'Sarcasm is the lowest form of wit', is a saying attributed to Oscar Wilde. In this review of my recent experience on British Airways Club Class from Heathrow to Bangkok return, I am tempted to use those words to accurately describe events. First...the reason for my booking. It was in response to the folk who contacted me to ask why I had not included BA in a detailed comparison review I did, which compared the quality of Business Class cabins on five major airlines that flew the same route. They had a point. So, tickets booked, I arrived at LHR terminal 5 to check-in for my flight to Bangkok. Previously, I had made a request to BA's Public Relations department to conduct a short, informal interview with the day's Duty Manager. Such interviews requested of ALL the other airlines were granted, during which I gained much information. But...BA said, NO! However, at check-in, I asked if I could meet with the day's duty manager whilst in the lounge. 'No problem', I was told, 'we'll arrange it so please identify yourself at the Club Class lounge desk'. Did anyone arrive?...you've guessed it - NO. When querying the non arrival at that lounge desk, I was told that the meeting would take place in the departure hall. Did it? - NO. So, onto the aircraft, a 17 year old Boeing 777. One look around the cabin and my expectations fell . The layout of the 'lay flat' seats was such that passengers were forced to climb over each others legs to reach an aisle. It was at that point that my first thoughts of 'sarcasm and wit' came to mind. Were BA 'taking the Mickey' out of the business class passengers? I mused before a more hilarious thought hit me, Maybe Disney's Mickey had designed the seating arrangement and, tongue in cheek, presented it to Willie Walsh, who made the decision to implement it!!! Hmm, yes, my use of sarcasm...justified or not? Take off was 45 minutes behind schedule but that was to be expected...no big deal. Seat belt sign off...drinks offered and food items on the over exaggerated menu selected. OK I thought, I'll sip my preferred tipple and have a scroll through the on board entertainment system to choose what to view during the 12 plus hour flight. Well, that would have been so, if the screen unit would stay in one place...but it wouldn't...it was broken. Emergency DIY by one of the bearded cabin crew (all but one male was so adorned) as he forced a teaspoon between a gap in the framework. Voila, as the French would say, it held. Now the only problem was squinting to focus images on the tiny, outdated screen. At 30,000 feet or so, conversation was all but impossible if using one's normal voice as every cupboard door and fixture on the aircraft rattled continuously. At around that point, the cabin crew served the chosen meals. More sarcasm, I'm afraid. I'd ordered beef and beef it was. The stainless steel knives wouldn't work...'tough' doesn't describe the meat. Sawn into half-inch thick slices by a cobbler would have yielded soles for boots. Left on the plate, I 'passed' on a dessert and asked for Cheddar Cheese, crackers and a cup of coffee. It was easy to snap a piece off a cracker, but to do the same to the quarter inch thick slice of cheese came as a surprise...as was being served lukewarm coffee. No sarcasm or wit needed here – just disappointment. Now...here comes another scene taken from a Fred Carno film script starring Charlie Chaplin. For a cabin crew member to serve food or drink to a passenger not seated at an aisle, he/she had to reach over the aisle passenger, then a plastic divider to present the tray/dish/item, meaning that person had to balance it before putting it onto their own sliding table. Good eh?...well done 'Mickey'. It was during this time, that I received unasked-for red wine...right into my lap! Oops! A rush to gather paper tissues and the impossible task of trying to mop-up the liquid. The passing of uncomfortable hours did eventually help my Chinos and shirt to dry but left behind the telltale tide marks edged in pink. The seat itself? The narrowest I've ever had to sit on and IN TWO SECTIONS! To rest ones feet, a separate piece of equipment had to be unlocked and risen to a chosen height. Then by the use of a row of hard to see buttons, the other half could be moved to finally make one piece. OK, well, putting that complicated lot together then raised the question, 'was it comfortable?' Maybe so if every passenger was less than six feet tall and as slender as a Vogue model. So the answer has to be NO. Sleep on was not possible (for me anyway) so I passed the time reading and playing Solitaire on my mini tablet...interrupted occasionally by glancing at the TV screen to monitor the aircraft's progress. The wheels finally touched down at Bangkok airport and we all disembarked. * En-route to the city hotel by taxi, I was wrangling with the events on the flight and now, in full daylight saw the results of the wine spill incident and reminded myself to email BA's UK office and inform them what had happened - and the cost of replacement. As of today (almost a month later) all I have received is an acknowledgement and an incident number. I'll wait a while longer before I trigger the sarcasm bit. Some days prior to my return flight I had a fall – a bad one as I crashed onto a marble floor, my left hip bone taking the brunt. From that moment, I was in severe pain and could only walk a few paces with the aid of a walking stick. 'What was my 13 plus hour flight to the UK going to be like?' I kind of fretted. I emailed BA immediately to advise them of the incident, asking for special assistance at Bangkok airport, throughout the flight at Heathrow, where a car would be waiting to collect me. Guess what?...no reply, not even an acknowledgment. Anxious, I emailed again the next day...and the next day...still no reply. I was concerned, not knowing was worrying. Explaining to the hotel management, it too was concerned and made numerous telephone calls on my behalf to BA's Bangkok office....No response. Nevertheless, a taxi was arranged. The driver deposited me at the nearest drop off point to reach the BA check-in. Very kind and thoughtful. Surprise, surprise, when I limped to the Club Class desk, the Thai girl manning it immediately beckoned a wheelchair porter standing nearby and welcomed me with the words, “Sawadee ka, Mister Fisher, I received the message about you from your hotel. Please, everything is arranged for you.” How nice eh? Luggage tagged, wheelchair occupied, I was pushed at a steady pace through immigration etc, where all the Thai staff were gracious and helpful, and onwards to the lounge which BA uses for its Club Class passengers. Relieved and relaxed I imbibed a whisky, ate a fresh salad and read a newspaper. At the arranged the porter appeared, helped me into the wheelchair and off we went to board the aircraft. Word had been sent ahead, as when having my boarding pass examined, the porter was given the authority to take me straight to the aircraft door. There, awaiting, was the BA Thai duty manager, a delightful girl with a charming smile. A few Bahts into the porter's hand prompted a wide smile and a genuine Wai and I was helped to my seat on row one. When seated, the Thai manager came to me and we began a conversation. It centred on the total lack of concern by BA's UK Customer Service. She was certainly deeply embarrassed that I had not been dealt with properly. I was the only passenger on board and I did notice the BA cabin crew glancing in our direction and talking among themselves. Boarding complete, the captain announced a timely departure and a probable earlier than scheduled arrival at Heathrow. At cruising altitude, the senior cabin crew supervisor came to me. It became clear that she now had been appraised of my problem by the Thai duty manager because she expressed her concern, asking me to call for assistance at any time during the flight. The flight. Same old 777, same rattles, uncomfortable seat, small, rickety entertainment screen, mediocre food, galley running out of the snacks clearly advertised as being available at the touch of a button. I found it impossible to lay without pain but that was not the fault of BA, but a softer, wider seat would have helped. Throughout this daytime flight, the cabin crew concerned did acknowledge each of my needs and were kind and careful. Heathrow at around 1730 hrs and the scramble to disembark began. I was beckoned to leave my seat as a wheelchair was ready and waiting so I did, and managed to get myself and my luggage to the aircraft's exit...BUT...no wheelchair...someone else had commandeered it. That left me in the middle of a scrum of passengers trying to get to the ramp first. I had no option but to limp up that quite long ramp, where at its end, stood an empty electric buggy. Fred Carno comes to mind again, as when three of us needing help gathered there and waited. Finally, a man of Asian origin arrived and he set off along the mile long passageway to the immigration desks. The buggy was allowed though a special gate and the immigration officer soon had us cleared to proceed to the baggage collection carousel. That was it - end of special assistance. We three were on our own, As our luggage came into view we helped each other load it onto our trolleys, said our goodbyes and hobbled away. That is my narrative as to flying British Airways club class. I've nothing but praise for those kind Thai people who ensured I received as much help as needed. BA staff and senior management however, only attract my disdain. Uncaring, dismissive, rude and snobbish. The CEO's office, refutes the appalling and negative reviews by passengers, stating that BA was flying more passengers than ever. My reply to that is what Eric Morecambe would have said, 'RUGGISH'. The olympic games ranks medals - Gold, Silver and Bronze. My ranking for British Airways, is TIN.

Your service is amazing. I enjoyed my trip. The hospitality was superb and the staff customer care right from the airport in Barbados to the uk is extra ordinary. Thank you

Once booked, BA changed the airport we were landing at. We have already booked parking and a hotel at Gatwick. Rang ciustomer service. The best they could do was compensate the cost for travel between airports. No compensation for messing us about and increasing our journey. Extremely poor regard for customers.

Bad customer service, unprofessional service. Do not care about helping people. If they make a mistake they just do not care and do not try to help but they tell you to just leave and they cannot help. British airways at San Diego airport just told my wife after a flight delay for 2 days that she should call british airway without booking her a hotel reservation. they just tell her to leave. This shows how careless they are. very unprofessional. will never recommend british airways to no one and will never fly british airways again

I normally am a fan of BA, until now. I just spent six hours dealing with their "customer service" department as I tried to rebook my flight they cancelled. Not only did they move my London to DC flight from January 4 to January 5, but they tried to charge me additional fees for the privilege of rebooking my seats, which I had already paid to reserve on the cancelled flight. Complete indifference from their customer service representatives, who did not care about the inconvenience they caused me, and seemed concerned only about not losing any fee income. Unfortunately I will not be flying BA anymore.

My experience of British Airways is that their customer services are almost entirely non-existent with bog standard scripted responses being the norm rather than any individual service. I ended up with 13 different incident numbers for same incident. I contacted an office twice and my complaints were handed straight back to Customer Services, which was hilarious as they were the people we were complaining about. When I had the timidity to query their compensation/refund policies which appear to be losing customers by the day, I was told (quote), their policies were none of my business. Business Class has become an extension of economy, just a lot more expensive - the service onboard is terrible, the cabins are frequently grubby and the staff generally quite rude. BA have become a budget airline charging premium prices - I will fly ABBA in future, 'Anyone but British Airways'. Under this man's watch they have become a nation embarrassment. I gave up dealing with them in the end and went onto the British Airways Complaints page on Facebook. Please have a look at that site before booking BA.

Have just flown with BA for the first time in a few years ...what has happened they have really gone downhill. It was a 7 1/2 hour flight from Dubai and within an 1 1/2 hours of boarding got served our hot meal...fair enough but that was it for the rest of the flight!! An hour or so before landing they came round with an offer of a lukewarm tea or coffee and a basket of MINI choc bars...I was thinking initially that was just a snack before being offered a box snack like previously but that never arrived!!! Economy plus got them but not us...had I known I would’ve taken a couple of the snack bars!! If they need to cut back maybe they should offer you at least the chance of buying a snack..we were starving by the end of the flight or maybe they should stop serving free alcohol!! Never will take another long haul flight with them again especially after reading other reviews on here!!

after travelling to vegas for our holidays our flight were with another company ( fantastic service) . on return we found our flights changed to BA. we had to run from the other side of dallas international to catch a flight that was ready to close its doors. we managed to get on the flight but I needed the loo. I was humiliated from the get go. I eventually demanded to go or I would wet myself and the flight attendant shouted over the tanoy please use this toilet madame we wouldn't want you to wet yourself,i was humiliated beyond belief and would NEVER EVER fly with them again.they are rude and on top of that they then lost our cases.

Following cancellation from another airline we were placed with BA. Not our choice. We were premier passengers. The seat was faulty,( would not recline), as was the screen control for the television. Food was uneatable. had to ask for water during the night flight which I was given in a plastic cup. Staff were rude when I complained toilet was out of tissue and water. BA promised 4 months ago a goodwill gesture of £100 for the bad service we received. But they will only offer us BA vouchers which as we do not wish to use BA again, are worthless. They have forced us to go to CEDR to register our complaint. We are both in our 70's

Having booked special assistance at Heathrow to be available after a return flight from Zurich on Saturday 16/09/2017, a wheelchair was not at the plane on landing. That in itself was poor service but this review is about the help and support I received from flight attendants. Although the journey had ended and their tour of duty was over, two of the attendants stayed with me for the 45 minutes (one of them during that time trying to find a wheelchair but without success) that it took before a wheelchair eventually did arrive. I should like the attendants concerned to know how grateful my wife and I are for this kind and thoughtful help, beyond the call of duty, that I received.

We recently travelled economy to Fuerteventura with BA. The flight in general was OK i.e. reasonably comfortable, More or less on time. The problem was the services provided (or not) with this flight. We booked assistance for my wife which was OK but only after being sent to various places to register? There was no assistance booked at the other end. On the return we left the plane and asked a BA ground staff about the assistance - we were told very abruptly that we had missed it and we should have asked the cabin crew. Later we were told by another member of BA staff that there was assistance available back at the aircraft. As we would have go back down several flights of stairs and walk across the tarmac to a minibus we decided to leave it. The flight ran out of food very early on and they took over 2 hours to serve drink along the cabin - the staff were very stressed at the number of complaints from passengers regarding extremely slow service and lack of food for sale. We tried to print our boarding passes for our return journey but were informed that our travel documents were not valid. We have valid UK passports ? I tried to contact the customer services number provided on their website, it did not answer. We have a nervous 24 hours until we were issued with our boarding passes at the Baggage drop. The Staff (non BA) told us that BA were making many mistakes recently. BA are trying to copy the no frills airlines but failing miserably as this flight was worse than any Ryanair, EasyJet or Wizzair flight I have ever taken. cannot recommend BA in any way only to say avoid them if at all possible.

We flew on BA 2157 to Antigua on February 23rd. We were lucky to get the chicken dish at lunch, those behind us did not get the choice. But this became a secondary issue after about half way through the flight my husband reported that there was no toilet paper in the toilet. Some time later we were shocked to find out that this had not been fixed because there was no more toilet paper on the plane. Subsequently we have seen that this was not an isolated instance, with other similar reports on different flights in the press. As far as the externals of the flight went, we took off half an hour late due to Storm Doris but arrived almost on time in Antigua. The only other feature which deserves a mention is the very small video screens fitted on that particular aircraft which compared badly with other airlines and also with BA's best.

We recently flew from Gatwick to Maldives and return. Flight was on time which was excellent especially as BA were having issues with strike action. Outgoing flight-staff friendly.Very annoying how far seats in economy could go backwards and reduce legroom for person behind considerably-my husband was very uncomfortable at 6ft 2 Food not good at all. return flight-food even worse-in edible.Offered a drink once in 12 hrs-appalling. One flight attendant extremely rude to a customer even before take off alledging she had broken a toilet door and then later rude to myself when I was trying to help her by stacking our food trays-awful service. I have flown twice before to maldives via Qatar with Quatar airways and the flight experience was so much better.

When performing online checking their app I was informed that I had a free checked baggage allowance of one bag. So having been informed with this information I took a suitcase to be checked into the hold. However upon dropping of my bag I was informed that I did not have a free bag and would have to be charged £65 excess baggage. Why was it that the app said I had an allowance of 1 free bag. I used a third party website to book so wasn't sure about the terms so relied on the information the app told me. Had the app not said that I would have taken my carry on case as originally planned. The same happened on my return journey and I was charged €75. Their customer services defended it by saying I had carry on only ticket. They would not accept responsibility for the fact that their app had the wrong inflation even when I sent pictures. All they kept saying in defence was that their term are provided in a pop up box when booking through BA.com. Totally irrelevant in my case as I booked elsewhere. I Wrongly I assumed that an app by a huge airline such as BA was correct. More fool me. Such a bunch of incompetent buffoons!!