GoldCar Rental Reviews - www.goldcar.es

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★☆☆☆☆

“What a scam! Like the previous commenters we were...”

Written on: 08/07/2010

What a scam! Like the previous commenters we were charged a tank of fuel. Had to pay 75 euros for 50 euros worth of fuel. Also had to pay for upgrade which we did not ask and was not mentioned… Read Full Review

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★☆☆☆☆

“Guess what I was ripped off to”

Written on: 07/07/2010

Guess what I was ripped off to… Read Full Review

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★☆☆☆☆

“Avoid this company, they seem cheap but their various...”

Written on: 03/07/2010

Avoid this company, they seem cheap but their various scams almost doubled the cost of our car. Firstly they quoted 160euros for a ford focus estate (or similar) for 1 week. This sounded good so I booked it. When I turned up at the airport I was charged 80euros for fuel and then an extra 14euros because the fuel was diesel. Furthermore, I found out later that they had charged my credit card in UKpounds and added 2% to the cost for the priviledge. On the hire documents it states that I was… Read Full Review

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★☆☆☆☆

“I had to wait nearly an hour at their desk in the...”

Written on: 01/07/2010

I had to wait nearly an hour at their desk in the airport before getting seen - obviously too few staff for the expected number of customers.
I then had to pay 60 euros for a tank of petrol for a Ford Ka which only holds 35 litres at 1.18 euros a litre - 41 euros a tank by my calculator.
I was also pressured into taking out extra insurance which I declined and as a result was treated like something the cat dragged in.
As a result I`m trying to get a refund and would advise everyone else to do… Read Full Review

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★★☆☆☆

“We hired this car through carjet but it turned out to...”

Written on: 30/06/2010

We hired this car through carjet but it turned out to be goldcar. The actual car was very good - a virtually new peugeot 308 so no complaints there.

We were surprised by the cost of the fuel though. It was a full/empty policy (which I think is a rip-off and wasn't the policy last time we used carjet). A full tank of diesel was 80 euros and we received no refund when we returned it half full!

The infant seat was very poor quality (and an extra 3.50 euros per day). We were not shown how to fit… Read Full Review

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★☆☆☆☆

“DO NOT USE! Ripped off like everyone else with fuel...”

Written on: 27/06/2010

DO NOT USE! Ripped off like everyone else with fuel and insurance, also mistakenly left my mobile phone in car, went back immediately for it and it had gone, been switched off and si card removed, obviouslt a member of staff had had it away, wonder how often that happens! PLEASE AVOID AT ALL COSTS!… Read Full Review

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★☆☆☆☆

“ - Had to wait 45 mins for car at airport ”

Written on: 24/06/2010

- Had to wait 45 mins for car at airport
- Rip off £52 for full tank of fuel which once returned withhalf a tank, no refund!!!
- Rude and curt staff

Best avoided!!!!!!… Read Full Review

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★☆☆☆☆

“DO NOT HIRE A CAR FROM GOLD CAR! ”

Written on: 08/06/2010

DO NOT HIRE A CAR FROM GOLD CAR!

As everyone else has said, you are charged for a full tank of fuel before you even get your keys. They charge 75Euro when most garages would charge under 50 for the same. You are then advised to return the car 'empty'...

I pointed out that it would be impossible to do this as if it were empty, I would be unable to drive the car onto their forecourt! As such, and I am so sorry for this, but I was so annoyed at bieng 'ripped off' in such a way that for an entire… Read Full Review

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★☆☆☆☆

“never use this company... total rip off.....charge 75...”

Written on: 08/06/2010

never use this company... total rip off.....charge 75 euros for full tank of fuel which costs 45 euros to fill and have no choice in the matter, obviously if you dont use the fuel you lose even more

do not book with these con merchants… Read Full Review

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★☆☆☆☆

“I booked through Carjet but they subcontracted to...”

Written on: 07/06/2010 by silsoeanne (2 reviews written)

I booked through Carjet but they subcontracted to Goldcar - don't use this company. The car was fine but first we had to queue for about an hour and a half at the airport to get it and then had to pay £80 for fuel we didn't need. So the experience starts in a queue of a hundred or more gazing enviously at the empty Avis desk and the hire ends up not being cheap at all… Read Full Review

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★☆☆☆☆

“BEWARE OF THIS CAR RENTAL COMPANY, AS THROUGH ALL THE...”

Written on: 06/06/2010

BEWARE OF THIS CAR RENTAL COMPANY, AS THROUGH ALL THE ABOVES REVIEWS WE ALSO WERE RIPPED OF WITH FUEL CHARGE, WE ONLY STAYED FOR ONE WEEK AND USED JUST HALF OF THE PETROL AND NO REFUND GIVEN. THEY SEEM TO BE ON A BONUS SCHEME OFFERING "EXTRA INSURANCE" AND NOT HAPPY WHEN WE REFUSED AS WE THOUGHT WE HAD COMLETE/FULL COVER FROM THE AGENT ARGUS CAR HIRE.

WE HAD A FLAT TYRE AND RANG THE OFFICE TO BE TOLD £50 EUROS THINKING THIS WAS OK, BUT WHEN WE HANDED THE KEYS OVER IT WAS £150 EUROS THEY WAS… Read Full Review

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★☆☆☆☆

“We hired through Do You Spain who we had used...”

Written on: 05/06/2010 by Boot1 (1 review written)

We hired through Do You Spain who we had used previously. Goldstar are not to be trusted. We arrived home to find an additional cost of 150 euro had been added after we returned to England. They said it was for repairs to a wheel. They even took the money without my consent. This is why they like you to pay by credit card so beware. We have disputed the payment and fingers crossed we have not paid as yet. The invoice they sent did not even relate to when we were on holiday… Read Full Review

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★★☆☆☆

“Choose this company from a clutch offered at Tenerife...”

Written on: 04/06/2010

Choose this company from a clutch offered at Tenerife airport website to use mainly as a convenient transfer medium to Parc Santiago. Good value so far. On receipt of the vehicle I was told I would have to pay for a full tank of fuel-Seventy Euros! And bring the vehicle back with an empty tank as there would be no refunds. What a scam!! This was not mentioned on any terms and conditions and counter to established practice of receive full tank - hand back full tank. Never again, never again… Read Full Review

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★☆☆☆☆

“What a rip off! When the T&C stated that the fuel was...”

Written on: 01/06/2010

What a rip off! When the T&C stated that the fuel was payable locally I didn't expect to be held to ransom upon arrival at the off airport location! We were told we had to pay 90 Euros for a tank of fuel for a Citroen Berlingo - if we didn't want to pay for the fuel they would cancel the booking, subject to 'a charge', and return is to the terminal building at the airport. Having dropped my trousers I found that the fuel tank was actually empty! The representative walked to the petrol station… Read Full Review

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★☆☆☆☆

“STEER CLEAR OF GOLDCAR ”

Written on: 01/06/2010 by Gadabout (1 review written)

STEER CLEAR OF GOLDCAR
We have just returned from a week in Estepona and had hired a GOLDCAR Fiat Panda through Carjet. What a mistake that was. We had read that Goldcar try to sell you extra insurance so when we were asked to pay an extra 35 Euros we declined. We were told to bring the car back EMPTY and paid 53 euros for the full tank. The car, though clean on the inside was not as good on the outside. We were surprised that none of the staff accompanied us to the car when we collected it… Read Full Review

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★★☆☆☆

“we hired a car from premiercar jet after i had read...”

Written on: 31/05/2010

we hired a car from premiercar jet after i had read good reviews about them, we were sent to goldcar and picked up a fiesta trend for a 10 day rental, we purchased the extra top up insurance from premiercar jet at a cost of 17 euros to cover tyres,underside, keys etc..when we arrived at gold car we were told this did not cover tyres, keys etc and we would have to purchase there insurance at 5 euro per day, i argued a little a politely told him where to stick his insurance and we agreed no… Read Full Review

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★☆☆☆☆

“car was booke via Villa plus with GOLDCAR,had to wait...”

Written on: 30/05/2010

car was booke via Villa plus with GOLDCAR,had to wait ages at the airport,staff not very helpfull in finding the car in the car park,
charged extra 5 euros per day insurance plus £78.00 for 47 ltrs petrol, no refund when returned with approx. 400kms fuel left in, i now have a bill for £108.829 (7 day hire),not the best way to start your holiday, Goldcar advertise "no extra fees"… Read Full Review

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★☆☆☆☆

“As with everyone els on this board I got stung. Used...”

Written on: 29/05/2010

As with everyone els on this board I got stung. Used Argus Car Hire as the agent and they came up with Goldcar as the cheapest. Waited 90 mins to get the car, was charged 80 euros plus 14euros for the diesel (didn't even want a diesel) for a citroen berlingo (probably the worst car in the world), chose not to take the extra 35euro insurance upgrade which seemed to really annoy the guy behind the desk. I have nothing good to say about this company. Will go back to using… Read Full Review

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★☆☆☆☆

“Rented a car in Palma de Mallorca in April. They...”

Written on: 25/05/2010

Rented a car in Palma de Mallorca in April. They charged 74 euro for a tank of fuel in a fiesta !!! When looking at the contract they had 2 charges put on it. 1. Fuel ('60) and 2. Diesel ('14). When I asked why it was split I was told that because I took a diesel car I was charged an upgrade of '2 per day. So as Diesel is 7% cheaper than petrol I got screwed. Not only that I, they did not tell me when collecting the car that I was charged extra. I also had to return with an empty tank. How… Read Full Review

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★☆☆☆☆

“On Friday, 30th April we picked up our car from...”

Written on: 21/05/2010

On Friday, 30th April we picked up our car from Goldcar based in San Javier Airport, this was booked via the internet through AmigoAutos agents. The booking was for 9 days in total. We paid in full for the car hire and 74 euros for a full tank of diesal. We had only been in Spain for two hours and received a distressed call from our daughter informing us our home address in the UK had been burgled and she had walked in on them. Can I just mention, we have car hire at least 7 times per year… Read Full Review

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