GoldCar Rental Reviews - www.goldcar.es

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★☆☆☆☆

“‪Additional fuel charges. ‬ ‪Filled up fuel on...”

Written on: 10/11/2017

‪Additional fuel charges. ‬ ‪Filled up fuel on approach to drop off back at Tenerife airport. Goldcar rep checked the car and said all ok and signed the paper and gave to me. ‬ ‪Two days later they stole €8 for ‘low fuel’ and an additional €50 fine from my credit card. I complained and provided evidence. They responded ‘sorry if I’ve I have had any misunderstanding’‬ understand completely. ‬ ‪Beware and Avoid them. ‬ On pick up was given ‘hard-sell’ trying… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Dear Guest,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, I can see that you had a charge for breaching our Full/Full penalty, which is stated on our T&Cs. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“refund was short”

Written on: 09/11/2017 by travel128956 (1 review written)

I rented a Lanzarote and at pickup was charged 85 Euro for a fuel charge. Told to return the car with a full tank and they would refund the deposit. Only refunded 62 euro. Have been everywhere on their website and there are no emails to send a complaint to. Their online forms keep bugging with error messages about invalid emails, thus preventing you from any complaints. Good scheme. If no one can reach you then no-one can complain!… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Dear customer,
Thanks for your comment.
We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that all of our basic procedures are stated on your confirmation voucher as well as on your contract. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“I made a poor choice and it won't happen again! I...”

Written on: 09/11/2017 by Trevond1989 (1 review written)

I made a poor choice and it won't happen again! I rented a car from Goldcar/Rhodium at the Malaga airport in Spain in September of 2017. Two weeks later, we returned it in excellent shape. Just to make sure, I took pictures of the car from all angles. I had not been impressed with the employees I had seen so far. About 2 weeks later, I received a 350 Euro charge on my credit card. When I emailed the company, they responded with 2 pictures, one of the bumper and the other of the side panel… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, you have to know that our policy establishes that if when the car is returned we found any damage that wasn’t marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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Nosamlien's Comment

Written on: 10/11/2017

The did the same to me but with ‘additional fuel’ charges.

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Allens77's Comment

Written on: 17/11/2017

And me. they obviously do not care. If you read their responses to complaints it is always the same . Not their fault. SIMPLE DO NOT USE THIS COMPANY TO HIRE A CAR

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★☆☆☆☆

“My recommendation: DO NOT USE GOLDCAR!”

Written on: 08/11/2017 by PedroES (1 review written)

1. You get a car without mats for driver or passengers. 2. You (obviously) use the car during your rent period ;-) It means, apart from driving, also stepping in and out of the car from time to time, with your shoes on. 3. On delivering the car, the personell checks the car, verify it the tank is full, check the trunk and then say that everything is fine. 4. You get back home and receive an e-mail that you will be charged additional 30€ for "Check-In Special Cleaning" because you left some… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Hi,
Thanks for your comment.
We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that all of our basic procedures are stated on your confirmation voucher as well as on your contract. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Victoria R.
Goldcar Representative.

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Cnc18's Response to PedroES's Review

Written on: 08/11/2017

Sadly, the review written by PedroES is correct. We hired a car 24-30 Oct Bilbao Spain had the car checked Ok outside and inside on return with No additional charges. Only to return home and receive an email stating an additional €150 has been deducted from my credit card to cover ‘check in special cleaning’ .
PLEASE BE WARNED DO USE THIS COMPANY

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★☆☆☆☆

“I hired a car in Bilbao. I refused their insurance as...”

Written on: 06/11/2017

I hired a car in Bilbao. I refused their insurance as I have my own. They gave me the keys and a piece of paper in a folder, but only later I realised that the paper was just a diagram of the car, showing no damage. They did not give me the written contract, which I had signed at the desk. The contract was for a full tank, to be returned with a full tank. I returned the car on time, and with a full tank. I filled it at the filling station just a few hundred metres from their desk (the nearest… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Dear Mr. Customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, you have to know that our policy establishes that if when the car is returned we found any damage that wasn’t marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility.
Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“At rental desk one is pressured to take high cost...”

Written on: 05/11/2017 by Chaney183 (1 review written)

At rental desk one is pressured to take high cost insurance. If you do not take it staff adopt an aggressive tone. We drove very little during our week of rental as my husband was seriously ill. Therefore the car was parked at the house for most of the week. On returning to Airport I had to get wheelchair for my husband, I organised him and then went to the office with car key. I was informed that there would be a 1 hour delay to check car. I could not wait 1hr as my husband was so so ill… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, you have to know that our policy establishes that if when the car is returned we found any damage that wasn’t marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility. I understand that you weren't able to do that and I'm sorry about the situation you have been through during your rental. If you took any photos of the car when you collected it or during the rental this could help you a lot to clarify this matter.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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Allens77's Comment

Written on: 17/11/2017

Why do they bother to reply. All the answers are the same and Customer Service just fobs you off. Try calling it customer disservice

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★☆☆☆☆

“Worst car hire company - insurance issue”

Written on: 03/11/2017 by MattTu (1 review written)

The employee continually pushed the Goldcar insurance (£200 for the insurance, when the car hire was only £40!) despite me insisting that I had Excess Waiver insurance. He threatened that I will have to pay 1400 euros if anything happens to the car and that the website that I bought the DEW from (holiday autos/AXA) were lying, and that I would not be able to claim any money back. Luckily, I found the email and terms that confirmed I was covered, and said that I was happy for the 1400euro… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, you have to know that our policy contemplates the requirement to leave a deposit in order to pick the car and start using our services. However, we always offer additional cover (Super Relax Cover), because it already includes an excess and it exempts you of this requirement. If customers have third party coverage, they can request a refund from them in case of damages, but our additional coverage is always offered as an alternative to blocking a deposit on a credit card.

We understand that you booked a third party's coverage from home.

However, I'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter. However, as you did not ask expressly to block a deposit on your cc, we had no option but to charge you our additional coverage.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company - this is how the third party's coverage policy works. As you didn’t leave deposit you’ll have to contact with your broker in order to ask them for a refund of this coverage you ended not using, because we're not aware of the conditions of the third party's coverage refund.
Please note that our additional coverage is a non-refundable service, as you did accept it and consumed it already, we cannot do any refunds now.

I hope this information helped you clear your concerns.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“DO NOT USE GOLDCAR”

Written on: 03/11/2017 by debrabai (1 review written)

We arrived late in Santander airport where we picked up our car. An employee of Gold car gave us a receipt indicating the damages already on the car (there was damage to each side of the car). The staff at the desk - who did not accompany us outside - told us to check the car with the damages. Unfortunately , the parking was not lit. With the light of our phone we checked the car but did not pay attention to the rims of the car. When returning the car, the Goldcar employee mentioned an damage… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Hi,
Thanks for your comment.
We're trying to improve our services and your opinion is essential to do so.
On the issue you described, our policy establishes that if when the car is returned we found any damage that wasn’t marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility. . Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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Eurotraveller's reply to Goldcarrental's Comment

Written on: 13/12/2017

Hello,
I read your comments with interest and with the hope that you will try to be fairer to clients.
I think it is the policy of taking the money from the bank account without the courtesy of talking first to the client, which make a lot of damage for your company.
It is very difficult to build a good reputation, and involves much hard work by the staff at the rental counters, but it is very easy and can be done in an instant by doing these things which get a lot of media attention, such as taking money from loyal clients without showing to them the small courtesy of asking about any alleged damage.
These damages can happen even in the airport car park after the client has left the car, but if you don't investigate you will not find the truth.
I hope you will investigate my current complaint to Goldcar.

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 28/10/2017 by KLGE (1 review written)

Hired a car from Valencia between 06.08.17 and 22.08.17. Due to a incident needed the car to be towed. No Towing eye found within the vehicle (even thought it is law in Spain). Valencia office staff could not tell us where this should be located. Returned to Valencia the next day with the view of swapping car for one that was "road legal" only to find, staff found a "scratch" on the car and located the towing eye (when we were not present). So frustrated, we took back the car for the remainder… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, you have to know that on those cases we have a damage procedures. Did you mark any possible damages there could be on the car at the moment of collection? Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Horrible experience!!!!”

Written on: 27/10/2017 by Kingston116 (1 review written)

Booked the car when I booked my flights with Ryanair, read all the small print and made sure I printed off all documents. We picked the car up in Alicante airport. The woman on the desk tried to sell us extra insurance, which we didn't want, she then charged us an extra 14 euros and said it was for airport taxes. I showed her paperwork that stated the only extra I would have to pay for is 3.04 euros at the desk. She reluctantly refunded this and said we have to have a different car then, I… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, you have to know that our policy establishes that if when the car is returned we found any damage that wasn’t marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility.
Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★★★★☆

“Can't understand all the bad Goldcar reviews”

Written on: 24/10/2017

We arrived at Heraklion Airport with some trepidation about our car hire (with Goldcar, booked through holidaycars.com)as the reviews about Goldcar are generally on the poor side. We were delighted with the service we received: friendly minibus transfer from airport to Goldcar office ( 5 minutes). Quick easy check in ( I had read the small print very carefully and thus knew about the credit card blocking system of taking a deposit and also the full to full fuel tank policy). Clean, quite new… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Hi,

Thank you very much for your positive and informed feedback. Hoping you rent with us again soon on your next visit.

Kindest regards,
Victoria R.
Goldcar representative

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Zehcnas's Comment

Written on: 20/11/2017

There are two options:
1.- You work for Goldcar
2.- You have been the one in a million who didn't have any issues with the company

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Adriangeoffrey's Comment

Written on: 20/11/2017

I certainly don't work for GoldCar! When I returned my vehicle there were other customers doing the same who all seemed happy with the service they had received. I wonder if GoldCar is a franchise and thus the quality of service varies from country to country? I wonder if Zehcnas works for another car hire company?

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Zehcnas's Comment

Written on: 20/11/2017

You are clearly from Goldcar or you are the one in a million that got lucky

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★☆☆☆☆

“Avoid at any cost”

Written on: 20/10/2017 by JacekK (1 review written)

Total ripoff as to the cost of rental I needed to add additional insurance which is a must with Goldcar. Also paying upfront for full tank of fuel. Extra £10 a day for having a diesel car. When I have asked if I can have petrol one lady said no that's what you have booked. Never was stated that I'm booking diesel and diesel onle. 8% extra on top for airport pick up. Total ripoff Never ever again Horrible customer service and ripoft… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Hi,
Thanks for your comment.
We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that all of our basic procedures are stated on your confirmation voucher as well as on your contract. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Beware GoldCar when something goes wrong”

Written on: 20/10/2017 by KaitlynMooney (1 review written)

I have on many occasions hired a car with GoldCar at Murcia airport & it has been ok when everything going well.This particular time I hired a car for 6 days,on the third day the car had a problem,the car was losing power.Immediately phoned number given & tow truck was being sent but as I had insurance from England I was liable for the car to be taken & needed to get myself back from where I was stranded.I then needed to go back to the airport the following day to get another car & fill in the… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you describe you should know that we have an established procedure in case of accidents/breakdown you have to follow. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Worst car rental experience ever”

Written on: 16/10/2017 by vzStevens429 (1 review written)

I rented a car for a week for 215 US dollars, they have now charged my card for over 800 with the latest charge being for not having the tank full. I literally filled up just before pulling into the car return. I was charged for not having an international driving license (I called ahead to see if I needed one and they said No), I was charged an additional 280 dollars for the size of car I reserved even though my RESERVATION clearly started that was the size of car I reserved!!!! They were rude… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, please note that all of our basic procedures are stated on your confirmation voucher as well as on your contract. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Dishonest, bullying and lying - beware!!”

Written on: 15/10/2017 by Neveragaingoldcar (1 review written)

I have never had such a bad experience at a rental car desk before. I pre-booked a Goldcar rental car at Palma airport for 4 days rental. When I went to collect the car they informed me that I did not have comprehensive insurance and the excess would be 1,100 euros, the agent informed me that I could pay an additional 80 euros to mitigate this excess. I told them that was not a problem as I had my own excess insurance policy to cover this. The Goldcar agent then used bullying tactics to try… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Dear customer,

Thanks for your comment.
We're trying to improve our services and your opinion is essential to do so.
On the issue you described, you have to know that our policy contemplates the requirement to leave a deposit in order to pick the car and start using our services. However, we always offer additional cover (Super Relax Cover), because it already includes an excess and it exempts you of this requirement. If customers have third party coverage, they can request a refund from them in case of damages, but our additional coverage is always offered as an alternative to blocking a deposit on a credit card.

We understand that you booked a third party's coverage from home.

However, I'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter. However, as you did not ask expressly to block a deposit on your cc, we had no option but to charge you our additional coverage.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company - this is how the third party's coverage policy works. As you didn’t leave deposit you’ll have to contact with your broker in order to ask them for a refund of this coverage you ended not using, because we're not aware of the conditions of the third party's coverage refund.

Please note that our additional coverage is a non-refundable service, as you did accept it and consumed it already, we cannot do any refunds now.

I hope this information helped you clear your concerns.

You can always refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Victoria R.
Goldcar Representative

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★☆☆☆☆

“robbed by deceitful practices”

Written on: 09/10/2017 by WILFKIKI (1 review written)

I RENTED A CAR FOR NINE DAYS,THE RENTAL AGENT REALLY TRIED TO TELL ME I HAD TO HAVE THE EXTRA INSURANCE COVER ON SALE.I HAD TO REALYBE FIRM IN TELLING HER I DID NOT REQUIRE AS HAD MY OWN INSURANCE EXCESS COVER(ALSO A LOT CHEAPER).ALSO THAT I NEEDED TO PAY FOR A MOTORWAY TAG.I TOLD HER I DO NOT USE MOTOR WAYS,SHE THEN TRIED TO TELL ME OTHER ROADS WERE VERY BAD.I SPEND 6 MONTHS A YEAR IN PORTUGAL AND KNOW THAT WHAT SHE SAID WAS TOTALLIES ANDCOMPLETE RUBBISH.THE CAR HAD MANY SCRATCH MARKS AND… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Hello,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that all of our basic procedures are stated on your confirmation voucher as well as on your contract. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Hidden fees and charges!”

Written on: 09/10/2017 by eva_k (1 review written)

Stay away from this company! We booked online and paid our rental in full. But on arrival they charged us some weird 21 Euros admin. fee. Plus they also have mandatory re-fueling fees. You have to bring car as empty as possible and they charge you for the full tank! Ridiculous! So after all the charges we paid almost triple of quoted price. Customer service at the counter was rude and impatient. They gave us paper work in Spanish and German for some reason instead of English. We thought it's… Read Full Review

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By Goldcarrental

Written on: 14/11/2017

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, I would like to clarify how our Flex Fuel policy works: you leave a deposit for it at the beginning of the rental. Then at your return, we deduct the quantity of fuel you used of it and release the difference back. On the other hand, this rate also has a fuel handling and administration fee due to its features. This information is specified on our general T&Cs detailed on your contract as well as on our website (provision 7.a). The cost of this fee would vary depending on several factors such as the type of car rented and the type of fuel that it consumes (you can check the price relation on our website as well). These policy is always stated beforehand on your confirmation voucher.

The 45€ charge is due to a management process as stated in our Terms& Conditions (provision 31.8 on our webpage) Please, bear in mind that we have created a whole department for fine management. First, it is imperative to identify the driver and give the local authority all the personal details about the driver. Then, the department requests that this person can have the same statutory deadlines. That’s the reason there’s and administration surcharge.

For more information, please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Awful experience with Goldcar Valencia”

Written on: 08/10/2017 by Richgl1953 (1 review written)

Booked via Holiday Autos: Arrived at the Goldcar desk which had 2 guys working on it. The queues got bigger and bigger then one of the guys, stood up grabbed his jacket and walked off! It took an hour to get the car. I booked a Nissan Juke, and the said no you have an Opel Astra, when he showed me the paperwork the diagram of the car was covered in crosses indicating damage,I explained that I wasn’t happy he said that is the car you have. He then said he would need my credit card for a… Read Full Review

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By Goldcarrental

Written on: 08/11/2017

Dear Richgl1953,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, it's possible that the website isn't getting your query because the e-mail associated with your contract is different than the one you use or non-existent. Please call to our call centre and ask them to open a query for you. You can also contact our social-media team on Facebook or Twitter via private message and they'll manage the situation if you refer them your contract's reference number.

Kind regards.
Victoria R.
Goldcar Representative.

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Richgl1953's Response to Richgl1953's Review

Written on: 18/10/2017

Just as a follow up GoldCar have taken €250 for the damage I did not cause, plus €173 for the hire (which I had already prepaid in the uk) plus €38 for who knows what and haven’t given me my fuel refund. They don’t respond to the incident I have logged online, and after emailing customer service, I received an email that basically said I’m stuffed. So going to have to take it higher.
BOOKING GOLDCAR CAN SERIOUSLY AFFECT YOUR SANITY AND YOUR BANK BALANCE!

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★☆☆☆☆

“Hired a car from Gold Car via a U.K. based booking...”

Written on: 04/10/2017 by Swifty18200000 (1 review written)

Hired a car from Gold Car via a U.K. based booking company. Palma airport. August 2017. Good points: Car was new & clean. Company is located within the airport terminal building. Bad points: Long wait / queue to pick up the car. I handed my voucher over to the desk clerk which clearly showed that I had paid for additional collision waver insurance already. (Paid approximately £10 extra for 4 days cover). The extra cover is a claim back system whereby if damage is caused during the… Read Full Review

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By Goldcarrental

Written on: 08/11/2017

Hello Swifty,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, you have to know that our policy contemplates the requirement to leave a deposit in order to pick the car and start using our services. However, we always offer additional cover (Super Relax Cover), because it already includes an excess and it exempts you of this requirement. If customers have third party coverage, they can request a refund from them in case of damages, but our additional coverage is always offered as an alternative to blocking a deposit on a credit card.

We understand that you booked a third party's coverage from home.

However, I'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter. However, as you did not ask expressly to block a deposit on your cc, we had no option but to charge you our additional coverage.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company - this is how the third party's coverage policy works. As you didn’t leave deposit you’ll have to contact with your broker in order to ask them for a refund of this coverage you ended not using, because we're not aware of the conditions of the third party's coverage refund.

Please note that our additional coverage is a non-refundable service, as you did accept it and consumed it already, we cannot do any refunds now.

I hope this information helped you clear your concerns.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Escroquerie / don't understand gold car”

Written on: 02/10/2017 by sdRichards162 (1 review written)

I can only recommend to not use gold car. We had my boyfriend and I did twice. They delivered us the wrong car, for the same price, charge us more for an insurance we took already but they told us it wasn't good enough. The customer service is bad, you can just read their answers on the website, they just copy the 3same text to each customer. They pretend to be cheap, but they will ask you for more money at the end. Otherwise you don't get your car. Worst company ever. Never again. Just Google… Read Full Review

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By Goldcarrental

Written on: 08/11/2017

Dear sdRichards162,

Thanks for your comment.
We're trying to improve our services and your opinion is essential to do so.

On the issue you described, you have to know that our policy contemplates the requirement to leave a deposit in order to pick the car and start using our services. However, we always offer additional cover (Super Relax Cover), because it already includes an excess and it exempts you of this requirement. If customers have third party coverage, they can request a refund from them in case of damages, but our additional coverage is always offered as an alternative to blocking a deposit on a credit card.

We understand that you booked a third party's coverage from home.

However, I'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter. However, as you did not ask expressly to block a deposit on your cc, we had no option but to charge you our additional coverage.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company - this is how the third party's coverage policy works. As you didn’t leave deposit you’ll have to contact with your broker in order to ask them for a refund of this coverage you ended not using, because we're not aware of the conditions of the third party's coverage refund.
Please note that our additional coverage is a non-refundable service, as you did accept it and consumed it already, we cannot do any refunds now.

I hope this information helped you clear your concerns.


Kind regards.
Victoria R.
Goldcar Representative.

Reply to this comment
Report this review
Was this review helpful? 0 0
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