too The car is rubbish and air conditioning only works on full so cannot have a conversation in te car !!!!! Avoid… Read Full Review

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★☆☆☆☆

“Rip Off Merchants”

Written on: 26/07/2018 by moneyshort (1 review written)

I have used GoldCar.es Malaga Airport approx 6/7times this year, Read many a review and wondered why there is a lot of negative reviews. I now know why, 1. firstly on selecting vehical pay now showed 68 Euro on pressing the pay now it returned 104 Euros phoned office but got the run around.!!! 2. Retuned vehical full of fuel no refund !!! 3. on return was charged 200Euro for a scratch which was not there on return, email arrived two days after return date saying they had taken the 200… Read Full Review

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★☆☆☆☆

“Never again pushy car looked like it had been in a rally”

Written on: 15/07/2018 by ygHenderson329 (1 review written)

Arrived late Saturday evening, tried hard sell with own Insurance I showed him that I already had my Insurance he told me it wasn't any good. Then was given keys and told to follow the line. When I found the car it looked like it had been in a rally when I asked the guy to check it with me he said yes yes all ok it had been noted and ushered me away.The car sat at the villa we had hired apart from a trip to the supermarket,on arrival back to airport the staff where not interested just told me… Read Full Review

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★☆☆☆☆

“Scoundrels”

Written on: 14/07/2018 by Evans161 (1 review written)

I booked and paid for insurance before hand. At airport they refused to honour that insurance. They are anyed to charge me for Own insurenace, fuel charge deposit and car deposit of approx 1800 pounds. They had disgusting guts to smile at me and my family at midnight and suggesting that we don’t have any choice as it is too late else we have to find our own way to hotel. They hand in glove with Cartrawler or etrawler with TUI companies are in business of duping and doing dishonest business. I… Read Full Review

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★☆☆☆☆

“Unfair practices”

Written on: 10/07/2018 by 137Vogel (1 review written)

Arranged car hire at Palma airport and plane an hour late so got charged an additional 28 euros as after 11pm, no mention of this on website. Returned car with full tank of fuel and so refunded fuel deposit but they use a currency rate of 1.20 euros for refunds, yet used a convenient rate of 1.07 for initial payment. I have had problems with this company in the past and should have known better than to use them again, I recommend avoiding them if at all possible… Read Full Review

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★☆☆☆☆

“Disgusting car company!”

Written on: 09/07/2018 by amandawalden (1 review written)

Absolutely disgraceful company, we paid for car on line and when we arrived at the airport were told we needed to pay a further £280! £80 was for fuel and refundable so that’s ok, £200 I kept asking what it was for they kept saying for the car, so in the end we paid. Upon going to the car it was a downgrade and full of dents, the passenger door was completely caved in! I contacted customer services and they said to me don’t worry you have the “super insurance” which confused me as… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 09/07/2018

We stood in line for over an hour with only two other customers before us, not forgetting 5-6 others behind us. We arrived at car rental stand at 22.30 and when it was our turn the time was 23.35. Two customer service officers at duty, were only arguing and quarrelling with the customers before us. We forgot the driver's credit card and the lady customer officer was not helpful at all. She refused to help us adjust our bookings even though we agreed to pay whatever differences it needs. She… Read Full Review

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★☆☆☆☆

“Most horrific holiday experience ever !”

Written on: 03/07/2018 by yaqovisrael (1 review written)

I collected a car from Gold car/ Rhodium boot at Malta airport on Tuesday 27 March 2018 at around 21:00.

 I was offered any insurance that was more expensive than the rental itself. I politely refused and for that I was given extra two detailed penalty documents to sign. I never saw anything like this anywhere else in the world! But I wasn’t given a choice.

At the street garage, the agent handing over the car did a very fast walk around the car, it was 21:30 and the inspection took… Read Full Review

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