A campaign with text marketer (www.textmarketer.co.uk) was set up by an employee who then went onto leave the company. Although we were only using it for a month long campaign, we subsequently realised that the employee had made a mistake and set it up as an on going subscription service that took money out of our account every quarter and we had been continually paying rental without ever using the service for well over a year. Hoping to appeal to their more generous side I phoned to explain our mistake and see if there was scope for any type of refund (even a token amount). I thought this was reasonable as having worked for a competitor I knew they wouldn't have incurred any cost for us having this very obscure keyword lying dormant. Anyway, after calling and explaining the situation he didn't agree that it was a reasonable request very clearly told me "No!" Now even though I don't agree with how they do business, I still accept their decision not to refund anything. However, what is completely unacceptable is for him to justify his stand point by blatantly lying and telling me it was because he has to pay to rent each individual keyword. When I told him I was surprised to hear this and I thought he would only pay to rent the short code (the number you text to), he then lied again saying that text marketer didn't own the short code. (Where does it state in the T&C's that they use a 3rd party?) It's only when I told him that I had worked for a competitor so I knew he was incorrect that he tried to back track and told me that he was 'unsure how it all worked'. Okay, so he was senior enough to make a decision of my refund, but didn't know how it all worked! (Incidentally on linkedin he lists company size as 'just him'). If he's so willing to lie about the how the business works, it makes me question other areas of the business. It's certainly not the type of company that I would want to trust my customer private data with.

I work for a sports club and we use sms to send out messages to our members about special events that we hold from time to time.

There seem to be an awful lot of companies offering sms services of one kind or another. The Text Marketer site has a very useful price comparison table so I didn't have to do endless research to make sure I got the best price possible.

The free trial is also a good idea; this allowed me to test the service before spending any money.

The sms service is very easy to use, even with my poor tech skills and I liked the fact that you can send messages from just one screen without having to go through several menu options.

All round a great service, well priced and no minimum order or contract needed.

As a company we use SMS for sending alerts to quite a large database of clients, we've tried a couple of different companies but this one seems to have the best price structure with a very easy to use interface. You can merge text messages with data fields like you do with Word documents which was a feature we needed. At some point we will use their SMS API which after a quick chat to the technical chaps seemed to be quite straight forward.

In terms of customer service they are responsive and know what they're talking about and offer ideas on how to maximise SMS campaigns.

All in all a good solid company

It's always great to find a new supplier that ticks all the boxes. We conduct multi level SMS Marketing campaigns and struggled to find a supplier that was a good price but had the quality back up. I have to say Text Marketer fits the bill, hands down.

They have the experience (in business for 11 years), the products and the best prices on the UK market.

All in all I have to give a 5 out of 5 as it's rare that you find an SMS Marketing company that has this level of professionalism at such a good price. Worth my few minutes to write about them. Well done.