GoldCar Rental Reviews - www.goldcar.es

★☆☆☆☆
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★☆☆☆☆

“Goldcar overcharged for fuel and added an additional...”

Written on: 01/12/2009

Goldcar overcharged for fuel and added an additional re-fuel surcharge. Intending to fight through the courts.

Legal redress see:

The policy could fall foul of the Unfair Contract Terms Directive ("UCT"). UCT considers unfair a contractual term which has not been individually negotiated and causes detriment to the consumer.

The Unfair Commercial Practices Directive ("UCP") requires that traders
live up to the standards of professional diligence in their behaviour. Further, UCP requires… Read Full Review

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★☆☆☆☆

“They are a RIP OFF! I have been hiring cars for 20...”

Written on: 25/11/2009

They are a RIP OFF! I have been hiring cars for 20 years and always buy an annual extra insurance for £65.00 There optional extra insurance cost '35 for one week. When I told them about my own insurance and showed them the document they insisted that I had to have theirs or I couldn't take the car. also they charged '58 for a full tank of petrol which would have cost no more than '45 at a filling station. Furthermore they said that I had to return it with an empty tank. This is virtually… Read Full Review

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★☆☆☆☆

“They gave us an old Fiesta diesel with lots of dents...”

Written on: 21/11/2009

They gave us an old Fiesta diesel with lots of dents and scratches with 30,000 on the clock.They charged us an extra 20 Euros because it was diesel and 56 Euros for a full tank which would have cost 40 Euros max. The insurance only covers damage to the body and we had to pay an extra 30 Euros in case a window would get smashed (as happened to a friend).
There are better and cheaper hire car companies,get one where you have to return the car full not empty - this was a rip off… Read Full Review

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★☆☆☆☆

“We hired a 7 seater for 3 days from alicante on 26th...”

Written on: 20/11/2009

We hired a 7 seater for 3 days from alicante on 26th Oct 09. We had to wait for the vehicle and when we drove off we had trouble with the first gear. We continued to our destination and still experienced the same problems. We had the vehicle less than 24 hours when we dropped my daughters off at a hotel which was up a hill - the car made an awful noise trying to get up the hill and smoke billowed out of the engine - we jumped out and a passer by checked the oil sump and there was not a scrap… Read Full Review

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★☆☆☆☆

“We returned the car on the date and time which we had...”

Written on: 09/11/2009 by stacks (1 review written)

We returned the car on the date and time which we had booked and paid. On returning home,our credit card had been debited for an extra day. Despite phone calls, sending proof of flights etc., they will not repay us for what was obviously a simple clerical error on their part. AVOID THEM AT ALL COSTS… Read Full Review

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★☆☆☆☆

“BEWARE OF BOOKING THE CHEAPEST ON LINE CAR HIRE -...”

Written on: 04/11/2009

BEWARE OF BOOKING THE CHEAPEST ON LINE CAR HIRE - there are hidden extras!

Because Gold Car came out cheapest online, I booked a car for FIVE days at Almeria Airport, Spain on 30th October 2009.
If you do not have a credit card (I only had a debit card) you have to pay an extra THIRTY EUROS !!
You are also charged for a full tank of fuel which, in my case, amounted to SIXTY NINE EUROS. I had one of the smallest two door cars available.
The car was delivered back with 3/4 full tank but no… Read Full Review

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★☆☆☆☆

“Beware Goldcar!! ”

Written on: 01/11/2009

Beware Goldcar!!
We used them in 2009 from Valencia airport. The pick up office is now outside the airport so you have to bus it.
They didn't have the car that we hired - got a Citroen Berlingo instead of a hatchback.
They tried to charge extra because the Berlingo was diesel.
The fuel is overpriced.
Worst of all, we booked 'fully comp' with CDW insurance online only to be told on arrival that we had to pay an extra 60 Euro for insurance. If we didn't pay this we were told that "Any accident… Read Full Review

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★☆☆☆☆

“Went through carjet and ended up with Goldcar. NEVER...”

Written on: 21/10/2009

Went through carjet and ended up with Goldcar. NEVER AGAIN with either of them.
When I arrived at the Goldcar desk, they stated the insurance was not comprehensive even though our printout from carjet had stated all insurances included. They said the carjet website was not clear and many people make the mistake but to have comprehensive insurance an extra 60euro would be required. At 7pm in the evening with 2 tired and hungry toddlers, there is little scope other than agree to pay it.
I… Read Full Review

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★☆☆☆☆

“ARIVED ON 28TH OCT 2009 AT 13.50 AT MALAGA AIRPORT...”

Written on: 14/10/2009

ARIVED ON 28TH OCT 2009 AT 13.50 AT MALAGA AIRPORT ,WAITED BEHIND ABOUT 70 DISMAYED PEOPLE , ANOTHER 45 BEHIND ME TO REACH GOLDCAR DESK TO COLLECT CAR , NO APOLOGIES FOR EXTREME DELAY( 3 HOURS) WAS TOLD WHEN I EVENTUALLY GOT SEEN THAT THERE WAS NO CAR AVAILABLE FOR ME , NO CHARGE TO UPGRADE TO WHAT LOOKED LIKE A WHITE VAN , AS I HAD ALREADY FULLY PAID IN FULL ONLINE FOR A VAUXHALL CORSA I REFUSED , WHITE VANS ARE NOT MY THING AND CERTAINLY WOULD NOT CHOOSE ONE FOR A HOLIDAY TRIP!I WAS THEN… Read Full Review

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★☆☆☆☆

“The Goldcar Rep not at meeting place in airport, we...”

Written on: 07/09/2009

The Goldcar Rep not at meeting place in airport, we waited 30 minutes for them to turn up, The car bodywork was damaged on pick up with cigarette burns on drivers seat, I was charged 63 euro for full tank of fuel, a Fiesta tank holds 42 litres, you work out the fuel cost!!! I was told to return empty, which is an impossible task. On return told shuttle to terminal would be 10 minutes, after waiting 30 minutes I complained,they then got a driver who had been drinking coffee in the office to… Read Full Review

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★☆☆☆☆

“I hired online through Eurocar and the company turned...”

Written on: 30/08/2009

I hired online through Eurocar and the company turned out to be Goldcar based at Alicante airport.
They charged me '30 for insurance which isn't compulsary but wouldn't let me take the car unless I paid this.
I was also charged '60 for a tank of fuel. The car was a Ford Focus - maximum fuel capacity 42 litres so I was overcharged around '16 for fuel.
My wife and I are both in our 60's and used the car to drive 20 miles each day to the beach in Calpe, nothing more. When we got home we received… Read Full Review

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★☆☆☆☆

“We had a reasonably clean and newish Citroen C4...”

Written on: 30/08/2009

We had a reasonably clean and newish Citroen C4 Picasso collected at Goldcar Murcia Airport. My main complaint is the 91 euros we had to pay for a "full" tank of diesel. At July 09 Spanish prices this amounts to about 120 litres. Seeing as this car only holds 60 litres we felt that this was a criminal amount to charge but you are a bit stuck once you have booked and paid up front for your hire. We booked through Carjet who have been helpful with a further complaint about a charge of £25 to our… Read Full Review

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★☆☆☆☆

“Goldcar - Off site office, very Late pick-up, dirty...”

Written on: 18/08/2009

Goldcar - Off site office, very Late pick-up, dirty car and CHARGED for upgrade. Apologies No, Good service -No, Take it or Leave it attitude. Will we use them again Hope we don't have to… Read Full Review

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★☆☆☆☆

“We always use Sol-Mar car hire, with no problems, due...”

Written on: 15/08/2009

We always use Sol-Mar car hire, with no problems, due to a late booking and no availability of vehicle type required, we priced with Goldcar, which had available vehicle at same price (Opel Combo £650 for 2 wks).
Vehicle not cleaned inside, melted chocolate on passenger seat, spilt paint stains on inside of door, key fob not working, missing radio aeriel, cigarette lighter holder faulty for using sat-nav plug. We think this vehicle is used by staff as a run around. We have just sent a letter of… Read Full Review

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★☆☆☆☆

“Had prebooked with Goldcar through Carjet and was...”

Written on: 31/07/2009

Had prebooked with Goldcar through Carjet and was quoted 270 Euro, I was also aware that I would be charged for a tank of fuel when I arrived. I didn't expect to have to pay Euro 95.00 for a tank of diesel, I was totally disgusted but at 10.00.pm with 60 Km to go to where we were staying, there was nothing I could do. They also stung me for comprehensive insurance despite us having a printout saying all insurances included.

Never again.

It seemed like a good deal but when you add all the… Read Full Review

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★☆☆☆☆

“I was quoted '180 for a weeks hire, but was charged an...”

Written on: 24/07/2009

I was quoted '180 for a weeks hire, but was charged an extra compulsory '77 for fuel making a total of '257. If the fuel charge had been included in the original quotation I would never have used Goldcar.

In addition, they charged my credit card in £ sterling, without my knowledge or agreement, thereby costing me an extra £5 or £6. I am in the process of complaining to my credit card company.

I will not be using Goldcar again.
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★☆☆☆☆

“ we were quoted by carjet.com in the uk that for a 4...”

Written on: 17/07/2009

we were quoted by carjet.com in the uk that for a 4 day hire would be 67 euros and we would collect the car from goldcar rental at malaga airport this was on our invoice which we took with us.
when we arrived at malaga goldcar charged us 67 euros + 30euros for extra insurance + 75euros for fuel.
we were told to return the car full of fuel and we would get a credit refund of 75 euros paid back on our card when we got back to the uk.we have never recieved the money and have sent many e-mails… Read Full Review

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★☆☆☆☆

“There was no goldcar office in the airport. The meet...”

Written on: 24/06/2009 by hh11 (1 review written)

There was no goldcar office in the airport. The meet and greet were not where they said they would be. I had to call the office to get them to pick us up. Completely un-apologetic that I had been waiting an extra 20 minutes. Was ferried off to their office where I was greeted with a long and seemingly never-moving queue and further rude service. The man laughed at me in disbelief when I wanted to pay in cash... and was generally disagreeable. Any saving made were swallowed by additional costs… Read Full Review

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★☆☆☆☆

“Goldcar at Alicante Airport asked me if I wanted...”

Written on: 29/05/2009

Goldcar at Alicante Airport asked me if I wanted insurance for wheels when I hired car, I said no, it wasn't until the following day that I noticed "seguro de rueda" had been added to my bill. They have failed to respond to my request for a refund and ignored all emails. I would not use them again. I travel regularly into Alicante and have never had this problem with other car hire companies… Read Full Review

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