We had quite a few windows replaced and the end result was brilliant. Looks quality and feels quality. We did have some issues during and after installation but they were resolved efficiently and promptly which to me matters the most.

3 years ago appointed CR Smith to build my Orangerie. In year 1 it leaked but was fixed. 3 years on still waiting on my completion certificate, apparently CR Smith can't find the photos needed by the council. Very prompt at taking the money even promising gift vouchers to write a good review. Although I love my orangerie customer care definately needs to be improved and please please sort out my completion certificate!

Had bifold doors fitted 12 years ago which looked lovely & was very happy with them but shortly after problems started to arise , one side kept dropping so had workmen coming 2or 3 times every few months trying to rectify the problem this kept happening for years , they took glass panels out to change them but still problems kept happening , I couldn’t fault the workmen but management were awful , I was always patient with them , however kept getting flogged of with excuse after another , now waiting on them getting replaced , but telling me they can only give me a years guarantee on these new ones after all the problems I have had to put up with !!! Had got windows & front door done aswell , the double glazing doesn’t exist can hear the traffic noises it’s like the windows are open , so annoying, so I would definitely never recommend cr smith products to anyone

A man here yesterday to repair back bedroom window. He was very pleasant and most helpful. Nothing was too much trouble to him.

We bought a house a year ago which had an expensive CR smith conservatory and windows, now out of guarantee. Every window has been incorrectly installed, at different angles in the frames (which suggest poor measurement and perhaps over sizing), every gasket perished, every one leaking and glazing starting to fail. The service we used was their Fix, and started badly with an extremely ignorant and aggressive surveyor - almost bounded him out the house for his unprofessional attitude. Fix claim to sort any windows irrespective who installed them. Sufficient to say they can’t fix their own, said seals not available, admitted they had made such a bad job of the judges on previous fixes that they wouldn’t deal with the repair work. Shocking from start to finish. Don’t touch with a barge pole.

My sole reason for using C R Smith was because I liked the slim frame, other windows have quite chunky frames. Be very careful of what the salesman tells you. I get a lot of reflected light coming in which affects my eyes and I was told they would supply special glass to stop this. Came at extra cost of course!!! Well believe you me IT DOES NOT WORK, so do not waste your money. I couldn't fault the workmen, they were competent and very polite, BUT they were going to walk away and leave me with two very bad scratches on glass if I had not pulled them up on it. So make sure and check your glass before you let workmen off the premises. If you have any weakness in your hands (I have arthritis) I would not recommend as the windows are very stiff to open, even the little push button. I had to call them back and they did try to slacken them off but I still struggle.

CR Smith completed a conservatory for me in 2015 and despite numerous attempts to contact them about this since, I am yet to receive the completion certificate. The only time they have returned one of my calls is when I enquired about a new front door. Terrible customer service.

Had two windows done. Excellent windows, great wooden sills. Internal plastic surrounds put on by bored looking disinterested apprentice worth a couple of blobs of mastic. Proceeded to fall off when blinds were put up. Had to glue on myself with some difficulty. Poor and shoddy workmanship. Plenty of companies. Go elsewhere and avoid this lot.

CR Smith came and gave a good price for starters and salesman was friendly and explained the whole process from start to finish on our conservatory which we are totally delighted with. From day 1 from salesman, architech, production manager and all the workers were friendly and explained everything too us and never had a problem at all. communication was excellent and never had to call and ask questions but feel if i had too they would of been brilliant as usual. Definately recommend too anyone,so if you want good customer service, friendly staff and a well finished job CR Smith are the company you are looking for.

Arrived on time. Worked hard. No mess.

Very pleased with our new conservatory, the workmanship and professionalism during the build. We find it so relaxing it is the perfect place to unwind after a hectic week at work.

Installation team worked incredibly hard. Very efficient and didn't leave any mess. Felt sorry they were under so much pressure to complete the job in a tight timescale. Had a few snagging issues.

Excellent front door made of pvc and glass, door opens and closes without sticking in all weathers. Highly recommended quality door. Had problems with old door sticking and being hard to open in different weather, problem now solved with this quality door from cr smith. Tradesmen turned up when they said they would and done a great job.

I have used CR Smith in the past and when I needed a window replacing and a repair to an existing window the company were my obvious choice based on past experience. Very good service and after sales care.

I would recommend C.R. Smith to any of my friends. The work they did on fitting my new door was amazing from start to finish. All work was done in a timely fashion and they workmen cleared up all the mess straight away. I was happy with the price I paid and also the timeframe, from the salesman coming out to the house to speak to us to the work being completed. The workmen were very friendly and efficient and I had no problem leaving them fitting the new door while I had to go out for an hour. Every thing that was getting done was explained to me during the first meeting and all the mechanics of the door was explained well before fitting. I know that in the near future when I want to have my windows in the house replaced it will be C.R. Smith that I contact first to get estimates

We wanted a sunroom with a solid roof. We got what we wanted; a good quality product at a fair price. CR Smith gave a highly professional service from our first consultation right through to the final details. We were kept informed throughout the building process of diary dates for each of the trades, everything ran smoothly and any questions were answered quickly and satisfactorily. The tradesmen themselves were efficient and tidy and their work was of a high standard. We are delighted with the results!