GoldCar Rental Reviews - www.goldcar.es

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★☆☆☆☆

“I so wish I had read your previous reviews about...”

Written on: 12/02/2018 by 218Torres (1 review written)

I so wish I had read your previous reviews about Goldcar and listened to advice from friends to avoid at all costs. I have rented many times from Alicante who really push you hard to take out their own very expensive insurance and get quite aggressive when you don’t. I have always had small additional charges which they cannot explain but I accepted perhaps foolishly. In February 2018 I was hit with a 1200 fraudulent charge which they cannot produce evidence no matter how much you try. My… Read Full Review

By Goldcarrental

Written on: 06/03/2018

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, you have to know that our policy establishes that if when the car is returned we found any damage that wasn’t marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility.
Our staff will always inspect the car after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check it before leaving our facilities. This way both parties are aware of the existing damages before departing. On return, if our agents find damages that were not marked, they proceed to investigate and, if it's considered that they occurred during the rental period, the customer will be charged the corresponding amount as per our matrix (detailed on Anex I on our website's T&Cs')

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“DO NOT USE THESE PEOPLE”

Written on: 07/02/2018 by OldBones59 (1 review written)

I booked a car from Goldcar 2 weeks ago to be collected at Alicante Airport. I’d already bought separate insurance to cover the 2 days I was in Spain. The chap behind the desk was trying a very hard sell to take their insurance and became quite aloof when I declined. I had to hand over my credit card details and I had to authorise a £1200 deposit in case I damaged the car I picked up the vehicle which had already got significant damage to it. This was not a great advert for the company to… Read Full Review

By Goldcarrental

Written on: 06/03/2018

Hi,

Thanks for your comment.
We're trying to improve our services and your opinion is essential to do so.

On the issue you described, I must say that I'm very surprised by the situation. It's a very uncommon situation the one you had, because if the procedure of marking damages on collection is followed correctly, there should not be any misunderstandings on this matter. I'm glad to know you finally got a refund of the amounts charged by mistake. Kindly advise that you can always contact our Customer Service department to settle this matter down and clarify why these amounts were taken by error.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Please keep away!!!”

Written on: 05/02/2018 by 181924 (1 review written)

My husband & I have used gold car many times but NOT no more,,,Gold car are very dishonest people,we booked a car for 3 weeks holiday, we took extra insurance out & they still charged us £1116 to our credit card & on return of the car with full tank only put £1011 back into our bank,I wrote an e- mail to be told this is correct,how can that possible be. When we have booked before with Gold car they never take money off your card it's just to secure in case of damage etc,,, In total we was… Read Full Review

By Goldcarrental

Written on: 06/03/2018

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, you have to know that our policy contemplates the requirement to leave a deposit in order to pick the car and start using our services. However, we always offer additional cover (Super Relax Cover), because it already includes an excess and it exempts you of this requirement. If customers have third party coverage, they can request a refund from them in case of damages, but our additional coverage is always offered as an alternative to blocking a deposit on a credit card.

We understand that you booked a third party's coverage from home.
However, I'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter. However, as you did not ask expressly to block a deposit on your cc, we had no option but to charge you our additional coverage.
We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company - this is how the third party's coverage policy works. that's the reason why our agents still had to hold a deposit for your rental period, despite you had your broker's insurance.

Kindly note that this was part of our basic policies, explained on your confirmation voucher, on your provider's website and on your contract with us arranged at the counters. We can't be liable of the fact that you didn't take this into consideration before arriving to our offices.

I hope this information helped you clear your concerns.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“AVOID”

Written on: 05/02/2018 by AgustinMyers (1 review written)

Barcelona airport, cheap price but then will not let you have the car unless you buy extras especially insurance..they will even tell you if you don't take the insurance they will block €1000 euros from your credit card and not release it for 30 days after return - they say this is Spanish law, this a a complete LIE and they know it, other companies at Barcelona airport like firefly, interrent and europacar will block for maximum 7 days , the 30 day rule belongs to go goldcar to bully you… Read Full Review

By Goldcarrental

Written on: 05/02/2018

Dear customer,
Thanks for your comment.
We're trying to improve our services and your opinion is essential to do so.
On the issue you described, you have to know that our policy contemplates the requirement to leave a deposit in order to pick the car and start using our services. However, we always offer additional cover (Super Relax Cover), because it already includes an excess and it exempts you of this requirement. If customers have third party coverage, they can request a refund from them in case of damages, but our additional coverage is always offered as an alternative to blocking a deposit on a credit card. Both options are basic requirements of our policy and it was stated on your confirmation voucher before arriving. Bear in mind that all of our basic procedures are stated on your confirmation voucher as well as on your contract, so our agents can't be liable of the fact that you weren't aware of any of this before arranging the contract. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Avoid!”

Written on: 25/01/2018 by Hawkins441 (1 review written)

We were charged for a broken aerial that they missed to write on the report when we picked up the car… Read Full Review

By Goldcarrental

Written on: 05/02/2018

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, you have to know that our policy establishes that if when the car is returned we found any damage that wasn’t marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility.
Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Godlcar - the worst car rental experience ever”

Written on: 22/01/2018 by consumerdefence (1 review written)

I never thought you could have such a consistent negative experience at all stages of the car rental process: reservation, car condition, customer service, invoicing the trouble started while booking a car online. making the online reservation seemed easy. But when I tried to extend the booking period by 2 additional days their system refused to process the request. At the time of the collection we were told that to extend by 2 more days we would have to pay per day as much as we paid for… Read Full Review

By Goldcarrental

Written on: 25/01/2018

Dear client,

Please note that we do allow to make changes to the bookings online. We are sorry you had trouble doing this via your private area. We also can make amendments if customers contact us via phone or email.

The cost of each day rented depends on many factors and it's more expensive doing these amendments at the office.

Our cars are usually mostly new and we inspect them after each use. That's why we are surprised that the car had such a big damage. We can only believe that the demand was very high and we were our of cars. This is something unusual and we'd like to apologize for it.


Thank you.
Kindest regards,
Victoria R.
Goldcar representative.

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★☆☆☆☆

“Hidden charges BEWARE”

Written on: 13/01/2018 by Tarynu275 (1 review written)

After booking a hire car online and paying in full with the extra insurance cover (just to make sure, as you never know) when collecting the car I was asked for a deposit to cover the fuel, I questioned this as it did not state it on my invoice, so I paid the fee and located the car. It had warning lights on the dash and no screen wash in the bottle. When returning the vehicle I was informed that a full refund for my fuel deposit would be received within 24hrs, the refund amount was less than… Read Full Review

By Goldcarrental

Written on: 05/02/2018

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that according to our general T&Cs (provision 22): “If the delivered vehicle is Diesel there is an additional charge of 4 €/day.” If our agents didn't inform you about that you should contact our colleagues to get a refund. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Up to their old tricks!”

Written on: 07/01/2018 by AndyPrunning (1 review written)

Lesson to self, check reviews before booking. Partner and friend went to pick up car whilst I sorted luggage. She was quite clear that additional insurance was not needed as we have an annual policy but we did want an extra driver. She was quite clearly told that the extra driver was free and the charge on her credit card was a refundable deposit. Guess what charged for insurance, extra driver, extra for having diesel (no choice given), extra for returning car with full tank etc. NOTHING… Read Full Review

By Goldcarrental

Written on: 22/01/2018

Hi,
We are surprised with your comments. We always ask for a fuel deposit and there will be an admin fee depending on the tariff the clients has chosen.

As for the coverage, please let us explain our clients have two options. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.
First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.
On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

If the customer is not aware of the conditions our agents will make sure to explain them clearly during the pick up process.
We invite you to check our Terms and Conditions and the FAQ section of our website.

Thank you.
Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“don't rent from gold cars ”

Written on: 07/01/2018 by dorelajohansson (1 review written)

I had to pay for a full tank of gas and return it full!! plus had to pay 26 €for some bs airport cost and 23€ for refilling cost for them to tank the car... but I had allredy did that for them because they charge me 61 € that they with give me back only if I return the car tank full. so I pay 1 tank if gas that I did not use. don't hire from them !! … Read Full Review

By Goldcarrental

Written on: 22/01/2018

Hi,

We offer 2 different fuel tariffs for our customers.

In the first place, you can choose Flex Fuel system, with which you leave a deposit for a full fuel tank the day you pick the car up, and when you return it, the amount of used fuel will be charged by Goldcar and your deposit will be refunded. This rate has management costs due to several advantages attached to the own service, and they are specified on our website:

On the other hand, you also can choose Full Fuel system, with which you leave a deposit for full tank, receive the car full of fuel and you have to return the same way, with the full tank. If the fuel tank is not full, the amount of missing liters will be deducted from money you initially left as a deposit.
All this should be explained during the booking process.
We invite you to visit our FAQ section for more information.

Thank you,
Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“GOLD CAR RENTAL STEER CLEAR”

Written on: 05/01/2018 by anthonyhargreaves (1 review written)

We hired a car from Gold car and what a mistake it was.He asked us what insurance we wanted and i said basic. He said could i have your credit card please. I said i do not have a credit card i use a DEBIT car. Sorry we do not take DEBIT cards. No worries i said i will use my wifes as she has a credit card i will use hers. No sorry you cannot use hers because the car was booked in your name and not your wifes. They said if you dont pay for full insurance at 90 Euros you dont take the car away… Read Full Review

By Goldcarrental

Written on: 22/01/2018

Hi,

Thank you for your review. It is stated during the booking process that the card used must be in the driver's name. Also, depending on the office, we accept debit or credit. Note that most of the car rental companies doesn't accept debit cards.

We believe that our agents had agreed to charge from the debit card with the condition of purchasing the additional coverage as this would eliminate our liability in case you had an accident.

We strongly recommend always looking at the booking conditions as this would have avoided this unfortunate bad review.

Thank you.
Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“penalty charge for nothing”

Written on: 01/01/2018 by robbarsony (1 review written)

Goldcar has fined me 50 euro because they claim that they were able to put 7 euro more into the tank therefore I did not bring it back full. I filled it up just before returning it and the man who took the car from me confirmed everything is ok. It seems that goldcar can charge what they want and then make the customer responsible for proving them wrong. Never again. Horrible after service. No customer loyalty… Read Full Review

By Goldcarrental

Written on: 22/01/2018

Dear client,

We are sorry to hear this. We always check the fuel gauge but we also have dedicated staff that sometimes take the car to the nearest petrol station and tries filling it up. Please note that all this is registered on our internal system.
It is very important to refill the car at the nearest petrol station before delivering it back to us.

Thank you.
Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Steer clear”

Written on: 31/12/2017 by Monroe308 (1 review written)

My recent experience with gold car was disappointing . I found the attitude of the staff bordering on rude. After arriving on an early flight I found the car very hard to find after being given poor directions from gold car staff. This added an hour on to the journey. The extra £130 on insurance which was announced at the pick up point was a complete surprise. After booking on line with Auto Europe and paying insurance then, I was told that gold car didn’t recognise this insurance as I… Read Full Review

By Goldcarrental

Written on: 22/01/2018

Hi,

We are sorry to see that you were not aware of our most basic conditions.
On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.
First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.
On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.
We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.
Thank you
Kind regards,
Victoria R
Goldcar Representative

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★☆☆☆☆

“They simply will take you a part of your deposit....”

Written on: 22/12/2017 by Hampton398 (1 review written)

They simply will take you a part of your deposit. PLEASE BE AWARE - there are thousands of bad reviews about them!!… Read Full Review

By Goldcarrental

Written on: 22/01/2018

Dear client,

Every tariff has it's particular condition but the deposits are always returned unless we find damages on the car that were not marked on the check out sheet. We always provide the necessary documentation together with the photographic evidence.

Thank you.
Kind regards.
Victoria R.
Goldcar Representative.

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★★★☆☆

“Be very very careful, leave nothing to chance,forget...”

Written on: 13/12/2017 by eurotraveller (3 reviews written)

Over the years we have rented dozens of cars at Spanish airports, many at Alicante for the past decade. Have tried most of them but natural try to get best value for money vs standards of service. Cheapest is certainly not always best, nor does a high price guarantee quality of service. Read the reviews critically, think a lot before you leap, and be very careful before you sign away your rights. Remember that the rental companies are not there for charitable reasons, but most of them are… Read Full Review

By Goldcarrental

Written on: 24/01/2018

Dear eurotraveller,

We thank you for your insights and feedback on your last rental with us.
Please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card or purchase our additional coverage. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.
We always take photographic evidence and provide it to our customers and to the insurance company in case they need it.

I hope you understand and consider all this when making a reservation with any rental company.

Thank you.
Kind regards,
Victoria R.
Goldcar Representative

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 13/12/2017 by weemorris (1 review written)

I have a UK based Insurance Policy to cover any claims made against me whilst hiring a car abroad. I've used it before elsewhere without a problem but this crowd told me it was not valid in Spain and I must take out their package. Complete rubbish. But they insisted to the point of rudeness. It added over £200.00 to my costs. And when I tried to complain - ? Just landed after a long flight and a long drive ahead. The car had body damage and had deep scratches on the dashboard, presumable… Read Full Review

By Goldcarrental

Written on: 24/01/2018

Hi,

We are surprised with your comments. When our customer arrives to our office without having booked an insurance, we always offer our Super Relax coverage, which covers any of the possible damages that might suffer the vehicle during the rental. If you're not interested in booking an insurance, because you already have one with another company (or you are just sure that your car will not suffer any damages), we offer you the possibility of leaving a deposit of 1100€ or more (depending on the group your car belongs) to cover the franchise if something went wrong.
You explained that you had an insurance with a private company, which is totally acceptable. However, what this insurance does, is covering the 1100€ (or more) that you leave as a deposit when arriving to our office.

All this is specified on our Terms & Conditions.

Kind regards,
Victoria R.
Goldcar Representative

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★☆☆☆☆

“Cheating customers”

Written on: 08/12/2017 by Excesscharged (1 review written)

In August I hired a car for 1 week, returned as normal, I was later charged 25 Euro for cleaning, we do not eat in the car or smoke, I filled in their system to open a case, chased 3 times for a response NO REPLY I October I hired a car for 10 day, 1 week after returning home was charged 250 EURO for damage. Again I opened a case stating there was no additional damage, they sent me photo showing no damage, have chased 2 times for this and will continue, they have started to cheat customers And… Read Full Review

By Goldcarrental

Written on: 24/01/2018

Dear client,

Not returning the vehicle in the same conditions as those in which it was delivered may result in additional charges. Return the vehicle in an inadequate state can generate extra costs for extra cleaning services.

As for the damages, please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

We hope that you were able to claim that damage from your insurance company.

Thank you.
Kind regards,
Victoria R.
Goldcar Representative

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★☆☆☆☆

“Gold Car Complete rip off”

Written on: 08/12/2017

We use budget car hire firms extensively and often for long periods. Gold Car are the worst by a good margin. We have our own insurance so don't need the very expensive extra insurance they offer. In this situation most hire firms will require to 'block' around £1000 on your credit card in case you trash their car. This is fine and normal but Gold Car actually TAKE the money and a apply a very high charge on the euro conversion. Assuming all is well they will then return the deposit but… Read Full Review

By Goldcarrental

Written on: 24/01/2018

Dear guest,

We are quite surprised with your comments as we do always block the excess amount if the clients is using a credit card. We did have issues with cards that are considered credit in the country of issue but handled as debit cards outside that country.

We recommend requesting more information from your bank and confirming that the card can be used in different countries to block and not charge deposits.

Thank you.
Kind regards,
Victoria R.
Goldcar Representative

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★☆☆☆☆

“AVOID GOLDCAR LIKE THE PLAGUE!!! TOTAL RIP OFF MERCHANTS!!”

Written on: 07/12/2017 by CAT009 (1 review written)

DO NOT USE GOLDCAR ......IF YOU DO YOU WILL PAY!!! i have been using goldcar for over 15 years and have always taken out there insurance! this is how the story goes. I picked up my car from alicante multi storey as i always have done for all the years that i have been going there. on this occasion they were very short staffed, i checked over the car and there were several scratches that were not on the release form to me, i went inside where the queue was 10 deep in people, i managed to get… Read Full Review

By Goldcarrental

Written on: 24/01/2018

Dear client,

Please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card or purchase our additional coverage. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.
We are surprised with this as you have mentioned that you had booked our coverage which means that the damages would have been covered.

If possible and the moderators would allow it, please provide your booking number.

Thank you.
Kind regards,
Victoria R.
Goldcar Representative

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★☆☆☆☆

“Taking money from peoples cards!”

Written on: 06/12/2017 by awForsyth340 (1 review written)

Here we have a firm who take pre-authorisation for an amount which basically allows them to charge your card after you have left the country with different amounts. And when you charge below a certain amount eg. 200 euros no flag is brought up as it is a small payment and checks out with your previous location plus you have already keyed in your pin into the machine. I had 3 payments taken for 80 euros each time tried 3 times within the same 3 minutes. The 4th was declined by their machine. I… Read Full Review

By Goldcarrental

Written on: 25/01/2018

Dear client,

We are surprised with your comments as the charges that we are allowed to take cannot surpass the total amount of the excess unless these correspond to taxes or fines.

Goldcar has been in the market for over 30 years and in the last years it was considered one of the top holiday rental car companies in Europe.

Please understand that if there are charged inherent to the rental and it's the client's fault, we will charge the corresponding amount. We provide all the documentation and invoices via email.

Hope this clarifies matters.
Kindest regards,
Victoria R.
Goldcar representative.

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Cat009's Comment

Written on: 07/12/2017

DO NOT USE GOLDCAR ......IF YOU DO YOU WILL PAY!!! i have been using goldcar for over 15 years and have always taken out there insurance! this is how the story goes.

I picked up my car from alicante multi storey as i always have done for all the years that i have been going there. on this occasion they were very short staffed, i checked over the car and there were several scratches that were not on the release form to me, i went inside where the queue was 10 deep in people, i managed to get the attention of the person that i know there after hiring every three weeks, i expressed my concerns to be told its ok carry on , i thought well ok as i do know them well. Guess what happened next i receive some photos and a bill for £950 euros which they deducted from my card straight away, yes you got it its a sham, they rent out there cars for peanuts and then trick the client. I expressed my disappointment chased them and chased them until i received a message telling me to read there conditions!! Well thanks GOLDCAR you are total rip off merchants, i beg all of you who are going to use them to steer clear and use AUTOCLICK, they are very honest from the word go I am warning all you people use GOLDCAR at your peril.

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★☆☆☆☆

“Bad sales practices”

Written on: 01/12/2017 by antrim1 (1 review written)

I would stay clear of this company 1st they try and get cash from you rather than just the insurance deposit as they say you wont get the deposit released for 30 days. The small print mean you need at least £1100 available on your credit card as they wont take debit cards they then go an clone the card you use to pay. Service is poor and slow, cars are dirty and if you pay the cash value they give you the beat up vehicle so they can add penalties to anyone who just puts the deposit down This… Read Full Review

By Goldcarrental

Written on: 25/01/2018

Dear client,

On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

Cash is not allowed at all I'm afraid.

Thank you.
Kind regards.
Victoria R.
Goldcar Representative.

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