Made an order for next day delivery never arrived still hasn't arrived after 5 days no reply to emails avoid

ive been shopping at yours clothing a few years now, on and off, and i dont know why why i havent learnt my lesson, on friday morning i purchased some jeans i needed for a night out on saturday, and i begrudgingly paid the £6.99, next day delivery, it states that if you order before 4pm they will definately be with you the next day, so i ordered at dinner time, and waited all day saturday for my order to arrive. no sign of it, so when it became clear it wasnt arriving, sent an email. its monday now, no reply, so contacted the company through their live chat service, and upon looking at my account they inform me, that the item is out of stock and they will refund me and i should have been contacted, shoddy customer service, they are quick to take the payment, not so quick in sending the goods, also i think the feature in the checkout where they automatically check the box for 'pre-paid returns is a total con, how about leave it unchecked so people can tick it if they want it? amount of times ive clicked buy to realise ive paid £1.50 for no reason whatsoever, so to sum it up, dont order if you like prompt postage and delivery!

I have tried and tried to like this clothing retailer. I have made three separate orders over time and spent over £100 with them. All of the clothing I have received has been poor quality - badly fitted, nasty material and stitching etc. They are trying to show they have a feedback system like many online retailers (Very and Evans being two excellent examples of how it should work) but I left feedback about an item that was polite, factual but showed the item didn't do what it said and surprise, surprise, they didn't publish it. All the feedback on their website is cherry picked and probably written by the owners mum. For me to wear clothing that bad again, I'd have to be naked in a city street, covered in honey and surrounded by bees. When they say best value retailer they mean cheap and nasty, not cheap and nice, so buyer beware.

Do not order, very poor quality, some clothes you can put in trash as soon as i rec`d it. !!!!!

I can honestly say ive never had a problem with yours clothing, im from northern ireland and I always get my parcels a day late but thats because im overseas, so they are always on time considering. Ive ordered alot of clothing over the last couple of months from yours, their sizing is pretty accurate. My waredrobe if now full of yoursclothing items and the majority of the clothes ive been happy with. Quality is also good. My sister keeps asking where I bought such and such from and now she buys from them to. Im also over the moon about their lingerie im a 48G in most high street shops but when I ordered from yours I had to go down two cup sizes smaller and one back size smaller and even better they have padded bras up to 46G cups. Im a size 20-22 so clothes for me come view and far inbetween, if I where to go to a high street shop id have to go up a few sizes although my measurements tell me in a 20-22, I would often find myself having to try and squeeze into a 24 or 26. Some tops and bottoms iv bought from NEWLOOK are a size 24-26 and from yoursclothing ive never had to order anything bigger than a 22. :D Payment Only once at my own fault had I put in the wrong billing address which I was then charged for (money put on hold) but all websites do this, I got my money back within 3 days. I didn't need to ring customer service they rang me so i didnt have to stand about and wonder where my items where and having to chase money owed. I did this once on another site too and I had to wait 2 weeks with chasing the money and denies that I ever paid for any goods and that i needed proof. I marked it 4 out of 5 because of the returns (you have to pay for). It would be nice to see some free returns. One good thing about it is you can order your return on their website, you get to choose from a return or exchange and you can decide what you want to exchange. Once you get your return number that you put on the front of the parcel and they receive it they will send out your goods the same day they get it or you get your money back. Simple. Overall happy and would definatly recommend to a friend.

I love this website. There colthing has come a long way. Most or rather some of there clothes come from Evans but sold cheaper. My only fault is I am 5' 3

i ordered some outfits from Yours Clothing for an easter outing on the 19th of April, this was the last day you can order to get your order before Easter. I haven't heard a word from yours clothing about my order execept it was despatched on the 20th by express delievery(it must have been so fast it went past my house). I have just read the reviews of other customers and i an now scared. it took me 2 years to decide to order and i might have still made the wrong decision.
i will let you know when my order arrive until then don't make the mistake i made. i can't comment on the outfits they have not arrived

I ordered a few items at the end of November 2010, I ordered a sequined dress for my mum as a Christmas present, it cost £45.00 - firstly, it arrived without any packaging, secondly the majority of the sequins had came off, I took the dress to a local lady who does sewing and she advised me it was the worst she had ever seen. It was going to cost over £75.00 to have the dress mended.
The delivery was over a week late despite ordering next day delivery.
All in all, I kept one item out of 9 and this was only because it was non-returnable! I emailed a complaint, I asked several questions and I was only answered one!
Despite all of the above, I ordered again in February and I'm happy to say I had no problems, I did put a complaint in about the packaging, all items I received the second time were wrapped individually.
I do believe if Yours Clothing tightens their reigns with customer service and value for money they will be a top brand!

BEWARE!!!!! This company is a ripoff and will try to scam you. If you live in the USA and are trying to order merch, you will never receive your items. Customer Service is a joke. The same girl answers the phone and provides you with lies and more lies. I never received my merchandise and it has been almost a month. This is the worst company I've ever dealt with. The merch may be cheap, but NEVER ORDER FROM THIS COMPANY!!!!!!!!!! THEY ARE A SCAM AND THEY WILL STRING YOU ALONG!!!!!!!!!!!!!!!!!!!!!!

They have changed alot of things recently - their website is more upto date- looks alot better now. Its really easy to find what you want, and can even search by size. I was aware of royal mail delays when I placed my order- and was kept informed byt the company that there was a delay and when I should expect my items through. Although it wasn't when I originally expected it- it wasn't Yours fault and they let me know what was happening- Overall very impressed- dissapointed to read another review on here that slated them- I couldn't find the bit that said they gave you a free returns lable and returns were free- their site says its not- I sent back my receipt- (I asked the post office for 2) and they refunded it no problem.