I have over 20 property's that I rent out,I have about 6 of these boilers had them because of the attractive warranty package well what a laugh that was, not worth the paper its wrote on!!!! IF you are looking for boilers and think this warranty is a good deal THINK TWICE AND RUN THE OTHER WAY. Today the engender was to attained TO FIX A BOILER YET again, he rang at 8.44 to say he would be there for 10am I got to the property then received a call from ferroli to say his part hadn't turned up so hard luck bank holiday weekend so my tenant has now to wait until Tuesday morning for it to be fixed, it is a constant battle with this company stay well clear if you have any sence

Continual problems. Cheap and nasty. No one I know supplies/fits them now. Customer service shocking! Do yourself a favour and spend another £500 on a Worcester.

NOTHING BUT TROUBLE AND IF I COULD THE ENGINEER WOULD HAVE THIS BOILER STUCK WHERE THE SUN DON'T SHINE

If it is not to late, do not purchase a ferroli product . Not only cheap rubbish , in terms of quality ,but when you do need to use the warranty ,forget it . YOU HAVE BEEN WARNED !!!!!

Had one installed in Dec 2007. Took out NPower boiler cover, first 2 years - fine, after that problem after problem. NPower replaced every single part in my boiler and still ended up condemning it as they couldn't get the carbon monoxide rating to a safe level. They phoned Ferroli who told them to take out a part and this worked last year finally. however N power will no longer cover Ferroli boilers - in fact no one else covers Ferroli boilers except Ferroli - today is the first annual service undertaken by Ferroli - hubby at home - engineer can't get reading safe and has now gone outside to "make phone calls". If they can't mend their own boilers then whats that say! NEVER EVER BUY A FERROLI BOILER - no service contractor will cover them and even Ferroli don't know why a boiler with new everything inside doesn't work properly.

End up replacing after two years so don't go there

ferroli boiler came with five year guarantee, second year in, part went no hot water or heating, rang, no problems as it had been serviced every year by same installer, engineer came out renewed, fixed. Exactly one year later same problem, same part but this time when I rang they wanted credit cards details when I asked why I was told just incase it wasnt covered by the guarantee I'd have to pay £75.00 or if I booked someone then went out, that was the charge for wasting their time. that day I checked my bank details only to find that they had frozen the amount required, when again phoning them to ask what the hell had they done, I was told this is what they did and after the engineer had been and everything was ok the funds would be released, however was not told this at the time and was lucky I did not end up with banks charges. when it was fixed, I rang them to make sure they where aware and now to release the funds, only to be told it could take up to 28 days, as you can imagine I was flaming.

We have just had to replace our second ferolli boiler in TWO YEARS!!!! First time they said the g'tee was void even though it was only 2 months over our service time ! So was just over a year old and inside CAUGHT FIRE!!! Given it was cheaper just to put in a new ferolli so we could keep the pipe work the same we replaced it with a new ferolli, had to get them out 4 times to fix it, so went 4 weeks in two years with no hot water or heating!!! Customer service is absolutely naff!! Could not get any money out of them although I was feeling like I was owed. Have replaced with new boiler. So disappointing!! We don't have that sort of money but have had to borrow as I didn't even feel safe with that boiler in the house anymore. Would hate to see anyone go through what we've been through with this terrible company. Please......... JUST STEER CLEAR!!! If you are moving into a new build (as we did) that already has one fitted my BEST advise is just borrow a bit extra ANC get it replaced straight away.... It'll pay off in the end!!!!

Bought boiler with 2 yrs guarantee had it fitted into a investment property to sell never used the boiler till coming to sell the property not working now rang ferroli .Because I did not get it serviced in 12 months the 2 yrs guarantee void there was no need to get a new boiler serviced it is new check the small print before buying

As a landlord of 17 properties, fitting Ferroli boilers was a complete waste of time and money. I was advised 2 yrs ago by a reputable heasting engineer that these boilers would give good service. They were about £200 less to buy than the worcesters but i was told they were of equal quality. I fitted 4 over a period of a year. just after i fitted the fourth the first one we put in failed. Pressure valve and heat exchanger. I stopped fitting ferroli's and reverted to Baxi and worcester. All four boilers have gone down in the last 2 yrs. The latest failiure took place over xmas leaving my tenants with no heating or hot water. Ferroli aren't interested. I got my engineer out on xmas eve. The boiler was leaking after further inspection it was the heat exchanger and pressure valve. The parts alone are £450 before any labour. Out of all the boilers I own the Ferroli's are a constant headache. I have only mentioned major breakdowns so far, but expect continual niggling faults aswell! My advice is dont buy one. I expect my combi's to do about 10 yesars and most of them do. you'll be lucky to get 2 years out of a Ferroli before it has a major breakdown.

Ferroli for a start need to get some better customer service team! My brand new boiler what I had installed by my landlord after 2 months without water n heating with a very ill baby with breathing problems. The first day of installation it broke down ad to wait for new parts now been in for 6 months an as broke down over 24 times, the latest issue faulty gas valves had it replaced twice its always shutting down. Like I said at first the customer service team are so rude an with all my problems didn't even help me sort out a engineer. So id anyone who is going to buy one don't! !! Spend more and get a better one.

Ferroli is terrible! No customer service what so ever. Broken twice in a year. No hot water for up to 10 days. They don't give 2 hoots. Avoid avoid avoid

We've had this boiler for two years and it has gone wrong 3 times. The problem is getting Ferroli out to do the repair. They have left us with no heating or hot water for 5 days in the winter. Currently we have no hot water - difficult with a baby - and they will not come to repair it for 8 DAYS. We are reaching the point where we will cut our losses and buy a different boiler.