Highbridge Caravans, Highbridge, Somerset Reviews

Highbridge Caravans, Highbridge, Somerset
★★★★☆
3.9
68.0% of users recommend this
  • Value For Money

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Latest Reviews

“Habitation check”

★☆☆☆☆

written by Carollarge60 on 27/03/2024

Went for habitation check today and dropped off motorhome at 830am.told it would take 4 hrs or there around .came back to collect van at 1 o'clock with no other customers in reception .we asked gentleman on reception if our van was finished to be told have U had a phone call if no go away for two hours when we went outside our van was on for court .we went back after a while and said it was outside on forecourt to be told it may not have been done. He didn't say he would check and let us know .another lady receptionist said she would check and told us it was ready to take away. We were waiting an extra hour for no reason.because he just couldn't be bothered to check for us this I find very rude as we had a long journey ahead of us this was also the same for another gentleman waiting for his van.he had a four hour drive home that evening and to be waiting when our vans were ready is somebody not doing their job. I shall not return to have any more services needed on my van.to pay £300 for a hab check I expect better service. I'm still not sure weather my van was done.bad service from Highbridge.

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“The engineer at Highbridge caravans”

★★★★★

written by GlenandSue on 08/03/2024

Had to call highbridge to sort out a problem with our swift sprite and because the van is on a seasonal pitch they sent their mobile engineer out . What a top class bloke very polite ,friendly and professional, he did all that was needed and gave us great advice for the future . Many thanks your a star ,will be seeing you in august for our first service. And thankyou highbridge for sorting it out .

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“DEVON BRANCH - Excellent Service”

★★★★★

written by Drzob on 05/02/2024

We have had a seamless buying (2022) and selling (2024) experience of our first Motorhome managed by the Devon Branch. We cannot fault the service and would highly recommend the team to anyone entering or indeed already on the Motorhome market.

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“Sales team ”

★★★★★

written by Puddletown on 03/02/2024

Just bought a caravan great service and fantastic handover. Very informative and great knowledge

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“Fantastic service ”

★★★★★

written by AlexRankin on 31/01/2024

We have bought a nearly new Bailey Caravan, and this is our first experience of dealing with Highbridge Caravans. During the past 30 years we have bought vans from other companies. We have never had poor service, but the service we were given, especially the excellent ‘handover’ process was by far the best and most professional we have ever experienced. The service and care offered, from viewing, to purchasing, and then collecting was faultless. We look forward to many more years of dealing with this excellent company.

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“Fantastic help ”

★★★★★

written by on 11/10/2023

On Saturday I made an enquiry with the parts department for a friction pad for my Alko hitch, they were very helpful and informed me that they held the part in stock. So off I trundled to Highbridge to purchase said part, unfortunately the parts department neglected to tell me that they closed at 13:00 on a Saturday afternoon and here it was now 13:30 and the parts department now closed! Not a happy customer! I had a little moan and I was directed to another member of staff, K..e. I can only describe her as tenacious and determined. Bless her, she made phone calls, pestered other members of staff and we walked to the extremities of the site several times with a view to finding the part or someone who could help. With the aid of another willing colleague, who searched the now closed parts department the part I required was found. I cannot thank these two members of staff enough for their support, determination and customer care.

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“Disappointing customer service ”

★★☆☆☆

written by Fullerby481 on 01/10/2023

I have been today to look at caravans as we would like to trade in our 2016 Cadiz for a newer caravan. When I went in to reception to ask to speak to a sales person after finding a prospective caravan, it all seemed to much bother for the counter assistant to find one. He said " there not answering the phone" he suggested I " hang around outside to see if I could spot one of the two on duty walking about. When you are selling an item in excess of £20,000.00 I would expect more of an interest shown. One another note the complimentary dog water bowel was green in algae and the hand wash out of order. What has happened to this site it used to be a friendly helpful site for which in the past I have bought 3 caravans.

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“Excellent service from sales to customer service ”

★★★★★

written by Leilanit489 on 07/07/2023

I felt the need to leave a review and let every potential customer know that the service that Highbridge caravans provide are second to none and excellent. I have bought 2 new caravans from Highbridge and on both occasions the sales staff were very helpful in every way possible and are never pushy and only very helpful, informative and honest and will not try to make you spend on anything you may not need. We have not long picked up our second new van and when away for the first time it rained and we noticed a leak in the front window. We phoned customer service on the Tuesday and was due to leave for home on the Wednesday and was told that we could take the van into them for investigation on the way home, we did this and left the van with them on Wednesday afternoon and was telephoned at 8:30 Friday morning to tell us we could pick up our van and that a temporary fix had been done and that a claim was made with manufacturers and parts ordered to make repair and that they would contact us when they had parts to arrange a convenient time for them to have van back for permanent repairs. Cannot fault how polite courteous and efficient the service that we received from everyone at Highbridge and couldn't ask for anything more from them and would recommend them to anyone without hesitation. We will never buy from anyone else and it's well worth going out of your way as they go the extra mile and more in every way. Thanks to everyone

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“Above and beyond”

★★★★★

written by Frustratedman on 07/07/2023

The man parts and spares was amazing! He went above and beyond helping us with an issue we had with a habitition lock. We have an much older motorhome, but he made sure we were sorted. Great service.

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“Can't fault this place”

★★★★★

written by HayleeWagner on 14/05/2023

We picked up our motorhome on Thursday and would like to thank everyone we came into contact with at Highbridge Caravans for turning the process of making a vehicle purchase into an enjoyable and stress-free experience. Everyone made time for us and made us feel valued. The gentleman who sold the motorhome to us was very helpful, pleasant and kind, and the young lady who did our handover was excellent - a real mine of information. She explained everything to us expertly and with great patience! The admin ladies in the office and the shop sales assistants were similarly knowledgeable, helpful and professional. We feel that Highbridge is an honest and trustworthy company. We are very happy with our motorhome, and feel confident that the aftercare for our van will be as good as the sales experience. We wholeheartedly recommend Highbridge Caravans, and send thanks to everyone there.

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“Great experience ”

★★★★★

written by Cheddar-Cheese on 15/04/2023

WoW what an experience from when we ordered our new caravan to finally picking it up and driving away. Agent was brilliant with the order patient and not at all pushy he gave us some great advice about layout which really made us think. Then today we arrived to collect where a representative did an exceptional job of showing us how everything worked and checking we were happy, best handover we have ever experienced, thank you. Then it was onto payment and paperwork and representative could not have been more helpful helping with tracker registration and what an excellent job on the number plate (especially the smile, she will know what we mean.). Finally we must not forget another representative who helped with our px. If we could have given more than 5 we would have thank you all at Highbridge Caravans for the great experience we look forward to dealing with you in the future.

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“Great Sales; Terrible Aftersales…Avoid!!!! ”

★☆☆☆☆

written by Aggett on 05/04/2023

I’m afraid to say that the after sales team at ‘TEIGNGRACE’ are a complete ‘DISGRACE’ and urgently need to attend a course on good customer service! After producing all of the necessary paperwork in February for some minor warranty work to be carried out to our caravan, we were given in writing an “indicative timing of the end of March”. We waited patiently for 6 weeks before chasing them only to be told that as this particular van had not been purchased from them (our previous van and my parents current van were) they were not prepared to carry out the work! They also implied that this decision had been based on having “a reduced technical workforce” when we actually know that they’ve never had so many technicians at Teigngrace! They did not answer any of my questions, in particular why it had taken them 6 WEEKS to advise us of this (we would probably still be waiting now had we not chased them) nor a single apology for the inconvenience & financial loss this is now causing us. AVOID, AVOID, AVOID…and we thought we had a good relationship with this company!!!

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“Polite - Helpful - Professional”

★★★★★

written by on 27/03/2023

Over the past 10 years my wife and I have purchased from Highbridge Caravans several caravans and a motor home. The members of staff are always polite, helpful and professional. We must give a special mention to their mobile engineer who has been called out to us to fix several general problems. Give him ten out of ten for his knowledge, application and cheerful manner. Well done !!

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“Don’t give a damn about customers”

★☆☆☆☆

written by Leroy403 on 23/02/2023

The worst service I have ever received from a retailer. Paid £30000 for my Adria Isonzo caravan brand new and the windows were falling out, the sink leaked and it took them 6 weeks to fix and the heating system broke down and it’s been 8 weeks and they still haven’t been in touch. Don’t buy from these.

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“helpful team”

★★★★★

written by on 17/02/2023

We have used highbridge caravans for the last 7 caravans, this is mainly due to the representative and the team who are always extremely helpful and go the extra mile, from dealing with the sales to service team nothing is to much trouble, we recommend to friends and family big thank you again.

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“FANTASTIC AFTER SALES AT HIGHBRIDGE CARAVANS”

★★★★★

written by lesleychannon on 07/02/2023

A Massive thankyou to the agent at Highbridge Burnham for his excellent after sales care last week. He did everything possible to sort the problem quickly with excellent follow up communication. Also another massive thankyou to the mobile Technician for coming to the rescue fixing the problem quickly and professionally while standing in the freezing cold again with excellent customer care. Also thanks to the lovely ladies on Reception for their excellent telephone manners when dealing with a stressed out lady with her first Motorhome. To the guy in the workshop and to the one in sales for helping me choose my lovely Chausson. (Highbridge Caravans what a fabulous team you have.) many Thanks

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“FANTASTIC AFTER SALES CARE AT HIGHBRIDGE CARAVANS ...”

★★★★★

written by lesleychannon on 05/02/2023

Big thankyous to agent for his excellent after sales care this week, He did everything he could to solve my problem as quickly as possible with excellent follow up communication. More big Thankyous to the technician for coming to the rescue and fixing the problem so quickly and professionally with such great communication and care. Also the Lovely Ladies on Reception at Highbridge who were also extremely helpful and polite with exceptional telephone Manner along with the person in the Sales Team who sold me my very first Motorhome. Highbridge Caravans what a great team you have. Thanks Again

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“Highly recommend a visit here if looking to buy a...”

★★★★★

written by Hanj on 29/01/2023

Easy to find, parking available on site, all staff were helpful from the lady you greets you when you arrive ( no pushy sales staff here following you around), a very large selection of caravans and motorhomes for sale, all open so you can just wander inside to view them. Sale was completed really quickly. There was a lovely lady who showed us how things worked inside and outside of the Motorhome. And, tea was provided free of charge after the sale. I would definitely take a trip here if you are looking to purchase a Motorhome, caravan or trailer.

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“Leaking Tap on a 4 month old caravan”

★☆☆☆☆

written by Tony_Darkes on 25/01/2023

I checked my van over yesterday as we are going away tomorrow for a short break. The shower mixer tap was leaking quite badly from inside itself. I called your after sales who were as much use as a chocolate fire guard. They instantly told me it was frost damage and will not be covered under warranty (without even seeing it). They would however like to sell me a new tap in the region of £100. I was not happy with this so the engineering side of me investigated what could be wrong. Within minutes of looking online many others have experienced a similar problem with many different resolutions. So once I found out how to remove the tap and take it apart I found a poorly seated rubber seal. I seated it as it should have been, this fixed the leak. No new tap or spare parts required. I also found out that if it was frost damage you can replace the internal ceramic cartridge at a cost of approx. £15 (this was never an option offered to me). This made me feel like I was being taken off. I have had better service from a £150 coffee machine manufacturer and would have expected more after spending £24k with Highbridge Caravans. I have found your after sales department absolutely terrible and this has put me off dealing with Highbridge Caravans ever again.

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“Dethleffs Motorhome Purchase”

★★★★★

written by iang2331 on 03/10/2022

We purchased our first motorhome from Highbridge Caravans and we received outstanding service. Our sales advisor, with out his help we would of ended up buying the wrong van, so glad we listen to his advice in finding us the perfect model. Liz who is also in the sales team bent over backwards to help us get the sale through. We went on to purchase items from the store and again the service was second to none, extremely knowledgeable and helpful. also thanks to the salesman in the Awning section for putting us in the right direction on our driveaway awning. you can tell this is a family run buisness everyone we spoke to were so frindly and helpfull Would highly recommend using Highbridge if you are thinking of purchasing a motorhome. Thanks again

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Asked by Vicwharris on 2nd July 2018 Report this content
I purchased my Swift Challenger 530 Caravan in 2010 and have always levelled the van and then put down the corner steadies. Some people say you can use the steadies to level the Caravan would that be possible with this model?

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