Jeff White Motors, Cardiff Reviews

Jeff White Motors, Cardiff
★★★★★
4.9
97.0% of users recommend this
  • Customer service

  • Value For Money

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“Great Service,No pressure sales”

★★★★★

written by Parksdw1984 on 10/11/2014

Have bought a few cars from Jeff White, never had any problems.you can walk around at ease with no salesman pestering you.take cars out for a drive,check them out.Pick a car without any hassle with salesmen pushing you into buying.

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“Professional, friendly and no pressure.”

★★★★★

written by Whitehead318 on 25/10/2014

Walked around admiring the quality of cars in stock, never hassled by sales team, once we decided on a 5 series BMW, we were offered a test drive, left to look around the car with no pressure sales talk. Once we had agreed our trade in valuation, went off to do the finance stuff, again no pressure no add ons, offered a warranty again no pressure, felt at ease with the sales team and finance staff, all in an excellent experience not the usual car dealership issues. I would recommend jeff white to anyone who is fed up of the usual dodgy dealers and is looking for a hassle free experience when buying your new quality car.

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“Good to deal with”

★★★★★

written by RicKelly on 24/10/2014

Bought a BMW 320 a couple of weeks ago. Brilliant car. Very happy with it. Found the salesman very friendly and good to deal with. No pressure unlike certain car "supermarkets" I could mention. Plenty of stock to choose from - I was like a kid in a sweetshop for a while. Once the car was chosen, it was sorted out ready for me to pick up next morning, paperwork ready and smooth transition. They even sorted out the car tax online for me. I'll definitely come back when I change the car next.

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“A happy customer ”

★★★★★

written by LalluPatel on 10/10/2014

I have been looking for a particular Mercedes Benz Kompressor over a period of three weeks on-line. When spotted out at Jeff white in Cardiff,first I thought it's too far but I was impressed with their sales assistant who accompanied for a test drive. Though there was no deal on purchase but it went very smooth with all advices and change of my personalised registration. I have been driving this for a very short period but with one year warranty for parts and labour, they advises me that they insist to look at the problem before anyone touches the vehicle to rectify the problem, if there would be any. Excellent after sales care! I would certainly recommend to view their stocks on internet before go for anywhere else. Lallu Patel (Gloucester)

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“you won't find better”

★★★★★

written by Gage1993 on 09/10/2014

Wouldn't go anywhere else bought last two cars with ease and coconfidence. No sales hounding. Very good quality cars with matching service.

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“Wonderful Part Exchange deal and assistance”

★★★★★

written by Retiredbusinessman on 08/10/2014

I had been shopping around looking for a part exchange for a more practical car for everyday use and one that was still under manufacturers warranty. Having visited main dealers for approved used and even companies online, I finally came across a lovely specification vehicle that Jeff White had just taken in. With the car appealing to me in pretty much all I was looking for, the following day I popped on down to check it out. The premises was well laid out, clean and with a large selection of stock. Initially me and my wife spent time browsing around. It was nice not to be jumped upon by sales staff. So after a couple of minutes of looking around and in that time having been acknowledged by staff, we asked to see the car that we had seen on line. The salesman was more than happy to assist and brought us out the keys and lead us over to the car. The whole time in the back of my head was that the PX would kill the deal and I was loving the car we had gone to see. We went over to look at my current car and then onto the office to see what we can do. I was blown away by what we were offered. Not only was it more than all the main dealers and other companies we had been in touch with, but it made the deal simple and easy for me to say yes to. Nothing was a headache. JW sorted the road tax, the private number plate and let us take the potential new car out for a test drive. To be honest it couldn't have been easier. I am now the proud owner of a new mini countryman, from Jeff White in a deal that was not only hastle free but exactly what I was looking for. Thankyou.

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“Brilliant customer service”

★★★★★

written by Toshack7 on 03/10/2014

Recently bought an Audi Q5 from Jeff White Motors. From start to finish, there were no pushy salesmen. They allowed us to test drive the car(s) with no fuss, showing us the benefits of the car(s) as we drove around. The purchase of the car went as smooth as you could wish and they even gave me more than I expected for my part exchange....which made the deal even more attractive. I did shop around to check prices and were happy that JWM were the best value around. The after-sales service has also been brilliant with the changing over of my plates. Very happy to recommend!

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“Excellent Service - RCZ”

★★★★★

written by speedy99 on 24/09/2014

We were well looked after by Jeff White and his team, when I went to purchase my RCZ. The quality and condition of the car was really good. There was no pressure to buy on the day, went for a test drive the car was lovely to drive. There were some minor issues with the bodywork which was sorted out when I went back to collect the car. Excellent friendly service, would recommend to family and friends.

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“What a car!!!”

★★★★★

written by DWOwens on 22/09/2014

I test drove 2 very high performance quality cars and was given plenty of time to think - no sales pressure just great advice and I felt confident that any follow up service would be spot on e.g. RFL, warranty, assistance with on-board gizmos!! The experience was professional all the way and I am still smiling with my choice.

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“Great all round service and professionalism ”

★★★★★

written by Rory1982 on 20/09/2014

Bought my 4th car from here today. Fantastic overall service and was kept in touch all the way. My enquiry started online with a finance application and the rest is history. My partner droped me of in her car which she had bought from here 10 years previously and is still going strong. Thanks guys hope to deal again.

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“HONEST, HELPUL & UNCOMPLICATED”

★★★★★

written by Watson253 on 17/09/2014

Whilst browsing for a car back in July with very specific requirements I was approached by a member of staff from Jeff White Motors. He simply offered to help and suggested if we had any queries he would come and help. After a while we approached and I explained the situation I was in and the type of care I was looking for. He knew his stuff and guided me in the right direction, let me have a go in a few cars and didn't try to pressure me into anything. As a result I have driven away in a lovely car that I enjoy driving and that is ideal for me. Not the car I thought I wanted and I am so grateful for the advice and guidance. After the decision was made they also helped make the purchase process simple and within no time I was on my way back to Pembrokeshire in a fantastic car.

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“TERRIBLE CONTINUING / AFTER-SALE CUSTOMER SERVICE ”

★★☆☆☆

written by CesarMcCarty10 on 05/09/2014

Don't be glamoured by the chummy, charming sales techniques. I bought a 2011 BMW 118d m sport six months ago and was asked to write a review directly after the purchase of my car. The purchase part was smooth, but after paying cash (nearly £16k in total) and opting for an extended one year warranty through the dealership (which comes into effect this month), I have had nothing but brush-offs and multiple "we'll look into it" type responses. I shouldn't have to call three times and leave a message to continue to wait TWO WEEKS for the privilidge of speaking to someone. This does not bode well for the future.

Thepies's Comment

Written on: 15/09/2014

I had this first review removed after they found my remarks unfavourable. However, before my review was removed, I hadn't had a resolution nor an apology. I've also had to scan my bill of sale as evidence to have this reinstated.

I have since been into the dealership and experienced behaviour from the manager that was unnecessarily DISMISSIVE and AGRESSIVE after requesting the cancellation of my extended warranty since I will soon be selling the car. I have never been treated with such disrespect. As a non-confrontational person, I was left near tears, shaking with anger and disbelief. No apology was ever made for any misunderstanding or lack of customer service - instead I was presented with an unrelenting series of condescending justifications. It got to the point where I had to tell the manager that his aggressive stance and tone when I was in his office discussing the situation was making me uncomfortable and I wanted him to stop. Never was an admin fee mentioned or discussed and I found this shocking, as did my partner and the two other staff in the room who were left speechless. My warranty hadn't even come into effect.

I would not reccomend this company to anyone!!!

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“Pleased with our purchase !!!”

★★★★☆

written by Clissel on 26/08/2014

Picked up our second BMW purchased from Jeff White Motor Company on Saturday and part exchanged our old car. Test drove our new car twice to be really sure that this was the right car for us as we wanted a larger family car. Really pleased with the professional service that we received and wouldn't hesitate to recommend to friends and colleagues.

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“love our car”

★★★★★

written by dmMiddleton336 on 26/08/2014

Bought our car two weeks ago its a great buy the service we received was excellent and why go anywhere else.

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“Amazing place, so pleased with my new car !”

★★★★★

written by Lloydodeere on 13/08/2014

I have just purchased my new BMW 116d from Jeff White Motors. I felt the need to write this review as the service that they provided me was absolutely amazing. The staff there were very friendly, and also very helpful in making sure that the car I bought was exactly the write car for me and my needs. They gave me fantastic advise and at no time at all made me feel pressured into buying the car. I would like to say a big thank you to them, and say that I am the happiest I have ever been with a car that I have bought. Kindest Regards Lloyd Deere.

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“Amazing & Friendly a Service Once Again !”

★★★★★

written by Matheg68 on 11/08/2014

We have just taken delivery of our BMW 635D from Jeff White Motors. The Service there was second to none as it always is whenever we have bought our car from there. The car was supplied to us in impeccable condition, and the staff were friendly and proffesional throughout the whole transaction. We would strongly recommend to anyone purchasing a used car to visit this garage, and I don't think they would be disappointed. Myself and my family have always bought our cars from here, and will carry on doing so, as we have never been disappointed with either the cars or the service. Matthew & Shelly.

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“Amazing service”

★★★★★

written by karen-j on 31/07/2014

I don't usually feel the need to write reviews but after the care we received from Jeff White and his team today I feel it's required. During a sad time for our family, Jeff White went above and beyond what was required to help us, hopefully we'll be back to do business with them in future as I don't think many other company's would help the way they have.

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“Mini clubman buy”

★★★★★

written by Julianingram on 25/07/2014

Great service and refreshing openess mixed with good advice. Jeff and his son looked after myself and my wife superbly! It was a real please meeting both and doing business with them; I will definetely be ringing them again for my next purchase!

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“The Best There Is”

★★★★★

written by BusmanX91 on 23/07/2014

I have just purchased my third vehicle from Jeff White - Two Volvo's and now a Range Rover - and never been disappointed in my choice. The quality and condition of all vehicles is, and has been, exceptional. The service of the staff and attention to detail is well beyond the call of duty. Together with the after-sales service I can highly recommend this company and, like myself, you will always go back again before you look anywhere else for the car of your dreams at a good price. The stock is outstanding and every vehicle is in first class condition ready to drive away.

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“Customer satisfaction”

★★★★★

written by SB20 on 16/07/2014

I bought my Audi 2 weeks ago, the service I recieved was amazing at no point did I feel pressured to buy, my questions were ansewred promptly. I took the car for a test drive still undecided showing an interest in another to be told I could test drive as many as I like. When it came to payment the finance manager was unbelievably helpful(problem with Santander due to the amount leaving account) but he dealt with the matter very professionaly with positive end results. My overall experience was fantastic they were atentative without presenting as pushy...thanks so very much to you at Jeff White's and I would definatly recomend to a friend and others

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